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Avis sur SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

3 out of 5
SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park
920 Slater Rd, Durham, NC

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 499 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 104 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Lucie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en octobre 2020
Réponse de GM le 3 nov. 2020
"10 out of 10" Lucie thank you very much!!!

10/10 Excellent

Nekeisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I stayed here for Memorial Day weekend and had an amazing stay. The staff was very courteous, especially Nicole who was an attendant in the dining area. She went above and beyond to anticipate the needs of each guest and ensure that each guest was well cared for. Thank you for your hospitality Nicole!!!
Séjour de 2 nuits en mai 2024
Réponse de GM le 27 mai 2024
5 out of 5!!!!!!!!!!!!!!!!AMAZING REVIEW!!!!!!!!!!!!!!"My family and I stayed here for Memorial Day weekend and had an amazing stay. The staff was very courteous, especially Nicole who was an attendant in the dining area. She went above and beyond to anticipate the needs of each guest and ensure that each guest was well cared for. Thank you for your hospitality Nicole!!!"

8/10 Bien

Elaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room layout was excellent. Room was clean. Elevator was slow and noisy. Staff was pleasant. I recommend this hotel and would return,
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
4 out of 5!!!!!!!!!!!"Room layout was excellent. Room was clean. Elevator was slow and noisy. Staff was pleasant. I recommend this hotel and would return" Thank you Elaine

6/10 Satisfaisant

Gary

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Great ReviewThank you Gary!

8/10 Bien

Georgiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was an issue with my room and they fixed it immediately
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
4 out of 5!!!!!!Glad to see we fix the issue. Thank you Georgiana!!!!!!!!!!!

10/10 Excellent

Baiyina, Durham

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
5 out of 5!!!!!!!!!!!!!!!!!Fantastic review Baiyina!!!!!!!!!!!Thank you so much!

10/10 Excellent

Laquasia

Les points forts : Propreté, personnel et service, équipements
Quiet Staycation in Durham! I requested a 1st room and they only had handicapped assessable. I did not enjoy showertime as the bathroom gave locker room feels! I requested it so i didn’t complain! I would book again as I was pleased with everything else! I just will stick to the standard rooms!
Séjour de 2 nuits en avril 2024
Réponse de GM le 14 mai 2024
5 out of 5!!!!!!!!!!!!Laquasia thank you!Next time, we'll provide room that's make you very comfortable and happy.

10/10 Excellent

Gordon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My early arrival was accomated in caring fashion.
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
5 out of 5!!!!!!!!!!!!!!!Thank you GordonAlso, like your comments: "My early arrival was accomated in caring fashion"

10/10 Excellent

Sue

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location. Perfect room.
Séjour de 1 nuit en avril 2024

8/10 Bien

Scottie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
GREAT REVIEW!!!!!!!!!!!!4 ouf 5!!!!!!!!!!!Thank you Scottie

10/10 Excellent

Lamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Verey polite guest service check in
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
4 out of 5!!!!!!!!!"Very polite guest service @ check-in"Thank you Kevin

8/10 Bien

Kaleesha

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My overall experience was great. However, I was unable to connect to the hotel Wifi for my entire stay. Also the bathroom could have been cleaner upon my arrival. Overall stay 9/10. Hotel staff very helpful and friendly. Room was more than spacious. I would definitely book here again for future travel.
Séjour de 3 nuits en avril 2024
Réponse de GM le 29 avr. 2024
4 out of 5!!!!!!!!!Kaleesha thank you for the nice comments about overall experience was great, hotel staff very helpful and friendly...I would definitely stay here again" I look into your comments. Thank you

10/10 Excellent

BERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
5 out of 5!!!!!!!!!!!!Thank you BERT!Much appreciatation.

2/10 Horrible

Christopher

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I checked into my room, only to have the bed broken and blood smeared on the wallpaper in the bathroom along with unvacuumed floors. I changed rooms. The next room was also dirty with mud on the floor. I should have left.
Séjour de 2 nuits en mars 2024
Réponse de GM le 27 avr. 2024
Unfortunately, I have no knowledge of this situation at the hotel. Was manager contacted and informed of the situation and explain what happened details? Hotel is fully renovated building all the guestroom, lobby, front desk and public spaces are brand new.

