Avis
8,0
Très bien
9,0/10
Propreté
9,0/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en famille
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Martine,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery
10/10 Excellent
Stacy
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacy
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Daniel
Voyage en famille
25 avr. 2024
Les points forts : Propreté
Daniel
Séjour de 2 nuits en février 2024
6/10 Satisfaisant
Stacey
Voyage en famille avec de jeunes enfants
28 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Stacey
Séjour de 1 nuit en mars 2024
10/10 Excellent
marissa
3 mars 2024
marissa
Séjour de 1 nuit en mars 2024
2/10 Horrible
Aaron
15 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en février 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Aaron,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and would like to address some of the concerns you raised.In reference to the shared bathroom, we would like to highlight that this information is clearly available in the room listing for the specific room type you selected. Our aim is to provide transparency and ensure that guests are well-informed about the amenities associated with their chosen accommodation.Regarding the absence of Aircon, this information is explicitly stated on the Expedia listing, indicating that we only provide fans for ventilation. We apologize if there was any confusion in this regard.In response to your mention of a lack of sockets for the fans, we would like to clarify that there are four sockets located near the bedside tables, two near the TV, and an additional two near the Tub chair in the room. We strive to offer convenient access to power sources to enhance the comfort of our guests.We value your feedback as it helps us improve our services, and we look forward to the opportunity of hosting you again. If you have any further concerns or questions, please do not hesitate to reach out.Kind Regards,Urban Lounge Sleepery
10/10 Excellent
Marco
Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en février 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Marco,Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that you enjoyed your experience with us, and we appreciate your kind words.It was a pleasure hosting you, and we look forward to welcoming you again in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know, and we'll do our best to accommodate them.Kind Regards,Urban Lounge Sleepery
10/10 Excellent
Anna
Voyage en famille
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 3 nuits en janvier 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Anna,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery
6/10 Satisfaisant
Wilhelm
Voyage en famille, Voyage en couple
20 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wilhelm
Séjour de 2 nuits en janvier 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Wilhelm,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated the cleanliness of the hotel and the service provided by our staff.We would like to extend our sincere apologies for any inconvenience caused by the noise from the street and the odour in your room. Please be assured that we take your comments seriously, and we will be looking into ways to address and improve these aspects to enhance the overall guest experience.We value your feedback as it helps us identify areas for improvement, and we are committed to making necessary enhancements. We look forward to the opportunity to host you again and provide you with an even more enjoyable stay.Kind Regards,Urban Lounge Sleepery
8/10 Bien
Sean
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en janvier 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Sean,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery
8/10 Bien
Murtaza, Parklea
Voyage en famille
6 janv. 2024
Les points forts : Propreté et personnel et service
Murtaza
Séjour de 2 nuits en janvier 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Murtaza,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to learn that, overall, you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery
4/10 Médiocre
Eunseo
5 janv. 2024
Eunseo
Séjour de 1 nuit en janvier 2024
Réponse de Nihal Purao le 16 févr. 2024
Dear Murtaza,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to learn that, overall, you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery
6/10 Satisfaisant
Voyageur vérifié
3 janv. 2024
Les points forts : Propreté
Les points faibles : Confort de la chambre
Anúncio não é claro
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Nihal Purao le 18 janv. 2024
Hello,Thank you for sharing your feedback about your recent stay. Regarding the information about shared bathrooms and air conditioning, we would like to clarify that this information is communicated on the Expedia room listing and included in the booking confirmation. We strive to ensure that our guests are well-informed before their stay.Please note that our reception operates from 9 am to 6 pm for in-person assistance, but we are always available via phone to address any concerns or provide assistance. We apologize for any inconvenience you may have experienced during your stay.We appreciate your understanding and look forward to welcoming you for future stays. If you have any further questions or if there's anything specific you'd like to discuss, please feel free to contact us.Kind RegardsUrban Lounge Sleepery Team
10/10 Excellent
Krishnan
31 déc. 2023
Krishnan
Séjour de 1 nuit en décembre 2023
Réponse de Nihal Purao le 16 févr. 2024
Dear Krishnan,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery
8/10 Bien
Victoria
Voyage en couple
25 nov. 2023
Les points forts : Propreté et personnel et service
Victoria
Séjour de 4 nuits en novembre 2023
Réponse de Nihal Purao le 30 nov. 2023
Dear Victoria,Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that overall, you enjoyed your time with us. However, we sincerely apologize for any inconvenience caused by the noise from the road.Your feedback is invaluable to us, and we greatly appreciate your understanding in this matter. We eagerly anticipate the opportunity to welcome you back for another fantastic stay, where we aim to surpass your expectations.Warm regards,The Urban Lounge Sleepery Team
6/10 Satisfaisant
Rebecca
Voyage en couple
16 nov. 2023
Les points forts : Propreté et personnel et service
Rebecca
Séjour de 2 nuits en novembre 2023
Réponse de Nihal Purao le 17 nov. 2023
Dear Rebecca,Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that overall, you enjoyed your time with us. However, we sincerely apologize for any inconvenience caused by the noise stemming from our ongoing maintenance work.Please rest assured that we're diligently working to minimize the disruptions caused by this maintenance to ensure that all our guests have a pleasant and uninterrupted experience.Your feedback is invaluable to us, and we greatly appreciate your understanding in this matter. We eagerly anticipate the opportunity to welcome you back for another fantastic stay, where we aim to surpass your expectations.Warm regards,The Urban Lounge Sleepery Team
10/10 Excellent
Alexander
Voyage en groupe
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 1 nuit en novembre 2023
Réponse de Nihal Purao le 14 nov. 2023
Thank you Alexander for choosing to stay with Urban Lounge Sleepery. We are delighted to hear that you enjoyed your stay with us,We look forward to welcoming you back for more wonderful experiences in the near future,Kind Regards, Urban Lounge Sleepery Team.
