Fer et planche à repasser, lits bébé (en supplément)
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Avis sur Americas Best Value Inn Sparks

2.5 out of 5
Americas Best Value Inn Sparks
1900 East Greg Street, Sparks, NV

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 231 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 135 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 135 avis sur 1000." "

6,8/10

Propreté

7,6/10

Personnel et service

6,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

juan

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The service was good. Check-in was easy. The room was clearly dirty. Nothing crazy, but definitely noticeable.
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for letting me know. I am so sorry your room wasn't finished properly.This will be investigated. We look forward to seeing you again.

2/10 Horrible

Kalin

Voyage en famille
Les points faibles : Équipements
Bed uncomfortable and damaged on one side, staff didn’t give me a parking pass when I arrived and almost got my car towed because of it, ended up leaving in the middle of the night and just driving 3 hours back home.
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for your review.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you

6/10 Satisfaisant

charlie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
I don't like having to pay $100 deposit. That ads to the hassle of renting a room. Nor was exedia up front about it, no mention of a $100 deposit when 'i booked the room. The stated reason was people were tearing up the rooms, well deal with those people - don't make me pay for their lack of integrity. I understand the police may not want to even pursue that kind of a case - suggest you not vote them back in and you really should openly back those who will promise to enforce the law. charlie
Séjour de 1 nuit en avril 2024
Réponse de Management le 25 avr. 2024
Thank you for your review. Have a better day.

4/10 Médiocre

Erica

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was not cleaned properly. Hot tub in suite was not cleaned properly as well
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for letting us know about your stay. I'm sorry to hear that you ran into some issues with your suite. I will look into the situation and see what went wrong so that it won't happen again.

8/10 Bien

Cynthia, McCleary

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, quiet and had food options. Great place if you have dogs.
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

Ernest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for your review! We l99k forward to seeing you again soon.

2/10 Horrible

Harold

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fire doors propped open. Poor lighting. Only light in room a broken lamp. Trash left in hallway over night. Second lamp in room missing cord. Alarm clock missing cord. Seen larger rooms in jails. Had to use door card in a slot to get heater to work. Comp breakfast not provided. TV had only local stations.
Séjour de 1 nuit en avril 2024
Réponse de Management le 18 avr. 2024
Thank you for taking the time to review.

2/10 Horrible

Augusto, san jose

Voyage en famille
Les points faibles : Équipements
I was disappointed the housekeeping didn’t happen for my room. I did request it to the front desk well in advance. Having said that it is not right that guests have to explicitly request housekeeping to clean the rooms daily.
Séjour de 2 nuits en avril 2024
Réponse de Management le 15 avr. 2024
Thank you for letting us know about your stay. I am so sorry you didn't receive service as you requested. I will be investigating this issue. I hope you have a wonderful rest of your day.

2/10 Horrible

Michael

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
People across the hall partying all night and staff or someone didn't do anything until 4am in the morning. Room. Has very little light only 2 lamps ear swab and dirty on floor and under bed. Mattress didn't fit bed fame, fitted sheets didn't fit mattress.
Séjour de 1 nuit en avril 2024
Réponse de Management le 15 avr. 2024
Thank you for taking the time to let us know about your stay, Michael. I am so sorry to hear that things did not go well and that the noise issue wasn't resolved until early in the morning. I will be looking into all of these situations and getting them handled. I hope you have a great rest of your day.

2/10 Horrible

Leslie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel room smelled bad, mold on shower curtain, staff was smoking by the entrance, they advertised breakfast we got a bagel and cream cheese in a grocery bag we will never return there again
Séjour de 1 nuit en avril 2024
Réponse de Management le 12 avr. 2024
Hi Leslie,Thank you so much for taking the time to let us know about your stay. I am so sorry to hear that you ended up not having the best experience. Rest assured, I will be dealing with this issue so that we can avoid having it happen again.

4/10 Médiocre

Arceli

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was okay it’s big but smells bad corner dusty..
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 avr. 2024
Hi Arceli,Thank you for taking the time to let us know about your experience with us. I will look into this immediately. We hope to see you back again.

