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Avis sur Riverview Inn & Suites, Ascend Hotel Collection

3 out of 5
Riverview Inn & Suites, Ascend Hotel Collection
700 W Riverside Blvd, Rockford, IL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 343 avis sur 680." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 680." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 680." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 680." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 680." "

9,0/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bad experience!
Hôtel à rénover dans zone commerciale en déclin. Proche de la rivière mais aucun accès. Aucune terrasse. Impossible d'ouvrir les fenêtres dans les chambres pour aérer. Chambres humides. Piscine petite, trouble et peu accueillante. Petit déjeuner très mauvais. A éviter
Séjour de 1 nuit en juillet 2019

10/10 Excellent

louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon rapport qualité vs prix
Séjour de 1 nuit en juin 2019
Réponse de AB le 2 juil. 2019
Merci de rester avec nous et de partager votre expérience. Nous sommes heureux que vous ayez apprécié la qualité de l’hôtel et estimé que c’était un bon rapport qualité-prix. Nous espérons vous revoir bientôt

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de AB le 8 nov. 2018
Phillipe, thank you for staying with us and sharing your experience with other guests. We do hope to see you again soon.

2/10 Horrible

Antonya

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sydny Lopez le 1 mai 2024
Thank you Antonya for taking the time to leave us a review, we are sorry to hear that you didn't enjoy your stay. We hope you come again soon so we can make your stay better.

2/10 Horrible

andrea

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room smelled like dog pee and even the front desk worker agreed and apologized profusely. They didn't have any other rooms available so we had to stay and it was absolutely disgusting. In addition, the sinks wouldn't drain. You CANNOT have a pet friendly hotel with carpeting on the floors and you should have dedicated pet friendly hotel rooms.
Séjour de 1 nuit en avril 2024
Réponse de Sydny Lopez le 30 avr. 2024
Thank you Andrea for taking the time to leave us a review, We apologize for the room having a bad smell and not having a room to change you to. We will definitely take care of this problem. Again thank you for staying with us and we hope you give us a second chance to give you a great stay that you deserve.

8/10 Bien

SHAKTHIMOHAN

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was built in 90's and it has an antique look. Antiques was bought from Sultan of Morocco. You can see few antique furniture's in and around the property. Staff's were really nice and the hotel is pet friendly. The property has a well-lit parking lot. There are few family-owned restaurants at a walkable distance (Italian, Mexican). Loves Park is across the river if you want to take your pet for a walk or relax. It is very quiet and away from all the traffic. If you do not mind antique look then you will enjoy the stay. The rooms are update to latest specifications and good breakfast. We spend couple of days and we loved it.
Séjour de 2 nuits en avril 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Shakthimohan for taking the time to leave a review. We are glad to hear that you enjoyed your stay, and enjoyed the beautiful antiques we have in our building. We enjoyed having you here with us and hope to see you again soon!

10/10 Excellent

Alyssa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Alyssa for taking the time to leave us a review, we are glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Roni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were beyond friendly and a pleasure to interact with from the front desk to the dining room. Would definitely recommend!
Séjour de 1 nuit en avril 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Roni for taking the time to leave us a review. We are glad you enjoyed your stay with us, and that are staff was able to provide you with amazing hospitality. We enjoyed having you stay with us and hope to see you again!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice breakfast. Comfortable room
Séjour de 1 nuit en avril 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Kathleen for taking time to leave us a review. We are happy to hear that you enjoyed your stay with us and that breakfast was good. We are happy that you had a good experience with us, and we hope to see you again!

10/10 Excellent

sara

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a phenomenal stay here. The room was really cool with the loft and having 2 bathrooms with 4 of us was a lifesaver. It was very affordable. Staff were always there to help us with any concerns or questions. I really want to give a shoutout to the manager 3/28/24. Myself and my 2 children were checking out and starting our 5.5 hour journey home, and our car battery was dead. He went above and beyond trying to help us. I was in a panicked situation and he tried everything to make me feel better! I wish I caught his name. We made it home safely long after we planned on it. Also the ladies in the breakfast area were amazing and so nice. Complements to the chef on those biscuits and gravy! They were the best I’ve ever had.
Séjour de 3 nuits en mars 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Sara for taking the time to leave us a review. We are happy to hear that you got to your destination safely! We are also glad to hear that you enjoyed your stay, we enjoyed having you and you children and hope to see you guys again!

