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Avis sur SureStay Hotel by Best Western Rossland Red Mountain

2.5 out of 5
SureStay Hotel by Best Western Rossland Red Mountain
1199 Hwy 3B, Rossland, BC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 94 avis sur 218." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 218." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 218." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 218." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 218." "

8,6/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
L’établissement est propre mais sans plus très basique mais correct
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Lynal

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good value for the price
Séjour de 3 nuits en mai 2024
Réponse de Michael Browell le 24 mai 2024
Hi Lynal, thank you for your excellent review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm very happy that you enjoyed staying with us. I hope you stop by again soon. Have a wonderful day.

8/10 Bien

Cassandra

Les points forts : Propreté
Good place to stay for a few nights.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Manager le 22 mai 2024
Hi, Cassandra. Thank you for leaving a review of the SureStay Hotel by Best Wester Rossland Red Mountain. I'm very pleased that you enjoyed your stay with us and hope you'll stay with us again soon. Have a terrific day.

2/10 Horrible

Ryan

Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 17 mai 2024
Hi Ryan, I'm sorry that you didn't enjoy your stay with us. I hope you'll stay with us again soon so we can exceed your expectations. If you would be willing to let us now what went wrong during your stay so we can correct it, I would be very grateful. Have a fantastic day.

8/10 Bien

Drew

Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 24 avr. 2024
Hi, Drew. Your review is appreciated. I hope to see you again soon. Have a terrific day.

8/10 Bien

Joel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly, room was nice. Very quiet and convenient being right next to the border and close to town. Limited options for the tv and breakfast food wasn’t fresh.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 24 avr. 2024
Hi, Joel. Thank you for your review. I'm happy that you enjoyed your stay with us and hope you'll stop by again soon. Have a fantastic day.

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 16 avr. 2024
Hi, Derek. Thank you for your excellent review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm extremely happy that you enjoyed staying with us. I hope you'll stop by again soon. Have a wonderful day.

8/10 Bien

Lonny

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and close to town. Comfortable bed, pillows. coffee good in am. After hour checkin by phone was odd re giving visa by phone at night outside of hotel awaiting a drive up employee to hand out keys.
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Manager le 13 avr. 2024
Hi, Lonny. Thank you for your review. I hope you'll stay with us again very soon. Have a wonderful day.

8/10 Bien

Alana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and hotel was nice and clean. However, if you plan to use the hot tub, bring an old swimsuit. The chlorine levels were so high it burned our eyes and bleached our swimsuits. We now need new suits! Otherwise, it was a pleasant stay.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager le 11 avr. 2024
Hi Alana, thank you for your review. I appreciate your feedback and look into your concern. I look forward to seeing you again in the near future. Have a fantastic day.

10/10 Excellent

Lynal

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good value for the price. Just a little outside Rossland but a short walk into town. Very close to the ski hill without the resort price.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 2 avr. 2024
Hi Lynal. Thank you for your review. We pride ourselves at providing a clean and comfortable stay for an affordable price. I'm overjoyed that we achieved that and look forward to seeing you again very soon. Have a wonderful day.

6/10 Satisfaisant

Kimberley

Voyage en couple
Convenient to Red mountain but everything closes early in Rossland even on a Friday night.
Séjour de 3 nuits en mars 2024
Réponse de Guest Service Manager le 26 mars 2024
Hi Kimberly. Thank you for your review. I look forward to seeing you again in the future. Have a fantastic day.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy and convenient.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 25 mars 2024
Hi James, thank you for your kind review. I'm delighted that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn and hope you'll stop by again soon. Have a terrific day.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to skiing. Michael, the manager, was very helpful.
Séjour de 3 nuits en mars 2024
Réponse de Guest Service Manager le 25 mars 2024
Hi Christopner, thank you for leaving a review. I appreciate the feedback and am very pleased you liked staying with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you stay with us again soon. Have a fantastic day.

10/10 Excellent

Frank, Gloucester

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very reasonable, standard motel rooms on highway less than a mile from Rossland and easy drive to Red Mountain. Has a very nice rooftop hot tub and offers continental breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 23 mars 2024
Hi Frank, thank you for you excellent review. I'm overjoyed that you ejoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stop by again soon. Have a wonderful day.

