Merci beaucoup !!!!!!! Et a bientot, Marco

Merci beacoup!!!!

Bonjour Valeriem Merci pour le commentaire, tu as étè gentile!! Je te remercie enconre et a la prochain, Marco

Muchisimas gracias por vuestro estupendo comentario Melissa !!!!!Esperamos que vuelvan pronto aquì cono nosotros, BBSUITES los espera !!!

Thank you so much for your lovely review Annie !!!We hope to see you again soon here at the Suites Trastevere !!!With love from Rome,Marco

Thank you so much for the time spent to make the review Jessica, really appreciated.Despite off the fact we have never received a review so poor, we thank you anyway and we take few minutes to report and underline little details, in order not to create any misunderstanding.Even if the room can easily welcome up to 3 pax (it's 21 square meters plus a large bathroom with Jacuzzi Tub), the reservation has been made for 2 person, not 3. We are always more than happy to meet the guest's desire and adjust the error, but a little difference (extremely little, honestly) for a person added it's more than reasonable (and it's pretty standard wherever in the world's hotellerie) :) Breakfast is not served in our Guesthouse, it's not available and the Guessts are not paying for it :)The little welcome basket you found is not a "breakfast", but just a little welcome gift for all our Guests (generally extremely appreciated, not in your case evidently).It's just to share that you paid what you have to, and didn't pay what you didn't, having something for free ;)It should be a plus, not a minusWe are here everyday, between 8am and 3pm: difficult to see our Guests if they leave ealier, but we are always at disposal by phone, 24 to 7, for suggestions, emergenzy or simple help.For all the rest, we apologize if your experience has not been excellent like the other thousands we have had (inclused the not being hospitable of our staff, first time in 16 years we hear something like that), and we invite you to give to us another chance: we will be more attentive and cuddling ;)Hugs from Rome,Marco

Grazie mille per la tua bella recensione Marisa, siamo così felici di sapere che hai trascorso un fantastico soggiorno con noi e speriamo di rivederti presto qui al B&B SUITES TRASTEVERE. Con affetto da Roma, Marco, Max, Elena e Giselle

Thank you so much for your lovely review Juli,We are so glad to hear that you you have had such a wonderful time with us and we hope to see you soon again here at the B&B Suites Trastevere

Dear,We.are.sorry we weren't able to satisfy your request and that your experience with us has not been excellent as the others.We wish you a great Christmas timeHugs from Rome

Thank you so much for your lovely review Mikhail, we are so glad to hear that you have had such a great stay with us and we hope to see you again soon here at the B&B SUITES TRASTEVERE.With love from Rome,Marco, Max, Helena & Giselle

Thank you so much for your lovely Review Adrian, we are so glad to read that you have had such a wonderful stay here at the B&B SUITES TRASTEVERE and we sincerely hope to have you here again soon!!!With Love from Rome and from all the Staff of BBSUITES

Dear Elaine,thank you so much for your review. These are the occasions in which we can, ultimately, tell something more about our structures and our way of providing hospitality.We are really happy that you would have given our B&B a 4/5: honestly, it's not a 5/5 like practically all the other reviews, but you can't really please everyone all the time, and that's a fact :)What we find funny, don't worry, are the two reasons that led you to transform full satisfaction into a poor opinion, the first we have received in 15 years of hospitality.The first, we cannot understand, but it is certainly our fault: the SUPERIOR room is equipped with 1 Queen bed and a regular single bed (according to European standards, width 90cm - ours is 94, and length 190cm), and when the booking requires 2 Single Beds, we are happy - both us and the guests - to be able to use both beds so that one of the guests sleeps in a Single bed, and the other - very comfortably - in a Double bed. It is usually considered a plus, not a minus. The forgetfulness of one of our cleaning girls, who did not immediately prepare the single bed, seemed to me to have been fully resolved when my brother Massimiliano - one of the owners - after receiving various phone calls and messages, personally rushed to prepare the single bed. missing. We also received written thanks from Gary, one of the guests, so it's quite impressive to read a comment like this after almost a month. Meanwhile I'm writing this full of passion reply, I'm reading his message in which, at 6:29 PM of the 14th of October, he sent me a message to thank us for "resolving the issue": I still remember that I personally said thanks to my brother, who was at home with her daughters, and ran away to the B&B. Loving him for his sense of responsability ;)The second reason, however, I believe is definitely a misunderstanding: it can happen that you make a reservation and forget what you have booked and what you are paying for, but we believe it would be advisable - before judging a service to be pathetic - to at least make sure that that service is be bought.Your booking did not include breakfast :) and what you found was - and is for all our guests who choose a reduced rate without breakfast - an elegant gesture, a pampering that we offer free of charge to ensure that your awakening is still pleasant and hot, together with the use - always free - of the espresso, tea and American coffee machines with which all BBSUITES rooms are equipped.You were right to cross the street and have breakfast at Giuffrè: they are our partners, and it is from them that we get all the fresh products to make up our breakfasts. If you had chosen to purchase the room rate with breakfast from us, you would have had the same quality, served in your room and at a lower price.Too bad, next time it will be a pleasure to remind you of all the services that you can purchase from us.Complaining is legitimate, but when we receive reviews of this type we pre

