Avis sur Days Inn by Wyndham Roanoke Near I-81
Days Inn by Wyndham Roanoke Near I-81
8118 Plantation Road, Roanoke, VA
Avis
7,4
Bien
7,4/10
Propreté
8,0/10
Personnel et service
6,8/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Bonjour Lynda, Merci pour votre commentaire. Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes et que vous nous trouvez une meilleure option comparé à d'autres établissements. Nous nous efforçons toujours d'offrir un service exceptionnel et des hébergements confortables à nos clients. Nous espérons vous accueillir à nouveau très bientôt.Sincèrement,
10/10 Excellent
Alain
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alain
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Alain,We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
8/10 Bien
André
15 mars 2024
André
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear André,Thank you for giving us a 4-star rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely,
8/10 Bien
Sylvain
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Sylvain
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 27 janv. 2024
Bonjour Sylvain, Merci d'avoir pris le temps de donner votre avis. Nous apprécions vraiment cela. Dans l'espoir de vous revoir. Faites-nous part de vos expériences futures et dites-nous que vous serez vraiment impressionné par nos améliorations continues.
8/10 Bien
Stéphane
Voyage avec des animaux de compagnie
19 janv. 2024
Les points forts : Propreté et équipements
Stéphane
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 20 janv. 2024
Hello Stéphane, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
8/10 Bien
Thérèse
Voyage en couple
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thérèse
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 10 déc. 2023
Hello Thérèse, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
10/10 Excellent
Dominic
15 août 2023
Les points forts : Personnel et service
Dominic
Séjour de 1 nuit en août 2023
Réponse de Elizabeth le 18 août 2023
Dear Dominic,We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.Sincerely,
2/10 Horrible
Michelle
Voyage en couple
16 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en avril 2023
Réponse de priya le 17 avr. 2023
Thank you for choosing our Days inn for your recent Stay We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. . You deserve, and should rightfully expect, world-class service from us , including courteous and efficient handling of inquiries and consistent resolutions for them, your feedback will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. SincerelyDays Inn Roanoke I-818118 Plantation RoadRoanoke, VA 24019Phone : 540 366 0341
8/10 Bien
Gitane
Voyage en famille
8 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gitane
Séjour de 1 nuit en avril 2023
Réponse de Elizabeth le 14 avr. 2023
Dear Gitane,Thank you for contacting Days Inn regarding your recent experience.We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.Sincerely,
2/10 Horrible
Malika
Voyage en famille
1 avr. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Malika
Séjour de 1 nuit en mars 2023
Réponse de priya le 17 avr. 2023
Thank you for contacting Days Inn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future. Sincerely
4/10 Médiocre
Voyageur vérifié
Voyage en famille
6 sept. 2019
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
2/10 Horrible
Corinne
Voyage avec des animaux de compagnie
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corinne
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Mark D.
27 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mark D.
Séjour de 1 nuit en mai 2024
10/10 Excellent
KHIEN, HUNTINGTON BEACH
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KHIEN
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 23 mai 2024
Hi KHIEN! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
4/10 Médiocre
Joanne
Voyage en couple
22 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 23 mai 2024
Hi Joanne! We apologize profusely for the unsatisfactory conditions you encountered during your stay. It's distressing to hear about the cleanliness issues, the musty smell from the aircon, the malfunctioning light switch, and the storage of the pull-out bed and mattress in such an inappropriate location. Please be assured that we take your feedback very seriously, and we will address these issues immediately with our housekeeping and maintenance teams to prevent similar incidents from occurring in the future. Your comfort and satisfaction are of the utmost importance to us, and we regret that we failed to meet your expectations in this regard.We truly value your feedback and apologize once again for the inconvenience and disappointment you experienced. If there is anything we can do to make amends or if you would like to discuss your experience further, please do not hesitate to reach out to us directly. We hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.
8/10 Bien
nyirigira
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nyirigira
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 23 mai 2024
Hi nyirigira! We're delighted to hear that you enjoyed your stay with us and found the hotel to be in good condition despite its affordability. Providing a comfortable and pleasant experience for our guests at a reasonable price is always our goal, and we're glad to know that we succeeded during your visit.If there's anything specific you particularly enjoyed or anything we can do to enhance your experience even further in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!
6/10 Satisfaisant
John
19 mai 2024
John
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi John! We appreciate you sharing your observations regarding the condition of our property, including the aged toilet seat and noisy HVAC system. Ensuring our facilities are up to date and providing a comfortable environment for our guests is a priority, and we apologize for any inconvenience caused by these issues. Rest assured, we are actively evaluating opportunities for updates and improvements to enhance the overall guest experience. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
Rosanne H
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosanne H
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi Rosanne! Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you found our property clean and enjoyed our breakfast offerings. However, we apologize for any inconvenience caused by the lack of a working fan in the bathroom during your stay. We take your concerns seriously and are actively addressing this issue to ensure compliance with regulations and to enhance the comfort of our guests. Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back for a more satisfying experience in the future.
