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Avis sur Comfort Inn & Suites Rapid City near Mt. Rushmore

2.5 out of 5
Comfort Inn & Suites Rapid City near Mt. Rushmore
1720 Rapp St, Rapid City, SD

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 74 avis sur 147." "
Note des voyageurs de 8 (Bien), d’après 38 avis sur 147." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 147." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 147." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 147." "

8,4/10

Propreté

8,8/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Brien, Saskatoon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Room was clean and breakfast was good. The water slide was out of order and so was the hot tub so my kids were disappointed. They are in the middle of renovations.
Séjour de 1 nuit en mai 2024
Réponse de Crystal Hatcher le 20 mai 2024
Thank you Brien, I am glad you enjoyed our Comfort Breakfast. We fill it helps give our guests a great start to their day. We apologize for the inconvenience of the hot tub and slide, our crew is working hard to get everything done for our valued guests but we know good things take time. Thank you for choosing to stay with Comfort!

10/10 Excellent

john

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very friendly staff and excellent room, was disappointed that water slide and hot tub not working
Séjour de 1 nuit en mai 2024
Réponse de Crystal Hatcher le 20 mai 2024
Thank you John, our staff will be ecstatic to hear of your compliment towards them as well as your room. We apologize for the inconvenience of the hot tub and slide, our crew is working hard to get everything done for our valued guests but we know good things take time. Thank you for choosing to stay with Comfort!

4/10 Médiocre

James, Colorado Springs

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Construction going on...VERY noisy during the day...hot tub out of order, breakfast was biscuits and gravy, breads (english muffin or bagel) or waffle...no eggs, bacon, sausage or yogurt
Séjour de 2 nuits en mai 2024
Réponse de Crystal Hatcher le 20 mai 2024
Thank you James for taking the time to review your recent stay with us. You are right, we do currently have construction going on outside of the property. This is the final stages of our renovation of our property. We have taken extra measures to ensure the best possible experience for all of our valued guests, but it seems we have fallen short of that during your stay. If there is anything that we can do to make things right, please don't hesitate to reach out to me directly. Thank you for choosing to stay with Comfort!

8/10 Bien

Bill and Gloria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was good.
Séjour de 1 nuit en mai 2024
Réponse de Crystal Hatcher le 19 mai 2024
Thank you Bill & Gloria for your review on your recent stay with us! We are pleased to hear you had a great experience. Thank you for choosing to stay with Comfort!

8/10 Bien

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again
Séjour de 1 nuit en avril 2024
Réponse de Crystal Hatcher le 19 mai 2024
Thank you Jaime, we are thrilled to hear that we can expect you back with us again in the future should you find yourself in the beautiful Black Hills again. We appreciate your loyalty, thank you for choosing to stay with Comfort!

2/10 Horrible

Mariana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
OK So I had called the hotel before to ask if the hot tub was open and they said yes yes it is I have the call log to prove the call, but when I showed up they tell me its closed and has been for 2 years?? Why keep it as something you offer if it has been out of commission for 2 years. The slide not working, the ice machine on the 2nd floor not working, the juice machine during breakfast broken, the coffee cold who ha to heat up coffee that as just served? The breakfast (LOL) options are nothing. Construction stuff everywhere legit looks like a ran down hotel that is not even in service have nothing positive to say
Séjour de 2 nuits en mai 2024
Réponse de Crystal Hatcher le 16 mai 2024
Ms. Mariana, first I would like to sincerely apologize to hear that your stay with us was less then exceptional and satisfactory. We strive to provide the best experience for all of our valued guests, and it seems we have fallen short of that for you. We would love the opportunity to make it right with you, if you feel there is any resolution we can provide.

8/10 Bien

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The rooms were clean and the staff was all very nice. We were traveling from out of town so we chose this hotel because of the waterslide for the kids and the hot tub for the adults. We got to the hotel only to find out that neither was in working order :( They were also undergoing construction so parking & getting luggage inside with the little kids was a challenge. I wish there would have been warning of this or a discount on the room since the ammenities we wanted weren't even included.
Séjour de 1 nuit en mai 2024
Réponse de Crystal Hatcher le 16 mai 2024
Ms. Ashley, first I would like to sincerely apologize to hear that your stay with us was less then exceptional and satisfactory. We strive to provide the best experience for all of our valued guests, and it seems we have fallen short of that for you. We would love the opportunity to make it right with you, if you feel there is any resolution we can provide.

