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Avis sur Best Western Plus Mill Creek Inn

2.5 out of 5
Best Western Plus Mill Creek Inn
3125 Ryan Drive SE, Salem, OR

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 702 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 1001." "

9,4/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jairo

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff at the front desk and housekeeping were amazing. Hotel was clean and room very spacious.
Séjour de 5 nuits en mars 2023
Réponse de Jake le 13 mars 2023
Thank you for staying with us, Jairo. We're glad that you enjoyed your visit!

8/10 Bien

Jean-François

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très propre et rénové.
Séjour de 3 nuits en février 2020
Réponse de Jake Bryant le 13 févr. 2020
Nous sommes heureux que vous ayez apprécié votre visite. Nous espérons te revoir bientôt.

10/10 Excellent

Duwiri

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
big space and friendly staff. They always have cookies that we can just grab in front receptionist desk (I love cookiees!!!)
Séjour de 3 nuits en mai 2024
Réponse de Jen le 22 mai 2024
Thank you for the review of our property. We are happy to hear you enjoyed your stay.

10/10 Excellent

Maryalice

Séjour de 3 nuits en mai 2024
Réponse de Jen le 20 mai 2024
Thank you for the review of our property.

10/10 Excellent

Jon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing amenities and very friendly staff.
Séjour de 2 nuits en avril 2024
Réponse de Jen le 9 avr. 2024
Thank you for the review of our property. We look forward to seeing you again for future stays.

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were nice and comfy.
Séjour de 2 nuits en mars 2024
Réponse de Jen le 5 avr. 2024
Thank you for your review. We look forward to seeing you next time you visit Salem

10/10 Excellent

Christi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice hotel would definitely recommend. Was clean and front desk was polite and helpful. My daughter loved the pool area.
Séjour de 1 nuit en mars 2024
Réponse de Jake le 25 mars 2024
It's great to hear that you enjoyed your visit, Christi. We hope to see you again the next time you are in Salem.

8/10 Bien

Lisa

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would have gave a 5 star but we had extremely noisy guest upstairs AND next door. Mention it to a bypassing employee and pretty much was told there’s not much they can do
Séjour de 1 nuit en mars 2024
Réponse de Jake le 25 mars 2024
Thank you for your review, Lisa. We appreciate your input, and will work to improve in the future.

10/10 Excellent

Phillip

Séjour de 1 nuit en mars 2024
Réponse de Jen le 5 avr. 2024
Great to hear you enjoyed your visit. We look forward to seeing you again soon.

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean, and staff was very friendly. Exactly what you want from a place to stay!
Séjour de 2 nuits en février 2024
Réponse de Jake le 28 févr. 2024
Thank you for staying with us, Steven. We're glad that you enjoyed your visit!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jake le 23 févr. 2024
We're glad that you enjoyed your stay, Lisa. We hope you'll visit again soon!

10/10 Excellent

Garth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good one!
Séjour de 1 nuit en février 2024
Réponse de Jake le 21 févr. 2024
Thank you for staying with us, Garth. We appreciate your business!

10/10 Excellent

Joan

Les points forts : Équipements
Perfect for my overnight stay.
Séjour de 1 nuit en février 2024
Réponse de Jake le 19 févr. 2024
We're glad that you enjoyed your stay, Joan. We hope you'll visit again soon!

10/10 Excellent

Ilda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos encanta este hotel, vivo muy serca pero me gusta reservar para ir a pasar el fin d semana con mi familia.
Séjour de 1 nuit en février 2024
Réponse de Jake le 19 févr. 2024
¡Gracias por estar con nosotros! Apreciamos tu negocio.

10/10 Excellent

Jesus

Séjour de 2 nuits en février 2024
Réponse de Jake le 15 févr. 2024
Thank you for staying with us. We're glad that you enjoyed your visit!

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Jake le 15 févr. 2024
Thank you for staying with us, Anne. We appreciate your business!

8/10 Bien

Ronald

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Was disappointed in the restaurant. Few healthy dinner options, and no ability to easily deal with allergies. The waiter tried but the chefs only comment was I cannot guarantee anything!
Séjour de 1 nuit en janvier 2024
Réponse de Jake le 31 janv. 2024
Thank you for your review. I'll speak about your experience with Denny's management. We appreciate your input, and hope to see you again.

