Avis sur Red Roof Inn Rochester - Henrietta
Red Roof Inn Rochester - Henrietta
4820 W Henrietta Road, Henrietta, NY
Avis
5,6
5,4/10
Propreté
6,8/10
Personnel et service
5,2/10
Équipements
5,2/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de OnielRediresponse Specialist le 14 janv. 2024
Hi Noemy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Rochester - Henrietta. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that our rates and convenience were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
4/10 Médiocre
Marie-christine
Voyage en famille
21 août 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Marie-christine
Réponse de Chirell Rediresponse Specialist le 9 sept. 2023
Chère Marie-christine,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au Red Roof Inn Rochester - Henrietta. Nous sommes désolés que vous ayez eu une expérience moins que satisfaisante, ce qui vous a valu une note de 2/5. Nous nous efforçons de fournir aux clients le meilleur service client et tout le confort de la maison. Je suis donc déçu de lire la rencontre que vous avez décrite concernant une serviette tachée, des draps sales, un abat-jour cassé et les autres problèmes que vous avez décrits. Pour respecter les normes élevées de notre entreprise, votre rencontre sera partagée avec la direction pour garantir votre satisfaction. Grâce à vos commentaires, nous pouvons continuer à travailler pour offrir un séjour exceptionnel à tous nos clients.Ce serait notre plaisir de vous accueillir à nouveau parmi nous à l'avenir pour vous montrer nos progrès positifs réalisés pour améliorer votre expérience avec nous.Sincerely,ChirellRediresponse Specialist
4/10 Médiocre
Veronique
11 août 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Veronique
Séjour de 3 nuits en août 2022
4/10 Médiocre
Stephane
Voyage d’affaires
23 nov. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Stephane
Séjour de 1 nuit en novembre 2019
8/10 Bien
Harry
Voyage en couple
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Harry
Séjour de 1 nuit en avril 2024
Réponse de nick le 29 avr. 2024
good morning Harry we appreciate your feedback, glad to know that you enjoyed the stay with us yes we will for sure work on the maintenance part as you mentioned and make sure the issue is fixed. thank you for being our esteemed guest
4/10 Médiocre
Yvette
23 avr. 2024
Les points faibles : Propreté
Yvette
Séjour de 1 nuit en avril 2024
Réponse de nick le 24 avr. 2024
good morning Yvette We sincerely apologies for the inconvenience caused during the stay, for sure we will work on the feedback and make sure that your future stay with us is perfect.
4/10 Médiocre
Tracy
23 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en avril 2024
Réponse de Carla RediResponse Specialist le 24 avr. 2024
Dear Tracy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the rooms as they were not well maintained and the odor of the rooms as they smelled of cigarettes. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Ricky
Voyage en famille, Voyage avec des animaux de compagnie
22 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ricky
Séjour de 1 nuit en avril 2024
Réponse de Linton Rediresponse Specialist le 23 avr. 2024
Dear Ricky,Thank you for telling us about your recent visit at RED ROOF INN ROCHESTER - HENRIETTA. I was disappointed to read that the lack of cleanliness hindered your experience. Please be advised that we make an effort to thoroughly clean and inspect our rooms, so I was grateful for the insight provided as it will aid in the betterment of our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to improve your experience with us.Sincerely,LintonRed Roof ManagementRediresponse Specialist
4/10 Médiocre
Susan, SO HEMPSTEAD
15 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de Xao RediResponse Specialist le 17 avr. 2024
Hello Susan,Your review of the Red Roof Inn Rochester - Henrietta was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Brendan
15 avr. 2024
Les points forts : Personnel et service
Brendan
Séjour de 1 nuit en avril 2024
Réponse de Xao RediResponse Specialist le 16 avr. 2024
Thank you for sharing your perfect rating with us, Brendan. Our staff at the Red Roof Inn Rochester - Henrietta was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Sâmia
Voyage en famille avec de jeunes enfants
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sâmia
Séjour de 1 nuit en avril 2024
Réponse de Chirell RediResponse Specialist le 14 avr. 2024
Dear Samia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our warm indoor pool, nice gym, helpful staff and comfortable location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Kimberly
13 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de Chirell RediResponse Specialist le 14 avr. 2024
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with broken lamp shade, streaks on mirror and the other concern you highlighted. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Edward
Voyage en famille, Voyage en groupe
10 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Edward
Séjour de 2 nuits en avril 2024
Réponse de Dannielle Rediresponse Specialist le 13 avr. 2024
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lingering foul odor, issue with the toilet, loud noise and the other issues mentioned. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 Horrible
Heidi
31 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heidi
Séjour de 1 nuit en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 1 avr. 2024
Helo Heidi,Your review of our RED ROOF INN ROCHESTER - HENRIETTA is disappointing to see. We are saddend to know that we let you down, as you indicated that the room was unclean, the office was closed when you arrived, and stained comforters. This is not an experience our guests usually have with us, thank you for making us aware of this.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Malysia
29 mars 2024
Malysia
Séjour de 3 nuits en mars 2024
Réponse de Xao RediResponse Specialist le 22 avr. 2024
