Chambre Deluxe, 1 très grand lit, non-fumeurs | Salle de bain | Ensemble douche/baignoire, articles de toilette gratuits, sèche-cheveux
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Avis sur AmericInn by Wyndham Ladysmith

2.5 out of 5
AmericInn by Wyndham Ladysmith
800 College Ave W, Ladysmith, WI

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 143 avis sur 436." "
Note des voyageurs de 8 (Bien), d’après 159 avis sur 436." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 436." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 436." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 436." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Personnel et service
I didn’t see any vending machines
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Betty

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The pool and hottub was out of order. It never updated on the website.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Little stay
Nicely remodeled hotel by Wyndham a lot better than the Ladysmith hotel. It used to be like the extras 24 seven coffee, milk, orange juice, apple juice.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Rene

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were there for a swim meet and came a day early so we could enjoy the hot tub and the kids could swim and both were closed and we had no notification.

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

6/10 Satisfaisant

Meg

Voyage en famille
Les points forts : Propreté et personnel et service
As there is no gym facility, we planned on swimming for exercise during our one week stay. The pool was closed. Management said they would give us a refund to compensate us for the inconvenience. We won’t know if they did until we get our credit card statement.
Séjour de 7 nuits en novembre 2023
Réponse de Management le 5 déc. 2023
Thank you for your feedback. We are in the process of getting a new HVAC system installed in our pool area and this requires that the boiler system that controls the water temperature and the room temperature be shut down. It's a big undertaking and there was the delay in finding someone who was able to complete it. We have posted notice that our pool is down for repair. As the manager I have not told anyone that there would be any refunds issued, but we did lower our rates for the time being as the pool is down. We apologize for any inconvenience and are working diligently to get it back up and going.

8/10 Bien

Frances, Livonia

Voyage en famille
Les points forts : Personnel et service
Nice lobby arra, tho sofas are old/dirty
Séjour de 3 nuits en novembre 2023
Réponse de Management le 5 déc. 2023
Thank you for your feedback. We recently went through a remodel and the sofas were replaced in the fall of 2022.

8/10 Bien

Ted

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en novembre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

6/10 Satisfaisant

Daryl

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

THOMAS

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Though lovely and comfortable, we again had troble using our phones. Also your phones. We kept getting "no connection" until we left.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. There are some cell phone providers that do not have service in our area. Our phones allow guests to make local calls by dialing 9. Our front desk staff is available to help those who need it at any time. We hope to see you again in the future.

6/10 Satisfaisant

Shawn

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
I have to tell you, after working so long today, I was really looking forward to taking a dip in the pool. However, upon arrival, I was greeted by a notice taped to the front door that the pool and hot tub were closed until further notice. The television also freezes frequently, the Wifi is not secure, and the wireless signal strength is very weak anyway.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We are currently working on getting a new HVAC system installed and it has been quite the undertaking in both finding someone to do the project and getting all of the pieces needed for the overhaul. During the time that you were staying is when we were switching over our TV providers due to issues and now have a new system with a different provider.

10/10 Excellent

MITCHEL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

Dan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

10/10 Excellent

Jennifer

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room and property were clean, no issues.
Séjour de 2 nuits en octobre 2023
Réponse de Management le 5 déc. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

6/10 Satisfaisant

Annette

Voyage en couple
Les points faibles : Personnel et service
Needs a maintenance person to help with moisture problems in pool area, no one was at the front desk ever because they were short handed, housekeeper was very pleasant.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great shower and towels. Mattress was a little squishy but good for one night. Breakfast was good too
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Misti

Voyage en groupe
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
AC unit froze up and bath tub drain was clogged, staff refused to discount the room
Séjour de 2 nuits en septembre 2023
Réponse de Management le 25 sept. 2023
We are sorry to hear that you did not enjoy your stay. Normal wear and rare does happen and when issues arise we are replacing items. We did offer to switch your room but you refused to move and said you would be fine for the night. After telling us in the morning that the tub would not drain we looked at it after you checked out. There is a tub stopper in all of the bath tubs and guests need to make sure the stopper is not engaged unless they want it. With a push of the stopper the water drained and we ran the water for several minutes without an issue. We were sorry we were not able to help you with wanting one of the comforters and hope you were able to find something similar. Thank you for your feedback.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Noisy with many trains going near the hotel
Séjour de 2 nuits en septembre 2023
Réponse de Management le 25 sept. 2023
Thank you for your business and your honest feedback. Unfortunately with two train tracks running through the middle of town it is hard to avoid the trains anywhere you stay at in town.