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neat
Séjour de 4 nuits en mars 2024
Réponse de Guest Service Manager le 19 mars 2024
Hi Zachary, I appreciate your excellent review. I'm very happy that you enjoyed your stay with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stop by again very soon. Have a wonderful day.

10/10 Excellent

Kelsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome affordable option for staying in Rossland! Staff were very friendly and accommodating, room was clean and bed comfy.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 20 mars 2024
Hi Kelsey, it was a pleasure hosting you at our property. Thank you for your kind review. I'm very pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn and look forward to seeing you again soon. Have a wonderful day

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, friendly staff and close to Red mountain
Séjour de 7 nuits en mars 2024
Réponse de Guest Service Manager le 19 mars 2024
Hi Christian, thank you for your kind review. I'm pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn, and look forward to hosting you again soon. Have a fantastic day.

10/10 Excellent

John

.
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Manager le 12 mars 2024
Hi John, I appreciate your review tremendously. I'm very please you enjoyed your stay with us at the SureStay Hotel by Best Western Rossland Red Mountain. I look forward to seeing you again very soon. Have a wonderful day.

10/10 Excellent

Dawnya

Séjour de 1 nuit en mars 2024
Réponse de Guest Service Manager le 2 avr. 2024
Hi Dawnya. Thank you for your review. I'm very happy that you enjoyed staying with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stay with us again soon. Have a terrific day.

8/10 Bien

John

Breakfast was below average
Séjour de 4 nuits en février 2024
Réponse de Guest Service Manager le 6 mars 2024
Hi John, thank you for your review. Your comment has been passed on to management. I hope you have a fantastic day.

8/10 Bien

Jennifer

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Service Manager le 13 févr. 2024
Hi Jennifer, thank you for staying at the SureStay Hotel by BW Rossland Red Mtn. I appreciate your review. I'm very happy you enjoyed your stay and look forward to hosting you again. Have a terrific day.

8/10 Bien

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient setup. Nice remodeling since Casa Alpina. Friendly staff. Affordable. Wish there were more books to hang ski gear in the room and the hot tub had real jets.
Séjour de 5 nuits en février 2024
Réponse de Michael Browell le 8 févr. 2024
Hi Patricia. I'm pleased that you enjoyed your stay. Thank you for your feedback. I appreciate it and will pass it along to management. I hope you'll stay with us again soon. Have a wonderful day.

10/10 Excellent

Meredith

Great location, clean and friendly staff!
Séjour de 4 nuits en janvier 2024
Réponse de Guest Service Manager le 7 févr. 2024
Hi Meredith. I'm very happy that your enjoyed your stay with us at the SureStay by Best Western Rossland Red Mtn. I hope you'll stop by again soon. Don't forget to look into our stay and play packages for our local golf courses this summer. Have a terrific day!

8/10 Bien

Allene

Séjour de 1 nuit en février 2024
Réponse de Guest Service Manager le 20 mars 2024
Hi Allene, thank you for your kind review. I'm glad that you had a pleasant stay with us and look forward to hosting you again. Have a fantastic day.

8/10 Bien

Darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Guest Service Manager le 1 févr. 2024
Hi Darrel, thank you for your review. I'm pleased that you enjoyed your stay. I hope you'll stay with us again soon. Have a wonderful day.

2/10 Horrible

Cassandra, Spokane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Manager le 30 janv. 2024
Hi Cassandra,I was hoping to speak with your about your stay. Any details you're willing to share would be greatly appreciated. Please reach our directly to the property and speak with our front desk manager. I hope to hear from you soon.Thank you.

8/10 Bien

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Manager le 31 janv. 2024
Hello Nicole, thank you for your kind review. I'm very happy that you had a pleasant stay. I look forward to hosting you again. Have a fantastic day

10/10 Excellent

kevin

Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Manager le 31 janv. 2024
Hi Kevin, thank you for your excellent review. I'm extremely pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I look forward to seeing you again. Have a wonderful day.

8/10 Bien

ERIK, Ellensburg

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room space for two queen beds was a bit small.
Réponse de Guest Service Manager le 27 janv. 2024
Hi Erik, thank you for your review. I'm glad you enjoyed your stay overall, and will take your comment into account. We appreciate all feedback as it helps us to improve the guest experience. I hope we'll see you again soon. Have a terrific day.