8/10 Bien

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 2 nuits en janvier 2024
Réponse de Jake le 29 janv. 2024
We're glad that you enjoyed your stay, Jim. We hope you'll visit again the next time you are in Salem.

10/10 Excellent

Breanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice and room was in great condition and clean.
Séjour de 1 nuit en janvier 2024
Réponse de Jake le 22 janv. 2024
We're glad that you enjoyed your visit, Breanna. We hope to see you again the next time you are in Salem.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The person who checked me in was great, prompt, friendly, very nice. My room had a great layout and was very clean
Séjour de 1 nuit en janvier 2024
Réponse de Jake le 22 janv. 2024
Thank you for staying with us, Cheryl. We're very happy that you enjoyed your stay!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant
Front desk, housekeeping, everyone very friendly. Only complaint was that sinks (our room had 2) did not drain well, which problems were fixed immediately. A pleasant stay.
Séjour de 2 nuits en janvier 2024
Réponse de Jake le 8 janv. 2024
Thank you for staying with us. We appreciate your review, and hope you'll visit again.

10/10 Excellent

Jongbae

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jake le 8 janv. 2024
Thank you for staying with us, Jongbae. We're happy to hear that you had a nice stay!

10/10 Excellent

Curtis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was pleasant, pool/spa was nice, felt quite and its close enough to groceries and highways to make things easy. Free coffee and beverages in lobby were good and having coffee in the room itself was a nice touch. Staff was very kind and helpful but they forgot to stock our room with some extra towels like requested ahead of time.
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 8 janv. 2024
Thank you for your review, Curtis. We appreciate your input, and are glad that you enjoyed your visit!

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 4 janv. 2024
We're glad that you enjoyed your stay, Katherine. We hope you'll visit again the next time you are in Salem.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
“Full breakfast” is a Denny’s voucher
The staff was great but we were disappointed that the full breakfast was a voucher for the two egg breakfast at Denny’s (or $10 off an alternate meal). Our room had a strange smell like Italian seasoning. I thought it might have been the kitchen but it was disconcerting. It was nice to have a full kitchen with an oven in the suite. And the bed was very comfortable! The pull out couch was not very comfortable for my teenage son though. We checked out early because there wasn’t an on property breakfast. The Denny’s is in the same parking lot but I didn’t like that you have to walk over there and wait for a table. And I felt guilty for taking a table in the server’s area. If you’re a planner and you stay here just be sure to plan to tip your server each morning since you’re eating at the restaurant. The voucher does not include coffee but I think you could grab your coffee at the hotel before heading over to the restaurant.
Séjour de 5 nuits en décembre 2023
Réponse de Jake le 28 déc. 2023
I'm very sorry about your experience with us. I'll speak with our staff, and we will work to improve in the future.

10/10 Excellent

Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 22 déc. 2023
We're glad that you enjoyed your visit, Brandon. We hope you'll visit again soon!

8/10 Bien

Lira

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Jake le 21 déc. 2023
Thank you for staying with us, Lira. We hope you'll visit again!

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unexpected gem!
Great hotel, friendly staff, awesome amenities and clean! Especially loved the 24 hour coco machine and Dennys breakfast! Definitely will stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 21 déc. 2023
It's great to hear that you had such a nice stay with us, Heather! We hope to see you again the next time you are in Salem.

10/10 Excellent

Crystal

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Jake le 21 déc. 2023
We love hearing that you had a great stay, Crystal! We hope you'll visit again soon.

10/10 Excellent

Stefani

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 21 déc. 2023
We're very happy that you enjoyed your visit, Stefani! We hope you'll stay again soon.

10/10 Excellent

Ryane

Séjour de 1 nuit en décembre 2023
Réponse de Jake le 5 janv. 2024
Thank you for staying with us, Ryane. We're glad that you enjoyed your visit!

10/10 Excellent

Tiare

Séjour de 1 nuit en décembre 2023
Réponse de Jake le 31 janv. 2024
We're glad that you enjoyed your stay, Tiare! We hope you'll visit again.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 13 déc. 2023
Thank you for staying with us, Brian!

2/10 Horrible

Shelley

Séjour de 1 nuit en décembre 2023
Réponse de Jake le 13 déc. 2023
We're sorry you didn't enjoy your visit, Shelley. We'll work to improve in the future.

10/10 Excellent

June

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is awesome!
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 13 déc. 2023
Thanks June! We're glad that you enjoyed your stay.

10/10 Excellent

Tosha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay!
Great breakfast! Super friendly staff. Wonderful experience❤️
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 13 déc. 2023
It's great to hear that you had a nice stay with us, Tosha. We hope you'll visit again soon!

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté et personnel et service
Great hotel. Clean. Courteous staff. However parking lot monitoring is minimum. Security cameras do not capture the total parking lot. My vehicle was stolen while lodging for one night only sometime between 10:30 PM check in and 11:45 AM check out- less than 12 hours. Staff offered nothing other than the non emergency police dispatch phone number and a simple apology. Despite frequenting this hotel as it’s a favorite of hotels in the area, it fails to ensure security of cars parked in its lot and takes no responsibility for when they are stolen or lack of parking lot monitoring. This is true even when cars are parked in the very front row near of the main doors leading to the lobby as mine was when it was stolen. This is the second time my vehicle has been tampered with while staying at this hotel. I’m sorry to recommend against staying at this hotel due to its lack of security for cars parked on it premises with no compensation because otherwise it’s a great hotel. I felt the least that could be done is a more sincere apologies or even comping the cost of our one night stay, but sadly we received nothing.
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 8 déc. 2023
We're very sorry about your experience, Michael. We will work with local police in any way that they need regarding your case. We do have several outdoor cameras, and we will look into improving our coverage.

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room good size parking was a little slim but made it work nice room comfy bed
Séjour de 1 nuit en décembre 2023
Réponse de Jake le 8 déc. 2023
We're glad that you enjoyed your stay, Lori. We hope to see you again.

10/10 Excellent

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Jake le 4 déc. 2023
Thank you for staying with us, Gloria. We're glad that you enjoyed your visit!

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place!!
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 27 nov. 2023
Thank you for staying with us.

8/10 Bien

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
V nice motel. Breakfast was Dennys … voucher given for $10.00. It was adjacent, but still inconvenient as was raining hard. Too close to drive. Food good at Dennys, but rundown restaurant. Would have preferred in motel breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 24 nov. 2023
Thank you for staying with us, Barbara. We appreciate your input.

10/10 Excellent

Gail

Séjour de 1 nuit en novembre 2023
Réponse de Jake le 21 déc. 2023
Thank you for staying with us, Gail. We appreciate your business!

10/10 Excellent

Michael

Séjour de 1 nuit en novembre 2023
Réponse de Jake le 13 déc. 2023
Thank you for staying with us, Michael. We love hearing that you enjoyed your visit!

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Outstanding, clean and safe
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 24 nov. 2023
Thank you for your review, Jessica. It's great to hear that you enjoyed your stay!

2/10 Horrible

monica

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This area has a homeless problem. People sleeping in cars out back, caught them looking through cars. Digging through the trash every night we were there. We stayed 3 days. Tv remote barley worked. Humidity problem in the room. I tried to go to the hot tub late Saturday but there were people drinking and little kids jumping in and out . It was dirty. very disappointed. It was one of the reasons I chose the hotel and didn’t get to use it. The breakfast is a joke. You have to go to dennys across the parking lot and wait an hour for a table and nothing is free like the website claims. You get 10 dollars off your bill or 1 thing to choose from but still have to pay a tip plus coffee . Ridiculous. I can’t believe this hotel has good reviews. They must be getting paid. Weird . I wrote to the hotel but all the manager said was the same cut and paste on every bad review
Séjour de 3 nuits en novembre 2023
Réponse de Jake le 15 nov. 2023
Thank you for letting us know about your experience, Monica. I'm very sorry about your stay. We will use your comments to work on improving in the future.

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy excess from freeway.
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 15 nov. 2023
Thank you for staying with us, Barbara. We're glad that you enjoyed your stay!

8/10 Bien

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Jake le 15 nov. 2023
Thank you for staying with us, Teresa!

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room is spacious and welcoming. The little bar area is a great touch. It's a comfortable room and I really enjoyed my stay!
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 10 nov. 2023
It's great to hear that you enjoyed your visit, Jacqueline. We hope to see you again soon.

10/10 Excellent

Tiara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 10 nov. 2023
Thank you for staying with us, Tiara!

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Jake le 10 nov. 2023
We're glad that you had a nice stay, Patricia. We hope you'll visit again!