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Avis sur DoubleTree Suites by Hilton Hotel Salt Lake City

4 out of 5
DoubleTree Suites by Hilton Hotel Salt Lake City
110 W 600 S, Salt Lake City, UT

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 536 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1003." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

brittany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staff! Really enjoyed my one night stay
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Brittany, it's wonderful to hear that you had a great experience at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! Our team members always aim to create a welcoming and enjoyable atmosphere for our guests. We look forward to having you with us again for another pleasant stay.

10/10 Excellent

Annelise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently had the pleasure of staying at a truly amazing hotel. From the moment I walked through the doors, I was greeted with warm and friendly smiles from the staff. The check-in process was smooth and efficient, making me feel welcomed and valued as a guest. The room itself was beautifully decorated, with modern furnishings and a comfortable bed that ensured a restful night's sleep. The attention to detail was evident throughout. I appreciated the thoughtful amenities provided, such as a coffee maker and complimentary toiletries. The hotel's facilities were top-notch. The fitness center was well-equipped with state-of-the-art equipment, allowing me to maintain my workout routine even while traveling. The pool area was a brand new. The location of the hotel was also ideal. Trax was easily accessible within 2 blocks, making it convenient to explore the city's attractions and landmarks. Additionally, there were plenty of nearby shops, restaurants, and entertainment options within walking distance. Overall, my stay at this hotel was nothing short of exceptional. Definitely will stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Annelise, it's wonderful to know you had such a delightful experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're ecstatic to hear about your seamless check-in process and that our team members made you feel welcomed and valued.It's delightful to know you found our rooms comfortable with attention to detail in amenities and enjoyed using our state-of-the-art fitness center and the pool area. We're also happy to hear that our prime location added to the convenience of exploring the city and its attractions.Your kind words are motivating and we're looking forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Ada

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place!
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Ada, it's wonderful to hear you enjoyed your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We appreciate your positive remarks and hope to welcome you back in the future!

10/10 Excellent

Beverly, Twin Falls

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the rooms and the staff. I like the layout of the hotel inside. And the restaurant and bar. It is descent walking distance but at the 2nd time I stayed they were doing somr construction around that area. Tai 101 was a good place to have fresh spring rolls. The rooms are spacious and updated. I will stay there again
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Beverly, thank you for your kind feedback and recognition of the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's wonderful to hear you appreciate our spacious and updated rooms, the design of the hotel, and our on-site restaurant and bar. We're sorry to hear any construction in the surrounding area inconvenienced you, but hope you'll understand this was beyond our control. Thank you for your recommendation, and we're eager to welcome you back on your next stay in Salt Lake City.

10/10 Excellent

Rebecca

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable would have like maid service or offer of maid service
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Rebecca, thank you for your kind words. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we're glad to hear you had a comfortable stay. We take note of your feedback about housekeeping services and ensure it's addressed appropriately. Your comfort and satisfaction remain our top priority. We hope to host you again in the future.

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable beds.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Kyle, it's great to know you found the beds at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown to your liking. We constantly strive to provide a pleasing and relaxing ambiance for our guests. Thank you for sharing your experience, and we hope to welcome you back again soon.

10/10 Excellent

Natali

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Natali, it's wonderful to see your high ratings for the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We appreciate you taking the time to share your feedback and are delighted you had such a great experience. We're looking forward to welcoming you back for another outstanding stay.

10/10 Excellent

Sencilla

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We stay in this hotel every week ! We love it
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Sencilla, it's always a pleasure to welcome you back to DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We truly appreciate your loyalty and ongoing patronage. Your consistent enjoyment of your stays with us is the best compliment we can receive. Till your next visit, safe travels!

10/10 Excellent

Juliana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our favorite place to stay in SLC! It has been completely renovated has a wonderful staff and is in a convenient, safe location!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Juliana, it's wonderful to hear that the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is your favorite place to stay while in Salt Lake City! We're thrilled you've noticed our extensive improvements and had positive interactions with our team members. We truly appreciate your recognition of our prime location too. Thank you for the stellar review and we can't wait to welcome you back.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a room available and we got to check in early.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
John, we appreciate your five-star review. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we strive to provide the best experience, which includes flexible check-in times whenever possible. We're delighted to know you appreciated the availability and early access to your room. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Alma

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was the only odd thing, having no elevator or direct entrance
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Alma, it's delightful to hear you had an overall positive experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We acknowledge the unique structure of our parking and appreciate your understanding. Looking forward to welcoming you back in the future.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Justin, your 5-star rating of the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown is greatly appreciated. We're delighted you had an enjoyable stay and hope to welcome you back in the future for another fantastic experience!

