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Avis sur HYPERION Hotel Salzburg

5 out of 5
HYPERION Hotel Salzburg
Rainerstraße 4, Salzburg

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 338 avis sur 390." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 390." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 390." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 390." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 390." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Saghi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just perfect !
This hotel was just perfect. The location was perfect, beautiful place, polite and kind staff and amazing breakfast. Everyone were so helpful and kind, we were traveling with our dog and it was so amazing to arrive in to our room and see small gifts and amenities for our dog with a big bed… We hade also access to the lounge which was perfect for us since we had to attend some online meetings and the corner was very helpful! I highly recommend this hotel
Séjour de 1 nuit en novembre 2023
Réponse de Anika Müller - Online Reputation Manager le 30 nov. 2023
Dear Saghi, Thank you so much for your lovely word about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time. Hopefully we can welcome you soon again and until then we wish you only the best! Best regards, Your H-Hotels Team,

8/10 Bien

Caroline

Séjour de 1 nuit en octobre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 4 oct. 2023
Liebe Caroline,vielen Dank, dass Sie unser Hyperion in Salzburg besucht und so perfekt bewertet haben. Es ist immer wieder schön zu sehen, dass wir unsere Gäste in allen Belangen zufriedenstellen konnten. Wir freuen uns, wenn Sie eine schöne Zeit bei uns verbracht haben - hoffentlich Wiederholen Sie es irgendwann. Bis zu unserem Wiedersehen, wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Pierre

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien
Séjour de 2 nuits en mai 2023
Réponse de Thea Neumann - Online Reputation Manager le 19 mai 2023
Dear Pierre, We are delighted about your brilliant rating as it confirms that your abidance at our hotel was pleasant and our conveniences highly appreciated. Please come back soon and let us enable your next stay just as memorable. Warm regards, Your H-Hotels Team

10/10 Excellent

marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Tres bel hôtel, petit bémol etant le bruit de la ventilation qu'on pouvait pas couper, a part si on ouvrait la fenêtre (a 2 degrés dehors?)
Séjour de 1 nuit en février 2023
Réponse de Your team from the H-Hotels le 28 févr. 2023
Dear Marie,We are thankful for your recent stay and delighted about your amazing rating. How lovely to know that your time at our hotel was pleasant and associated with fantastic impressions. We would be more than happy to welcome you back again someday for another wonderful abidance with us.Best regards,Your H-Hotels Team,Thea Neumann - Online Reputation Manager

10/10 Excellent

Barbara, Carrollton

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of our favorite hotels ever, visiting Europe 8 times in the past 35 years! The staff are SO friendly and helpful — especially Francesca, Dominic and Samiel!
Séjour de 2 nuits en mai 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 13 mai 2024
Dear Barbara,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Oslem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 mai 2024
Lieber Gast, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Xu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staffs are very friendly and helpful! Very safe and clean hotel. Definitely will come back! Great experience!
Réponse de Stefanie Bergforth - Online Reputation Manager le 2 mai 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Satish

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Still the best property on other side of Salzach (old town) 10 mins walk to old town. Across from Maribel garden, Salzburg Congress, 15 mins to SZG main. Lots of new restaurants within 1 km/.5 mile radius. More importantly, it’s quiet in the night
Séjour de 4 nuits en avril 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 29 avr. 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 Bien

Jens

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Personal war äußerst zuvorkommend und freundlich, die Zimmer waren komfortabel und sauber, und das Frühstücksbuffet ließ keine Wünsche offen. Die Lage des Hotels ist auch perfekt, in unmittelbarer Nähe zu vielen Sehenswürdigkeiten. Wir würden wiederkommen.
Séjour de 1 nuit en avril 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 29 avr. 2024
Lieber Jens, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

ALICIA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exquisitely decorated rooms and common areas, modern comforts, amazing staff, and so conveniently located in a fantastic neighborhood. Easy to love!!!
Séjour de 4 nuits en avril 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 22 avr. 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was beautiful and the staff really helpful. Lots of public transport options but also walkable. Breakfast options really varied, all delicious and fresh. Mirabell Gardens are incredibly close too.
Séjour de 2 nuits en avril 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 22 avr. 2024
Dear Guest,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 Bien

sanghi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
they took a mistake during checkout.
Séjour de 3 nuits en avril 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 11 avr. 2024
Dear Guest,Thanks for your review. Nice that we could be your host in our Hyperion Hotel. However, we are still able to expand and therefore thank you for your rating. We look forward to seeing you again in beautiful Salzburg and send best regards,Your H-Hotels team,

10/10 Excellent

Somayeh, Oran Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a memorable stay in Hyperion. The staff were so friendly and helpful. The hotel is located very close to major tourist attractions and within 10 min walking distance from the main train station.
Séjour de 4 nuits en avril 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 7 avr. 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Leticia Eugenia del Socorro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bonito hotel, la Comida excelente el personal muy amable. Considero que los hoteles deben tener lugares asignados para las mascotas no a todo mundo nos agrada desayunar con una mascota ajena
Séjour de 3 nuits en mars 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 7 avr. 2024
Dear Leticia,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 Bien

