Avis sur Super 8 by Wyndham Henrietta/Rochester Area
Super 8 by Wyndham Henrietta/Rochester Area
1000 Lehigh Station Rd, Henrietta, NY
Avis
6,4
6,2/10
Propreté
7,2/10
Personnel et service
6,0/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Robin le 2 mai 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.I
4/10 Médiocre
Jean-Marc
Voyage d’affaires, Voyage en couple
7 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jean-Marc
10/10 Excellent
Jean Guy
14 mai 2022
Jean Guy
Séjour de 1 nuit en mai 2022
Réponse de Robin DePoty le 19 mai 2022
Thanks for staying with us. We appreciate your feedback!
2/10 Horrible
Dianna
Voyage en famille
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dianna
Séjour de 4 nuits en mai 2024
10/10 Excellent
John
12 mai 2024
John
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kaela
Voyage en famille avec de jeunes enfants
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaela
Séjour de 3 nuits en mai 2024
10/10 Excellent
Nika
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nika
Séjour de 1 nuit en mai 2024
10/10 Excellent
Heather
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Rosa
Voyage d’affaires, Voyage en couple
4 mai 2024
Les points faibles : Équipements
Rosa
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Kelly
Voyage en famille
28 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kelly
Séjour de 2 nuits en avril 2024
8/10 Bien
frank
19 avr. 2024
frank
Séjour de 1 nuit en avril 2024
10/10 Excellent
martha, randolph
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
martha
Séjour de 1 nuit en avril 2024
Réponse de Robin le 19 avr. 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.
6/10 Satisfaisant
Yogesh
Voyage en famille, Voyage d’affaires
16 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Yogesh
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Joseph
15 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Robin le 19 avr. 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.
10/10 Excellent
Paulina
Voyage en famille, Voyage d’affaires
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paulina
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jeffrey
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en avril 2024
8/10 Bien
Andre St
Voyage en couple
10 avr. 2024
Andre St
Séjour de 1 nuit en avril 2024
Réponse de Robin le 10 avr. 2024
Thank you for taking the time to share your feedback
8/10 Bien
Kelle
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Kelle
Séjour de 2 nuits en avril 2024
Réponse de Robin le 9 avr. 2024
Thank you for taking the time to share your feedback
4/10 Médiocre
Marielis
6 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marielis
Séjour de 3 nuits en avril 2024
Réponse de Robin le 9 avr. 2024
Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the fire alarm going off every night. Your comfort and safety are our top priorities, and it's disheartening to hear that this issue affected your experience.I assure you that we take matters of safety seriously, and I have immediately alerted our maintenance team to investigate and address the recurring fire alarm incidents. Your feedback is crucial in helping us identify and resolve issues promptly, and I appreciate you bringing this to our attention.We value your input, and we are committed to ensuring a more comfortable experience for our guests.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to address this matte
10/10 Excellent
Julio
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio
Séjour de 3 nuits en mars 2024
Réponse de Fatima le 4 avr. 2024
We thank you so much for choosing Super 8 by Wyndham.
6/10 Satisfaisant
David
Voyage en famille
1 avr. 2024
Les points forts : Propreté et personnel et service
David
Séjour de 2 nuits en mars 2024
Réponse de Robin le 5 avr. 2024
Thank you for taking the time to share your feedback
4/10 Médiocre
Lonnie
Voyage en couple
31 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lonnie
Séjour de 3 nuits en mars 2024
10/10 Excellent
Jim
Voyage d’affaires
29 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jim
Séjour de 1 nuit en mars 2024
10/10 Excellent
Aamir, Mississauga
25 mars 2024
Aamir
Séjour de 1 nuit en mars 2024
Réponse de Robin le 19 avr. 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.
2/10 Horrible
Duane
Voyage en couple
21 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Duane
Séjour de 3 nuits en mars 2024
Réponse de Robin DePoty le 22 mars 2024
I'm sorry to here that but I don't recall this incident I think you may be reveiwing the wrong property
10/10 Excellent
Dipika
15 mars 2024
Dipika
Séjour de 1 nuit en mars 2024
Réponse de Fatima le 4 avr. 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.