8/10 Bien

Joshua

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms and facilities. If there was one drawback it was that my room did not receive service a couple of days until the evening like 4:30 and after 5:30. The areas around the property were a little sketchy in some directions.
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Joshua, thank you for sharing your positive sentiments about the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown's rooms and facilities. We apologize if service to your room arrived later in the day than expected. Your comfort and satisfaction is our priority, and we'll ensure this feedback is directed to the appropriate team members for review. As for the surrounding area, it's important to us that all guests feel secure; we appreciate your feedback and will take it into account. We look forward to having another opportunity to serve you.

10/10 Excellent

Michelle

Les points forts : Infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Thanks for the fantastic rating, Michelle!It's outstanding we could exceed your expectations during your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're all looking forward to your next stay with us.

8/10 Bien

Deshauna

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the renovations. We weren’t super happy with the quality of the breakfast buffet. We felt it should be a bit more quality considering the $18 price tag
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Deshauna, it's fantastic to hear that you appreciated the newly updated look of DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We want to note your feedback regarding our breakfast buffet, as we strive to provide a high-value dining experience. Trust that we will use your thoughts to evaluate our offerings. It would be a pleasure to welcome you back in the near future.

8/10 Bien

Deana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Thank you for the 4-star rating, Deana!We are delighted to see that you had a wonderful time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Satisfaisant

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We book a room 5 months in advance. We requested 2 beds. When we arrived, our room was not ready. When we came back later that evening, they gave away our room. They could only give a room with a king size bed. They are assuming people checking in are married or don't mind sleeping with another person in the same bed. This is the second time this happened at Double Tree.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
David, thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you faced during check-in. Assuring our guests' comfort and satisfaction is important to us; therefore, having accurate room configurations is certainly a priority. We regret the reoccurrence of this issue and assure you that we're working diligently to prevent similar occurrences in the future. We appreciate your feedback and look forward to providing a more satisfactory experience next time.

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Emma, thank you for choosing the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown for your stay. It's wonderful to see your high rating, pointing to your delightful experience with us. We're looking forward to welcoming you back for another enjoyable experience.

8/10 Bien

Emre

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is good. Thank you!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Emre, it's great to hear that your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. Your positive feedback is much appreciated and we hope to welcome you back in the future. Safe travels!

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the money, very good value.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Kevin, thank you for affirming the value DoubleTree Suites by Hilton Hotel Salt Lake City Downtown offers. We are always aiming to provide the best possible experience at a reasonable cost. Looking forward to hosting you again soon.

10/10 Excellent

Sarina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 5 mars 2024
Thank you for the perfect rating, Sarina!We are very pleased to hear that you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bien

Tayla, Layton

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Thanks for the great rating, Tayla!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree Suites by Hilton Hotel Salt Lake City Downtown soon, we'd love to have you back!

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable stay
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 29 févr. 2024
Paul, we are thrilled to hear about your comfortable stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic that our accommodations met your expectations. We look forward to welcoming you back during your next visit. Safe travels!

2/10 Horrible

Michelle

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 mars 2024
We appreciate your feedback, Michelle.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bien

Geoffrey

Les points forts : Propreté et personnel et service
Lobby construction.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Geoffrey, thank you for your patience during our ongoing refreshment of public spaces which includes our lobby. We believe it's crucial to offer our guests an appealing environment, and while improvements may temporarily cause some disruption, we're doing our best to minimize any inconvenience. We appreciate your understanding and look forward to welcoming you back to DoubleTree Suites by Hilton Hotel Salt Lake City Downtown once the enhancements are complete.

6/10 Satisfaisant

Samantha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Thank you for sharing, Samantha.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Julio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hotel and excellent staff! Gym was under construction but I was able to used the dumbbells for a quick burn.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Julio, it's delightful to hear that your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown was enjoyable. Our team members truly appreciate your recognition of their excellent service. We're also glad to hear you were still able to maintain your fitness routine, even as we work to keep our gym facilities updated. Thank you for your understanding and we look forward to your future visits.