10/10 Excellent

Selena

Séjour de 1 nuit en mars 2024
Réponse de ABVI Team le 12 avr. 2024
Hi Selena,Thank you for taking the time to let us know about your stay. We are so happy to hear that you had a great experience. We look forward to seeing you again!

8/10 Bien

Daniel

Séjour de 1 nuit en février 2024
Réponse de ABVI Team le 25 mars 2024
Thank you for your review!

10/10 Excellent

Jorge

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved that they let us check in more early since we unexpectedly got there sooner.
Séjour de 1 nuit en février 2024
Réponse de Management le 20 févr. 2024
Hi Jorge! We are so glad we were able to check you in early and that you had a great stay. We hope to see you again soon.

8/10 Bien

Tamiano

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Stay was ok
Séjour de 4 nuits en février 2024
Réponse de Management le 20 févr. 2024
Thank you!

4/10 Médiocre

charlene

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amanda the evening clerk was fabulous - she was on her own new and did not have access to supplies to even help out ie room 114 had a non functions phone ( we moved to the first floor as the tub was filthy and plugged in the original room 208
Séjour de 1 nuit en février 2024
Réponse de Management le 20 févr. 2024
Thank you for your review, Charlene. I am so glad that Amanda was a great help to you. Thank you for bringing those issues to our attention. We will get those looked at immediately.

10/10 Excellent

Eric

Les points forts : Personnel et service
Na
Séjour de 1 nuit en février 2024
Réponse de ABVI Team le 20 févr. 2024
Thank you!

4/10 Médiocre

Tracey

Les points faibles : Propreté et équipements
Didn't enjoy the raw chicken in the refrigerator leaking all over. No maid service, dusty room
Séjour de 2 nuits en février 2024
Réponse de Management le 20 févr. 2024
Hi Tracey,I am so sorry you experienced that. I hope you brought up the issue with our front desk team so we could get you all squared away. Our goal is to ensure that all of our guests have a great stay with us.

8/10 Bien

Hester

Les points forts : Propreté et personnel et service
The beds are so soft it’s hard to sleep
Séjour de 1 nuit en février 2024
Réponse de Management le 12 févr. 2024
Thank you for reviewing.

6/10 Satisfaisant

Linda, Roseville

Voyage en couple
Les points forts : Propreté
The website stated they had "complimentary to go breakfast" which was quite disappointing. It was nothing but a plain white bagel w cream cheese, coffee and juice. Quite poor compared to other hotels of their category. Were in rm 308--microwave door wouldn't hardly open, seemed like it was stuck and you had to pry it open. the hard back chair in the room, if you leaned back, i think it would break. But the place was quiet.
Séjour de 1 nuit en février 2024
Réponse de Management le 12 févr. 2024
Thank you for your review and for bringing those issues to our attention. We will look into them and get them fixed asap. We hope to see you again soon!

2/10 Horrible

Ana Alicia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El cuanto nada de limpio El Servicio mas homenos y segun ofresen desayunos y no Dan nada mas que cafe y jugo. No entran ni si quiera a limpiar los cuantos. Nada recommendable..
Séjour de 3 nuits en février 2024
Réponse de Management le 9 févr. 2024
Thank you for taking the time to review.

8/10 Bien

Frederick W

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
it Had The Amenities I Wanted and A Desktop Computer In Lobby that I Used.
Séjour de 2 nuits en janvier 2024
Réponse de ABVI Team le 29 janv. 2024
Hi Frederick,Thank you so much for letting us know how you liked your stay. We can't wait to see you back again soon.

2/10 Horrible

Faith

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My room smelled like pee
Séjour de 1 nuit en janvier 2024
Réponse de Management le 27 janv. 2024
Good morning, Faith.I am so sorry you encountered a bad smell. I hope you were able to let our front desk team know so they could fix the issue. They are available 24/7. We hope you give us another shot soon.

10/10 Excellent

LaDonna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de ABVI Team le 19 janv. 2024
LaDonna,Thank you so much for your review. We are so happy you chose to stay with us. We can't wait to see you back again soon!