Grazie infinite per la splendida recensione Jessica, siamo davvero contenti che il Vs soggiorno sia stato così eccezionale e speriamo di riavervi presto con noi qui al B&B SUITES TRASTEVERE.Un abbraccio da Roma e da tutto lo staff di BBSUITES

Thank you so much for your lovely review !!!!!!!

Thank you so much for your lovely review Maria !!!!!!!!!!!!!!!

Thank you so much for your lovely review Nikita, we are so happy to see you have had such a wonderful time with us at the B&B SUITES TRASTEVERE, and we hope to see you again soon here !!!Much love,Marco, Max, Helena & Giselle

Thank you so much Wendy for your lovely review !!!!!!!!!!!!!!!!!!!!!!We really hope to see you again soon here at the B&B SUITES TRASTEVERE ;)Much love from all of us BBSUITES

Dear Christopher,thank you so for the time spent to leave a review!We are so glad you have enjoyed so much our services, the cleaness of Your room and and the loving and professional care of Giselle, a trait that distinguishes the management of guests for us at BBSUITES.However, we would like to specify some things, in order to make it clearer and not to have misunderstandings with you and future guests.Suites Trastevere is a B&B and not a Hotel: this, in addition to being clear from the name, is also very clearly specified on all the web pages from which you book. By definition, a B&B never has a 24-hour reception, and it is not written anywhere that the host is always present at the reception (by law, this is just not possible).When booking a B&B, it is in the guest's interest to let the host know the time of arrival at the structure, and this did not happen.We have tried many times to get in touch with you, in every possible way, and we have never received any response.We have an automated check-in system that has been working perfectly for 12 years: automatically, when you book, various emails arrive to the guest with all the useful information for your stay and with simple and clear instructions to enter by yourself after a certain time .All our guests receive the email, read it, and following the simple instructions, enter the room without problems.The email was sent to you too, we have proof of it, and it was also sent to the guests you met (with whom then, the next day, we laughed at the fact that they hadn't read anything).All this to say that it may be that a guest does not read emails while traveling, but that hearing about disorganization and abandonment seems really out of place.We are 4 to manage 2 reception facilities, we are present from 8 in the morning to 3 in the afternoon, every day, 365 days a year. We send emails, send instructions, call guests, contact them via whatsapp or via message, and if necessary, we return to the structure to physically welcome them at any time.However, allow us a little joke: how can you travel by booking a B&B thinking that it is a Hotel, that you never get in touch with the Host, that you don't answer phone calls, you don't read the messages and you don't read the mail, and that after all this you feel abandoned and disorganized?With love, and with the hope of seeing you again soon here with us.A hug from RomeMarco, Max, Helena & Giselle

Thank you so much for your lovely review Nena, we are so happy to read you have had such a great time here with us at the B&B Suites Trastevere and we all hope to see you again soon. Big hugs from Rome ;)

Thank you sooooo much Hezi !!! Hope to see you soon again, Hugs from Rome, Marco, Max & Helena

Thanks for your nice review .... We hope to see you soon ..

Thanks for your nice review Victor :) We hope to see you again .. Love from Rome

Thank you sooooo much Amanda for such a lovely review !!! We are so glad to read you have had a great time here at the B&B SUITES TRASTEVERE and we hope to see you again soon! Hugs from all of us, Marco, Max and Helena

THANK YOU SOOOO MUCH

Grazie mille per la bellissima recensione Davide. Ti aspettiamo presto a Roma .. Un caro saluto

Thank you so much Mr Kwang for such a lovely review!!! We are so glad you have had a wonderful stay here with us, in which you have enjoyed our rooms, location and warm welcome. WE wish you all the best and we hope to see you soon again here at B&B SUITES TRASTEVERE Love from Rome Marco

Thank you soooooo much Jun for your lovely review!!! We are so glad you have had such a wonderful time here with us and we sincerely hope to see you soon again, Love,

Thank you sooooooooooooo much for your lovely review!!!! We hope to see you soon again, Bests wishes from Rome Marco & Helena

Muchisimas gracias Ignacio !!!! Un abrazo grande desde Roma y hasta la proxima vez ;)

THANK YOU SO MUCH FOR YOUR LOVELY REVIEW AND FOR HAVING SHARED WITH US AND THE REST OF THE WORLD SUCH A BEAUTIFUL EXPERIENCE!!!! WE SINCERELY HOPE TO SEE YOU AGAIN SOON HERE WITH US ;) LOVE, Marco & Helena

THANK YOU SOOOOO MUCH !!!!

Super obrigado Tayse !!!!!!!!!!!! Thank you so much and, we hope, see you the next time in Rome. You now have a HOME in ROME!!!! Hugs

Ciao Stephen !!!!! Thank you so much for your amazing review, we are so glad you have had such a wonderful stay with us !!! Hope to see you soon again here at SUITES TRASTEVERE, Love from Rome Marco & Helena

Thank you so much!!!!

Dear Guests, thank you so much for having chose our B&B for your roman vacation and for your lovely review: we don't know, exactly, what you were expecting ;) as we cannot see any details of your reservation, but we think we don't say any lies telling we do offer a great quality of service for a B&B standard, in a caotic and competitive city like Rome. We hope to see you again soon here with us to make a nice walk to the Old Part of Trastevere district, which is about 10 minutes by walking from the modern part of Trastevere, where we are located ;) Thank you so much, big hugs from Rome and have a lovely day,

THANK YOU SOOOO MUCH TERJE, AN AMAZING REVIEW FOR AN AMAZING COUPLE OF GUESTS!!!!!!!!!!!!!! Hope to see you soon, and that you won't have too much snow there ;) Hugs from Rome, Marco & Helena

Thank you so much for having shared your experience, we are so glad you have had such a lovely time here with us!!Hope to see you soon again, hugs from Rome,

Thank you so much for your feedback!!

Thank you so much for your special and wonderful review!!! We are extremely glad you have had such a wonderful time here with us at the B&B SUITES TRASTEVERe and we hope to see you again soon!! Love from Rome,

Thank you so much for your lovely feedback!!! We all hope to see you again soon here with us!!! Love

Muchísimas gracias!!!! Hasta la próxima Marco

Thank you so much Lorraine, We are all so happy you have had a great time with us!! Hope to see you soon again here!! Love, Marco

우리에게 매우 어려운 단어이므로 Google과 함께 번역 한 멋진 단어를 보내 주셔서 감사합니다.) 다시 한번 진심으로 감사드립니다. SUITES TRASTEVERE에서 곧 다시 만나기를 바랍니다. 로마에서 온 큰 포옹, 마르코

Thank you sooooo much Anders!!! You have been so nice, polite, kind, interesting and friendly!! Hope to see you soon again, we all wish you the best Love from Rome, Marco

Grazie mille Silvano, ci vediamo presto ;) Marco & Helena

Thank you sooooo much Joseph!! Love from Rome and all the bests from all of us !!!

Thank you so much for your very positive review!!