Avis sur The Westin Rancho Mirage Golf Resort & Spa
The Westin Rancho Mirage Golf Resort & Spa
71333 Dinah Shore Drive, Rancho Mirage, CA
Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Resort Manager le 13 mai 2024
Dear Jennifer, Thank you for choosing us and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Rancho Mirage Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Roman La Rose,Resort Manager
10/10 Excellent
YVETTE, PASADENA
Voyage en couple
11 mai 2024
YVETTE
Séjour de 1 nuit en mai 2024
Réponse de Resort Manager le 11 mai 2024
Dear Yvette, On behalf of our team at The Westin Rancho Mirage Golf Resort & Spa, thank you for the excellent rating. We strive to deliver immaculate, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to be your resort of choice whenever you return to the area.Roman La Rose,Resort Manager
6/10 Satisfaisant
Ava
7 mai 2024
Les points forts : Propreté
Ava
Séjour de 1 nuit en mai 2024
Réponse de Resort Manager le 9 mai 2024
Dear Ava, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Roman La Rose,Resort Manager
4/10 Médiocre
ERIC, Garden Grove
Voyage en famille
5 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
ERIC
Séjour de 3 nuits en mai 2024
Réponse de Resort Manager le 6 mai 2024
Dear Eric, Thank you for being our guest and for taking the time to share your review with us. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed our accommodations. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to our city.Roman La Rose,Resort Manager
10/10 Excellent
Mark
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mai 2024
Réponse de Resort Manager le 5 mai 2024
Dear Mark, Thank you for taking the time to leave your generous rating regarding your recent visit to our resort. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Rancho Mirage Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Roman La Rose,Resort Manager
10/10 Excellent
Stan
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stan
Séjour de 1 nuit en avril 2024
Réponse de Resort Manager le 25 avr. 2024
Dear Stan, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are thrilled you loved our impeccable resort and the food offerings at our in-house restaurants. It was our pleasure accommodating you, and we hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Joey, Los Angeles
Voyage en groupe, Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joey
Séjour de 3 nuits en avril 2024
Réponse de Resort Manager le 19 avr. 2024
Dear Joey, Thank you for being our guest and for your generous review. We are pleased that you enjoyed your stay again at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates, especially Jay, helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure hosting you, and we look forward to welcoming you back very soon.Roman La Rose,Resort Manager
10/10 Excellent
Yolanda
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yolanda
Séjour de 1 nuit en avril 2024
Réponse de Resort Manager le 15 avr. 2024
Dear Yolanda, Thank you for being our guest at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our spacious guestrooms. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we hope to see you again soon.Roman La Rose,Resort Manager
10/10 Excellent
Yvonne
13 avr. 2024
Yvonne
Séjour de 2 nuits en avril 2024
Réponse de Resort Manager le 4 mai 2024
Dear Yvonne, Thank you for your perfect rating of The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Sharon
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en avril 2024
Réponse de Resort Manager le 15 avr. 2024
Dear Sharon, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
8/10 Bien
Jeffery
13 avr. 2024
Jeffery
Séjour de 1 nuit en avril 2024
10/10 Excellent
Hector
Voyage en famille
12 avr. 2024
Hector
Séjour de 1 nuit en avril 2024
Réponse de GENERAL MANAGER le 13 avr. 2024
Dear Hector, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Roman La Rose,Resort Manager
10/10 Excellent
Lauren
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en mars 2024
Réponse de Resort Manager le 11 avr. 2024
Dear Lauren, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
6/10 Satisfaisant
Keya
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Keya
Séjour de 5 nuits en mars 2024
Réponse de Resort Manager le 10 avr. 2024
Dear Keya, Thank you for taking the time to rate your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We hope you will give us another opportunity to welcome you to the enriching experience you deserve.Roman La Rose,Resort Manager
4/10 Médiocre
RITA
Voyage en famille
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
RITA
Séjour de 4 nuits en avril 2024
Réponse de Resort Manager le 9 avr. 2024
Dear Rita, Thank you for being our guest and for sharing your thoughtful review. We sincerely apologize for not meeting your expectations during your recent stay at our resort. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback will be shared with the appropriate individuals to ensure that such lapses do not happen again. We certainly understand the frustration you must have felt and are very grateful for your patience. That said, we appreciate knowing you liked our attentive associates. Thank you once more for your comments, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Roman La Rose,Resort Manager
8/10 Bien
Cynthia
7 avr. 2024
Cynthia
Séjour de 3 nuits en avril 2024
Réponse de Resort Manager le 28 avr. 2024
Dear Cynthia, Thank you for choosing The Westin Rancho Mirage Golf Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Roman La Rose,Resort Manager
8/10 Bien
Andrew
Voyage en famille
6 avr. 2024
Andrew
Séjour de 3 nuits en avril 2024
Réponse de Resort Manager le 7 avr. 2024
Dear Andrew, Thank you for sharing your review of The Westin Rancho Mirage Golf Resort & Spa. We hope you had a pleasant stay, and we are glad you liked our beautiful property. That said, we regret not meeting all of your expectations, and we are sorry for any inconvenience you may have had during your time with us. We are continually striving to improve our guest experience, and we are grateful for feedback that helps us with these goals. Thank you again for your business, and we look forward to exceeding your expectations on your next visit.Roman La Rose,Resort Manager
