Avis sur Park Inn by Radisson Salt Lake City Midvale
Park Inn by Radisson Salt Lake City Midvale
280 West 7200 South, Midvale, UT
Avis
6,4
6,6/10
Propreté
6,8/10
Personnel et service
6,4/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
17 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
8/10 Bien
Yolanda, Houston
14 mai 2024
Yolanda
Séjour de 1 nuit en mai 2024
Réponse de Manager on duty le 16 mai 2024
Dear Yolanda, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
10/10 Excellent
Tomas
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tomas
Séjour de 3 nuits en mai 2024
Réponse de Manager on duty le 9 mai 2024
Dear Tomas, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
10/10 Excellent
Ralph
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ralph
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 3 mai 2024
Dear Ralph, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
2/10 Horrible
Tory
Voyage en couple
3 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tory
Séjour de 1 nuit en mai 2024
Réponse de Manager on duty le 3 mai 2024
Dear Tory, We deeply apologize for the disappointing experience you encountered during your recent stay. It's distressing to hear that the condition of the building did not meet your expectations and that you encountered various issues with cleanliness and maintenance. Your feedback regarding the cobwebs, broken shower handle, slow-draining tub, and noise disturbances is concerning, and we assure you that we take these matters seriously. We understand the importance of a comfortable and enjoyable stay, and it's regrettable that we fell short of providing that for you. Please know that we are actively addressing these issues to prevent similar occurrences in the future. Regarding the noise disturbances, we sincerely apologize for the inconvenience caused and will work to ensure a quieter environment for our guests. We appreciate your valuable feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Guest Relations
2/10 Horrible
Joshua Samuel
Voyage en couple
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua Samuel
Séjour de 2 nuits en avril 2024
Réponse de Manager on duty le 1 mai 2024
Dear Joshua, I'm truly sorry to hear that your experience at our property did not meet your expectations. Your feedback is invaluable to us, and we sincerely apologize for any discrepancies between our online representation and the reality of your stay.We strive to provide accurate and transparent information to our guests through our online channels, and we regret if there was any misunderstanding or misrepresentation. Your comments will be shared with our team as we work to ensure that our online presence accurately reflects the experience that guests can expect when staying with us.We understand the importance of trust and transparency in the hospitality industry, and we take your feedback seriously. If there are specific aspects of your stay that you would like to discuss further or if there is anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for bringing your experience to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Management
6/10 Satisfaisant
Dana
29 avr. 2024
Les points faibles : Personnel et service
Dana
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 30 avr. 2024
Dear Dana, Thank you for taking the time to post this review. We apologize for our service level not meeting your expectations. I will share this review with my team immediately to ensure issues like the ones you describe keep from happening again going forward. Our goal is to try and ensure each and every guest has an overall positive experience when staying with us. Thanks for the feedback and we do hope you give us another opportunity to provide you with an excellent stay. Sincerely,Management
4/10 Médiocre
William
29 avr. 2024
Les points forts : Propreté
William
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 30 avr. 2024
Dear William, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management
6/10 Satisfaisant
Brittney
Voyage en famille avec de jeunes enfants
28 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brittney
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 29 avr. 2024
Dear Brittney, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management
2/10 Horrible
Casey
Voyage d’affaires, Voyage en couple
27 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en avril 2024
Réponse de Jay le 27 avr. 2024
Your deposit has already been processed for the refund. It will take 5-7 business days to get back to your account.
