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Avis sur Sandman Hotel Red Deer

3 out of 5
Sandman Hotel Red Deer
2818 Gaetz Ave, Red Deer, AB

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 329 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 181 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1002." "

8,0/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Catherine, LANGLEY

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les lits sont un peu trop souples
Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 31 août 2023
Bonjour Catherine,Merci pour votre retour.Nous esperons te revoir bientot

8/10 Bien

Denise

Bon accueil
Séjour de 1 nuit en juillet 2023
Réponse de Sincerely, Management le 31 juil. 2023
Hi Denise. Thank you for your review. We are happy to hear that you enjoyed your stay. See you next time!

6/10 Satisfaisant

Jean-Marc

Voyage d’affaires
Séjour de 3 nuits en mars 2023
Réponse de Sandman Red Deer le 13 mars 2023
Hi Jean-Marc, Your feedback is valuable and essential to us and our future guests. We're sad that you didn't make it on your reservations. We would love to have you as our guests and we're committed to addressing any issues that come up during your stay

6/10 Satisfaisant

Stephane, Ville Mont Royal

Les points forts : Propreté et personnel et service
Heating unit was making lots of noise. There were kids running around in stairs and hallway for hours and still continued even after my 3rd call to the front desk. Gym also has poor equipment and treadmill was out of order. I usually try to travel to Sandman signature hotels that have better amenities. Will know for the next time.
Réponse de Sandman Red deer le 29 nov. 2022
Hi Stephane, Your feedback is valuable and essential to us and our future guests. We're sad that you didn't make it on your reservations. We would love to have you as our guests and we're committed to addressing any issues that come up during your stay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
For a late checkout it was so difficult! I asked for 12 instead of 11 and the lady was so disappointed, ok, but not later than 12
Réponse de M le 2 févr. 2017
I am sorry to hear about this. I will forward this to my Front Office Manager.

8/10 Bien

Leonard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are always great.
Séjour de 6 nuits en mars 2024
Réponse de Front Office Manager le 14 mai 2024
Hi Leonard,Thank you so much for taking the time to leave us a review, we always appreciate it!Hope to see you again soon

6/10 Satisfaisant

Monchito

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Parking sucks. Honestly those are cramped spaces. I definitely wont return because of it.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Hi Monchito! Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your input as it helps us to identify areas where we can improve.We apologize for any inconvenience you experienced with our parking facilities.

6/10 Satisfaisant

Mike

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This place could use a good deep cleaning. It was average at best.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 14 mai 2024
Hi Mike,Thank you for taking the time to leave us a review, we really appreciate your feedback.We are going to be getting a major renovation in the near future and hope to see you again soon!

8/10 Bien

Valerie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noisy. people running and shouting in the hallway
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 14 mai 2024
Hi Valerie,Thank you for your feedback. I apologize about the noise, we had a lot of groups stay with us over the weekend. We are going to be following up with this issue to ensure that it doesn't happen again. That being said, I hope that doesn't stop you from coming back to stay with us again!We hope to see you again soon

6/10 Satisfaisant

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately the bed was quite hard and the flip out couch was quite uncomfortable for my daughter … couldn’t ever connect to the wifi either…;(
Séjour de 2 nuits en mai 2024
Réponse de Front Office Manager le 11 mai 2024
Hi Shannon,I am so sorry for your unpleasant stay you had here, that's not our normal standards.We hope that you will give us another chance to give you the best experience we possibly can!

10/10 Excellent

Alec

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were friendly and professional, the facility was in good condition, my room was clean and stocked, and the dining option in the immediate area were excellent.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Hi Alec! Thank you for taking the time to share your feedback with us. We are delighted to hear that you had such a positive experience during your recent stay! We look forward to welcoming you back soon!

8/10 Bien

Leonard

Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 11 mai 2024
Hi Leonard,Thank you so much for taking the time to leave us a review, we really appreciate it, and hope to see you again soon!

10/10 Excellent

Roger

Les points forts : Infrastructures et conditions de l’hébergement
So far, it’s all been OK. Let you know after the stay.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Hi Roger! Thank you so much for the awesome review!! We hope to see you again soon!

8/10 Bien

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly on check in and check out. We enjoyed the hot tub.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for the great review, Brenda! We are delighted our staff were very friendly and you enjoyed the hot tub. We hope to welcome you back again soon!

10/10 Excellent

Shawna

Les points forts : Propreté et personnel et service
It has a Moxie attached to property
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 2 mai 2024
Hi Shawna,Thank you for the amazing review!!We hope to see you again soon

8/10 Bien

Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for taking the time to leave us a review Lorna! We hope to welcome you back again soon.