6/10 Satisfaisant

Lawrence

Voyage en couple
Les points forts : Personnel et service
This stay was good. Staff at hotel were nice & accommodating.
Séjour de 4 nuits en septembre 2023
Réponse de Management le 25 sept. 2023
Thank you for your business and your honest feedback. We hope to see you again.

4/10 Médiocre

mary

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de Management le 15 sept. 2023
Thank you for your business and your honest feedback. We hope if there was something we can do to improve our guests' stay that you would let us know so we can make changes to better serve our guest.

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Management le 15 sept. 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

10/10 Excellent

Caroline

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was easy to fine and check in could be a little better. There never was anyone out in front. You had to call them on a phone on the check-in counter.
Séjour de 3 nuits en septembre 2023
Réponse de Management le 15 sept. 2023
Thank you for your business and your honest feedback. We are always looking for ways we can improve. Our front desk staff is available 24/7. Due to staffing shortages, front desk staff are often helping out cleaning rooms or folding laundry in the laundry room behind the counter. By utilizing the phone system to contact the staff, we are able to make sure other tasks are getting completed to better serve our guests.

6/10 Satisfaisant

Thomas

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Hot water not hot enough. NO ELEVATOR.
Séjour de 1 nuit en août 2023
Réponse de Management le 5 sept. 2023
Thank you for your business and your honest feedback. We will look at the water temperature. We do not have an elevator and recommend that guests request the first floor if they cannot do stairs.

8/10 Bien

Roger

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en août 2023
Réponse de Management le 5 sept. 2023
Thank you for your honest feedback and your business. We appreciate you taking the time to write a review.

8/10 Bien

Brian

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nicely remodeled room. one side missing a bedside table. sheet covering the duvet/quilt was too small and did not cover the duvet.
Séjour de 1 nuit en août 2023
Réponse de Management le 5 sept. 2023
Thank you for your honest feedback and your business. We appreciate you taking the time to write a review. We are waiting on more pieces of furniture to arrive to complete the room. We have new bedding and we are planning to order a different type in the future.

10/10 Excellent

Kelly

Séjour de 1 nuit en août 2023
Réponse de Management le 5 sept. 2023
Thank you for your honest feedback and your business. We appreciate you taking the time to write a review.

10/10 Excellent

Jack

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
IT WAS GOOD.
Séjour de 2 nuits en août 2023
Réponse de Management le 5 sept. 2023
Thank you for your honest feedback and your business. We appreciate you taking the time to write a review.

10/10 Excellent

Bonnie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

Scott, Williamsville

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was clean and the beds comfortable.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

4/10 Médiocre

Cris

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Windows were dirty. Pool was dirty. Bed was lumpy. No fresh fruit at breakfast.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your honest feedback. The mattresses have recently been replaced. We offer a variety of breakfast items including bananas. We will take your feedback and use it to find ways to improve our procedures.

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay.
The front desk clerk was friendly and helpful, the room was squeaky clean, the beds and pillows were comfortable. The only thing not up to par was the poor condition of the parking lot.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. The parking lot repair is on our list of improvements that will be happening shortly. We hope to see you again in the future.

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The check in experience was not good. The gentleman had great difficulty checking us in. Had to call a manager to bypass something and still had difficulty checking us in. Overall that was a bad experience. We have stayed at this hotel multiple times and this was the most difficult experience we had
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
We apologize for the inconvenience. We have been having issues with our system lately and are working with the appropriate channels to get it fixed. Please know that our goal is to provide an easy, effective, and efficient check in process. We will continue to work on making that process just that. Thank you for your honest feedback.

10/10 Excellent

Scott

Les points forts : Propreté
Séjour de 2 nuits en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

Donna, Atlanta

Séjour de 2 nuits en juillet 2023
Réponse de Management le 5 sept. 2023
Thank you for your honest feedback and your business. We appreciate you taking the time to write a review.