8/10 Bien
Traci
5 avr. 2024
Traci
Séjour de 2 nuits en avril 2024
Réponse de Resort Manager le 26 avr. 2024
Dear Traci, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your nice rating and are pleased we could be a part of enhancing your time here in Palm Springs. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
4/10 Médiocre
Jeremy
Voyage en famille
5 avr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Jeremy
Séjour de 2 nuits en avril 2024
Réponse de Resort Manager le 6 avr. 2024
Dear Jeremy, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Furthermore, it is disheartening to hear that we may have also missed the mark with some of our services as well; this will be addressed with our team to make sure we are improving our services moving forward. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Roman La Rose,Resort Manager
6/10 Satisfaisant
Lawlun
4 avr. 2024
Lawlun
Séjour de 5 nuits en mars 2024
Réponse de Resort Manager le 25 avr. 2024
Dear Lawlun, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Roman La Rose,Resort Manager
4/10 Médiocre
Kye, Encinitas
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Équipements
Les points faibles : Propreté
Kye
Séjour de 2 nuits en mars 2024
Réponse de Resort Manager le 5 avr. 2024
Dear Kye, Thank you for choosing our resort again and for your review. Please accept our sincere apologies for the service shortfalls you experienced during your time with us, and we are sorry to read you left us earlier than expected. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We are also sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our resort very seriously, and steps are already underway to ensure this is not repeated. Thank you once more for your patience, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Roman La Rose,Resort Manager
6/10 Satisfaisant
Camilla, Redmond
Voyage en couple
2 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Camilla
Séjour de 2 nuits en mars 2024
Réponse de Resort Manager le 5 avr. 2024
Dear Camilla, Thank you for sharing your thoughtful review. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and are very grateful for your patience. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. It was also disappointing to read about the issues you had with the lack of upkeep of our resort; we will share this with the appropriate individuals as we always strive to enhance our guest experience. That said, we appreciate your comments about our signature Westin Heavenly Bed. Thank you again for your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Roman La Rose,Resort Manager
8/10 Bien
Alex
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 2 avr. 2024
Dear Alex, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back again.Roman La Rose,Resort Manager
10/10 Excellent
Susan
Voyage d’affaires
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 1 avr. 2024
Dear Susan, Thank you for being our guest and for sharing your review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our intuitively designed property and thoughtful associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your feedback, and we look forward to your return.Roman La Rose,Resort Manager
8/10 Bien
Eitan
Voyage en famille
31 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eitan
Séjour de 3 nuits en mars 2024
Réponse de Resort Manager le 1 avr. 2024
Dear Eitan, Thank you for your review of The Westin Rancho Mirage Golf Resort & Spa, a refreshing and relaxing family retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. That said, we regret not meeting some of your expectations, and we will share your feedback appropriately to ensure a better guest experience going forward. Thank you again for your positive rating, and we look forward to making more memories with you and your family on your next visit.Roman La Rose,Resort Manager
10/10 Excellent
Ariel
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ariel
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 1 avr. 2024
Dear Ariel, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. Thank you again for your recommendation, and we hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Chris
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 3 nuits en mars 2024
Réponse de Resort Manager le 1 avr. 2024
Dear Chris, Thank you for your gracious review and for all the lively things that you had to say about The Westin Rancho Mirage Golf Resort & Spa, a refreshing and relaxing family retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to making more memories with you and your family on your next visit.Roman La RoseResort Manager
10/10 Excellent
Judith
30 mars 2024
Les points forts : Propreté
Judith
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 1 avr. 2024
Dear Judith, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our beautiful property and attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to your next visit.Roman La Rose,Resort Manager
10/10 Excellent
Marilin
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marilin
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 31 mars 2024
Dear Marilin, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Roman La Rose,Resort Manager
10/10 Excellent
Lisa
30 mars 2024
Lisa
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 19 avr. 2024
Dear Lisa, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager
2/10 Horrible
Sharon
30 mars 2024
Sharon
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 19 avr. 2024
Dear Sharon, Thank you for choosing us and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Roman La Rose,Resort Manager
10/10 Excellent
Robert
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mars 2024
Réponse de Resort Manager le 27 mars 2024
Dear Robert, Thank you for evaluating your stay with us. We are glad you were satisfied with many aspects of our resort, including our accommodations, cordial associates, and especially our breakfast buffet. That said, we appreciate you sharing your valuable insights which help us enhance our future guest experiences. It was our pleasure to have served you and hope you will choose The Westin Rancho Mirage Golf Resort & Spa whenever your travels bring you our way.Roman La Rose,Resort Manager