10/10 Excellent

Kregg

Les points forts : Personnel et service
The service is awesome very kind people Simple no frills not a 5 star hotel but is made up for by the friendly staff non intrusive nature of the place. If you just want a place to crash for the night and not pay an exorbitant amount of money this is a good choice
Séjour de 1 nuit en janvier 2024
Réponse de ABVI Team le 18 janv. 2024
Hi Kregg,Thank you so much for letting us know about your stay. We are so happy you had a great time. We can't wait to have you back again.

4/10 Médiocre

Larissa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Ok, but not worth the money
The beds were broken. Breakfast was Not as advertised, it was really only a bagel and juice or coffee. There was Not a gym, which was advertised. They did not plow the driveway or shovel walkways even the next morning after it had snowed. Overall, it was ok, but not worth the money.
Séjour de 1 nuit en janvier 2024
Réponse de Management le 13 janv. 2024
Thank you for telling us about your stay. I am so sorry you had read incorrect information about our property. We have never had a gym and our breakfast is a light breakfast on the go. If you would like something more substantial, we also have a wonderful restaurant on property that has a great selection of breakfast, lunch and dinner options. The weather this past weekend definitely hit us out of left field. Our team tried to keep up with the snowfall and did a great job, but the snow came down hard and fast. We hope you come and see us again another time.

10/10 Excellent

Ievgen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de ABVI Team le 13 janv. 2024
Thank you for your review. We can't wait to see you back again soon!

10/10 Excellent

Kregg

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de ABVI Team le 8 janv. 2024
Kregg,Thank you for your review. We are so happy you enjoyed your stay and we look forward to see you again soon.

4/10 Médiocre

Hanan

Séjour de 3 nuits en décembre 2023
Réponse de Management le 27 janv. 2024
Thank you.

10/10 Excellent

Joshua

Séjour de 1 nuit en janvier 2024
Réponse de ABVI Team le 27 janv. 2024
Thank you!

2/10 Horrible

Stephen

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Noooooooooo!!!!
Poor quality, breakfast lol a expired danish or fake bagel bahhhaaahh, small tv, no upgrades in two years at least quality has went down significantly…🙌 Jan 2nd 2024✨✨
Séjour de 6 nuits en décembre 2023
Réponse de Management le 4 janv. 2024
Thank you for taking the time to review. Our breakfast is a light grab and go breakfast. We have a great restaurant next door with wonderful menu options, if you would like a bigger sit-down meal.Upgrading a hotel takes time. We have put new flooring in several of our rooms, brand new beds, and new paint throughout the hotel. We hope you come back again and see the progress we have made.Have a great day.

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Management le 4 janv. 2024
Thank you for taking the time to review your stay with us. We are looking forward to seeing you again!

6/10 Satisfaisant

Sana

Séjour de 1 nuit en décembre 2023
Réponse de Management le 4 janv. 2024
Thank you for your review.

6/10 Satisfaisant

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Management le 4 janv. 2024
Thank you for your review.

8/10 Bien

Anne, Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de ABVI Team le 1 janv. 2024
Thank you for reviewing! We hope to see you back again soon!

10/10 Excellent

Cindy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Management le 31 déc. 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Erica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Customer Service is 100%
We always have an amazing stay here. We travel through Reno to visit family 2-3 times per year and the AB is always our go to. They are super pet friendly and so accommodating. The desk staff always goes above and beyond to make sure we are comfortable. The rooms are clean and very comfortable. A few years ago a winter snow storm came through and stranded a bunch of us in town. They went above and beyond to accommodate us until the roads opened and we come travel home.
Séjour de 1 nuit en décembre 2023
Réponse de ABVI Team le 31 déc. 2023
Erica,Thank you so much for taking the time to tell us about your stay. We are so glad you had such a great experience. We cant wait to see you back soon! Happy New Year!

2/10 Horrible

Gabriela

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting
The the hotel reeks, there was blood in the shower/tub. Absolutely disgusting do not recommend
Séjour de 1 nuit en décembre 2023
Réponse de Management. le 19 déc. 2023
Thank you for taking the time to review your stay, Gabriela. I am so sorry your experience with our hotel wasn't a great one. We take pride in keeping our hotel clean and welcoming. This issue will be looked into right away. If you have any additional questions or information, please give us a call. Thank you.