10/10 Excellent

John

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice little place to stay!
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Manager le 20 janv. 2024
Hi John, thank you for staying at the SureStay Hotel by Best Western Rossland Red Mountain. Your review is greatly appreciated. I'm very happy that you enjoyed your stay with us, and hope to see you again soon. Have a wonderful day.

10/10 Excellent

Ada

Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 11 janv. 2024
Hi Ada, thank you for your review. I am very happy that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stay with us again very soon. Have a fantastic day.

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and comfortable with all the important amenities. The tub/shower was ok except for the water turning cold in the middle of a shower - good thing I go for a cold plunge every day. Breakfast in the dining room was simple and nutritious.
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 28 nov. 2023
Hi Brian, thank you for your kind review. I'll have someone look into the shower going cold as that is abnormal. I hope you'll stay with us again soon. Have a terrific day.

10/10 Excellent

Pat

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hi Pat, thank you for your kind review. it's greatly appreciated. I'm very glad you enjoyed your stay, and hope you'll stop by again soon. Have a terrific day. -Manager

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renovated motel, lots of space in the room, neat and tidy and everything we needed. The outdoor hot tub is in a little gated area and didn't have a bathroom attached, so the ambience wasn't awesome, but the hot water still was! Good view of the land from up at the motel (we stayed on the backside) Evening front desk attendant was friendly and funny and helpful.
Séjour de 1 nuit en novembre 2023
Réponse de Michael Browell le 7 nov. 2023
Hi Rhonda, your review is appreciated. I'm very glad that you enjoyed your stay and our hot tub. We update things regularly so check back for more renovations. We look forward to seeing you again. Have a terrific day.

6/10 Satisfaisant

Megan

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
If you have mobility issues I highly discourage your stay here in the winter. They do not plow their parking lot of snow and allow it to get very unsafe. Their policy is to let the snow melt, which it did not while I was there. I did not feel like they were considering their customers safety and this is an ableist mind set. Hot tub was dirty and the room was only kind of clean, many areas not being wiped for a while.
Séjour de 3 nuits en octobre 2023
Réponse de Michael Browell le 7 nov. 2023
Hi Megan, your opinion is important to us, and we appreciate your feedback. Thank you for staying at our hotel. We would love to see you again so we can exceed your expectations. Have a wonderful day.

2/10 Horrible

Vance

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stairs to the upper level was out of service and the Continental breakfast didn't open until 7 so if you worked no breakfast should open at 6
Séjour de 1 nuit en octobre 2023
Réponse de Michael Browell le 28 oct. 2023
Hi Vance, thank you for your review. We appreciate your feedback. Have a fantastic day.

10/10 Excellent

Kerry-Ann

Séjour de 2 nuits en octobre 2023
Réponse de Manager le 11 nov. 2023
Hi Kerry-Ann, I'm happy your stay was enjoyable. Thank you for your excellent review. We look forward to hosting you again. Have a fantastic day.

8/10 Bien

Verm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Clean well kept rooms.
Séjour de 1 nuit en octobre 2023
Réponse de Michael Browell le 12 oct. 2023
Hi, Vern. Thanks for you review. I'm happy that you enjoyed your stay, and look forward to seeing you again soon. Have a fantastic day.

10/10 Excellent

Felicitas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to downtown
Séjour de 1 nuit en septembre 2023
Réponse de Michael Browell le 10 oct. 2023
Hi Felicitas, thank you for your kind review. I greatly appreciate you excellent score. I am very happy that you enjoyed your stay and look forward to seeing you again soon. Have a terrific day.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Standard and well kept property. Everything was clean and in its place. Note that check-in after a certain time (9pm?) will require a phone call and a bit of a wait. View around the property is nice. Overall, no complaints.
Séjour de 1 nuit en octobre 2023
Réponse de Michael Browell le 5 oct. 2023
Hi, David. Thank you for your kind review. I'm pleased that you enjoyed your stay, and I look forward to seeing you again soon. Have a terrific day.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff and very nice rooms.
Séjour de 1 nuit en septembre 2023
Réponse de Michael Browell le 29 sept. 2023
Hi, Paul. Thank you for your kind review for our staff. Your review is greatly appreciated. We look forward to seeing you again soon. I hope you have a fantastic day

8/10 Bien

Ernie

Séjour de 1 nuit en septembre 2023
Réponse de Michael Browell le 14 sept. 2023
Hi, Ernie. Thank you for your very kind review. I'm extremely happy you enjoyed your stay. I look forward to hosting you again. Have a wonderful day.