10/10 Excellent
Trevor
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trevor
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 17 mai 2024
Hi Trevor! We're thrilled to hear that our staff provided you with helpful and friendly service during your stay! Ensuring our guests feel welcomed and supported is a top priority for us, and we're glad that we could meet your expectations in this regard. Your commendation will be shared with our team, as it serves as encouragement to continue delivering exceptional service. If you ever find yourself in the area again, we'd be honored to welcome you back for another enjoyable experience. Should you have any further feedback or requests, please feel free to let us know.
6/10 Satisfaisant
MICHAEL
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
MICHAEL
Séjour de 3 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi MICHAEL! We sincerely apologize for any inconvenience caused by the water mark on the ceiling of your room. Rest assured, we take such matters seriously and will promptly address the issue to prevent any further inconvenience for you or future guests. Our maintenance team will investigate the cause and take necessary measures to rectify the situation. In the meantime, if there's anything else we can do to enhance your comfort during your stay, please don't hesitate to let us know. We appreciate your understanding and patience and hope to have the opportunity to restore your confidence in our accommodations.
10/10 Excellent
Brad, Ephrata
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brad
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Brad! Thank you for being such a wonderful guest and for leaving us a perfect rating. We hope to see you again!
10/10 Excellent
Regina
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements
Regina
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 9 mai 2024
Hi Regina! We're pleased to hear that you had a comfortable stay with us and that our accommodations met your needs for a restful night's sleep. Providing clean and comfortable rooms is a priority for us, and we're glad you found the bed comfortable and the linens exceptionally clean. We appreciate your understanding regarding any noise disturbances and are glad to hear that our staff provided friendly service during your stay. Thank you for acknowledging our efforts to make upgrades to the property, and we're delighted to know that you would choose to stay with us again for future overnight stays. Your feedback is important to us, and we look forward to welcoming you back on your next journey.
8/10 Bien
Amanda
Voyage en famille, Voyage d’affaires
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 9 mai 2024
Hi Amanda! We're glad to hear that you found our location convenient with easy access to the highway. Ensuring a seamless experience for our guests is important to us, and we're pleased that our location met your needs. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back on your next journey.
6/10 Satisfaisant
Heather
Voyage en famille
6 mai 2024
Les points forts : Personnel et service
Heather
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 7 mai 2024
Hi Heather! We appreciate your kind words about our staff's service and assistance. However, we apologize for any disappointment caused by the condition of our hotel. Maintaining a comfortable and welcoming environment is important to us, and we regret that we fell short of your expectations regarding the hotel's appearance. Your feedback is valuable, and we will take it into consideration as we continue to strive for improvements. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future with a refreshed and updated atmosphere.
8/10 Bien
Andrew
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 7 mai 2024
Hi Andrew! Thank you for awarding us a 4/5 rating! We are committed to offering exceptional service and ensuring a pleasant stay for all our guests. Should you have any suggestions on how we might enhance our service, please feel free to share them with us. We look forward to welcoming you back in the near future.
2/10 Horrible
Katrina
Voyage d’affaires, Voyage en couple
4 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katrina
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Katrina. We sincerely apologize for the disappointing experience you had during your stay. It's concerning to hear about the cleanliness issues you encountered, as well as the inconvenience and frustration with the check-in process. This does not reflect the high standards we aim to uphold, and we deeply regret any discomfort or inconvenience caused. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We understand your decision to seek alternative accommodations, and we apologize for any inconvenience it caused. Please know that we take your concerns seriously and will work diligently to prevent similar issues in the future. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly
8/10 Bien
Nancy
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Nancy. Thank you for your positive feedback about our hotel's convenient location near I-81 and our reasonable pricing. We appreciate your understanding regarding the oversight with the freezer and apologize for any inconvenience it may have caused. Your feedback is valuable, and we'll address the cleaning issue to ensure it doesn't happen again. We're pleased to hear that overall, you had a satisfactory experience with us. If there's anything else we can do to enhance your stay during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!
10/10 Excellent
Lynn
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lynn
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Lynn. We're glad to hear that your check-in process went smoothly and that everything went well during your late arrival. Ensuring a seamless and efficient check-in experience for our guests is important to us, and we're pleased that we met your expectations in this regard. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!
10/10 Excellent
Jeffrey
Voyage d’affaires
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Jeffrey. Thank you for highlighting the convenience of our hotel's location just off Interstate 81 and the warm service provided by our staff. We're glad to hear that you felt safe in the area and found dining options nearby. Your positive feedback is appreciated, and we're delighted that you had a pleasant experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
8/10 Bien
Jane, so burlington
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en avril 2024
10/10 Excellent
Johnnie
Voyage en famille
3 mai 2024
Johnnie
Séjour de 2 nuits en avril 2024
4/10 Médiocre
Shennah
Voyage avec des animaux de compagnie, Voyage en couple
2 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Shennah
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi Shennah. We apologize for the unsatisfactory experience you had during your stay. Ensuring a clean and comfortable environment for all our guests, including those with pets, is important to us, and we regret that we fell short of meeting your expectations in this regard. We take cleanliness and hygiene seriously, and we will address the issues you mentioned with our housekeeping team to prevent similar occurrences in the future. Additionally, we understand the importance of providing a peaceful environment for our guests and will take steps to address any disturbances caused by other guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you for choosing to stay with us.