4/10 Médiocre

Barbara

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Management. le 19 déc. 2023
Thank you for taking the time to review, Barbara. We are truly sorry your stay wasn't better and would like to know more about your experience. Please reach out when you can.

6/10 Satisfaisant

Pablo

Séjour de 1 nuit en décembre 2023
Réponse de Management. le 18 déc. 2023
Thank you for reviewing.

10/10 Excellent

Natasha M

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff and easy checkin
Séjour de 1 nuit en décembre 2023
Réponse de Management le 13 déc. 2023
Thank you so much for your review. I am so proud of our team here. We stive to make all of our guests feel at home while they are staying with us. We hope to see you back again soon. Merry Christmas!

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Your check in
Séjour de 1 nuit en décembre 2023
Réponse de ABVI Team le 11 déc. 2023
Thank you so much for your review. We hope to see you back again soon!

4/10 Médiocre

Kelli

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Housekeepers need to clean better
Séjour de 1 nuit en décembre 2023
Réponse de Management. le 13 déc. 2023
Thank you for reviewing.

6/10 Satisfaisant

Elizabeth

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 5 déc. 2023
Thank you for your review.

6/10 Satisfaisant

cesar

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et personnel et service
The area itself was not to bad but the smell of cigarettes was pretty harsh. It was a ok stay, but will probaly avoid it next time.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 28 nov. 2023
Thank you for taking the time to review. We are a property that has both smoking and non-smoking rooms available, but we are quite meticulous on keeping our hotel smelling fresh and clean. I apologize that you felt your experience was not as such. We truly hope you decide to give us another try and that we see you again in the future. Happy Holidays!

2/10 Horrible

Brian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was littered. Luggage inside is dark and dingy. Room smelled of smoke and sewage. Cramped. There was water in the refrigerator, broken lamp shades, no extra toilet paper. Non smoking room smelled of smoke. Had to leave due to smoke smell, people smoking in non smoking area. Tried to resolve issue with staff and manager. Was told they can't do anything unless they see person smoking. Told wouldn't refund (we were there only 5 hours). Offered no solutions. Manager was curt and unapologetic. Will never return!
Séjour de 1 nuit en novembre 2023
Réponse de Management le 28 nov. 2023
Thank you for taking the time to review. We apologize that you felt that your complaint wasn't heard or acknowledged. We never want to come across that way at all. The information given to you is accurate. We are unable to stop someone from smoking in a non-smoking area if we are unable to catch them in the act. We do have smoking rooms and therefore some of that smoke smell, when someone is actively smoking, can flow into other areas however, we are quite meticulous about our how our hotel looks and smells and take care of those issues right away. We hope you have a great day and happy holidays.

10/10 Excellent

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the best place to stay especially for the cost. I stayed in the 2 bedroom suite and it was very spacious. The staff is amazing!! Every time I stay here the staff goes out of their way to help me and make sure we have everything we need. Comfy beds! Good water pressure! Loved having the mini fridge and microwave! Really big TV with movie channels! The only thing was that the sink didn't drain the whole we where there. But thats ok, the room has 2 sinks!! I definitely recommend this hotel!!
Séjour de 1 nuit en novembre 2023
Réponse de Management le 28 nov. 2023
Thank you so much for your review! We love having you stay with us. I will be sure to have our maintenance man take a look at that sink so it can be repaired. We hope to see you again soon, Rachel! Happy Holidays!

6/10 Satisfaisant

Joseph

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
staff was friendly, bed was comfortable, room was severely under illuminated, breakfast was a bad joke
Séjour de 1 nuit en novembre 2023
Réponse de ABVI Team le 16 nov. 2023
Thank you for taking the time to review your stay. I'm so sorry your room wasn't well lit. We will be getting that fixed right away. Our breakfast is a light breakfast on the go. A little something to have with your morning coffee. We also have a great restaurant next door with delicious breakfast options if you would like something more substantial. We hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a quiet stay, everything was nice the only thing I would complain about is the jets in the hot tub was not working. But overall it was a good stay the room was plenty big.
Séjour de 2 nuits en novembre 2023
Réponse de Management le 13 nov. 2023
Thank you so much for your review. I am so sorry the jets weren't working during your stay. I will be sure to have our maintenance team member take a look at that. We hope to see you back again soon!