Hello Malysia,Your review of the Red Roof Inn Rochester - Henrietta was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Iasia
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iasia
Séjour de 4 nuits en mars 2024
Réponse de Dannielle Rediresponse Specialist le 13 avr. 2024
Dear Lasia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excellent
Maria
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 15 nuits en mars 2024
Réponse de Samantha RediResponse Specialist le 24 mars 2024
Dear Maria,Thank you for taking the time to write a review of your stay at the RED ROOF INN ROCHESTER - HENRIETTA. I am happy you had a good experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Luis
23 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en mars 2024
Réponse de Samantha RediResponse Specialist le 25 mars 2024
Dear Luis,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. You indicated that the lack of cleanliness and the unpleasant odor you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist
6/10 Satisfaisant
MArlene
23 mars 2024
MArlene
Séjour de 1 nuit en mars 2024
Réponse de Xao RediResponse Specialist le 16 avr. 2024
I appreciate the time that you took to share your sentiments with us, Marlene. Our team at the Red Roof Inn Rochester - Henrietta appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Deo
20 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Deo
Séjour de 1 nuit en mars 2024
Réponse de Dannielle Rediresponse Specialist le 13 avr. 2024
Dear Deo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 Horrible
Hafizullah
Voyage en groupe
20 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hafizullah
Séjour de 2 nuits en mars 2024
Réponse de Carla RediResponse Specialist le 21 mars 2024
Dear Hafizullah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the uncleanliness of the hotel, the toilet was not working and the other concerns you listed. In regards to being charged more than when you booked on Expedia, the 30 charge was for an early check-in fee. Based on my investigation I saw where your deposit was refunded on 03-18-2024. If you have further queries, you can reach out to our property directly or contact our guest relations department. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Ana
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana
Séjour de 1 nuit en mars 2024
Réponse de Carla RediResponse Specialist le 19 mars 2024
Dear Ana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Jen
1 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jen
Séjour de 1 nuit en février 2024
Réponse de Recordo Rediresponse Specialist le 2 mars 2024
Dear Jen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. It's disheartening to hear that your stay fell short due to indicated unclean conditions, and persons playing loud music which made you feel uncomfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
2/10 Horrible
Denise
Voyage d’affaires, Voyage en couple
28 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en février 2024
Réponse de LaTunde RediResponse Specialist le 29 févr. 2024
Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the first room, the odor you encountered and all other concerns that you. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Thomas
25 févr. 2024
Thomas
Séjour de 1 nuit en février 2024
Réponse de LaTunde RediResponse Specialist le 27 févr. 2024
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Mark
8 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en février 2024
Réponse de Adraine Rediresponse Specialist le 9 févr. 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 Horrible
Eduardo
Voyage en couple
3 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eduardo
Séjour de 1 nuit en février 2024
Réponse de Toni-Ann RediResponse Specialist le 4 févr. 2024
Hello Eduardo,Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn Rochester - Henrietta are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We wish you the best in your future travels.Sincerely,Red Roof Management
8/10 Bien
Ian
Voyage en groupe
28 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Ian
Séjour de 1 nuit en janvier 2024
Réponse de Kamaria RediResponse Specialist le 29 janv. 2024
Hello Ian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 Médiocre
Russell
28 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Russell
Séjour de 2 nuits en janvier 2024
Réponse de Kamaria RediResponse Specialist le 30 janv. 2024
Hello Russell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
6/10 Satisfaisant
Kathleen
28 janv. 2024
Kathleen
Séjour de 1 nuit en janvier 2024
Réponse de Kamaria RediResponse Specialist le 28 janv. 2024
Dear Kathleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - HENRIETTA. It's great to hear that you were pleased with our staff prompting your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the towel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
2/10 Horrible
Jeannette
Voyage en famille avec de jeunes enfants, Voyage en famille
22 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jeannette
Séjour de 3 nuits en janvier 2024
Réponse de Oshane RediResponse Specialist le 22 janv. 2024
Dear Jeannette, Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
14 janv. 2024
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de OnielRediresponse Specialist le 15 janv. 2024
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Rochester - Henrietta. Please accept our most sincere apologies for any inconvenience caused by the first room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management
6/10 Satisfaisant
LYNN, Dryden
Voyage en famille
2 janv. 2024
Les points forts : Propreté
LYNN
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 4 janv. 2024
Thank you for sharing your feedback with us, Lynn. The team at the Red Roof Inn Rochester - Henrietta was pleased to know that you were fond of our close proximity to areas of interest and our clean rooms. However, you made mention of the noise from the fridge hindering your sleep. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management