6/10 Satisfaisant

Neal

Voyage en couple
Les points forts : Personnel et service
Carpeting had a bit of a musty smell. Moxies was handy and great food. Denny’s was a bit disappointing.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Hi Neal,I apologize that the carpet was not the best in your room. We are getting a major facelift in the near future which will take care of that problem!We hope to see you again soon!

10/10 Excellent

Jennifer

Voyage en couple
Room was nice, staff were wonderful
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Hi Jennifer,Thank you so much for the wonderful review!! We hope to see you again soon!

2/10 Horrible

ANNA

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We paid for a king, sofabed, suite. what we got was a king bed with an air mattress on the floor. Shower only, dirty kitchen, fridge didn't work, lights flickered always, tv didn't work, heat temp did not work, no screen in 3rd story opening window. No bathroom in fitness or pool. Doors to the pool all locks broken, could not use the stairs as all locks would not unlock.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Hi Anna,I apologize that your stay with us was not as pleasant as it should have been. We are getting a major renovation done in the near future and hope that you come back to see us again!We will try our very best to make sure that your next stay with us more pleasurable!

10/10 Excellent

Arthur L

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Basically liked everything but a couple little things, the pool was chronically out of towels, fan in our bathroom was very loud and the sofa bed was awful to sleep on even for kids.
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 2 mai 2024
Hi Arthur,We apologize that you didn't have the proper experience at our hotel that you should have.Next time you come stay with us, we'll be sure to give you an awesome experience!!We hope to see you again soon

8/10 Bien

Tamera

Les points forts : Propreté, personnel et service, équipements
Liked the key cards in the elevator.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Hi Tamera,Thank you so much for taking the time to leave us a great review, we appreciate it!We hope to see you again soon!

8/10 Bien

Sean

Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Hi Sean,Thank you for taking the time to leave us a review!We hope to see you again soon and turn that 4 star review into a 5 star one!

2/10 Horrible

Heather

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This was by far the worst stay I have ever had at a hotel. My room was dirty - bathroom was disgusting, sheets were dirty. Dark in the bathroom. Wifi never worked. Air conditioning was turned off and then the fire alarm went off
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Hi Heather,I'm so sorry that your recent stay with us was not up to our usual standards. I will let our housekeeping team know about the state of your room and can assure you that we will take the necessary steps to ensure that this never happens again. We hope that you will give us another chance to your experience a much better one!

10/10 Excellent

jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a big improvement over the last visit. Nice to come back and see the change.
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management. le 27 avr. 2024
We are so glad to hear you had such a great experience with us! We hope to see you again soon.

10/10 Excellent

edwin, Steinbach

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good hotel. Old but clean
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, Management. le 27 avr. 2024
Thank you for your feedback, Edwin. We look forward to seeing you again the next time you are in Red Deer!

8/10 Bien

Wai Keung

Voyage d’affaires
Les points forts : Propreté et personnel et service
The door go to Denny’s side closed at night. And no breakfast in the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Thank you for taking the time to share your feedback following your recent stay with us Wai! We hope to welcome you back for a better experience in the future.

10/10 Excellent

craig

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great room selection. Seperate closed bedroom a great option.
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management. le 23 avr. 2024
Craig, we are so glad that our rooms met your expectations, and the separate bedroom fit your needs. We look forward to your next visit to Red Deer.

8/10 Bien

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All is well
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Thank you Ed, for taking the time to leave us a review. We look forward to seeing you again, during your next visit to Red Deer.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff. Rooms are too hot
Séjour de 2 nuits en avril 2024
Réponse de Sincerely, Management. le 17 avr. 2024
Thank you so much for your feedback, Paul. We look forward to welcoming you back during your next stay.

10/10 Excellent

Luigi

Voyage en famille
Needed a quick one night stay in Calgary. Great value for price hotel. Very friendly host at check in.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Thank you Luigi, for taking the time to leave us a review. We look forward to seeing you again, during your next visit to Red Deer.

6/10 Satisfaisant

Alexsondrie

Voyage en famille
Les points forts : Propreté et personnel et service
Pull out couch was broken lights flickered in the bathroom and bedroom. Room above was walking around all night making it hard to sleep.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 9 avr. 2024
Hi Alexsondrie,I apologize for the pullout couch and for the flickering lights. We are getting a major facelift within the next year and those issues shall be no more!As for the noisy upstairs neighbor, I'm so sorry. The next time you stay with us, we will make sure to put you on the top floor so you can have a good night's rest!We hope to see you again soon :)

4/10 Médiocre

Rachel

Les points faibles : Personnel et service
If kids are allowed to play hockey in the hallways and the guests are disrupted. Staff didn't seem to be able to understand the needs of the patrons staying Friday night.I will not be back to this location again, 3rd time that the hotel couldn't handle some of the younger patrons. I have stayed in hotels where its posted in hallways NO RUNNING!
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 9 avr. 2024
Hi Rachel, Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience of the noise complaint and can ensure that we will do our very best to make sure that this isn't a reoccurring issue moving forward.We hope to see you again soon!