10/10 Excellent

MIRIAM GRACE, Cleveland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thoroughly enjoyed our stay…the lobby with the ornately carved mantels, the elaborate doors and stained glass ceiling medallion was beautiful heightening the experience as you “breakfasted” with views of the river, beaver and lively squirrels…highly recommended!
Séjour de 4 nuits en mars 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Miriam for taking the time to leave us a review. We are glad to hear you enjoyed the scenery of the breakfast area. We are also glad to hear you enjoyed your stay with us, and we hope to see you again!

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you like old charm with a beautiful view instead of contemorary that overlooks a parking lot, this is it. The rooms are nicely updated, but the rest of the inn includes fireplaces, mahogany panels, and stained glass. Upgrading to a room with a river view is worth it! I will be back! Just needed hangers in the closet.
Séjour de 3 nuits en mars 2024
Réponse de Sydny Lopez le 30 avr. 2024
Thank you susan for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us and enjoyed our structure of the hotel. We hope to see you again soon.

10/10 Excellent

Doug

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed here in the past and enjoyed our stay both times
Séjour de 2 nuits en mars 2024
Réponse de Sydny Lopez le 30 avr. 2024
Thank you Doug for taking the time to leave us a review, we are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

6/10 Satisfaisant

TRISHA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff was great! Surrounding area outdoor had old cans and garbage on ground. Anyone could get to train tracks which could be a bad situation. The pool was under maintenance which is the main reason i choose to stay there.
Séjour de 1 nuit en mars 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Trisha for taking the time to leave us a review. We are glad to hear you enjoyed your stay with us and the surroundings of the area. The area in the back of the hotel is kind of hard to get to, we make it that way, so it is safe for our guests and so that way our guests feel safe. We apologize for the pool being under maintenance at your time of your arrival. We hope to see you again so you can enjoy our renovated pool!

10/10 Excellent

Dennis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Usually a hotel with a beautiful river view is out of my price range, but this was comparable cost to many of the national chains I've used elsewhere. Lobby and breakfast areas were beautiful with carved or simulated woodwork and stained glass.
Séjour de 2 nuits en mars 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Dennis for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. We are glad you enjoyed the scenery in the lobby and the breakfast area. We hope to see you again!

10/10 Excellent

Ivan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good place to stay at!
Séjour de 2 nuits en mars 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Ivan for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

6/10 Satisfaisant

Aaron

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Aaron for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was nice, and treated me with respect
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Kenyahta

Séjour de 1 nuit en février 2024
Réponse de Sydny Lopez le 25 avr. 2024
Thank you Kenyahta for taking the time to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Marcus

Les points forts : Équipements et infrastructures et conditions de l’hébergement
I really like it
Séjour de 1 nuit en janvier 2024

10/10 Excellent

tasa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From start to finish, this was an amazing stay! I was greeted and checked in by Katrina who obviously loved her job and really cared about the facility. She seemed to "brag" about the hotel and was so extremely pleasant and welcoming. It didn't stop there, every staff member I interacted with was very nice and helpful and seemed to be very positive. Even the night desk man was helpful with some issues I had working the TV. We enjoyed the breakfast in the morning with fresh bacon, sausage, eggs, potatoes, B&G and an assortment of other items. The girls in the kitchen even brought out fresh cut fruit and offered it up table side. Now these ladies in the kitchen area scored big points too because my son left his invisalign retainers wrapped in a napkin when we went back to our room. He ran back downstairs and they had already cleared the table but they took the time to look for them in the trash!!! Saved a $200 replacement there! Don't let me forget to mention the facility in general. The parking lot was not as exciting as the inside but they had it well lit and lots of cameras so I had no concerns. The inside is just beautiful with old style woodwork. The rooms were very clean and spacious with lots of towels in the bathroom. Very clean bathroom and tub. Beds were firm but soft with plenty of pillows. The price was good and this was all around a great visit and experience and we will definitely be coming back often!!!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Likes the two story suite.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Bryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