4/10 Médiocre

Nolan, Kelowna

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff is hit and miss here. The guy is much friendlier than the young gal! She cared zero on my golf story! What a waste of time just starting to talk to her on that it was! The hot tub has one of six jets that are powerful enough and NOT one plastic chair so you have to put your towel and shirt etc on the ground! I did not like this! Breakfast options are cereal and toast and muffin pretty much ONLY. Ran out of juice early into the 7 am to 9 am short time to even get breakfast. Can factor in say bananas and hard boiled eggs etc, yes? Was down to very last yogurt too! I can deal with very super limited breakfast options but cannot deal with the laziness of not keeping the outside clean and up to standards and up to PAR at least! Cig butts everywhere! There was an invention called the broom so long ago for use in such cases of other guest's utter ignorance! Cannot say to be rushing back! Internet was even super slow and lagging! That is the very least to offer guests these days I think.
Séjour de 2 nuits en septembre 2023
Réponse de Michael Browell le 14 sept. 2023
Hi, Nolan. Thank you for your review. We take all of our reviews very seriously. Especially critical ones as they help us to improve the guest experience. I hope you will choose to stay with us again so we can exceed your expectations. Have a fantastic day.

10/10 Excellent

stan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good clean with friendly and helpful staff.
Séjour de 1 nuit en août 2023
Réponse de Michael Browell le 31 août 2023
Hi, Stan. I really appreciate your review. Thank you for your kind words for our staff. We pride ourselves in providing clean accommodations at a reasonable rate. I look forward to seeing you again. Have a fantastic day.

8/10 Bien

Melissa

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: Nice hotel, was able to get an upgrade to a king bed, clean, small jacuzzi hot tub outdoors available, friendly staff, pet friendly. Couldn’t hear the road traffic either. Cons: Booking for 2 adults and one baby I was only given the option for a room with two double beds (we had a playpen for baby), to book the king it had to only be 1 person staying the night for it to show available to book, the bathroom was extremely small with the sink outside in the main room. Very shallow tub as well (although great for small kids).
Séjour de 1 nuit en août 2023
Réponse de Michael Browell le 23 août 2023
Hi, Melissa. Thank you for your review. We look forward to seeing you again. Have a fantastic day.

8/10 Bien

Harriet

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Comfortable bed, great smelling bathing products, small accommodations but kept in great shape.
Séjour de 1 nuit en août 2023
Réponse de Michael Browell le 18 août 2023
Hi, Harriet. Thank you for your kind review. I'm very happy you enjoyed your stay. We look forward to seeing you again. Have a wonderful day.

10/10 Excellent

Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and modern. Bed was very comfortable. I would definitely stay again.
Séjour de 1 nuit en août 2023
Réponse de Michael Browell le 16 août 2023
Hi, Troy. Thank you for your excellent review. We hope you'll stop by again soon. Have a fantastic day.

10/10 Excellent

Tami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
room was clean and well equipped for our needs.
Séjour de 1 nuit en juillet 2023
Réponse de Michael Browell le 5 août 2023
Hi, Tami. Your kind review is greatly appreciated. I'm very happy to hear that you enjoyed your stay with us. We pride ourselves with providing a clean comfortable stay for a reasonable price. We look forward to seeing you again soon. Have a wonderful day.

10/10 Excellent

sheree G

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This Property is an older style 2 story motel that has been renovated It is well looked after and the staff was pleasant .The room was small but clean and the Bed was comfortable .Complimentary brkfst.was adequate . The cost was reasonable for the one night and I would return again .
Séjour de 1 nuit en juillet 2023
Réponse de Michael Browell le 3 août 2023
Hi, Sheree. I'm very happy that you enjoyed your stay with us. I appreciate your excellent review. I hope you'll stay with us again. Have a terrific day.

6/10 Satisfaisant

Cathy-Ann

Voyage en famille
The property was close to my fathers. Enjoyed the continental breakfast. Rossland museum was right across the street. Gas station right next door, which was convenient. Room had an odor which smelt a little of wet dog.
Séjour de 1 nuit en juillet 2023
Réponse de Michael Browell le 3 août 2023
Hi, Cathy-Ann. Thank you for your review. We like feedback both good and bad as it helps us to improve the guest experience. We hope you'll stay with us again. Have a fantastic day.