4/10 Médiocre
Violeta
1 mai 2024
Les points forts : Personnel et service
Violeta
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi Violeta! Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.
10/10 Excellent
chad
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
chad
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi chad! You are most welcome. We are glad to have you as a guest and we look forward to your return!
10/10 Excellent
ARTURAS
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
ARTURAS
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 30 avr. 2024
Hi ARTURAS! Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
8/10 Bien
Richard
26 avr. 2024
Richard
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Thank you for your brief feedback, Richard. We're pleased to hear that you had a nice experience during your stay. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back in the future for another pleasant stay.
10/10 Excellent
Larry
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Larry! We're delighted to hear that you had a positive experience during your stay with us. Providing clean accommodations and attentive service is our priority, and we're glad that our staff met your expectations. We appreciate your kind words and your intention to stay with us again in the future. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Stephen
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 24 avr. 2024
Dear Stephen, We're glad to hear that you found the beds comfortable and the room clean during your stay. Providing a comfortable and clean environment is a top priority for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another comfortable experience!
8/10 Bien
Thomas
Voyage en famille
19 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 19 avr. 2024
Dear Thomas, Thank you for sharing your feedback about the breakfast experience during your stay. We apologize for the inconvenience you faced with the breakfast items running out earlier than expected. It is our aim to provide a fulfilling and enjoyable breakfast for all our guests, and we clearly did not meet this goal on your visit.We are addressing this issue with our food service team to ensure that all breakfast items are sufficiently stocked and available throughout the breakfast service period. We appreciate you bringing this to our attention, as it helps us improve our service and ensure a better experience for all guests.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future, providing a breakfast experience that meets your expectations and starts your day off right.
10/10 Excellent
Gregory
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 19 avr. 2024
Dear Gregory, Thank you for your positive feedback about your recent stay with us. We are delighted to hear that you found your room clean and comfortable and that you were able to enjoy a good night's sleep. It's also great to know that our complimentary breakfast met your expectations.We strive to provide a welcoming and satisfying experience for all our guests, and your comments affirm our efforts. We appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon for another enjoyable stay. Thank you for choosing to stay with us.Sincerely,
10/10 Excellent
Victoria
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear Victoria,Thank you for your positive feedback. We are delighted to hear that you found our location convenient for your travels and appreciated the cleanliness and quietness of our rooms. We strive to provide a comfortable and pleasant environment for all our guests. We look forward to welcoming you back on your next visit.Sincerely,
10/10 Excellent
michael
Voyage en couple
14 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
michael
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear michael, Thank you for sharing your feedback. We're glad our hotel provided a suitable place for you to rest. We hope to have the opportunity to offer you an even more satisfying stay in the future.Sincerely,
10/10 Excellent
Patti
Voyage en groupe
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patti
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 14 avr. 2024
Dear Patti, Thank you for sharing your excellent experience. We're delighted to hear that you appreciated our recommendation for dinner at the local restaurant. It's our pleasure to guide our guests to enjoyable dining experiences in the area. We look forward to your next stay and hope to continue providing great recommendations and exceptional service.Sincerely,
4/10 Médiocre
Steve
Voyage en couple
9 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 10 avr. 2024
Hello Steve, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
10/10 Excellent
Michael P., New Hope
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael P.
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 8 avr. 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
10/10 Excellent
Misty
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Misty
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear Misty, We're delighted to hear that you had a positive experience overall and that you're considering staying with us again. Your satisfaction is our priority, and we look forward to providing you with another comfortable and enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you for choosing to stay with us, and we can't wait to welcome you back!Sincerely,
10/10 Excellent
Nancy
2 avr. 2024
Nancy
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear Nancy,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,
2/10 Horrible
Eva
Voyage en groupe, Voyage avec des animaux de compagnie
2 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Eva
Séjour de 2 nuits en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear Eva,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the experience we aim to provide our guests, and we appreciate you bringing these issues to our attention. Your feedback will be shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly to prevent them from occurring in the future. Please know that your comfort and satisfaction are important to us, and we will take the necessary steps to improve. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope for the opportunity to make it right and welcome you back for a much-improved experience.Sincerely,
8/10 Bien
john
2 avr. 2024
john
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 22 avr. 2024
Dear john, Thank you for leaving us a rating. I hope that we were able to provide you with a comfortable and pleasant stay. For any feedback or suggestions, please do not hesitate to reach out to us and let us know.
10/10 Excellent
Cassandra
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cassandra
Séjour de 2 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 2 avr. 2024
Hello Cassandra, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.