Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,6/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
25 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de GM le 25 déc. 2023
Dear dominique,thank you for giving your constructive feedback about your stay with us. We have taken your points on board and will address them internally. Hopefully, you will give us another opportunity to showcase to you our superior quality.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Rothavy
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rothavy
Séjour de 4 nuits en novembre 2023
Réponse de GM le 5 déc. 2023
Dear Rothavy,we are very happy to read that you enjoyed your stay with us. Please help us in recommending us to your friends and family.Warm regardsFrank GrassmannGeneral Manager
10/10 Excellent
Marco
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel we experienced
Marco
Séjour de 2 nuits en mai 2023
Réponse de GM le 20 mai 2023
Dear Marco,thank you very much for taking the time to write such a comprehensive review. We are delighted that you liked your stay with us very much and hope we can welcome you again.Best regardsFrank GrassmannGeneral Manager
8/10 Bien
Sophie
11 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sophie
Séjour de 5 nuits en décembre 2022
Réponse de GM le 11 déc. 2022
Dear Sophie,thank you for rating your stay with us with a good score of 8 our of 10. We are delighted that you enjoyed your stay with us and hope to welcome you again.Kind regardsFrank GrassmannGeneral Manager
8/10 Bien
Joséphine
6 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joséphine
Séjour de 9 nuits en novembre 2022
Réponse de GM le 6 déc. 2022
Thank you, Josephine, for the nice score of 8 out of 10. I am glad that you liked your stay.Kind regards Frank GrassmannGeneral Manager
10/10 Excellent
francois
17 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
francois
Séjour de 1 nuit en mars 2022
Réponse de GM le 11 avr. 2022
Dear francois,
thank you for your great score. I am pleased that you found us great value for money and enjoyed your stay.
Best regards
Frank Grassmann
General Manager
10/10 Excellent
Nicolas
19 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel incroyable!
Nicolas
Séjour de 7 nuits en décembre 2019
Réponse de GM le 20 déc. 2019
Dear Nicolas,
thank you very much for your kind review. We are delighted that you enjoyed your stay with us. Thank you for highlighting your favourite experiences with us.
We hope that we have a chance to welcoming you again soon.
Best regards
Frank Grassmann
General Manager
6/10 Satisfaisant
Voyageur vérifié
6 janv. 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 8 nuits en décembre 2018
Réponse de GM le 9 janv. 2019
Thank you for your feedback. I am sorry that you felt that our service has let you down on your visit to us. Our resort has been completely refurbished 3 years ago and been maintained on a regular basis ever since.
Kind regards
Frank Grassmann
General Manager
10/10 Excellent
herve
16 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le rêve
herve
Séjour de 3 nuits en novembre 2018
Réponse de GM le 21 nov. 2018
Thank you, Herve, for your kind words.
Regards
Frank Grassmann
General Manager
8/10 Bien
Jean-Benoît
3 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue plage époustouflante
Jean-Benoît
Séjour de 3 nuits en mai 2017
Dear Jean-Benoît,
Thank you for your great comments and that you liked your stay. Yes, in May and June there is more rain than in the previous months, however, at this day and age weather cannot be predicted anymore and I just said good-bye to a guest to really enjoyed his stay and commented that the weather was great (and this was mid-July). So, please don't let the weather deter you from coming to Phuket.
Best regards
Frank Grassmann
General Manager
10/10 Excellent
MARTINE
21 mars 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
MARTINE
4/10 Médiocre
Catherine, Savoie
31 mai 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
ascenceur condamné travaux spa fermé.....
Catherine
10/10 Excellent
Voyageur vérifié
1 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel agréable très proche de la plage
Voyageur vérifié
10/10 Excellent
Francoise, Belgique
21 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bel hotel
Francoise
10/10 Excellent
SI TAYEB, ORAN
4 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
SI TAYEB
10/10 Excellent
bortol, paris
21 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel design tout rénové A taille humaine
bortol
10/10 Excellent
Voyageur vérifié
21 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel exceptionnel. Plage superbe. Quel séjour !!!
Voyageur vérifié
10/10 Excellent
Lamia
2 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lamia
10/10 Excellent
Laurent, Paris
23 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bravo
Laurent
8/10 Bien
Gregory, Geneve
7 févr. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Magnifique Hôtel tout neuf
Gregory
10/10 Excellent
Voyageur vérifié
2 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait!
