Avis sur Home2 Suites by Hilton West Sacramento, CA
Home2 Suites by Hilton West Sacramento, CA
1020 West Capitol Ave, West Sacramento, CA
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
27 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2022
Réponse de Customer Service le 27 oct. 2022
Thank you for taking the time to leave us a lovely rating, Treuil!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Home2 Suites by Hilton West Sacramento.
6/10 Satisfaisant
Jacqueline
22 mai 2024
Les points forts : Propreté, personnel et service, équipements
Jacqueline
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Jacqueline, thank you for your feedback. We're sorry to hear that the breakfast did not meet your expectations. Your comments will help us make necessary improvements. We hope to have the opportunity to serve you better in the future. Safe travels!
8/10 Bien
Joan, Novato
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Joan, thank you for sharing your positive experience at Home2 Suites by Hilton West Sacramento. It's great to hear that Owen made a significant impression and that you found our property clean and quiet. We're glad to know the location was convenient for you. We're looking forward to welcoming you back!
10/10 Excellent
Karen Elizabeth
13 mai 2024
Les points forts : Propreté
Karen Elizabeth
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Karen Elizabeth, thank you for your positive rating of Home2 Suites by Hilton West Sacramento. We're delighted you enjoyed your stay and appreciate your support. We're looking forward to welcoming you back soon!
6/10 Satisfaisant
Marci
Voyage en famille avec de jeunes enfants
13 mai 2024
Marci
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Marci, thank you for highlighting areas for improvement. We're glad to hear that the cleanliness and location were to your liking. We sense some inconvenience experienced with the in-room amenities and bedding, we appreciate your patience and your recommendations to help enhance your future visits. Regarding breakfast, we always aim to provide varied and quality options, we'll look into your feedback. We would like to welcome you back to Home2 Suites by Hilton West Sacramento for a better stay.
6/10 Satisfaisant
Anna
Voyage en famille
13 mai 2024
Les points faibles : Propreté et personnel et service
Anna
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Anna, it's regrettable to hear that your recent stay didn't meet your expectations. Your satisfaction is paramount to us, and we apologize for any inconvenience related to cleanliness and booking. Our team will work diligently to ensure these issues are addressed and improvements are made where necessary. Thanks for your candid feedback.
4/10 Médiocre
Michael
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Michael, it's disappointing to hear about your recent experience since we constantly strive to ensure every guest's stay goes smoothly. We value your feedback and your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.
10/10 Excellent
Daniel
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Daniel, thank you for sharing your wonderful feedback about Home2 Suites by Hilton West Sacramento. We're pleased you appreciated our prime location and found our team members to be accommodating. It would be our pleasure to host you again in the future.
10/10 Excellent
Nori
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nori
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Nori, thank you for sharing your experience at Home2 Suites by Hilton West Sacramento. It's wonderful to hear you appreciated our courteous team members and the cleanliness of our hotel. We truly appreciate your patronage and look forward to welcoming you back in the future.
10/10 Excellent
Desiree
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desiree
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Desiree, we're delighted to hear you enjoyed your visit to Home2 Suites by Hilton West Sacramento. We truly believe that our team members like Brandon play a key role in enhancing our guests' experiences, and it's wonderful that he was able to assist you during your stay. We appreciate your kind words and can't wait to welcome you back for another excellent stay.
10/10 Excellent
Sophia
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophia
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Sophia, it's delightful to know you had an excellent stay at the Home2 Suites by Hilton West Sacramento. We look forward to welcoming you back soon for another fulfilling experience.
10/10 Excellent
Dan
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Dan, it's wonderful to know you had an excellent stay at Home2 Suites by Hilton West Sacramento. Your high rating speaks volumes about your experience and we are thrilled that we were able to meet your expectations. We're excited and looking forward to welcoming you back in the near future. Thank you for choosing us.
10/10 Excellent
Liliia
Voyage en famille, Voyage d’affaires
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liliia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 mai 2024
Liliia, thank you for taking the time to share your experiences at Home2 Suites by Hilton West Sacramento. We're delighted our clean and tidy facilities met your expectations. We hope to see you again soon.
8/10 Bien
Joan, Novato
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Joan, thank you for sharing your positive experience at the Home2 Suites by Hilton West Sacramento. It's delightful to know that you appreciated the cleanliness of both your room and the surroundings. We're equally pleased that you found our front desk colleagues welcoming. We look forward to hosting your stay again soon.
10/10 Excellent
Ashley
Voyage en famille avec de jeunes enfants, Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Ashley, it's fantastic to hear you appreciated the accommodating and helpful nature of our team members at Home2 Suites by Hilton West Sacramento. We pride ourselves on maintaining a pleasant and clean environment, and we're glad your request for additional towels was handled promptly. Looking forward to your next visit!
10/10 Excellent
MICHELLE
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MICHELLE
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Michelle, thank you for your lovely review. At Home2 Suites by Hilton West Sacramento, cleanliness is our top priority and we're thrilled to hear that our dedicated team had a positive impact on your stay. We're delighted to hear you would choose us again. We eagerly anticipate your next visit!