10/10 Excellent
Rose-mary
1 janv. 2024
Rose-mary
Séjour de 1 nuit en décembre 2023
Réponse de Xao RediResponse Specialist le 4 janv. 2024
Thank you for sharing your 5/5 rating with us, Rose-mary. Our staff at the Red Roof Inn Rochester - Henrietta was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
6/10 Satisfaisant
Lem Heidi
27 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Lem Heidi
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 28 déc. 2023
Thank you for taking a moment to leave a review, Lem. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA appreciate your 3/5 score following your stay. However, you indicated that the upkeep of the accessories and space between the door frame highlighted hindered your experience. We strive to provide guests with all the comforts of home, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,Red Roof Management
10/10 Excellent
Delores
Voyage en couple
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delores
Séjour de 3 nuits en décembre 2023
Réponse de Sharma RediResponse Specialist le 27 déc. 2023
Hello Delores, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
2/10 Horrible
Jonathan
Voyage en famille
24 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 24 déc. 2023
Thank you for taking a moment to leave a review, Sylvia. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA were disappointed to see your 1/5 score following your stay. You indicated that the foul odor, the cleanliness of the sheets, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management
2/10 Horrible
Ayesha
Voyage en famille
24 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mild spores…beware!
Ayesha
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 24 déc. 2023
Thank you for taking a moment to leave a review, Ayesha. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA were disappointed to see your 1/5 score following your stay. You indicated that the stained bed linens, broken door lock, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management
2/10 Horrible
Jay
21 déc. 2023
Jay
Séjour de 1 nuit en décembre 2023
Réponse de Sharma RediResponse Specialist le 31 janv. 2024
Hello Jay, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Ghislaine
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ghislaine
Séjour de 1 nuit en décembre 2023
Réponse de Tianna RediResponse Specialist le 18 déc. 2023
Hello Ghislaine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 Horrible
Brian
11 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Awful stay
Brian
Séjour de 4 nuits en décembre 2023
Réponse de Tianna RediResponse Specialist le 11 déc. 2023
Dear Brian,Thank you for sharing your experience at the Red Roof Inn Rochester - Henrietta. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the holes in the room, the uncleanliness of the towels and the noise disturbances you described. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management
10/10 Excellent
janiqua
9 déc. 2023
janiqua
Séjour de 1 nuit en décembre 2023
2/10 Horrible
April
Voyage en famille, Voyage avec des animaux de compagnie
6 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
April
Séjour de 14 nuits en novembre 2023
Réponse de Tianna RediResponse Specialist le 9 déc. 2023
Dear April, I appreciate you sharing your feedback following your stay at the Red Roof Inn Rochester - Henrietta. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
10/10 Excellent
Bonnie
30 nov. 2023
Les points forts : Propreté et personnel et service
Bonnie
Séjour de 1 nuit en novembre 2023
Réponse de Dannielle Rediresponse Specialist le 5 déc. 2023
Hello Bonnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excellent
Alice
30 nov. 2023
Alice
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 23 déc. 2023
Hello Alice,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 Horrible
Dmytro
26 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dmytro
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 17 déc. 2023
Hello Dmytro,Thank you for taking a moment to complete our survey at the Red Roof Inn Rochester - Henrietta. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 Médiocre
Paul
Voyage en famille
25 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management Rediresponse Specialist le 28 nov. 2023
Dear Paul,Thank you for sharing your thoughts on your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. I was saddened to read you had a less than desirable experience due to the uncleanliness concerns mentioned, the lack of towels and the issues you brought to our attention. Your feedback is very important to us, so thank you for sharing.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
2/10 Horrible
Tamara
Voyage en couple
25 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tamara
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management RediResponse Specialist le 28 nov. 2023
Dear Tamara,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's truly disheartening to read that the uncleanliness of your floors, the condition of the towels and the other issues hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
2/10 Horrible
Angel
Voyage en couple
24 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Angel
Séjour de 1 nuit en novembre 2023
Réponse de Linton Red Roof Management Rediresponse Specialist le 25 nov. 2023
Dear Angel,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. We are sorry you had a less than satisfactory experience due to the possible stained linens. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
4/10 Médiocre
Onitt
Voyage en couple
20 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Onitt
Séjour de 2 nuits en novembre 2023
Réponse de Linton Red Roof Management Rediresponse Specialist le 21 nov. 2023
Dear Onitt,We are sorry to hear your recent experience at the RED ROOF INN ROCHESTER - HENRIETTA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist