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Avis sur Hotel Roanoke & Conference Ctr, Curio Collection by Hilton 

4 out of 5
Hotel Roanoke & Conference Ctr, Curio Collection by Hilton 
110 Shenandoah Ave Ne, Roanoke, VA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 750 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 160 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

serge

Séjour de 1 nuit en octobre 2023
Réponse de Brian Wells, General Manager le 30 oct. 2023
Dear Serge, thank you for your rating! We hope to serve you again soon!

10/10 Excellent

Robin

Voyage en famille
Les points forts : Équipements
Nestled in the heart of downtown Roanoke. Lovely grounds. Tudor style architecture makes it stand out.
Séjour de 1 nuit en mai 2024
Réponse de Brian Wells, General Manager le 13 mai 2024
Dear Robin, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience. I will share your review with the team and we hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Pranav, Roanokev

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and experience! Definitely worth it.
Séjour de 2 nuits en février 2024
Réponse de Brian Wells, General Manager le 6 mai 2024
Dear Pranav, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Best place in Roanoke VA
Séjour de 1 nuit en avril 2024
Réponse de Brian Wells, General Manager le 16 avr. 2024
Dear Patrick, thank you for your review and rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Kenny Russell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en avril 2024
Réponse de Brian Wells, General Manager le 8 avr. 2024
Dear Kenny, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel, location and staff!
Séjour de 2 nuits en mars 2024
Réponse de Brian Wells, General Manager le 1 avr. 2024
Dear Linda, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Raymond

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was only here for less than 12 hours, but the property was really unique and really nice for the area. I don't know this for certain, but it was a very nice comfortable option for the Roanoke market. I enjoyed my stay and would stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Brian Wells, General Manager le 26 mars 2024
Dear Raymond, thank you for your review and rating. We are honored to have you as a guest and hope you can stay longer if we have the privilege to serve you again. Sincerely, Brian WellsGeneral Manager

2/10 Horrible

Allen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Brian Wells, General Manager le 26 mars 2024
Dear Allen, we apologize for the experience and would like to learn more about your visit and how we can improve our operations. Sincerely, Brian WellsGeneral Manager

8/10 Bien

Dabney

Séjour de 1 nuit en mars 2024
Réponse de Brian Wells, General Manager le 16 avr. 2024
Dear Dabney, thank you for your review and rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Olga

Séjour de 1 nuit en mars 2024
Réponse de Brian Wells, General Manager le 1 avr. 2024
Dear Olga, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Asher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such great staff! Spent our honeymoon here ❤️
Séjour de 2 nuits en février 2024
Réponse de Brian Wells, General Manager le 4 mars 2024
Dear Asher, thank you for your review and for choosing the hotel for your honeymoon! We are honored to be a part of such a wonderful celebration and hope to serve you again many more times celebrating anniversaries! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Arlan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxury at an old historic hotel. Very pricey. Good for special occasions.
Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 26 févr. 2024
Dare Arlan, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

6/10 Satisfaisant

Eric

Voyage en famille
Les points forts : Propreté et personnel et service
Bed was not awesome and door to room was so poorly sealed when shut that we could hear people in the hall very loudly late in the night and they were not being particularly loud. Also, don’t like when essentially mandatory parking is not included in room rate.
Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 20 févr. 2024
Dear Eric, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconveniences experienced, but am excited to say upon completion of our rooms renovation at the end of 2024, we have addressed these issues to be corrected. We hope to serve you again in the future and deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Kenneth D

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 20 févr. 2024
Dear Kenneth D, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Caroline

Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 26 mars 2024
Dear Caroline, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

6/10 Satisfaisant

Burl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room arrangement was awkward in that the tv was not in a position to be watched from bed. Also, there was no clock which was ok but strange. On the positive side there was a good supply of coffee which was appreciated
Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 12 févr. 2024
Dear burl, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced. Being a historic hotel, we do have varying room sizes, and hope if we have the privilege to serve you, can better accommodate your visit.Sincerely, Brian WellsGeneral Manager

8/10 Bien

Diego

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 6 févr. 2024
Dear Diego, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

4/10 Médiocre

James

Séjour de 1 nuit en février 2024
Réponse de Brian Wells, General Manager le 26 mars 2024
Dear James, thank you for your rating and we apologize for the experience. We would like to learn more about your stay and how we can improve our operations. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 2 févr. 2024
Dear Jeffrey, thank you for your rating. We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

8/10 Bien

Steven L

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needs some more updating, but great property.
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 2 févr. 2024
Dear Steven, thank you for your review and for choosing the hotel for your accommodations. We are delighted to announce that we are currently undergoing a full rooms renovation and expect it to be complete by October 2024. We hope we get the chance to serve you again soon and show off the new rooms! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good accommodations as usual. Will continue to enjoy occasional weekend getaways at Hotel Roanoke.
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 2 févr. 2024
Dear Michael, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience. We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

8/10 Bien

Thomas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and right in the middle of town and all the good places to shop and eat are just a short walk away!!
Séjour de 2 nuits en janvier 2024
Réponse de Brian Wells, General Manager le 2 févr. 2024
Dear Thomas, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and are delighted you enjoyed your stay. We hope to have the privilege to serve you again if your travels return you to the area. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Maureen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We thoroughly enjoyed our time at the hotel. We love the historic beauty, and the staff is attentive, efficient, and friendly!
Séjour de 2 nuits en janvier 2024
Réponse de Brian Wells, General Manager le 2 févr. 2024
Dear Maureen, thank you for your review and for choosing the hotel for your accommodations. We are honored by your kind words and delighted you found the staff to be a highlight of your experience. We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jonathan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic hotel, staff is awesome. Riding the line between nostalgic decor and needing upgrades. But overall we loved our stay and would come back.
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 29 janv. 2024
Dear Jonathan, thank you for your review and for choosing the hotel for your accommodations. We are excited to announce that we are undergoing a complete renovation of our guestrooms in 2024 and hope to have the opportunity to serve you again soon. We are honored to have you as a guest and delighted you enjoyed your experience! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Angela, Colorado Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the history of the hotel and was very impressed with the quality and cleanliness. We dined at the Regency which was wonderful and experienced great customer service at every turn. Will definitely return. .
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 29 janv. 2024
Dear Angela, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the region, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Eleanor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 22 janv. 2024
Dear Eleanor, thank you for your rating! We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Aimee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 16 janv. 2024
Dear Aimee, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New Year’s Eve
This is an amazing hotel with so much history and charm! It’s always a pleasure to visit. We stayed there to visit with with family and had a wonderful New Year’s Eve meal at the Regency! Wonderful! Our server, Caleb, was outstanding. A very memorable night!
Beautiful dining room
Wonderful tree
Lobby decor
The famous trees on display
Séjour de 3 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 16 janv. 2024
Dear William, thank you for your review and for choosing the hotel for your New Year's Celebration! We are honored to have you as a guest and delighted you enjoyed the experience! We hope to serve you many more times in the years to come. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An old world property that's been kept up and is service first.
Séjour de 1 nuit en janvier 2024
Réponse de Brian Wells, General Manager le 8 janv. 2024
Dear Anthony, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your visit! We hope to serve you again soon in 2024!Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Sara Lu

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 8 janv. 2024
Dear Sara Lu, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jeff

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous hotel and amenities. Friendly staff and people throughout the area.
Réponse de Brian Wells, General Manager le 12 févr. 2024
Dear Jeff, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room key did not work and the staff fixed the lock right away. Excellent location and service.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 8 janv. 2024
Dear John, thank you for your review and for choosing the hotel for your accommodations. I am delighted to read your issues were resolved quickly and everything else during your stay was positive. I hope we have another opportunity to serve you again and deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 2 févr. 2024
Dear Andrew, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Sharon

Séjour de 2 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Sharon, thank you for your rating! We hope to serve you again soon!

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Équipements
Great old hotel that we go out of our way to visit when driving through Virginia. Even nicer around Christmas.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Stephen, thank you for your review and for choosing the hotel during the holidays! We are honored to serve you and delighted you enjoyed your experience. We hope to serve you again if your travels return you to the area. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

John

Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 22 janv. 2024
Dear John, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Tracy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Tracy, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jared

Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Jared, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

6/10 Satisfaisant

Judith

Voyage en famille
Beautiful Christmas decorations.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Judith, thank you for your review and rating. We are honored to serve you during the holidays and hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The most beautiful hotel and incredible service I’ve ever experienced!!
Séjour de 2 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Amber, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest during the holidays and will share your kind words far and wide. We hope to serve you again soon! Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Sara Lu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Sara Lu, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very festive inside and outside. The staff is very helpful and friendly. The surrounding area has shopping and restaurants and all a short walk away. I will definitely be back.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Cynthia, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and love that you enjoyed your experience. We hope to serve you again soon in the new year! Happy Holidays!Brian WellsGeneral Manager

10/10 Excellent

Juliane

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
Staff was very friendly and accommodating. Hotel was beautiful, clean and very comfortable during the busy Christmas season.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Juliane, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and delighted that the staff was a highlight during the busy season. I hope if your travels return you to the region, we will again have the privilege to serve you. Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Twana

Séjour de 6 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 16 janv. 2024
Dear Twana, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Orlando, Dallas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Orlando, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was overall a nice stay. The only thing is bar drinks were super overpriced and really not very good. The bar was very busy so I understand.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Traveler, thank you for your review and I apologize for the experience. We strive daily to present the absolute best in product, service and experience and unfortunately were not at our best. Value for price paid is a key component in our F&B strategy and will discuss this with our team for improvements. We appreciate you sharing your feedback and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

8/10 Bien

Maryanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Maryanne, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sunday brunch was exceptional! Lobby floor is beautiful But could use a refinish. Very nice Christmas decorations.
Séjour de 1 nuit en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear David, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and delighted you enjoyed the experience. We hope to serve you again when your travels return you to the region. Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Stan

Séjour de 2 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 8 janv. 2024
Dear Stan, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Deborah

Voyage en groupe
Les points forts : Équipements
The property is beautiful. The rooms are very nice, neat and clean. The staff was very friendly except for one bartender in the lounge. She had a terrible attitude. Very unfriendly. We enjoyed our stay tremendously!
Séjour de 2 nuits en décembre 2023
Réponse de Brian Wells, General Manager le 2 janv. 2024
Dear Deborah, thank you for your review and for choosing the hotel for your accommodations. I apologize for the experience and will address this with our food and beverage team immediately. We strive daily to present the best in product, service and experience and I am disheartened to read our service was not up to our best. We are honored to have you as a guest and hope to serve you again when your travels return you to the region. Happy Holidays, Brian WellsGeneral Manager