8/10 Bien
Mykola
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mykola
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Mykola, it's gratifying to know that you found your room acceptable and our location convenient, as well as acknowledging the safety of the surrounding area and sufficient parking facilities. We regret to learn of the noise disturbances you experienced, the housekeeping oversight upon your arrival, and your dissatisfaction with our breakfast variety. Please know we strive to continuously improve our services based on guest reviews such as yours. Your willingness to stay with us again is appreciated and we’re looking forward to providing an even more enjoyable experience on your next visit.
6/10 Satisfaisant
Derek
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Derek
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Derek, it's heartening to hear that you found our service to be commendable and felt safe during your stay. For any other aspects of your stay that might need improvement, we warmly welcome your suggestions as we continually strive to create a better experience for our guests. We hope to see you again at Home2 Suites by Hilton West Sacramento.
8/10 Bien
Marisol
Voyage en famille avec de jeunes enfants, Voyage en famille
27 avr. 2024
Marisol
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Marisol, it's heartening to hear that you had a favorable experience at Home2 Suites by Hilton West Sacramento. We appreciate your suggestion regarding channel options -- we're always looking for ways to enhance guest satisfaction. We hope to have the pleasure of hosting you again in the future.
10/10 Excellent
tamia, ANDERSON
23 avr. 2024
tamia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 mai 2024
Tamia, thank you for your five-star rating! Your support means a lot to us. We hope you truly enjoyed your time at Home2 Suites by Hilton West Sacramento and look forward to welcoming you back in the near future.
10/10 Excellent
Peter
23 avr. 2024
Peter
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 mai 2024
Peter, thank you for choosing Home2 Suites by Hilton West Sacramento. We're thrilled to know you had a wonderful stay with us. We eagerly look forward to your return visit in the future.
10/10 Excellent
Reyna
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reyna
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Reyna, thank you immensely for your glowing rating of Home2 Suites by Hilton West Sacramento. We're thrilled you had an exceptional stay and we look forward to welcoming you back for another wonderful experience.
8/10 Bien
Leslie
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Leslie, thank you for choosing Home2 Suites by Hilton West Sacramento. We are glad to hear you enjoyed your stay overall. Your feedback regarding the noise is duly noted and will be addressed appropriately by our team members. We appreciate your patience and hope to serve you again in the future with an even more satisfying experience.
8/10 Bien
Lesley
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lesley
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Lesley, thank you for sharing your experience. We're delighted that you found our lobby inviting and enjoyed Home2 Suites by Hilton West Sacramento's convenient location close to Old Sacramento and the river. We hope to welcome you back on your next visit to the area!
10/10 Excellent
Manuel
21 avr. 2024
Manuel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 mai 2024
Manuel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Home2 Suites by Hilton West Sacramento!
2/10 Horrible
Jennifer
20 avr. 2024
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 10 mai 2024
Hey Jennifer, thank for staying with us. Please call the hotel to voice any feedback you have for us in regard to your stay.
10/10 Excellent
John
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
John, it's wonderful to hear about your positive experience with Mike at Home2 Suites by Hilton West Sacramento. It's excellent when our team members provide exceptional service and go the extra mile, like aiding with luggage and personal items. We're thrilled you found this service pleasant. We can't wait to have you with us again for another superb stay.
10/10 Excellent
Andrew
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Andrew, we can't thank you enough for your positive feedback about Home2 Suites by Hilton West Sacramento. We're delighted to see that you had a pleasant stay with us, and we hope to welcome you back in the near future.
10/10 Excellent
Raushannah
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raushannah
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Raushannah, it's superb to know you had such a memorable experience at Home2 Suites by Hilton West Sacramento. We're delighted that Brandon and the rest of our team members made a positive impression on you with their service and helpful insights. Our entire team eagerly awaits your next trip from Los Angeles to Sacramento!
10/10 Excellent
Sopheap
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sopheap
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for the 5 out of 5 rating, Sopheap!We're thrilled to see how much you enjoyed staying at Home2 Suites by Hilton West Sacramento. We look forward to hosting you again in the near future! Thank you again for sharing.
4/10 Médiocre
Irene
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Irene, it's regrettable to learn about your experience. While it's appreciated that you found our team members pleasant, it is apparent you faced some issues during your stay. We're mindful of your concerns regarding the kitchenette cleanliness and the bedding provided, and assure you this isn't reflective of our usual standards. Your sentiment about breakfast variety is also noted. We are working actively to improve our services on all fronts and hope to have the chance to provide a more enjoyable stay in the future.
10/10 Excellent
Pravjot
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pravjot
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Thanks for the fantastic rating, Pravjot!It's outstanding we could exceed your expectations during your stay at Home2 Suites by Hilton West Sacramento. We're all looking forward to your next stay with us.
10/10 Excellent
Jocelyn
Voyage en famille, Voyage avec des animaux de compagnie
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jocelyn
Réponse de Customer Service le 11 avr. 2024
Jocelyn, it's delightful to hear that you enjoyed your stay at the Home2 Suites by Hilton West Sacramento. We're pleased you appreciated the cleanliness, comfort of your room, and safety features. Your commendation of our breakfast and room arrangements speaks volumes to us. Thank you for recommending us, and we look forward to welcoming you back in the future.
