6/10 Satisfaisant
Lynne Elizabeth
Voyage en couple
22 mars 2024
General communal areas spotless.
Outside areas lovely. Helpful, kind staff.
Management needs some training:
Room was disappointing. We were told we had a “golf” view as we had booked room only. The view was of scrub land between the golf club and hotel.
This was not made clear on the Expedia site.
We asked for a sea view and told no, despite also being told the hotel had very low occupancy (due I expect to Ramadam)
Your site clearly states: kitchen utensils, crockery, cutlery, and also a mini bar. It took three requests to finally get two plates and bowls. No tea towel or sponge - why have a kitchen available?
Also there was only one bedside lamp (with frayed wire)
We asked for another lamp but never received it. (At this point we gave up asking)
Also the shower and bathroom area was not very clean - it needed completely cleaning and scrubbing to bring up to standard. A cleaner came at our request to clean around the shower door.
We asked for extra towels (for hair) - first of all none, then 4 after repeated requests. Then they took them all away again!
Expedia itself is at fault with regards to the amenities available as you are advertising facilities that are not there.
It is doubtful if we would return, despite it being a very convenient hotel as our son lives a few minutes away in the Al Hamra district which was our main reason for booking it.
Lynne Elizabeth
Séjour de 7 nuits en mars 2024