10/10 Excellent
DEZIREE
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DEZIREE
Séjour de 1 nuit en mars 2024
Réponse de Robin le 10 mars 2024
Thank you for taking the time to share your feedback
10/10 Excellent
Amarilis
Voyage d’affaires, Voyage en couple
7 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amarilis
Réponse de Robin le 10 mars 2024
Thank you for taking the time to share your feedback
4/10 Médiocre
Thomas
2 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 10 nuits en février 2024
8/10 Bien
Belinda
23 févr. 2024
Belinda
Séjour de 3 nuits en février 2024
8/10 Bien
sherry
Voyage en famille
22 févr. 2024
Les points forts : Propreté et personnel et service
sherry
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Naomi
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Naomi
Séjour de 1 nuit en février 2024
4/10 Médiocre
Carol Ann
19 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Carol Ann
Séjour de 2 nuits en février 2024
2/10 Horrible
Labria
Voyage d’affaires, Voyage en couple
15 févr. 2024
Les points faibles : Propreté, personnel et service, équipements
Labria
Séjour de 1 nuit en février 2024
10/10 Excellent
Elizabeth
Voyage en famille avec de jeunes enfants
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en février 2024
Réponse de r le 2 mars 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.
10/10 Excellent
Belinda
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Belinda
Séjour de 8 nuits en janvier 2024
6/10 Satisfaisant
Jeffery
6 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Time for bathroom rennovations to happen
Jeffery
Séjour de 1 nuit en février 2024
10/10 Excellent
JOSE R
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSE R
Séjour de 1 nuit en février 2024
10/10 Excellent
Jessica
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 1 nuit en février 2024
Réponse de Robin DePoty le 5 févr. 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.If there are any specific aspects of your experience that stood out to you, or if there's anything we can do to further enhance your future stays, please feel free to share your thoughts. We value your feedback and are committed to continuously improving our services.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future.Thank you once again for your positive feedback.
4/10 Médiocre
Donald
31 janv. 2024
Les points forts : Personnel et service
Donald
Séjour de 7 nuits en janvier 2024
Réponse de Guest Relations Manager le 1 févr. 2024
Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the fire alarm going off every night. Your comfort and safety are our top priorities, and it's disheartening to hear that this issue affected your experience.I assure you that we take matters of safety seriously, and I have immediately alerted our maintenance team to investigate and address the recurring fire alarm incidents. Your feedback is crucial in helping us identify and resolve issues promptly, and I appreciate you bringing this to our attention.We value your input, and we are committed to ensuring a more comfortable experience for our guests.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to address this matter.
10/10 Excellent
JOSE R
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSE R
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Manager le 1 févr. 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.If there are any specific aspects of your experience that stood out to you, or if there's anything we can do to further enhance your future stays, please feel free to share your thoughts. We value your feedback and are committed to continuously improving our services.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future.Thank you once again for your positive feedback.
10/10 Excellent
Rachel
27 janv. 2024
Rachel
Séjour de 1 nuit en janvier 2024
8/10 Bien
Jamkarlie negron agosto
25 janv. 2024
Les points forts : Propreté et personnel et service
Jamkarlie negron agosto
Séjour de 5 nuits en janvier 2024
Réponse de Guest Relations Manager le 26 janv. 2024
Thank you for taking the time to share your feedback, and I appreciate your overall positive rating of 4 out of 5. Your satisfaction is important to us, and we value your input.To further enhance our services, could you please provide additional details or insights into areas where we can improve and potentially earn a perfect rating during your next stay? Your feedback is invaluable, and we are committed to delivering an even better experience for our guests.If you have any specific comments or suggestions, please feel free to share them with us. We are here to ensure your future stays are exceptional, and your input helps us achieve that goal.Thank you for choosing our hotel, and we look forward to welcoming you back for an even more enjoyable experience.
2/10 Horrible
Lakisha
23 janv. 2024
Les points faibles : Personnel et service
Lakisha
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Manager le 25 janv. 2024
Thank you for sharing your feedback, and I want to express my sincere apologies for the dissatisfaction you experienced during your recent stay. Your comfort and satisfaction are our top priorities, and I regret that we did not meet your expectations.To better understand your concerns and address any specific issues you encountered, could you please provide additional details or share specific aspects of your stay that led to the 1 out of 5 rating? Your input is crucial in helping us identify areas for improvement, and we are committed to taking corrective measures. Your feedback is invaluable, and we hope to have the opportunity to make amends during a future stay.Once again, I apologize for any inconvenience, and we appreciate your understanding as we work to enhance our services.
4/10 Médiocre
rodney
Voyage en couple
20 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
rodney
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Manager le 22 janv. 2024
I want to express my sincere apologies for the discomfort and inconvenience you experienced during your recent stay at our hotel. It's disheartening to hear about the issues you encountered, and I want to assure you that we take your feedback seriously.I apologize for the temperature control issues in your room and the discomfort caused by the cold floors. Additionally, the lack of a TV remote, the chirping smoke detector, and the disturbances from neighboring rooms are not reflective of our usual standards, and I am truly sorry for the negative impact on your stay.To address these issues, I have personally shared your feedback with our maintenance team to ensure that temperature controls are functioning correctly and that any maintenance or battery replacement needs are promptly addressed.Your feedback is invaluable, and we are committed to making the necessary improvements to prevent similar occurrences in the future.Once again, I apologize for the inconveniences you faced, and we appreciate your understanding as we work diligently to address these concerns.
6/10 Satisfaisant
Carissa
Voyage en famille
19 janv. 2024
Les points forts : Personnel et service
Carissa
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Manager le 22 janv. 2024
Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your honesty and the overall rating of 6 out of 10.Your satisfaction is our priority, and we are keen on improving our services based on your input. If there are specific details or concerns you'd like to share regarding your stay, please feel free to provide additional information. We value your feedback and use it to make necessary improvements.Thank you for choosing our hotel, and we hope to have the opportunity to better meet your expectations during a future stay.
8/10 Bien
Jackie
16 janv. 2024
Jackie
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Manager le 18 janv. 2024
Thank you for sharing your feedback, and we appreciate your overall rating of 8 out of 10 for your recent stay with us.Your satisfaction is important to us, and we would like to better understand your experience. If there are specific details or concerns you'd like to share regarding your stay, please feel free to provide additional information. Your input is valuable as we continually strive to enhance our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another stay.
2/10 Horrible
Sharron
Voyage en famille
13 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Freezing cold rooms, bathrooms not maintained.
Sharron
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Manager le 15 janv. 2024
Thank you for sharing your feedback about your recent stay with us. I want to express my sincere apologies for the challenges you encountered, particularly the issues with the freezing cold rooms and the maintenance concerns in the bathrooms.Your comfort is our top priority, and it's disheartening to learn that your room did not meet the expected temperature standards. We will investigate the heating system in the rooms to ensure they are functioning properly, and we will take immediate steps to address any issues with temperature control.I also apologize for any inconvenience caused by the maintenance concerns in the bathrooms. Ensuring the proper maintenance and cleanliness of our facilities is crucial, and we will promptly address these matters to enhance the overall guest experience.Once again, I apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work diligently to address these concerns.
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
11 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Robin DePoty le 11 janv. 2024
I appreciate your feedback and want to extend my sincere apologies for the challenges you experienced during your recent stay with us. Your overall score of 2 indicates that we fell significantly short of meeting your expectations, and for that, I am truly sorry.To better understand your specific concerns and to address them comprehensively, I would greatly appreciate it if you could provide more details or specific feedback about your stay. This information will be invaluable in helping us identify areas for improvement.We are committed to enhancing our services and ensuring that future guests have a much-improved experience.Once again, I apologize for any inconvenience or dissatisfaction you experienced during your stay. We value your feedback and are dedicated to taking the necessary steps to improve.Warm regards
6/10 Satisfaisant
Sarahbeth
Voyage en couple
1 janv. 2024
Les points forts : Propreté et personnel et service
Sarahbeth
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Manager le 6 janv. 2024
Thank you for providing feedback on your recent stay with us. We appreciate your positive remarks about the nice, quiet, and safe surroundings of our property.However, I want to extend my sincere apologies for the inconveniences you experienced during your stay. I am sorry to hear that we ran out of juice and caffeinated coffee during breakfast. This is not reflective of the service we aim to provide, and we will review our inventory procedures to ensure a more consistent supply for our guests.I also apologize for the issue with the broken metal frame on the king-size bed. It's disheartening to learn that this impacted your sleep quality, and we will address this promptly to ensure a more comfortable stay for our guests.Regarding the lack of hot water in the shower, I apologize for any discomfort you experienced. We will investigate and rectify this issue promptly to ensure our guests have access to consistent hot water.Your feedback is crucial in helping us identify areas for improvement, and we are committed to making the necessary changes to provide a more enjoyable experience for our guests.Once again, I apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work diligently to address these concerns.