6/10 Satisfaisant
Sharon, Marina
Voyage en famille, Voyage avec des animaux de compagnie
8 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Sharon
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 8 avr. 2024
Hello Sharon, we apologize for the experience you had at our hotel. We will use your feedback to better serve you and other guests in the future.
10/10 Excellent
David
6 avr. 2024
David
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 26 avr. 2024
Thank you for staying with us, David. We hope to see you again at our hotel.
4/10 Médiocre
Ken
5 avr. 2024
Ken
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Ken, we regret to hear about your experience with the check-in timings. We understand how important effective and timely services are to our guests. We're always striving to improve our processes to meet guests' expectations. Please know your concerns are heard and will be addressed. We hope you give us another chance to better your experience in the future.
10/10 Excellent
Karina
3 avr. 2024
Karina
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 5 avr. 2024
Karina, thank you for choosing Home2 Suites by Hilton West Sacramento and for your top-rated review on Expedia. We're thrilled to have surpassed your expectations and look forward to serving you again on your next visit. Safe travels!
10/10 Excellent
Donald
2 avr. 2024
Donald
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 4 avr. 2024
Hello Donald, we apologize for the experience you had with your stay and will amply use your feedback to improve future guest experiences. In regard to your jacket, please contact the hotel so we may get an accurate description of it and check if it is in our lost and found, thank you.
10/10 Excellent
Janet
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Janet, it's fantastic to hear that your fourth stay at Home2 Suites by Hilton West Sacramento met your expectations. We're pleased you enjoyed our cleanliness, our delicious breakfast, and the kind assistance of our team members. It's great to know our location provided a pleasing route for your run, as well as striking city views from your room. We're looking forward to welcoming you back for your fifth visit.
10/10 Excellent
Gloria
28 mars 2024
Gloria
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Gloria, it's wonderful to hear that your stay at the Home2 Suites by Hilton West Sacramento met your expectations. We greatly appreciate your top rating and we're looking forward to welcoming you back the next time your travels bring you to West Sacramento.
2/10 Horrible
Patricia
Voyage d’affaires
25 mars 2024
Les points forts : Personnel et service et équipements
Patricia
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 25 mars 2024
We thank you for the feedback, Patricia. We at Home2Suitesd apologize for the experience you had with your room and we will use this feedback to further better future guest's stays.
10/10 Excellent
Ayla
24 mars 2024
Ayla
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Ayla, thank you for your rating! We're thrilled to know you enjoyed your stay at Home2 Suites by Hilton West Sacramento. We value your feedback and look forward to serving you again in the future.
8/10 Bien
Bridgett
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bridgett
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Thank you for the 4-star rating, Bridgett!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Home2 Suites by Hilton West Sacramento. Thank you again for sharing!
10/10 Excellent
Shelley
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelley
Séjour de 1 nuit en mars 2024
Réponse de Owen - Front Desk Lead le 20 mars 2024
Hi Shelley, thank you for staying with us. We hope to see you again next time!
10/10 Excellent
Malika
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malika
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Malika, it's delightful to hear that your experience at Home2 Suites by Hilton West Sacramento was exceptional while participating in your volleyball tournament. It's encouraging to hear you found our team member, Tia, to be particularly accommodating during your stay. We greatly appreciate her for going above and beyond to ensure guest comfort. Your notes about the cleanliness, comfort, and tranquility of our hotel are heartening. Your recommendation speaks volumes about the quality of stay we offer. We're looking forward to welcoming you back!
6/10 Satisfaisant
Roxann, Firebaugh
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roxann
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Roxann, we appreciate you taking the time to share your experience. We regret to hear that our breakfast services did not meet your expectations and that you experienced inconvenience with parking. It's comforting to know that our team members and accommodations performed well. Your feedback is key in our striving to improve guest satisfaction. Thank you again, we hope to have the opportunity to better serve you in the future.
10/10 Excellent
Gloria
16 mars 2024
Gloria
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Gloria, thank you for choosing to stay at the Home2 Suites by Hilton West Sacramento. We're thrilled to know you had a great experience with us. Your high rating speaks volume and we truly appreciate it. Looking forward to serving you again on your next visit!
10/10 Excellent
Gabriela
11 mars 2024
Gabriela
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 1 avr. 2024
Gabriela, the Home2 Suites by Hilton West Sacramento team greatly appreciates your top-rated Expedia review. It's wonderful to know you had such a positive experience with us and we are genuinely grateful. We eagerly anticipate your next visit!
10/10 Excellent
Maggie
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maggie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Thank you for sharing, Maggie!At Home2 Suites by Hilton West Sacramento, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Stanley, Visalia
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stanley
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
Stanley, it's wonderful to hear your positive remarks regarding the cleanliness at Home2 Suites by Hilton West Sacramento. We spare no effort to ensure our suites are fresh for each guest. We hope to welcome you back soon!