10/10 Excellent

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Pool remodel was very nice. Was great to have a Starbucks in the hotel and a full restaurant.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Leslie, it's fantastic to hear that you regarded the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown as a great place to stay. We're thrilled you appreciated our upgraded pool area, on-site Starbucks, and full-service restaurant. We hope to have the pleasure of welcoming you back in the future.

6/10 Satisfaisant

Wesley

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Wesley, thank you for your rating. Your feedback is important as it helps us identify areas where we can improve. We hope to have the opportunity to host you again, providing an experience that will earn a higher rating.

2/10 Horrible

Anthony

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room is good. Location is good. The service isn't. I booked the hotel solely for the hot tub and pool. This was a Valentine's gift to my wife. There was NOTHING online that suggested they were closed because of renovation. I found out at check-in that they aren't open. I asked for a partial refund but they only offered to cancel the reservation which means I'd have to look for another hotel on the spot. How many customers booked rooms and found out they're closed? So frustrated.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Anthony, we appreciate you taking the time to share your experience. We understand that your stay was less than satisfactory and hope that you'll accept our apology. Please note that our renovations - including the refresh of our pool and hot tub - are clearly listed on the front page of our website and also noted in pre-arrival emails that our guests receive when they book directly with us. We want to assure you that all renovations are aimed at enhancing the overall guest experience. We regret the inconvenience and we hope you found the room and location satisfactory during your stay. Your feedback is key in helping us strive for better. We hope to have the chance to serve you better in the future.

10/10 Excellent

James Marc

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 23 mars 2024
James Marc, it's great to hear that your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. We feel privileged to have been able to host you and look forward to welcoming you back for more wonderful experiences.

8/10 Bien

Parlena

Les points forts : Propreté et personnel et service
Under construction
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Parlena, it's great to hear that your overall experience with us was positive, despite the ongoing improvements. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we strive to continuously enhance our facilities for valued guests like you. Your patience is much appreciated, and we look forward to showing you our updated look soon.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice updated place and a very friwndly stafg
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 14 févr. 2024
Amanda, thank you for sharing your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic to know that our updated facilities made for an enjoyable stay and our team members' friendliness greatly contributed to your overall experience. We hope to see you again soon!

10/10 Excellent

Gisette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 8 févr. 2024
Gisette, it's a delight to hear you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! It's our ultimate aim to ensure our guests leave happy and your perfect rating speaks volumes about your experience with us. We look forward to welcoming you back during your next visit to Salt Lake City.

8/10 Bien

Octavia

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for this lovely rating, Octavia!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Maite Smith

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Maite, it's wonderful to see your top rating! We're thrilled you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Your feedback is valued and we hope to welcome you back soon.

8/10 Bien

Gabriela

Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
We appreciate you sharing this positive rating, Gabriela!The comfort of our guests is important to us so we can't wait to see you back again at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Jerimy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Double Tree Stay
Only thing was the construction inside early I could hear the banging and drills so I couldn’t sleep in paying over two hundred I thought was a lot for all the noise that morning!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Jerimy, your feedback is valuable and appreciated. It's unfortunate that some ongoing renovations disturbed your rest during your visit. We strive to maintain a peaceful environment and regret that your experience did not meet this standard. Your comments highlight an area where we can focus on improving and despite this, we hope the remainder of your stay was enjoyable. We assure you that the completion of these improvements will make our hotel an even better place to stay. Once complete, we would be happy to host you again for a more serene experience.

4/10 Médiocre

Voyageur vérifié

The entire hotel was under construction, so there was no access to Pool or restaurants. This was not indicated on the app when I booked this stay.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 26 janv. 2024
While it's regrettable to learn about your recent experience, we appreciate your feedback as it helps us to improve. Please note that our website provides the most up to date information about our amenities. We apologize if the app that you booked your reservation through did not make you aware. We hope you'll consider staying with us again in the future to fully experience all the amenities our hotel has to offer.

8/10 Bien

Regine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool and jacuzzi were down after being told it was available.
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 26 janv. 2024
Regine, we recognize the disappointment you experienced when the pool and jacuzzi were not operational during your stay. While we strive to maintain all amenities in perfect running order, please visit our website for the most up to date information on our amenity availability. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

6/10 Satisfaisant

valeria

Les points forts : Propreté et personnel et service
No me avisaron que la pileta está cerrada
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Valeria, lamentamos que desconocieras la indisponibilidad temporal de la piscina. Nos esforzamos por comunicar adecuadamente cualquier cambio o actualización de nuestras instalaciones a nuestros huéspedes. Entendemos su decepción y utilizaremos sus comentarios para mejorar. Esperamos que nos brinde otra oportunidad de tener una mejor experiencia en el futuro.

