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Avis sur Tru by Hilton Chapel Hill

2.5 out of 5
Tru by Hilton Chapel Hill
1742 FORDHAM BLVD, Chapel Hill, NC

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 213 avis sur 291." "
Note des voyageurs de 8 (Bien), d’après 45 avis sur 291." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 291." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 291." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 291." "

9,6/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Diego

Property looked like an Ikea hostel, done as cheap as possible for a “modern” look.
Séjour de 4 nuits en avril 2024

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Very clean!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Lynnette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed here a couple of times and at several Tru locations. Always a good experience. Glad they are pet friendly. If there is a choice for a Tru hotel, pick it.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lynnette

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tru hotels are nice, comfortable, clean, affordable. Always enjoy staying at one of these hotels.
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
It was our pleasure to have you as a guest and we strive to make the hotel your home away from home. Thank you for your review and we hope to see you again.

2/10 Horrible

Tracey Allyson

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
As a team, we take all feedback seriously and are committed to addressing any concerns that arise.We understand the importance of providing a positive experience for our customers, and we are working diligently to rectify the situation. We value your input and would appreciate the opportunity to discuss this matter further in order to find a resolution that meets your satisfaction.Please feel free to reach out to me directly at the hotel to discuss this matter further. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

10/10 Excellent

Jeanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Updated and clean
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 3 nuits en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

4/10 Médiocre

Geeta

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The front desk staff was extremely rude. We felt we’re not trained in customer service
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 15 avr. 2024
Please accept my apologies for this as this is not how I want my guests to feel. I will address this with the staff immediately.Thank you for the valuable feedback.

4/10 Médiocre

Brian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Woke up at 230 am ac wasn’t working. Tried to turn it down message said Wait? Called front desk no one answered 1st time 2nd time after several rings they did. No maintenance person available and the guy was not helpful at all. He acted like I was inconvenience to him. The breakfast is a joke. It is a newer hotel so it is clean but with way things were give it a few years it will be like the hotel behind them. Never stay at one again nor will I recommend
Séjour de 1 nuit en avril 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I am terribly sorry about the experience that you had during your stay. Although we do not have maintenance staffed overnight I can see the difficulties that you had incurred and I will take corrective measures to make sure this does not happen again..

10/10 Excellent

DIVIS

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 9 avr. 2024
Thank you for your honest review. We value all feedback and hope to see you again.

10/10 Excellent

Kathryn

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a great stay at Tru Hilton Chapel Hill. The staff is very accommodating and pleasant. We will be back!
Séjour de 3 nuits en mars 2024
Réponse de Mary S- General Manager le 15 avr. 2024
Thank you for your feedback and we are pleased to hear that you enjoyed your stay here in Chapel Hill. Please come and visit us again should you return to the area

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Roland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The fresh pancakes each morning were outstanding, a pleasant surprise...The staff was very helpful and cheerful.... Especially our Breakfast hostess!!!....The only drawback was that during our 3 night stay, we did not receive service for our room...I had to retrieve fresh towels and empty the trash.... However, we will stay there again.....
Séjour de 3 nuits en avril 2024
Réponse de Mary S- General Manager le 15 avr. 2024
I am happy to hear that you had a good experience, with the exception of the housekeeping issue. This is not the standard at this location and will speak to housekeeping manager about this so that it can be resolved. Thank you for the honest feedback.

2/10 Horrible

Craig

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
As a team, we take all feedback seriously and are committed to addressing any concerns that arise.We understand the importance of providing a positive experience for our customers, and we are working diligently to rectify the situation. We value your input and would appreciate the opportunity to discuss this matter further in order to find a resolution that meets your satisfaction.Please feel free to reach out to me directly at the hotel to discuss this matter further. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love to stay here to visit UNC. New, clean, affordable, convenient, trusted.
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru , we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.

6/10 Satisfaisant

Bingdong

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
loud
Séjour de 2 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Bien

Mik

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Bien

Julie, Centennial

Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

eleanor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great convenient property
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Bien

Allyna

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The air conditioner kept my family up all night. It sounded like a weed wacker or heavy machinery. It was ridiculously loud and rickety. Other than that this place was really nice and fresh looking.
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I apologize for the uncomfortable stay you experienced during your recent visit. It is important to us that our guests feel comfortable and well taken care of, and it is clear that we fell short of that standard during your stay.We are taking your feedback seriously and will be addressing the issues you encountered to ensure that no other guests have a similar experience in the future. Your satisfaction is our top priority, and we are committed to making things right.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, well manage property. No frills, rooms are small but adequate. Bathroom was nice.
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you David for your review. I am happy to hear that you were happy with your stay and room size.Please come and see us again should you needs arise.

10/10 Excellent

Lynndie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay! Quick and cheap uber ride to downtown chapel hill!
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru by Hilton Chapel Hill, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.

8/10 Bien

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience. I am happy to know that or location fit your needs.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Bien

Barbara, King William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you Barbara for your feedback. I hope that your stay was what you expected it to be and we are happy to know that you enjoyed your stay with us here in Chapel Hill.

8/10 Bien

Nina, Virginia Beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and welcoming. Really close to the college area.
Séjour de 2 nuits en mars 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We are happy to know that the location fit your needs and that you were met with courtesy and kindness. We strive to give our best customers the best experience possible.Thank you for your business and positive feedback

10/10 Excellent

Richard, Dandridge

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you Richard for the feedback. I hope that your stay was what you had expected and slept well. We appreciate you as a guest and hope that you will return to see us again should you be in the area.

10/10 Excellent

Trisha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and staff was very friendly.
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
Thank you so much for you r honest feedback and your patronage. We hope that you enjoyed your stay with us in Chapel HIll.

10/10 Excellent

Jacqueline

Séjour de 3 nuits en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.

6/10 Satisfaisant

Wayne

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Slow check in
Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 18 févr. 2024
I am sorry to hear that you had a less then great experience. Please reach out to the hotel and let us know what could have been done better for you to have a better experience

8/10 Bien

Brooke

Séjour de 1 nuit en février 2024

10/10 Excellent

Michelle

Séjour de 1 nuit en février 2024
Réponse de Mary S- General Manager le 25 avr. 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Allyson

Séjour de 2 nuits en février 2024

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Jamie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Christina, Welcome

Les points forts : Propreté
Séjour de 2 nuits en décembre 2023

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Debi

Loved every minute!
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Chiraz

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Tony le 14 janv. 2024
Thank you so much for an excellent score. Stop by some time to see us anytime.

10/10 Excellent

Carolene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Tony le 14 janv. 2024
Thank you! Ms Carolene for all 10's we love when our guest have a great stay.

10/10 Excellent

Li

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely decorated and well maintained. Breakfast selection was good. Best part is coffee bar is available 24/7
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Location in Chapel Thrill
Clean, quiet and great location. The property was so nice, I chose to stay an extra day rather than drive in the heavy rainstorm.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Anna

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from the cleanliness to the amazing service was the best! We were very impressed. Will def recommend and stay again.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value in a busy area
Quick, one night stay to attend party in town. Hotel was close to downtown Chapel Hill. Room was fine, bathroom clean and downstairs coffee was good. Didn’t eat breakfast as we had other plans. Would stay here again as it was a good value.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
QuikTrip
In town for a concert this hotel is close enough to the Durham performing arts center and is not the first Tru by Hilton I have stayed in. These hotels never disappoint. They are always clean and comfortable.
Séjour de 1 nuit en novembre 2023