M'Linda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was a little stiff, but everything else was great. Has a southern breakfast that is amazing.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great staff bed could of been softer
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
V
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

Jay

Séjour de 3 nuits en décembre 2023

10/10 Excellent

dennis

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

AMY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unique lobby. Lots of history to observe. Check-in was easy. Beds & pillows were comfortable. The soaps and shampoos were free of the bad chemicals. It was easy and convenient to get to. The breakfast was very nice as well, many options and very pleasant service. I would stay there again.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Sandra

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best thing about this hotel, other than the location on the Rock River, is the staff. So friendly and helpful. The full free breakfast was very good. Our room was spacious and very comfortable. I would stay there again on our next family visit.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Stephan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second time staying and noticed a few renovations to the property as well. Was a comfortable stay, friendly staff, the rooms are huge and comfortable, and pretty quiet overall. Will continue to stay here in the future!
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Todd

Excellent
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Amy

Séjour de 1 nuit en novembre 2023

10/10 Excellent

KENNETH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Marla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In a vacant shopping center parking lot. All else was very good, especially the staff.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

christina, East Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful
Séjour de 1 nuit en novembre 2023

8/10 Bien

Bridget

Séjour de 1 nuit en novembre 2023

8/10 Bien

Dina

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Ann

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Elizabeth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omg! I LOVED this hotel! I stayed there for business but so wanted to stay another night to just enjoy the property but they were fully booked. In my downtime I just wandered the building admiring the architecture. I would love to stay here again!
Réponse de Jennifer P. le 1 nov. 2023
Thank you Elizabeth!We appreciate your feedback so very much! Thank you for the kind words! I cannot wait to share this with the team! We are so happy you enjoyed your stay and we look forward to your next visit with us!

8/10 Bien

David

Voyage d’affaires
Les points forts : Équipements
Nice rooms and quiet at night
Séjour de 2 nuits en octobre 2023
Réponse de Jennifer P. le 1 nov. 2023
Hello David, looks like we just missed the mark on your recent stay with us. We appreciate your feedback as it allows us to continue to improve the guests experience.We hope you will stay with us again soon!

8/10 Bien

Judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Jennifer P. le 1 nov. 2023
Hello Judith, looks like we just missed the mark on your recent stay with us. We appreciate your feedback as it allows us to continue to improve the guests experience.We hope you will stay with us again soon!

10/10 Excellent

Tommy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tom
Great experience. Clean, good service and a very good breakfast included! Very good value for the money!
Séjour de 1 nuit en octobre 2023
Réponse de Jennifer P. le 1 nov. 2023
Thank you Tommy!10 out of 10!We appreciate your feedback so very much! I cannot wait to share this with the team! Thank you for your kind words! We look forward to your next stay with us!

8/10 Bien

Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good experience.
Séjour de 1 nuit en octobre 2023
Réponse de Jennifer P. le 1 nov. 2023
Hello Christine, looks like we just missed the mark on your recent stay with us. We appreciate your feedback as it allows us to continue to improve the guests experience.We hope you will stay with us again soon!

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jennifer P. le 1 nov. 2023
You rock Donald! 10 out of 10!Thank you for your feedback!We look forward to your next stay with us!

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was good at the property. Breakfast was great. Area around the property is not doing well. Closed stores in the area. This property is being remodeled. The room was freshly painted and the bathroom completely remodeled.
Séjour de 2 nuits en octobre 2023
Réponse de Jennifer P. le 1 nov. 2023
Hello David, looks like we just missed the mark on your recent stay with us. We appreciate your feedback as it allows us to continue to improve the guests experience.I will make sure to share this feedback with the team!We hope you will stay with us again soon!

10/10 Excellent

Marcus

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a wonderful stay
Séjour de 2 nuits en août 2023
Réponse de Jennifer P. le 1 nov. 2023
Thank you Marcus! 5 out of 5!We appreciate your feedback so much!I can't wait to share with the team!We are looking forward to your next visit with us!