10/10 Excellent

Lowell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Crystal Hatcher le 6 mai 2024
Thank you Lowell for rating your recent stay with us. We appreciate all feedback from our valued guests. Thank you for choosing to stay with us!

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 5 nuits en avril 2024
Réponse de Crystal Hatcher le 30 avr. 2024
Thank you Nicole, we are thrilled to hear you had a great stay! Hope to have you stay with us again, safe travels.

4/10 Médiocre

Jason, Cheyenne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Site is under construction. Untidy and construction equipment sitting around.
Séjour de 1 nuit en avril 2024
Réponse de Crystal Hatcher le 30 avr. 2024
Thank you Jason for taking time out of your day to review your recent stay with us. Although we are under renovation on the exterior of our building we have taken extra measures to make our guests experience exemplary, but it sounds like we were not successful during your stay. We hope to have you come stay with us again to see how great it will all be when finished.

10/10 Excellent

Jerry, DALTON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The property is being remodeled.
Séjour de 1 nuit en avril 2024
Réponse de Crystal Hatcher le 16 avr. 2024
Thank you for your recent review Jerry, although our exterior is under remodel, I hope that we were able to still provide you with an exceptional stay. Come back in a few weeks to see just how beautiful it has all turned out!

4/10 Médiocre

Taylor

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Crystal Hatcher le 16 avr. 2024
Thank you Taylor for your recent review on your stay. We appreciate the opinion for all of our valued guests. Hope to have you back with us soon!

8/10 Bien

Sammi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The night time person didn’t let me know I forgot my ID so for the two days I was there I didn’t have it. They all seen me walk by multiple times and could have called up to my room to let me know I left it. But they didn’t. So that was really odd. They didn’t tell you all the charges that were coming out or hold that may occur on your card. Barley talked. The ladies were really helpful and knowledgeable. Very nice but the night time gentleman wasn’t the greatest. The beds are really firm so if you like that then great if you need soft watch out. Very little food served in the morning even if you wake up at 6 when they serve it. But over all good. If you can’t find something else then I’d say get this one.
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 16 avr. 2024
Thank you Sammi, for taking the time to review on your recent stay with us. First off, I want to apologize for your experience while here at the Comfort. We take great pride in the exceptional service we provide all of our guests and it seems we have fallen short of that for you. If there is anything that I can do to make this right for you, please don't hesitate to reach out to me directly. Thank you and I hope to have you back with us in hopes to provide you with a much more positive experience.

4/10 Médiocre

Steven

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Most the pool area was broken. The door to our room didn’t close properly and couldn’t be locked and you could see into the hall even with the door closed. Bathroom doorknob felt like it was about to fall off. Breakfast was slightly above average.
Séjour de 1 nuit en avril 2024
Réponse de Crystal Hatcher le 16 avr. 2024
Thank you Steven, for taking the time to review on your recent stay with us. First off, I want to apologize for your experience while here at the Comfort. We take great pride in the exceptional service we provide all of our guests and it seems we have fallen short of that for you. If there is anything that I can do to make this right for you, please don't hesitate to reach out to me directly. Thank you and I hope to have you back with us in hopes to provide you with a much more positive experience.

2/10 Horrible

Terry

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When we arrived we were told that the pool was open and a great feature to the hotel. What we found out later was the waterslude and the hottub were out of commission. When we arrived to our room, thry looked clean until we entered the bathroom and we could tell that it had never been cleaned. When we approached the staff, their excuse was they were short handed, then they sent someone up to clean the toilet and the sink only. Leaving the floor dirty even after we mentioned the black hair all over the floor. My wife called the front desk and they said they would send soneone up to clean the floor, but no one ever showed. We left to run around town for a few hours and when we came back they still hadnt cleaned the rest of the bathroom. Also their was garbage under one of the chairs in our room. So if this was cleaned it was a quick job. The last day to leave we went down for their adequate breakfast and when we went back to our room the key woyld not let us in to our room at 10am, check out being 11 am it shiuld srill work, we made 3 trips down to fro t desk to get the card re-entered and it never did open our door, they had to come up twice with a specail key to open our door all while standing with 2 young children in the hallway for over 20 minutes. Overall this was a Very Bad choice for a hotel. .upon leaving my daughter noticed ine of the bed comforters was badly stained, just an added bad experience for a hotel. the last time we stay at any of the comfort inn.
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 2 avr. 2024
Thank you Terry, first off, I would like to say thank you for taking the time out of your busy day to review on your recent stay with us. Here at the Comfort Inn & Suites, we take great pride in providing all of our valued guests with nothing less then the most exceptional experience possible, so we are sadden to hear that we have feel short of exceeding your expectations. I would love the opportunity to make this right for you, please feel free to contact me directly.