10/10 Excellent
Traci
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Traci
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 26 avr. 2024
Dear Traci, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely, Management
6/10 Satisfaisant
Sebastian
25 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Sebastian
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 26 avr. 2024
Dear Sabastian, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
2/10 Horrible
ElianayRamon
24 avr. 2024
ElianayRamon
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 15 mai 2024
Dear Eliana, We sincerely appreciate you for sharing your score with us and for taking the time to provide feedback. We regret that we couldn't deliver a flawless 5-star experience for you. Your input is invaluable to us, and we are eager to learn how we can enhance your experience in the future. Please don't hesitate to reach out to us at any time; we are eager to hear from you. Thank you for choosing us, and we look forward to the chance to improve and better serve you on your next visit.Warm regards, Management
4/10 Médiocre
Benjamin
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Benjamin
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 23 avr. 2024
Dear Benjamin, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management
10/10 Excellent
Ashley
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en février 2024
Réponse de Manager on duty le 24 avr. 2024
Dear Ashley, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
10/10 Excellent
Karen
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2024
Réponse de Manager on duty le 22 avr. 2024
Dear Karen, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
10/10 Excellent
Summer
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Summer
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 21 avr. 2024
Dear Summer, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
8/10 Bien
Cristina
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristina
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 18 avr. 2024
Dear Cristina, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
10/10 Excellent
Chris
Voyage en couple
15 avr. 2024
Chris
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,We're delighted to hear that you enjoyed the coffee and our friendly staff during your stay. Please accept our apologies for any inconvenience with the shower and amenities in your room. Your feedback is valuable, and we'll use it to make improvements for a better experience next time. Thank you for choosing to stay with us. We hope to welcome you back again soon.Sincerely,Hotel Manager
10/10 Excellent
Yocelin
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yocelin
Séjour de 2 nuits en avril 2024
Réponse de Manager on duty le 11 avr. 2024
Dear Yocelin, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
8/10 Bien
octavio
10 avr. 2024
octavio
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 1 mai 2024
Dear Octavio, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
10/10 Excellent
Douglas
10 avr. 2024
Douglas
Séjour de 3 nuits en janvier 2024
Réponse de Manager on duty le 1 mai 2024
Dear Douglas, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
10/10 Excellent
Luke
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luke
Séjour de 3 nuits en avril 2024
Réponse de Manager on duty le 9 avr. 2024
Dear Luke, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
8/10 Bien
Kristin
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristin
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 10 avr. 2024
Dear Kristin, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
8/10 Bien
Don
7 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Don
Séjour de 2 nuits en avril 2024
Réponse de Manager on duty le 9 avr. 2024
Dear Don, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Managment
2/10 Horrible
Gerald
7 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerald
Séjour de 2 nuits en avril 2024
Réponse de Manager on duty le 9 avr. 2024
Dear Gerald, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management
6/10 Satisfaisant
leo
6 avr. 2024
leo
Séjour de 1 nuit en avril 2024
Réponse de Manager on duty le 9 avr. 2024
Dear Leo, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
8/10 Bien
Roy
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roy
Séjour de 1 nuit en mars 2024
Réponse de Manager on duty le 3 avr. 2024
Dear Roy, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
4/10 Médiocre
Estrella
Voyage en couple
31 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Estrella
Séjour de 2 nuits en mars 2024
Réponse de Manager on duty le 1 avr. 2024
Dear Estella, thank you for taking the time to post this review. We are all very concerned about your comments and cannot apologize enough for the situations you encountered during your recent stay. Rest assured we do not take comments like yours lightly. Please note the description of your stay is highly unusual and does not represent the high standards we all aim to achieve. I will discuss your review with my entire team and use it as an opportunity to continue to improve our overall performance. Thank you for the feedback and we do hope you give us another opportunity to provide you with the experience you deserved. Sincerely,Management
10/10 Excellent
Jazmin
30 mars 2024
Jazmin
Séjour de 1 nuit en mars 2024
Réponse de Manager on duty le 19 avr. 2024
Dear Jazmin, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
6/10 Satisfaisant
Richard
25 mars 2024
Les points forts : Propreté et personnel et service
Richard
Séjour de 1 nuit en mars 2024
Réponse de Manager on duty le 27 mars 2024