2/10 Horrible

Ashley

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Never saw anyone at the front desk!
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
We are sorry your experience with us was not up to the standards we aim for. As with many businesses right now we are short staffed and our staff has multiple roles, but our staff is always a phone call away. We have a phone set up at the front desk to do this. We apologize for the inconvenience, we hope to be fully staffed soon.

10/10 Excellent

KIM

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient, easy access.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

Peter and Gwen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

6/10 Satisfaisant

Cynthia

Séjour de 2 nuits en juillet 2023
Réponse de Management le 5 sept. 2023
Thank you for your honest feedback and your business. We appreciate you taking the time to write a review.

8/10 Bien

Kelly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
People who have trouble with stairs may find the lack of elevator to be an inconvenience. I thought the accommodations had small-town charm. There were people grilling outside when I arrived. Air conditioning worked well. Good shower. Plenty of space. Bed was comfortable.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We encourage guests to request a first floor room, if we know in advance we can make accommodations. We hope to see you again in the future.

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was fine.
Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

Rosemary

Séjour de 3 nuits en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

10/10 Excellent

Sandra

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well taken care of was in the middle of redoing the sidewalks wish they had parking on both sides of the building. And a better selection when it came to the cable. Other than that the staff was awesome I had rented the room for 2 days but I wasn't really ready to leave yet so was able to rent the same room for an extra night. Pool was great along with the hot tub dog friendly as well. Will be going to stay again the next time I'm in town. Thank you to all the staff members that made my stay awesome.
Séjour de 2 nuits en juillet 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope the upgrades we continue to make to our property are ones that are guests can enjoy for years to come. We hope to see you again in the future.

10/10 Excellent

Charlene

Séjour de 1 nuit en juin 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

6/10 Satisfaisant

Denise

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Need Pop & Vending machine
We stayed a night for business. Odd that there are no elevators to get to 2nd floor. If you have a lot of stuff to carry in - very inconvient. As well as not bringing drinks for the room...They have no pop or vending machine. Breakfast was OK. Basic...Room was nice with Large tub in the corner and bed comfy.
Séjour de 1 nuit en juin 2023
Réponse de Management le 28 juin 2023
Thank you for your honest feedback and your business. We do not have elevators and try our best to accommodate guest request when they need the first floor. While it is an older building with no elevator, we are recently remodeled and continuously making upgrades to provide the best service we can for our guest. We do have a soda machine at the end of the first floor next to the ice machine and laundry services. We are glad you enjoyed the comfy beds. Thank you for taking the time to leave a review.

10/10 Excellent

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I've stayed at the AmericInn on previous visits to Ladysmith, and it has never been a disappointment. The rooms are spacious and very quiet, despite being along a main highway, the beds are incredibly comfortable, and the whole property is clean. Having breakfast included is a very nice bonus - love the breakfast waffles! Overall, just a very nice, comfortable place to stay.
Séjour de 2 nuits en juin 2023
Réponse de Management le 28 juin 2023
Thank you for honest feedback and your business. We greatly appreciate you taking the time to write a review. It's nice to hear from our guests that they are appreciating all of the improvements we have been making at the property. We hope to see you again in the future.

8/10 Bien

Jeff

Séjour de 1 nuit en juin 2023
Réponse de Management le 5 août 2023
Thank you for your business and your honest feedback. We hope to see you again in the future.

8/10 Bien

Kerstin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Management le 28 juin 2023
Thank you for honest feedback and your business. We hope to see you again in the future.

10/10 Excellent

Mark, Crystal Lake

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a king deluxe room, bed was very comfortable, room was very clean. Only complaint i could come up with is the shower head could be updated. Whirlpool tub was great and very nice hot water.
Séjour de 2 nuits en juin 2023
Réponse de Management le 28 juin 2023
Thank you for honest feedback and your business. We greatly appreciate you taking the time to write a review. It's nice to hear from our guests that they are appreciating all of the improvements we have been making at the property. We are in the process of installing all of our new shower heads this week and the property will have all new shower heads in the next few weeks. We hope to see you again in the future.