6/10 Satisfaisant

Virgil

Voyage en couple
Breakfast was good
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 2 avr. 2024
Thank you, Virgil, for your review. We are happy to hear that you found our 'Comfort Breakfast' suited your expectations. We hope to have you stay with us again.

6/10 Satisfaisant

Jasmin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
The property was getting remodeled there was a lot of construction
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 2 avr. 2024
Thank you for your recent review. You are right, our exterior is under renovation, but as you have seen from the interior renovation being completed - it is well worth the wait! Be sure to come back and stay with us when it is all done!

4/10 Médiocre

Ryan, SIOUX FALLS

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I understand there was renovations being done. We tried staying here over a year ago and it was under renovation then. I really didn't expect that the Pool Slide and the Hot Tub wasn't working - the kids were disappointed. Most of the ice machines weren't working. The TV in our room didn't work. We arrived in town two hours early at 2pm and the hotel was empty - literally no cars in the parking lot. We asked if we could still check-in early - surely there would be an open room for our booking by then. No, they would not let us check-in until 4pm. They eventually let us use the pool until we 4pm - but as mentioned, the slide wasn't working and the hot tub was out of service. Why??? who knows. We get assigned a room and the rooms were nice. the renovations they've done to the rooms and lobby were quite good. However, the TV system didn't work (and it was March Madness and we wanted to watch the games together). We asked if they could fix it, but they didn't know how. They weren't sure if they could move us, but eventually they put us in a different room which felt smaller than what we paid for. The breakfast in the morning was quite pathetic. There was hardly any food put out in the first place, and what was out there ran out quickly. And they didn't refill things very quickly if at all. So the service at this hotel is inexperienced, and quite lacking. The rooms are nice, but its definitely just a place to sleep. I would not recommend.
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 2 avr. 2024
Thank you Ryan, first off, I would like to say thank you for taking the time out of your busy day to review on your recent stay with us. Here at the Comfort Inn & Suites, we take great pride in providing all of our valued guests with nothing less then the most exceptional experience possible, so we are sadden to hear that we have feel short of exceeding your expectations. I would love the opportunity to make this right for you, please feel free to contact me directly.

6/10 Satisfaisant

Traci, Casper

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
The waterslide and hot tub were out of commission and there was a lot of construction on the out side of the building inside the water fountains were not in working order and then for breakfast the following day there was little to no food available and no kitchen worker to be found and the front desk staff didn't seem to worried about ensuring that the breakfast was set up and ready for guests. The waffle batter was like water: no creamer for coffee, no hot water for oatmeal, and the fridge with juice was locked. Just overall I was not pleased with my stay
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 25 mars 2024
First, I would like to thank you for taking the time to review on your recent stay with us. We take great pride in providing such an exemplary experience for all of our valued guests but it seeks we have fallen short of that service during your stay. I will be sure to share your remarks with our staff in hope that we can better this experience for all of our future guests. We hope to have you back with us so we can better exceed your expectations.

8/10 Bien

Tyeesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 2 avr. 2024
Thank you for taking time out of your busy day to review on your recent stay with us. We appreciate the opinion from all of our valued guests. Thank you for staying with us!

6/10 Satisfaisant

Pamela

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 22 mars 2024
Thank you for taking the time to review your stay with us, we appreciate the opinion from all of our valued guests.

8/10 Bien

Trina

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was friendly. My room however was missing toiletries such as Kleenex, toilet paper and shampoo and conditioner. The new shower installed shampoo set that should have been installed was not. I had to ask for these myself.
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 20 mars 2024
Thank you Trina for your review on your recent stay with us. We take great pride in the experience we provide all of our valued guests so I apologize that we fell short of your expectations. Hope to have you stay with us again in hopes to improve your experience. Thank you!

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are small. They didn’t clean the room during our two night stay. The drains are slow.
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 20 mars 2024
Thank you Jennifer for your review on your recent stay with us. We take great pride in the experience we provide all of our valued guests so I apologize that we fell short of your expectations. Hope to have you stay with us again in hopes to improve your experience. Thank you!

8/10 Bien

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good stay. I wish the breakfast was better.
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 19 mars 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

10/10 Excellent

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast
Réponse de Crystal Hatcher le 19 mars 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

8/10 Bien

Nicholas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable
Séjour de 2 nuits en mars 2024
Réponse de Crystal Hatcher le 19 mars 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

10/10 Excellent

Scott

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As expected
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 19 mars 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

6/10 Satisfaisant

Jerry

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
When you visit Rapid City in off season, don't expect things like the hot tub, ice machines, maid service and breakfast juice at this hotel. This hotel does have a location just off the interstate and is centrally located to all attractions. I will not visit this hotel again. Always call befor you book thru Expedia if hotel amenities are inportant to you.
Séjour de 3 nuits en mars 2024
Réponse de Crystal Hatcher le 14 mars 2024
Thank you for your review on your stay with us, we apologize for the inconvenience of the remodel of our exterior as well as our hot tub, we are in the process of making our property into a great experience for all of our valued guests.

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean, great exercise room. Very disappointed that the hot tub was closed.
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 13 mars 2024
Thank you for taking the time to write a review on your recent stay with us. We appreciate all feedback from our valued guests. I do apologize for the inconvenience of the hot tub being out of order. It is currently being remodeled and will be in its best shape once it is completed.

10/10 Excellent

Dakota

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot tub down and construction
Séjour de 1 nuit en mars 2024
Réponse de Crystal Hatcher le 14 mars 2024
Thank you for your review on your stay with us, we apologize for the inconvenience of the remodel of our exterior as well as our hot tub, we are in the process of making our property into a great experience for all of our valued guests.

10/10 Excellent

Marilyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great motel, very friendly staff
Séjour de 3 nuits en février 2024
Réponse de Crystal Hatcher le 13 mars 2024
Thank you Marilyn, our staff take great pride in providing such a great experience when our guests stay with us, we are glad to hear that it shows. We hope to see you again, safe travels!

10/10 Excellent

Cami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The rooms have just been renovated and they are nice, clean and lots of light (which I love). The hot tub is still being renovated so that was a bummer. Also the treadmill in the fitness center is not working - another bummer. Everything else is great.
Séjour de 1 nuit en février 2024
Réponse de Crystal Hatcher le 28 févr. 2024
Thank you, Cami, you are right - we have recently undergone a full remodel of our interior and have begun on the exterior. We are so excited for all of our guests to see all of the hard work and care we have put into ensuring the best possible experience in all aspects of their stay.

10/10 Excellent

Brock & Kelsey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were clean, comfortable and recently redone.
Séjour de 1 nuit en février 2024
Réponse de Crystal Hatcher le 28 févr. 2024
Thank you, Brock & Kelsey, for your recent review. I am thrilled to hear that we were able to provide you with such a comfortable experience. Hope to have you back with us soon!

10/10 Excellent

joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Great bed, and good breakfadt
Séjour de 1 nuit en février 2024
Réponse de Crystal Hatcher le 28 févr. 2024
Thank you Joy for taking the time out of your day to review on your recent stay with us. So glad to hear that you enjoyed our complimentary breakfast, we feel it helps us provide our guests with a great start to their day. Thank you for choosing to stay with us!

10/10 Excellent

Dawson

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Kimberly Orosco Assistant General Manager le 22 janv. 2024
Dear Dawson, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

10/10 Excellent

Christy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great improvements are being made!
Séjour de 1 nuit en janvier 2024
Réponse de Kimberly Orosco Assistant General Manager le 15 janv. 2024
Dear Christy, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest the best experience possible. We are so happy to hear that you liked our newest improvements. We look forward to your next stay with us.Sincerely,

8/10 Bien

steven

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Big updated rooms with comfy beds.
Séjour de 2 nuits en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 15 janv. 2024
Dear Steven, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

8/10 Bien

Tyeesha

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 20 déc. 2023
Dear Tyeesha, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guests our very best. We Look forward to your next stay with us.Sincerely,

10/10 Excellent

Derek

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They went above and beyond to make our stay great. Thank you
Séjour de 1 nuit en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 18 déc. 2023
Dear Derek,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to make sure we go above and beyond for our guests. We look forward to your next visit with us.Sincerely,

10/10 Excellent

Natasha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, safe and friendly
Séjour de 3 nuits en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 18 déc. 2023
Dear Natasha,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to seeing you in the future.Sincerely,

6/10 Satisfaisant

Randi

Séjour de 5 nuits en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 20 déc. 2023
Dear Randi, Thank you for taking the time answer our survey. Here at Comfort Inn & Suites, we strive to give our guests the best experience possible. We look forward to your next stay with us.Sincerely,

10/10 Excellent

Thomascine White

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Kimberly Orosco Assistant General Manger le 14 déc. 2023
Dear Thomascine, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

8/10 Bien

KEVIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 13 déc. 2023
Dear Kevin, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, We strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

2/10 Horrible

Hattie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad experience
The hotel was under construction and the pool and fitness room were closed. The bathroom floor was so sticky we didn’t even take our shoes off. Paid for a 2 night stay and checked out after 1 night. After a long day of driving, we were highly disappointed. Still waiting for a call from the general manager. It’s been 2 days and 2 request for a call.
Séjour de 2 nuits en décembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 10 déc. 2023
Dear Hattie, Thank you for taking the time to answer our survey. On behalf of our entire team, i would personally like to apolgize for failing to meet your expectations. i will get with my housekeeping staff to address the floor issue. i am also sorry about our gym and pool being closed due to renovations. We hope to be presented with a new opportunity to meet your expectations.Sincerely,

10/10 Excellent

Jennifer

Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 18 déc. 2023
Dear Jennifer, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to seeing you during your next visit.Sincerely,

10/10 Excellent

Laura

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New Rooms and Clean Hotel
The hotel was being renovated while I stayed, so I didn't get to check out the pool. But the room I got was great! The 2nd floor had just finished being renovated, and I was the first one to stay in the new room I had booked. They did a good job making the place look and feel nice! The bed was insanely comfortable, the whole room felt very clean. It was honestly one of my favorite hotels stays of the past few years. I loved that the room felt new and clean, and I did not feel grossed out at all like I had in other hotels. I really hope they keep it as nice as possibly, because I will definitely book again in the future. Thank you for a cozy and clean stay!
Séjour de 2 nuits en novembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 23 nov. 2023
Dear Laura, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest the very best. We would personally like to thank you for the kind things you said about our new renovation. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 13 nov. 2023
Dear Scott,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guests the best we can give. We look forward to your next stay with us.Sincerely,

10/10 Excellent

Rocco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfort
Séjour de 1 nuit en novembre 2023
Réponse de Kimberly Orosco Assistant General Manager le 6 nov. 2023
Dear Rocco,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest's our very best. We look forward to seeing again in the future.Sincerely,

2/10 Horrible

Meghan

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are dirty, smelly. Really low quality stay, one of the worst hotels.
Séjour de 2 nuits en octobre 2023
Réponse de Kimberly Orosco Assistant General Manager le 23 oct. 2023
Dear Meghan, Thank you for taking the time to answer our survey. On behalf of our entire staff, I would like to apolgize for failing to meet your expectations. We are currently going through a renovation and are actively trying to address your concerns. We hope to be presented with an opportunity to exceed your expectations in the future.Sincerely,

2/10 Horrible

Trevor

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not happy
Booked hotel for kids to swim the slide was broken the hot tub didn’t work either
Séjour de 1 nuit en octobre 2023
Réponse de Kimberly Orosco Assistant General Manager le 23 oct. 2023
Dear Trevor, Thank you for taking the time to answer our survey. On behalf of our entire staff, I would personally like to apologized for broken slide and hot tub. We are currently in works of getting both those issues fixed. We hope in the future we have an opportunity to exceed your expectations.Sincerely,