Dear Richard, Thank you for taking time to write a review about your experience however, we are confused with your comments. Our hotel does not have a hot tub and our outdoor pool is only open during the summer time. Please feel free to give us a call directly if you would like to discuss this matter further. We look forward to hearing from you soon. Sincerely, Management
4/10 Médiocre
Priscilla
Voyage en famille, Voyage d’affaires
25 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Priscilla
Séjour de 1 nuit en mars 2024
Réponse de Manager on duty le 27 mars 2024
Dear Priscilla, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management
10/10 Excellent
Benga
Voyage d’affaires, Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benga
Séjour de 2 nuits en mars 2024
Réponse de Manager on duty le 27 mars 2024
Dear Benga, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
8/10 Bien
Nazaria guadalupe
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nazaria guadalupe
Séjour de 4 nuits en mars 2024
Réponse de Manager on duty le 25 mars 2024
Dear Nazaria, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
2/10 Horrible
Ethan
22 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ethan
Séjour de 5 nuits en mars 2024
Réponse de Manager on duty le 23 mars 2024
Dear Ethan, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management
2/10 Horrible
Josh
Voyage d’affaires
15 mars 2024
Les points faibles : Propreté et personnel et service
Josh
Séjour de 4 nuits en mars 2024
Réponse de Manager on duty le 17 mars 2024
Dear Josh, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management
4/10 Médiocre
Wayne
14 mars 2024
Wayne
Séjour de 2 nuits en mars 2024
Réponse de Manager on duty le 3 avr. 2024
Dear Wayne, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management
6/10 Satisfaisant
Judith
Voyage en couple
9 mars 2024
Les points forts : Propreté et personnel et service
Judith
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 10 mars 2024
Dear Guest,Thank you for your detailed feedback. We're pleased to hear that you found the lobby and rooms clean and the beds comfortable. However, we apologize for the issues you encountered with noise, odor, and water pressure. Your comments are valuable, and we will address these concerns to improve our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back under improved circumstances in the future.Sincerely, Hotel Manager
8/10 Bien
Christopher
3 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en février 2024
Réponse de Manager on duty le 4 mars 2024
Dear Christopher, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,
4/10 Médiocre
Marco
Voyage en famille
29 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Marco
Séjour de 1 nuit en février 2024
Réponse de Manager on duty le 1 mars 2024
Dear Marco, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management
8/10 Bien
Deanna, Tremonton
Voyage en couple
19 févr. 2024
Les points forts : Propreté
Deanna
Séjour de 2 nuits en février 2024
Réponse de Manager on duty le 22 févr. 2024
Dear Deanna, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
10/10 Excellent
Porfirio
14 févr. 2024
Porfirio
Séjour de 9 nuits en janvier 2024
Réponse de Manager on duty le 22 févr. 2024
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
8/10 Bien
Porfirio
12 févr. 2024
Porfirio
Séjour de 3 nuits en février 2024
Réponse de Manager on duty le 21 mars 2024
Dear Porfirio, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
8/10 Bien
Shelley
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shelley
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 11 févr. 2024
Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that you had a positive experience overall. If there's anything specific you believe we could improve upon to make your next stay even better, please don't hesitate to let us know. We value your input and hope to welcome you back again soon.
8/10 Bien
Zach
Voyage en famille avec de jeunes enfants
4 févr. 2024
Les points forts : Personnel et service
Zach
Séjour de 3 nuits en février 2024
Réponse de Manager on duty le 5 févr. 2024
Dear Zach, thank you for taking the time to write this review although, your comments go beyond what is in our control. We will make sure to research the issues you had while staying in our hotel and ask local enforcement for an update on the alleged situation you described. Please feel free to give us a call directly if you want to be updated. Sincerely, Management
10/10 Excellent
frank
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
frank
Séjour de 1 nuit en janvier 2024
Réponse de Manager on duty le 5 févr. 2024
Dear Frank, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
8/10 Bien
Bryce
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryce
Séjour de 4 nuits en janvier 2024
Réponse de Manager on duty le 2 févr. 2024
Dear Bryce, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
4/10 Médiocre
Madhav
29 janv. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Madhav
Séjour de 3 nuits en janvier 2024
Réponse de Manager on duty le 29 janv. 2024
Dear Madhav, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management
10/10 Excellent
George
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en janvier 2024
Réponse de Manager on duty le 23 janv. 2024
Dear George, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
6/10 Satisfaisant
Joel
Voyage en famille
22 janv. 2024
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
bad area, poor service
Joel
Séjour de 1 nuit en janvier 2024
Réponse de Manager on duty le 23 janv. 2024
Dear Joel, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. We all work very hard to provide our guests with a safe, comfortable environment. Your comments are concerning and will be investigated immediately with the local officials. Please know, this is the first time we have heard about this matter. Sincerely, Management