8/10 Bien

Oleksandr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All is good except for construction and a closed pool.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Oleksandr, we are grateful for your high rating and kind words. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we are constantly striving to improve our facilities for your enjoyment. We apologize if the current renovation work and temporary closure of our pool affected your stay. Rest assured, our aim is to enhance guest experience. We hope to welcome you back after the improvements have been completed for a truly remarkable stay.

6/10 Satisfaisant

Jennifer

Les points forts : Propreté, personnel et service, confort de la chambre
I was On the 6th floor and while trying to sleep, I could hear every vehicle at the stop light on the street. I could Hear music from another room but it stopped. There was very minimal lighting in the parking garage. Also not conducive for bringing heavy luggage in from your vehicle since there are stairs. Not worth the price I paid.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Jennifer, thank you for sharing your sentiments. We understand that noise levels and lighting were concerning during your stay. Additionally, we acknowledge that your experience with the luggage handling could have been smoother. Your feedback is vital as we continuously work on enhancing our guest experience. We hope for an opportunity to serve you again, offering you a better experience.

6/10 Satisfaisant

Dan

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 févr. 2024
Thank you for taking the time to submit this feedback, Dan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4/10 Médiocre

Tomer

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pool was closed, construction was going on thru the week and heater in the room was broken.
Séjour de 7 nuits en décembre 2023
Réponse de Customer Service le 18 janv. 2024
Tomer, we regret to hear that certain aspects of your stay fell short of expectations. Our team works diligently to minimize disruptions due to renovations and it's unfortunate that you had trouble with the room temperature control. We assure you all these matters are being looked into for improved guest experiences. We hope for an opportunity to better serve you in the future.

4/10 Médiocre

Karl

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 18 janv. 2024
We appreciate the feedback, Karl.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Arnoux

Les points forts : Personnel et service et équipements
The room is nice because it’s fully remodeled but they’re in the middle of remodeling the rest of the hotel. Once it’s done I’m sure it’ll be awesome. However, the staff were always super friendly and nice and treated me very well. I’m happy I stayed here.
Séjour de 5 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Arnoux, it's fantastic to hear that you appreciated your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled that you found our newly renovated rooms enjoyable and are looking forward to the completion of the entire refurbishment. Your feedback regarding the warmth and hospitality extended by our team members is truly rewarding. We're pleased you chose us for your stay and eagerly await welcoming you back once our transformation is complete.

10/10 Excellent

Evelyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 Stars! Would def stay here again!
Our stay was amazing, even though the entire hotel was going through a complete renovation & remodeling process. Rick & Maxine made sure we enjoyed every aspect of our stay and made us feel at home. Very clean hotel. I would definitely stay here again.
Séjour de 5 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Evelyn, it's lovely to hear about your amazing experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown amidst our ongoing enhancements. Your mention of Rick and Maxine's hospitality is heartening; they're known for helping guests feel right at home. We're also glad to know our cleanliness met your expectations. We eagerly await the opportunity to host you again.

4/10 Médiocre

Beth

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Don't go during renovation.
They were in the middle of renovating with no amenities available for a family. They said they had a restaurant which turned out to be a makeshift bar only. Worst stay.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Beth, we're genuinely sorry to learn about your less than perfect experience, especially with the ongoing renovations and limited amenities. We understand your dissatisfaction about the temporary bar set up, which is not what our guests typically expect. Your valuable feedback will guide us as we strive to improve our guest experience. Thank you for sharing your concerns.

4/10 Médiocre

Ralph

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was never told until I arrived at the property that building was under construction. The noise of the construction was unbearable all day long and the pool was closed. Also, there was a dog in the room next to mine that barked.......... a lot. In addition, the lotion container was empty and so was the body soap container. Really very substandard. I won't stay there again. There are far too many other hotels to choose from.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Ralph, we're sincerely sorry to hear about your recent experiences. It's regrettable to know the renovation efforts and pool closure caused inconvenience. Please note that our website contains the most up-to-date information about our property, and has information about our renovation and temporary pool closure listed on the front page. Additionally, we apologize for the noise disturbances and the missed restocking of your room essentials. Rest assured, we're addressing these matters with our team members. Safe Travels.