4/10 Médiocre
Anthony, Los Angelesa
Voyage en couple
25 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 27 mars 2024
Dear Anthony, Thank you for choosing to stay with us during your visit to Palm Springs. We regret learning about the difficulties in both of your guestrooms and sincerely apologize for the inconvenience caused. Everything we do is designed to provide a revitalizing experience, and we are truly sorry for not meeting these expectations. We have shared your comments with the relevant teams, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit.Roman La Rose,Resort Manager
10/10 Excellent
Leslie
25 mars 2024
Les points forts : Propreté
Leslie
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 26 mars 2024
Dear Leslie, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your excellent rating and are delighted we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Daryl
Voyage en couple
24 mars 2024
Daryl
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 25 mars 2024
Dear Daryl, Thank you for your perfect rating of The Westin Rancho Mirage Golf Resort & Spa and for letting us know you enjoyed your overall visit. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Roman La Rose,Resort Manager
10/10 Excellent
Nancy
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 24 mars 2024
Dear Nancy, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making it an ideal place to relax and rejuvenate. We are excited to be your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Nancy
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 24 mars 2024
Dear Nancy, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our comfortable guestrooms and attentive service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we are excited to see you again soon.Roman La Rose,Resort Manager
10/10 Excellent
Melody
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melody
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 24 mars 2024
Dear Melody, Thank you for the perfect rating of The Westin Rancho Mirage Golf Resort & Spa, a refreshing retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you once more for being our guest, and we hope you will revisit soon to be recharged again by the Californian desert and stunning mountain views here in our beautiful area.Roman La Rose,Resort Manager
10/10 Excellent
Denise K.
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denise K.
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 18 mars 2024
Dear Denise, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We are glad you loved our thoughtful hospitality, delicious food, and well-kept guestrooms. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Inderdeep
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Inderdeep
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 19 mars 2024
Dear Inderdeep, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your perfect rating and are pleased we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Rosa
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager le 17 mars 2024
Dear Rosa, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service.We look forward to your next visit.Roman La Rose,Resort Manager
8/10 Bien
Thomas
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 12 mars 2024
Dear Thomas, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. It was our pleasure accommodating you, and we hope to see you again soon.Roman La Rose,Resort Manager
10/10 Excellent
Jeffery
11 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffery
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 11 mars 2024
Dear Jefferey, Thank you for your perfect rating. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your return.Roman La Rose,Resort Manager
10/10 Excellent
Myckola
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Myckola
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 12 mars 2024
Dear Myckola, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Roman La Rose,Resort Manager
10/10 Excellent
Adria
9 mars 2024
Les points forts : Propreté et personnel et service
Adria
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 11 mars 2024
Dear Adria, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager
10/10 Excellent
Heidi
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heidi
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 5 mars 2024
Dear Heidi, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our spacious guestrooms and attentive service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we are excited to see you again soon.Roman La Rose,Resort Manager
10/10 Excellent
Mary
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 5 mars 2024
Dear Mary, Thank you for your recent stay at The Westin Rancho Mirage Golf Resort & Spa and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Mike, and thank him personally for the work that he is doing daily. Thank you again, and we look forward to having the opportunity to welcome you back very soon.Roman La Rose,Resort Manager
10/10 Excellent
Jessica
Voyage en groupe, Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en février 2024
Réponse de GENERAL MANAGER le 27 févr. 2024
Dear Jessica, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our spacious guestrooms and our signature Westin Heavenly Bed. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we look forward to seeing you again soon.Roman La Rose,Resort Manager
10/10 Excellent
Manoj
21 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Lovely resort
Manoj
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 21 févr. 2024
Dear Manoj, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Rancho Mirage Golf Resort & Spa, a refreshing retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you once more for your feedback, and we hope you will revisit soon to be recharged again by the Californian desert and stunning mountain views here in our beautiful area.Roman La Rose,Resort Manager
10/10 Excellent
REY
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
REY
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 21 févr. 2024
Dear Rey, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager