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Avis sur The Umstead Hotel and Spa

5 out of 5
The Umstead Hotel and Spa
100 Woodland Pond Dr, Cary, NC

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 463 avis sur 554." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 554." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 554." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 554." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 554." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

ANNICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A visiter absolument
Hotel très bien tenu atmosphère, service, prise en charge du client, cuisine vraiment top. Cela nous rappelle l’hoteller Suisse!
Séjour de 5 nuits en décembre 2018

8/10 Bien

Philippe, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Cadre très agréable au tour d'un petit étang - Boisé - Chambres avec balcon (important pour les fumeurs !!!!) Piscine - Spa Seul bémol, Autoroute à proximité, fond sonore présent depuis le balcon Restaurant de niveau gastronomique (Équivalent étoilé Michelin = rare aux US)

10/10 Excellent

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a perfect Mother’s Day getaway.
Séjour de 2 nuits en mai 2024
Réponse de David Mars le 13 mai 2024
Katie,Thank you for leaving a kind review. I am pleased to hear that you had a perfect Mother’s Day getaway at The Umstead. We look forward to welcoming you back for your next special occasion.Warmest regards,David MarsManaging Director

10/10 Excellent

Julie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely hotel that made everything easy and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de David Mars le 29 avr. 2024
Julie,Thank you for your kind review. I am delighted to learn that you had a comfortable stay at the Umstead. Your compliments will be shared with our entire team, and we all look forward to welcoming you back soon. Warmest regards,David MarsManaging Director

10/10 Excellent

Darrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and the staff was very friendly and helpful!
Séjour de 2 nuits en avril 2024
Réponse de David Mars le 22 avr. 2024
Darrick,Thank you for the 5-star review. Your compliments will be shared with our entire staff, and we all look forward to hosting your next visit. Warmest regards,David MarsManaging Director

10/10 Excellent

James, Charlotte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel I've ever stayed at - and that's saying a lot. My wife and I enjoyed our one-night stay so much that we plan to make it an annual event - and for more than one night. Our only misgiving was that we went into Raleigh for some sightseeing. We should have just stayed at the hotel and enjoyed ourselves. A real treat!
Séjour de 1 nuit en avril 2024
Réponse de David Mars le 19 avr. 2024
James,Thank you so much for the kind review. I am delighted to learn that you and your wife enjoyed your recent stay, and we all look forward to welcoming you both back for your new annual event. Warmest regards,David MarsManaging Director

10/10 Excellent

Agent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This gorgeous hotel is perfection. So happy with the service.
Séjour de 1 nuit en avril 2024
Réponse de David Mars le 16 avr. 2024
Thank you so much for the positive review and kind words. I am delighted to learn that you enjoyed your recent visit, and we look forward to seeing you again soon. Warmest regards,David MarsManaging Director

8/10 Bien

Caryl, Chester

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I’m usually very happy with my stay- this time it was sub par.
Séjour de 2 nuits en avril 2024
Réponse de David Mars le 15 avr. 2024
Caryl, Thank you for sharing your feedback. I am disappointed to hear that your most recent stay did not exceed your expectations. I would very much like to speak with you more about your experience and where we fell short. Please feel free to reach out to the hotel and ask for me directly and I would be happy to discuss this with you. Warmest regards,David MarsManaging Director

10/10 Excellent

Kathleen, Watertown

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. Spacious rooms and bathrooms. Beautiful patio overlooking the pond for dining. Nice .33 mile walking path around the pond. Water filter stations available to get water. Pleasant surprise. I would stay here again. Even with Friday traffic it only took us 15 -20 minutes to get to PNC arena for a hockey game.
Séjour de 2 nuits en avril 2024
Réponse de David Mars le 8 avr. 2024
Kathleen,Thank you for leaving a detailed review of your most recent visit to The Umstead. It is wonderful to learn that you enjoyed your entire experience, and we look forward to hosting your stay the next time your travels bring you to Cary. Warmest regards,David MarsManaging Director

10/10 Excellent

Julie

Séjour de 2 nuits en avril 2024

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing and comfortable elegance
Séjour de 1 nuit en avril 2024
Réponse de David Mars le 8 avr. 2024
Andrew, Thank you for your 5-star review. I am pleased to learn that you had a relaxing and comfortable experience, and we look forward to welcoming you back to the Umstead soon.Warmest regards,David MarsManaging Director

4/10 Médiocre

radha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, no other words for it. Herons was the best food I’ve ever had in my life. Props to everyone involved in The Umstead Hotel and Spa
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Nicholas,Thank you for choosing The Umstead Hotel and Spa! Our team will be thrilled to hear you enjoyed our service and beauty here on-site, so rest assured, we'll be passing the comments along. It would be our pleasure to share another tasty meal with you in the future, so come and see us again!Warmest regards,David MarsManaging Director

4/10 Médiocre

Heather

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kimberly

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just perfect
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Kimberly,Thank you for your positive review, I am thrilled to hear that you had a perfect stay. We look forward to seeing you again the next time you visit The Umstead. Warmest regards,David MarsManaging Director

10/10 Excellent

Eraina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Ronald

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is a hotel and spa. We were unable to secure spa reservations. Any hotel that cannot provide their guests with services offered should rethink their business model. Rooms were not quiet. Unable to nap during the day as furniture was being dragged across the floor next door. Poor sleeping. The room comes with flashing green ceiling lights. We ended up putting a butterfly bandage over the light just to be able to sleep at night. We would never stay here again.
Séjour de 2 nuits en mars 2024
Réponse de David Mars le 3 avr. 2024
Ronald,Thank you for leaving detailed feedback on your recent visit. I sincerely apologize that you did not have a positively memorable experience. We regret the inconvenience caused by the neighboring suite’s noise levels as well as the Spa being fully committed during your stay. Your comments have been shared with the appropriate departments so that they may be addressed, and we hope to have the opportunity in the future to welcome you back and make up for our shortfalls. Warmest regards,David Mars Managing Director

10/10 Excellent

Carlos, Glen Allen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Herons is one of the best restaurants I've ever experienced
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Carlos,I am delighted to learn that you enjoyed your recent Herons experience, and we thank you for leaving a positive review. We look forward to welcoming you back the next time you visit Herons and The Umstead.Warmest regards,David MarsManaging Director

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely amazing stay, everything exceeded my expectations.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Erin,Thank you for the 5-star review on your most recent Umstead experience. I am delighted to learn that you had an amazing stay. We look forward to hosting your visit the next time your travels bring you back to The Umstead.Warmest regards,David MarsManaging Director

10/10 Excellent

Bo

Séjour de 2 nuits en mars 2024

10/10 Excellent

Feras Hassan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and comfortable rooms with an excellent upgrade . Thanks to all staff especially front desk manager Taylor
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Feras Hassan,Thank you for your kind review and for sharing your positive experience at The Umstead! I will be sure to share your kind words with Taylor and the rest of our team. We look forward to hosting your stay the next time your travels bring you to Cary. Warmest regards, David MarsManaging Director

10/10 Excellent

Jill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our time at the spa.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 10 mars 2024
Dear Jill,Thank you for the kind review. We're glad you enjoyed the spa, and we look forward to seeing you again at The Umstead Hotel and Spa!Warmest regards,David MarsManaging Director

10/10 Excellent

ELIZABETH

Séjour de 1 nuit en mars 2024

10/10 Excellent

Dessislava

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property, great customer service, luxury place, modern amenities, great design and art, friendly staff, large and contemporary room, comfortable beds, large bathrooms. What else could one ask.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 7 mars 2024
Dessislava,Thank you for sharing the positive feedback on your most recent visit. I am thrilled to learn that you enjoyed the entirety of your Umstead experience. We look forward to welcoming you back and hosting your next stay. Warmest regards,David MarsManaging Director

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What an amazing hotel! The staff was fantastic.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Dear Thomas,Thank you for your positive feedback. I am pleased to hear that you enjoyed your stay! We look forward to welcoming you back to The Umstead the next time your travels bring you to Cary. Warmest regards,David MarsManaging Director

10/10 Excellent

GINA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have been coming here for years. This is my happy place.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Gina, Thank you for leaving your positive feedback. I am delighted to learn that The Umstead is your happy place, and we, as a team, thank you for your patronage. We look forward to welcoming you back once again the next time your travels bring you to Cary.Warmest regards,David MarsManaging Director

10/10 Excellent

Melissa

Séjour de 2 nuits en février 2024

8/10 Bien

Arnold S

Séjour de 2 nuits en février 2024

10/10 Excellent

Regan, Abington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, stunning rooms and the best service!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Regan,Thank you for your kind review. I am truly delighted to learn that you enjoyed your entire experience at The Umstead, and that we were able to leave a memorable impression. We look forward to hosting your future stay the next time your travels bring you to Cary.Warmest regards,David Mars,Managing Director

10/10 Excellent

Elise, New York

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Teresa

Les points forts : Équipements et infrastructures et conditions de l’hébergement
We had a very enjoyable stay.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 janv. 2024
Teresa,I am delighted to hear that you had a very enjoyable stay. We look forward to welcoming you back to The Umstead the next time your travels bring you to Cary. Warmest regards, David MarsManaging Director

10/10 Excellent

Robert, Charlottesville

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Louise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Roxanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Margaret, Jamestown

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Book today!
Room was very clean.Room service was top tier. Food was great. One of the best hotels I’ve ever stayed in. Truly a local hidden gem.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
It was a pleasure to welcome you to The Umstead Hotel and Spa, and we are delighted you had such a lovely stay. Thank you for sharing all of your kind comments. We are thrilled you enjoyed our beautiful hotel, wonderful service, and delicious food. It would be an honor to welcome you back for another memorable getaway.From Guest Relations

10/10 Excellent

David, Chapel Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

James

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful experience. Totally World class
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 11 déc. 2023
Dear James,We're thrilled you had a wonderful experience at The Umstead Hotel and Spa! Providing a world-class experience to our guests is our utmost priority, and we're delighted that we could meet your expectations. Thank you for your kind words, and we look forward to serving you again. From Guest Relations

10/10 Excellent

Steven, Lawrenceville

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 8 déc. 2023
Dear Steven,Thank you for your glowing review of your stay at The Umstead Hotel and Spa. We trust that you were able to utilize some of our great on-site amenities and that your room was to your liking. Please come back and see us again soon. From Guest Relations

10/10 Excellent

Kellie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Kellie,We're delighted you enjoyed your stay at The Umstead Hotel and Spa! Please come see us again soon.From Guest Relations

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property. Very well maintained. Staff very friendly and helpful. Heron restaurant amazing cooking. Only negative small beds in two beds room. Very tight for two adults. They are not queen beds. Otherwise excellent hotel. Will be my wife and I stay at hotel when visiting our daughter at UNC.
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Miguel,Thank you for sharing your comments with us! We are delighted to have had the opportunity to host you and your wife while visiting your daughter at UNC, and it is wonderful to know that you appreciated our friendly and helpful staff members, ample dining options, and well-maintained facilities. We do have a range of room and bed sizes and layouts available. Thank you, and we look forward to your future visits. From Guest Relations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Restaurant, Service, SPA, everything is amazing!!!
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 15 nov. 2023
Thank you for your thoughtful review. We are thrilled to hear that our one-of-a-kind dining options and Luxurious Spa facilities have added to your visit and hope that you will come back to see us at The Umstead Hotel and Spa for another exceptional stay soon.From Guest Relations

10/10 Excellent

Adrienne, Muscatine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, upscale, great staff.
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 9 nov. 2023
Dear Adrienne,Thank you for complimenting our beautiful property and helpful team. We appreciate your comments, and we want to invite you back again anytime!From Guest Relations

10/10 Excellent

Aileen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

10/10 Excellent

TIMOTHY

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Fantastic time we will be back
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 7 nov. 2023
Dear Timothy, We're delighted you enjoyed your time with us at The Umstead Hotel and Spa. It was a pleasure having you here, and we're already looking forward to your return!From Guest Relations

10/10 Excellent

Chelita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 Excellent

EDWARD, Rolla

Séjour de 1 nuit en octobre 2023