Voyageur vérifié
8/10 Bien
Nathalie, Genève
28 févr. 2014
Les points forts : Propreté, personnel et service, confort de la chambre
Belle chambre avec grande terrasse, vue magnifique
Nathalie, Genève
10/10 Excellent
Gregg
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregg
Séjour de 4 nuits en avril 2024
Réponse de GM le 25 avr. 2024
Dear Gregg,thank you for taking the time to write about your recent stay with us. I am delighted to read that you enjoyed your time with us and in particular the breakfast. We take a lot of pride in providing a memorable start of the day and it looks like we achieved this in your case. The culinary team (as all teams actually) will feel energised reading your words. Thank you again.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Pamela
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en avril 2024
Réponse de GM le 13 avr. 2024
Dear Pamela,thank you very much for your kind review of your recent stay with us. We are delighted that you enjoyed your time here at The Nai Harn and that you want to return.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Pamela
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Réponse de GM le 13 avr. 2024
Dear Pamela,thank you for your kind and enthusiastic words about our resort. We can't wait to see also again next year.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Antoinette
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoinette
Séjour de 2 nuits en mars 2024
Réponse de GM le 25 mars 2024
Dear Antoinette,thank you for taking the time to review your recent stay with us. We are very happy to read that you enjoyed your stay to the fullest and singled out the views from the room, our beautiful Naiharn Beach, food and service and also the fact that we are very quiet here at the southern end of the island. We hope you will be able to visit us again.Kind regardsFrank GrassmannGeneral ManagerThe Nai Harn Phuket
8/10 Bien
Cynthia
13 mars 2024
Les points forts : Propreté, personnel et service, équipements
Cynthia
Séjour de 5 nuits en décembre 2023
Réponse de GM le 14 mars 2024
Dear Cynthia,thank you very much for your feedback and for recommending us as a great place for a relaxing vacation.We hope to be able to welcoming you again soon.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Tadashi
Voyage en famille
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tadashi
Séjour de 5 nuits en février 2024
Réponse de GM le 29 févr. 2024
Dear Tadashi,thank you very much for your kind review and top score of 5 out of 5. We are very happy also to read that you rated our breakfast as fantastic. We hope you will have the chance to visit us again.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Andrea
4 févr. 2024
Andrea
Séjour de 3 nuits en février 2024
Réponse de GM le 25 mars 2024
Dear Andrea,thank you very much for your kind review. We are delighted that you rated your stay with us with the highest score of 5 out of 5. We hope that you will be able to recommend us to your family and friends and will be able to visit us again.Kind regardsFrank GrassmannGeneral Manager The Nai Harn Phuket
10/10 Excellent
Derek
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Delightful Resort Experience
Derek
Séjour de 5 nuits en janvier 2024
Réponse de GM le 20 janv. 2024
Dear Derek,thank you for your kind review. We are very happy that you enjoyed your stay with us so much. I will share your feedback with all our staff who will feel energised reading your feedback.I hope you will have a chance to visiting us again.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
W
Voyage en famille
19 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
W
Séjour de 1 nuit en janvier 2024
Réponse de GM le 19 janv. 2024
Dear W,thank you for your kind review, the top score of 10 out of 10 and your remark that all our staff were very nice. We are happy that you enjoyed your stay and hope that you will have a chance to visiting us again.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
elizabeth
12 janv. 2024
elizabeth
Séjour de 9 nuits en janvier 2024
Réponse de Frank Grassmann le 5 févr. 2024
Dear Elizabeth,Thank you for the fantastic five-star rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Best Regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket
6/10 Satisfaisant
Chantal
12 janv. 2024
Chantal
Séjour de 4 nuits en janvier 2024
Réponse de Frank Grassmann le 5 févr. 2024
Dear Chantal,Thank you for taking the time to provide feedback on your recent stay with us. We noticed that you rated your experience with 3 out of 5, and we would like to understand more about your specific concerns. If there are specific aspects or incidents during your stay that you would like to share with us, please feel free to provide more details. We genuinely want to address any issues you may have encountered and make every effort to improve our services.We hope to have the opportunity to welcome you back in the future, and if you decide to stay with us again, we are committed to ensuring a more satisfactory experience.Best Regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket
10/10 Excellent
Tugba
Voyage en couple
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tugba
Séjour de 2 nuits en janvier 2024
Réponse de Frank Grassmann le 18 janv. 2024
Dear Tugba,Thank you for sharing your positive feedback about The Nai Harn! We're delighted to hear that our resort was perfect for your stay, especially for families and young couples seeking a secluded retreat with beach access.We're thrilled that you enjoyed the phenomenal ocean views from our restaurant and rooftop bar. The Grand Ocean View room seems to have made a lasting impression, providing beautiful views, especially at night. It's great to know that you found our buffet breakfast to be amazing with a large variety.Your kind words about our friendly and professional staff are much appreciated. We're pleased to have contributed to a memorable experience for you. We look forward to welcoming you back for another fantastic stay!Best regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket
10/10 Excellent
Cristina, Beverly
1 janv. 2024
Cristina
Séjour de 3 nuits en décembre 2023
Réponse de Frank Grassmann le 8 janv. 2024
Dear Cristina,Thank you so much for awarding us a perfect five out of five rating! Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to the pleasure of hosting you again for another amazing stay in the future.Warm regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket
8/10 Bien
Mehdi
Voyage en famille
29 déc. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Mehdi
Réponse de GM le 30 déc. 2023
Thank you, Mehdi, for your review. We are glad that you gave us a score of 4 out of 5 in relation to your last stay with us. Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Hwi Seung
22 déc. 2023
Hwi Seung
Séjour de 3 nuits en décembre 2023
Réponse de GM le 23 déc. 2023
Dear Hwi Seung,thank you for giving us the highest score of 10 points out of 10 for your recent stay with us. We are delighted to read that you enjoyed your stay so much with us and hope that we can welcome you back again one day.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Donna
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel to chill out
Donna
Séjour de 10 nuits en novembre 2023
Réponse de GM le 19 déc. 2023
Dear Donna,thank you for your great review. We are delighted that you enjoyed our facilities so much and that you were spoilt by the attention from our hosts.We hope that you will have the chance to visit us again one day.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Jungmin
Voyage en couple
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jungmin
Séjour de 3 nuits en décembre 2023
Réponse de GM le 17 déc. 2023
Dear Jungmin,thank you for this very thoughtful review and summary of your recent stay with us. It's a delight to read and we very much look forward to welcoming you again.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
JUSTINA TU
13 déc. 2023
JUSTINA TU
Séjour de 2 nuits en décembre 2023
Réponse de GM le 15 déc. 2023
Dear JUSTINA TU,thank you for your kind review and for rating your recent stay with us with the highest score of 5 out of 5. We are delighted that you enjoyed your stay and hope to welcoming you again.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Patricia
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Réponse de GM le 17 févr. 2024
Dear Patricia,thank you for your feedback and perfect score. We are delighted that you enjoyed your stay so much.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Irina
Voyage en couple
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irina
Réponse de GM le 8 déc. 2023
Dear Irina,thank you for writing this glowing review. We are more than delighted to read that you enjoyed your stay with us so much and. that you would recommend us to your friends and family. We look forward to welcoming you again to The Nai Harn.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Thomas
4 déc. 2023
Thomas
Séjour de 5 nuits en novembre 2023
Réponse de Frank Grassmann le 5 déc. 2023
Dear Thomas, Thank you so much for taking the time to share your fantastic 10 out of 10 rating of your experience at The Nai Harn, Phuket! We are thrilled to hear that you had an exceptional stay with us.Thank you once again for choosing The Nai Harn, Phuket. We look forward to the pleasure of welcoming you back for another exceptional experience in the future.Best regards,Frank GrassmannGeneral ManagerThe Nai Harn, Phuket
10/10 Excellent
Rahi
Voyage en couple
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rahi
Séjour de 3 nuits en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Rahi,thank you for your kind review. We are delighted that you enjoyed your stay and that you would like to visit us again.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Boon Yet
3 déc. 2023
Boon Yet
Séjour de 4 nuits en novembre 2023
Réponse de GM le 5 déc. 2023
Dear Boon Yet,thank you for rating your recent stay with us with the highest score of 10 points out of 10. We are very happy that you enjoyed your stay with us so much and hope to welcoming you again some day soon.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
John
Voyage en couple
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en novembre 2023
Réponse de GM le 1 déc. 2023
Dear John,thank you for your kind review regarding your recent stay with us. We are delighted that you rated us with the highest score of 5 out of 5 and hope that we can welcome you again one day soon.Best regardsFrank GrassmannGeneral Manager
10/10 Excellent
Bavand
Voyage en famille, Voyage en couple
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bavand
Séjour de 4 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Thank you, Bavand, for your kind words. I am glad that you enjoyed the new room type and were happy with your stay. Kind regards Frank GrassmannGeneral Manager
10/10 Excellent
Cullen
Voyage en couple
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cullen
Séjour de 3 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Thank you, Cullen, for your kind words and good score you gave for your recent visit to The Nai Harn Phuket. I am delighted that you would recommend us and we very much hope to welcoming you again one day soon.Best regards Frank GrassmannGeneral Manager
10/10 Excellent
MILTON
21 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
MILTON
Séjour de 3 nuits en novembre 2023
Réponse de GM le 22 nov. 2023
Thank you, MILTON, for giving us such a great score in regards to your recent stay with us. We are delighted and hope to welcome you again in the not too distant future.Kind regardsFrank GrassmannGeneral Manager
10/10 Excellent
Louis
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exactly what I needed - thanks Nai Harn!
Louis
Séjour de 8 nuits en novembre 2023
Réponse de GM le 20 nov. 2023
Dear Louis,thank you for your very accurate review. There's not much that I need to add here. Unfortunately, we are not allowed to add any sun loungers on the beach due to local regulations. Nevertheless, I am very happy that you enjoyed your stay with us. Kind regardsFrank GrassmannGeneral Manager