Alexandru

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gut
Séjour de 2 nuits en mars 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 10 mars 2024
Lieber Alexandru,vielen Dank, dass Sie unser Hyperion in Salzburg besucht und so perfekt bewertet haben. Es ist immer wieder schön zu sehen, dass wir unsere Gäste in allen Belangen zufriedenstellen konnten. Wir freuen uns, wenn Sie eine schöne Zeit bei uns verbracht haben - hoffentlich Wiederholen Sie es irgendwann. Bis zu unserem Wiedersehen, wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Jibran

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent value and super friendly and helpful staff
Séjour de 2 nuits en février 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 2 mai 2024
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Kristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 25 févr. 2024
Liebe Kristina,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 8 févr. 2024
Liebe Patricia,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

8/10 Bien

Joerg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Hotel in toller Lage. Frühstück ist stark ausbaufähig und keinesfalls 5* Level. Eher 3*. Ansonsten aber ein empfehlenswertes Hotel.
Séjour de 1 nuit en février 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 5 févr. 2024
Lieber Jörg,vielen Dank, dass Sie unser Hyperion in Salzburg besucht und so perfekt bewertet haben. Es ist immer wieder schön zu sehen, dass wir unsere Gäste in allen Belangen zufriedenstellen konnten. Wir freuen uns, wenn Sie eine schöne Zeit bei uns verbracht haben - hoffentlich Wiederholen Sie es irgendwann. Bis zu unserem Wiedersehen, wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Yun Kyoung

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 5 févr. 2024
Dear Yun,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Eva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 5 févr. 2024
Liebe Eva, ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen!Ihr Team von den H-Hotels,

6/10 Satisfaisant

Andrew

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Modern hotel with lovely rooms and facilities. Whilst the bar, concierge area and restaurant were clean, our room was not well cleaned and one day, it was not cleaned at all. The staff at reception were also not knowledgeable about the local area and even told us to go to the wrong bus stop to get to the airport, resulting in us being delayed. They clearly need some more training...!
Séjour de 4 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 15 janv. 2024
Dear Andrew,Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We would like to apologize for the careless cleaning of the room. Of course, this does not meet our standard and we will make our employees aware of this again, have a serious discussion with our housekeeping department and take appropriate measures. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.Warm regards from Salzburg,Your H-Hotels team

10/10 Excellent

Jacob

Séjour de 1 nuit en janvier 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 12 janv. 2024
Lieber Jacob, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Karin

Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 12 janv. 2024
Liebe Karin,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen! Ihr Team von den H-Hotels,

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Dear Jose,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Jaan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel with superb service
This was our first time in Salzburg and we visited the hotel for 2 nights. The check in process was perfect, very serviceminded and always friendly and helpful personal. Meanwhile we checked in we where offered sparkling wine or a soft drink. The cleaning was very good as well. The location of the hotel was perfect with walking distance to the railway station and also the Old town with all the touristic attractions. The hotel is holding the 5 stars and we would love to come back next time we will visit Salzburg! We warnly recommend this hotel, thank you!
Séjour de 2 nuits en janvier 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Dear Jaan, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you! Your H-Hotels team

8/10 Bien

Enrico

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Lieber Enrico, vielen Dank für Ihre Bewertung. Schön, dass wir Ihr Gastgeber in unserem Hyperion Hotel sein durften. Wir hoffen, dass Sie einen angenehmen Aufenthalt hatten. Wir freuen uns auf ein Wiedersehen im schönen Salzburg, damit wir sie vollkommen von uns überzeugen können. Ihr Team von den H-Hotels

10/10 Excellent

Thi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Lieber Gast,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen! Ihr Team von den H-Hotels,

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was stunning and the staff was amazing!
Séjour de 2 nuits en décembre 2023
Réponse de Stefanie Bergforth – Online Reputation Manager le 9 janv. 2024
Dear Jessica,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

2/10 Horrible

Peter

Voyage en couple
I booked a King bed and they put us in a twin bed room. For a 5 star £400 per night this was appalling especially as this was a New Year getaway for my partner and I. I have never been in this situation before. I had to ask on the second day but by that time my partner didn't want to repack her things and move room. I didn't get what I paid for and in this regard, cannot recommend this hotel.
Séjour de 3 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Dear Peter,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. It is so, that you book a roomtype and not a bedsize. So we did not know anything about your wish till your check in. We only had Twin Bedrooms free. We are sorry that this was an huge issue for you and your stay. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

2/10 Horrible

Sasa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Total scam, travelers beware! Originally i have booked a double room for three nights from Dec29.2023 throughout January 1st 2024 and my booking believe it or not, is still active until my scheduled checkout tomorrow morning as I am telling this story and my experience! The Hotel scam is occurring actually by being informed through email directly from the hotel prior to my arrival, even though my original room booking was through Expedia, that they are offering me a holiday special upgraded room/suite at the rate of about 280 euros plus taxes and fees is a significant discount compared to my quite high original rate for a smaller room! So, I have responded to their offer and accepted it and shortly it was all agreed and confirmed! Just now when I am ready to settle up before tomorrow's departure, l ( best part ) I am informed that the actual upgrade special of €280 per night was ACTUALLY ADDED TO MY TOTAL OF PREVIOUS ROOM CHARGE SO NOWI AM OBLIGED TO PAY OVER € 500 PER NIGHT! NOW THAT IS DIRTY! SHAMEFUL AND DISGUSTING FOR TAKING ADVANTAGE OF AMERICAN CITIZENS!
Séjour de 3 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Dear Guest,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry that you feel betrayed by us. The thing is, we offered you an upgrade. We told you these costs for the upgrade and you agreed. An upgrade is never a replacement for a booking or a new booking. It is simply an improvement to an existing booking and therefore these costs will be added separately. There are free upgrades depending on the location and situation, but you have been informed of the costs. We're sorry that you thought this would cancel your existing booking and give you a cheaper deal. This is definitely a communication problem of both sides in your case. This could have been avoided if you had spoken to us directly about it. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

10/10 Excellent

Gerardo, London

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and property conditions
Séjour de 5 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Dear Gerardo,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 9 janv. 2024
Dear Donald,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolles Hotel mit großartigem Ambiente in wunderbarer Ausgangslage, um Salzburg zu Fuß zu erkunden. Auch das Frühstück war großartig!
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 29 déc. 2023
Lieber Frank, vielen Dank, dass Sie an unserer Umfrage teilgenommen und diese gute Bewertung für unser Hyperion Hotel abgegeben haben. Es ist sehr schön zu sehen, dass für Sie alles optimal war. Es ist uns immer eine große Freude, wenn wir den Gästen eine angenehme Zeit bereiten können. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns in Salzburg begrüßen zu dürfen.Ihr Team von den H-Hotels

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 29 déc. 2023
Lieber Michael,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So quiet!
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 29 déc. 2023
Dear Andrew,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 Bien

Pam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location to walk to restaurants and shopping. Also in walking distance to many of the “Sound of Music” sites!
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 29 déc. 2023
Dear Pam,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋은 숙소 였습니다.
Séjour de 2 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 31 janv. 2024
Dear Guest, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!Your H-Hotels team

8/10 Bien

Haydn West

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
HYPERION HOTEL SALZBURG
Nice, clean hotel. Desk attendants and some of the bar/restaurant servers were polite and efficient. Although somewhat knowledgeable they really need a proper concierge who.really knows the area. Breakfasts were awesome. Lots of buffet choices (made to order omelets were delicious). This hotel is fairly new so some of the problems we experienced were mostly with housekeeping. Here are a few examples: wouldnt wash a small load of lanudry (1 sweatshirt, 1 sweatpant-even though they took it and kept it for 4 hours) b/c it was the weekend; you could barely tell they cleaned the room (slippers were not picked up) & they took all the washcloths & left one dirty one behind. I had to call twice to get some clean replacements (took over an hour). Also ChristmasEve dinner was a set menu with only one choicefor each course. So we ended up eating at the bar. **3.75 stars** Needs a little more work to move up to 4 or 5 stars.
Séjour de 4 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Poonam

Séjour de 3 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 15 janv. 2024
Lieber Gast, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Amazing experience. Top-notch hotel!
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Dear Jason,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Lieber Matthew, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Marlon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 3 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Dear Marlon, Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg. Your H-Hotels team

10/10 Excellent

Paul, New York

Séjour de 4 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 12 janv. 2024
Dear Paul,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Brett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, modern property. It's a short walk to the Christmas markets.
Séjour de 2 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Dear Brett,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
meget fint hotel my centralt i Salzburg
fantastisk hotel, værelset var tip top , og gratis minibar var en sjov overaskelse,
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Dear Mark,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Tres

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel. Loved the heated floors. Staff was friendly and helped us with sites to see on our short stay.
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 26 déc. 2023
Dear Tres,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 20 déc. 2023
Lieber Peter, wir bedanken uns für Ihre positive Bewertung über unser Hotel. Wir freuen uns sehr, dass Sie eine gute Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Ihr Team von den H-Hotels

10/10 Excellent

Gordon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay
Really pleasant overnight stay to visit the Xmas markets. All hotel staff were excellent
Séjour de 1 nuit en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 19 déc. 2023
Dear Gordon, Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg. Your H-Hotels team

10/10 Excellent

Bo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mycket fint hotel med några förbättringsområden.
Underbart hotel, mycket trevlig personal. Förbättringsområden: med så stora rum, borde det varit två fåtöljer i varje rum. Ett femstjärnigt hotel borde ha detta som standard. Loungen, väldigt trevligt inredd, bra med dryck, den borde ha kontinuerlig tillsyn och påfyllning av mat etc. Nu tog allting slut efter en kvart.
Séjour de 3 nuits en décembre 2023
Réponse de Stefanie Bergforth - Online Reputation Manager le 19 déc. 2023
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,