4/10 Médiocre
Sharn
Voyage en couple
14 nov. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sharn
Séjour de 3 nuits en novembre 2023
Réponse de Nihal Purao le 14 nov. 2023
Dear Sharn,Thank you for taking the time to share your feedback regarding your recent stay at Urban Lounge Sleepery. We're delighted to learn that you enjoyed your room during your time with us.We understand that a few issues arose during your stay, particularly concerning the lack of an elevator and accessibility. We want to acknowledge that we did highlight these aspects on our Expedia listing. We do recognize that having rooms solely on the top floor might not be convenient for everyone, but the room type you booked happens to be situated there.We want to reassure you that our team is always ready to assist with luggage and any other needs to make your stay as comfortable as possible.Furthermore, we regret any disruption caused by ongoing maintenance work. Please be assured that we are diligently working to minimize any impact on our guests' experiences.At Urban Lounge Sleepery, we continually strive to elevate the overall guest experience, and your feedback is invaluable to us in this pursuit.Should you require any further assistance or have specific requests, our team is available around the clock to assist you.We hope to have the pleasure of welcoming you back for more wonderful experiences in the future.Warm Regards,Urban Lounge Sleepery Team.
10/10 Excellent
Andrea
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en novembre 2023
Réponse de Nihal Purao le 13 nov. 2023
Thank you Andrea for choosing to stay with Urban Lounge Sleepery. We are happy to hear that you enjoyed your stay with us,We look forward to welcoming you back for more wonderful experiences in near future,Kind Regards, Urban Lounge Sleepery Team.
10/10 Excellent
Steven
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Steven
Séjour de 4 nuits en novembre 2023
Réponse de Nihal Purao le 12 nov. 2023
Thank you Steven for choosing to stay with Urban Lounge Sleepery.We are glad that you enjoyed your stay with us and we look forward to welcoming you back for more wonderful experiences in the near future, Kind Regards, Urban Lounge Sleepery Team.
8/10 Bien
Herman
Voyage en famille avec de jeunes enfants
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Herman
Séjour de 1 nuit en novembre 2023
Réponse de Nihal Purao le 7 nov. 2023
Thank you Herman for choosing Urban Lounge Sleepery.We are pleased to hear that you enjoyed your stay with us and we apologize for the inconvenience caused during your stay,Thank you for letting us know and we look forward to welcoming you back for more wonderful experiences in near future,Kind Regards, Urban Lounge Sleepery Team
10/10 Excellent
KARINA
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KARINA
Séjour de 1 nuit en novembre 2023
Réponse de Nihal Purao le 7 nov. 2023
Thank you Karina for choosing Urban Lounge Sleepery. We look forward to welcoming you back for more wonderful experiences in near future,Kind Regards, Urban Lounge Sleepery Team
8/10 Bien
Brent
Voyage en couple
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brent
Séjour de 2 nuits en octobre 2023
Réponse de Nihal Purao le 7 nov. 2023
Thank you Brent for choosing Urban Lounge Sleepery.We look forward to welcoming you back for more wonderful experiences in the near future,Kind Regards, Urban Lounge Sleepery Team.
10/10 Excellent
Daena
Voyage en famille avec de jeunes enfants
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daena
Séjour de 2 nuits en octobre 2023
Réponse de Nihal Purao le 23 oct. 2023
Thanks Daena for the feedback and we are happy to hear you enjoyed your stay,We look forward to having you again in the near future,Thanks for choosing us,Kind Regards,Urban Lounge Sleepery team