10/10 Excellent

Tyler

Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management. le 27 avr. 2024
Tyler, we are so glad to hear you had a great experience with us. We hope to see you again soon!

8/10 Bien

Leonard

Les points forts : Propreté, personnel et service, équipements
Staff were very helpful
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, Management. le 26 mars 2024
Thank you Leonard for you kind words. We are glad to hear our staff was such a help. We hope to see you again.

8/10 Bien

Wendell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to where i needed to be parking was good and the staff were very friendly
Séjour de 2 nuits en mars 2024
Réponse de Sincerely, Management. le 26 mars 2024
Wendell, we are so glad to hear that we were a convenient location for you, and that our staff were so friendly. We look forward to welcoming you back, the next time you are in town!

2/10 Horrible

marissa

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff at check in were not helpful and check in took over an hour. Rooms and bathrooms were dirty.
Séjour de 2 nuits en mars 2024
Réponse de Sincerely, Management. le 26 mars 2024
Marissa, I am so sorry to hear about your experience. We will be passing along your feedback to our Front Office, and Housekeeping teams, and we hope to welcome you back during your next visit to Red Deer.

10/10 Excellent

Simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionists Courtney & Julie were extremely kind amd helpful. I would come back just because of their kindness.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 21 mars 2024
Hi Simon,Thank you so much for the 5 star review! I know that Courtney and Julie's day will be made by your kind words and we hope to see you again soon

8/10 Bien

Anna Liza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Sincerely, Management. le 19 mars 2024
Thank you for your review, Anna Liza. We look forward to making sure your next visit with us is truly a 5/5 experience!

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mars 2024
Réponse de Sincerely, Management. le 18 mars 2024
Stacey, we are so glad to hear you had a great stay with us. We look forward to welcoming you back during your next visit!

10/10 Excellent

Vicki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay during the week
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, Management. le 18 mars 2024
Vicki, we are so glad we were able to meet your expectations during your stay. We look forward to hosting you again.

8/10 Bien

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Repeat customer. Great hotel and location
Séjour de 1 nuit en mars 2024
Réponse de Sincerely, Management. le 17 mars 2024
Thank you so much Denise for your kind words, we always look forward to your next visit with us!

4/10 Médiocre

Stephen

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was disgustingly dirty. The couch was covered in dirt and hair. Headboard was even dirty. I know the hotel is showing it’s age but I stay in a lot of hotels and some older but always clean.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 15 mars 2024
We deeply regret that the cleanliness of your room didn't meet expectations. Maintaining a high standard of cleanliness is very important to us. Your feedback is valuable in helping us address these issues and ensure a better experience for our future guests. We hope to welcome you back soon.

10/10 Excellent

Guy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 15 mars 2024
Thank you so much for your 5 out of 5 review Guy! We hope to see you again soon.

10/10 Excellent

Ligaya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Fron Office Manager le 13 mars 2024
Hi Ligaya,Thank you so much for the 5 star review!! We look forward to seeing you again soon

6/10 Satisfaisant

Jess

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Fron Office Manager le 13 mars 2024
Hi Jess,Thank you for taking the time to leave us a review! We hope to see you return soon and hope that you have a better stay with us!

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt so comfortable being at this hotel. The hotel staff were very friendly. I would definitely recommend others to stay there. I also want to say I appreciate Julie for her positive vibe. It was great and made me smile when she was on shift.
Séjour de 7 nuits en mars 2024
Réponse de Sincerely, Management le 12 mars 2024
Thank you for the positive review. We are glad Julie has a positive vibe and we hope to welcome you back soon

10/10 Excellent

CLAUDIA, Calgary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer services
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 10 mars 2024
Hi Claudia,Thank you for taking the time to leave us such a pleasant review, we really appreciate it and hope to see you again soon!

6/10 Satisfaisant

Stacy

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Dated decor and rooms, overlooking a Peavey Mart. Room was ok, pullout couch uncomfortable and pillows didn’t smell clean.
Séjour de 1 nuit en mars 2024
Réponse de Sincerely, Management le 7 mars 2024
Thank you so much for taking the time to leave us a review. We take all of your comments to heart, and will be sure to follow up with our housekeeping team regarding your concerns. We hope to see you during your next stay.

8/10 Bien

Gemma

Séjour de 1 nuit en mars 2024
Réponse de Sincerely, Management le 7 mars 2024
Thank you, Gemma for your review. We hope we can make your next visit with us a true 5/5 experience.

8/10 Bien

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it ok.
Séjour de 1 nuit en février 2024
Réponse de Sincerely, Management. le 7 mars 2024
Thank you for taking the time to leave us a review. We hope during your next visit to Red Deer, that we can exceed your expectations.