10/10 Excellent

rosanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and very professional atmosphere! Gym was clean and had cold water bottles for guests! Nice touch! I loved the breakfast and the room was spotless and very spacious! Overall wonderful experience!!!!!
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
"5 out of 5" "Very clean and very professional atmosphere! Gym was clean and had cold water bottles for guests! Nice touch! I loved the breakfast and the room was spotless and very spacious! Overall wonderful experience!!!!!"Thank you Rosanna!!!!!!!!!!!

10/10 Excellent

Sharika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great environment
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
"5 out of 5""It was a great environment"Sharika thank you very much!Happy you enjoyed the newly renovated rooms d:))

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 15 avr. 2024
5 out of 5!!!!!!!!!!!!!!!!!!!!Thank you Ashley!!!!!!!!!!!!!!!!!

10/10 Excellent

LuCresia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing!!!
Séjour de 3 nuits en avril 2024
Réponse de GM le 12 avr. 2024
"5 OUT OF 5"!!!!!!!!!!!!!!!!!!!"The staff was amazing!!!"YES, another guest who very satisfied with the full renovated hotel!!!!!!!!!!!!!!!

10/10 Excellent

Sarah

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was amazing, very clean!! Setup nice and clean air.
Séjour de 2 nuits en avril 2024
Réponse de GM le 8 avr. 2024
5 out of 5!!!!!!!!!!!!"Hotel was amazing, very clean!! Setup nice and clean air"Thank you!!!!!!!!!

10/10 Excellent

Kaitlyn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the self checkout snack area
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Recent improvement to the "The Market" area of the hotel. Thank you for the comment.

10/10 Excellent

Giselle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very good clean
Séjour de 2 nuits en mars 2024
Réponse de GM le 26 mars 2024
5 out of 5!!!!!!Thank you Giselle

10/10 Excellent

Grady Bailey,

Séjour de 1 nuit en mars 2024
Réponse de GM le 12 avr. 2024
"5 out of 5"Grady Bailey thank you for the amazing survey!!!!!!!!!!!

10/10 Excellent

Thurman, stafford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice rooms - I heard they just renovated, so they did good.
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
5 out of 5!!!!!!!!!!"Very nice rooms - I heard they just renovated, so they did good."

4/10 Médiocre

Kristy

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Multiple sports teams ranging from Little League to college. Due to the abundance of children and teens and lack of supervision, the pool area was crazy, with no towels and no housekeeping. Random trash was everywhere in the halls; when I asked for towels, I was told they were ultimately out. Complementary breakfast was a joke; they ran out of everything, including plates. While the front desk watched, one staff member couldn't keep up with cleaning and stock. They had a waffle maker but no batter for it.
Séjour de 2 nuits en mars 2024
Réponse de GM le 5 mars 2024
KristyObviously, this wasn't typical weekend at the hotel and items you described isn't normal occurance. I'll look into all the items mentioned and correct. Have wonderful day and great life!

6/10 Satisfaisant

Ardella

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Gave lower stars because this was not listed as pet friendly, however pet went to bathroom in elevator. Notified night staff. Was still in elevator next morning Also, hour left within breakfast time. They were out of most items. Power keep tripping; no waffles. We had to go out for breakfast.
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
ArdellaI really appreciate your comment /survey and staying in our hotel. Yes, the hotel was recently renovated and it's great hotel. No, we don't take pet at the moment and I'm not sure why pet was at the hotel...unless guest didn't tell us. I'll handle all the items you mentioned.

10/10 Excellent

andrea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de GM le 5 mars 2024
AndreaThank you for the 10 out of 10 survey score!!!!!!!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
10 out of 10!!!!!!!!!!!!Thank you

6/10 Satisfaisant

Misty

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
The staff at the desk was very helpful and nice. We went down for breakfast at 8:30 and they were out of just about everything. Even we’re out of juice and the person working was just like oh well. We often choose based on decent continental breakfast and will stay away from this brand in the future.
Séjour de 1 nuit en février 2024
Réponse de GM le 27 févr. 2024
MistyI apologize for the breakfast situation. With training new staff members there can be issue with demands of the customer during peak breakfast hours. I'll correct this situation. I'm sorry. Normally, breakfast staff members are on top of guest needs and exceed them.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
The hotel is really close to the airport, the room was a very good size, the beds are comfortable and so is the sofa bed. The pool is a good size, the water temperature is good and the children have a great time. The breakfast is of good quality and they provide plenty of food. It was an excellent stay.
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
"10 out of 10" !!!!!!!!!!"The hotel is really close to the airport, the room was a very good size, the beds are comfortable and so is the sofa bed. The pool is a good size, the water temperature is good and the children have a great time. The breakfast is of good quality and they provide plenty of food. It was an excellent stay."Thank you!!!!!!!!!!!!!!!!

10/10 Excellent

Amy

Séjour de 3 nuits en février 2024
Réponse de GM le 26 févr. 2024
"10 out of 10" Fantastic!!!!!!!!!!!!!Thank you Amy!!!!!!!!!!!!!!!!!

10/10 Excellent

Sa'eeda

Séjour de 2 nuits en juillet 2023
Réponse de GM le 22 mars 2024
5 out of 5!!!!!!!Thank you Sa'eeda

8/10 Bien

Matthew

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 19 févr. 2024
8 out of 10!!!!!!!!!!Thank you Matthew

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay.
Beautiful room, love the layout of whole area. Thank you.
Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
10 out of 10!!!!!!!!Linda thank you for the excellent review!!!"Beautiful room, love the layout of whole area. Thank you."

2/10 Horrible

james

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de GM le 10 févr. 2024
JamesI'm not sure the low score without any comments. Take care

6/10 Satisfaisant

Reyes

Voyage en famille
Les points forts : Propreté et personnel et service
We booked a room at the property online that showed it having a hot tub and when got to the property to check in the property did not have a hot tub. Apparently there are two spring hill hotels in the area and they use the nicest property to advertise and book rooms off of then give you a room at the not so nice property. My daughter was really looking forward to the hot tub. Very disappointed.
Séjour de 1 nuit en février 2024
Réponse de GM le 4 févr. 2024
thank you completing the survy!ReysThe hotel hasn't had hot tub in operation for 9 months and all communication of hot tub was taken from the Marriott.com website. I'm not sure where you said that hotel had hot tub communication. Hotel just completed full renovation of the all the guestrooms, public space, lobby, front desk and basically the entire hotel BRAND NEW. Have great 2024!!!!!!!!!!

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were friendly and helpful.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 1 févr. 2024
Excellent!!!!!!!!!!!4 out of 5!!!!!!!!!!!!!Fantasic comments "The front desk staff were friendly and helpful" Thank you

10/10 Excellent

Pamela

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The newly renovated property is great! Everything is clean and better than the past layout. The staff is friendly and made the stay even better.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 1 févr. 2024
"5 out of 5" WOW WOW WOW"The newly renovated property is great! Everything is clean and better than the past layout. The staff is friendly and made the stay even better" Thank you Pamela!!!!!!!!!!

8/10 Bien

Hiller

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No hot water
No hot water after 8:30 am
Séjour de 2 nuits en janvier 2024
Réponse de GM le 10 janv. 2024
I apologize for what might have caused the no hot water issue. That's isolated issue and it's been resolved. Sorry for the inconvenience.

2/10 Horrible

Shehbaz

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I don’t even know where to start, but I’m waiting for a call From the insurance and probably going to speak to our family lawyer between Jan 2-4. If someone from enterprise can call me tomorrow morning Jan 2 anytime after 830am Central time. Thanks.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 10 janv. 2024
Thank you for your review and for taking the time to provide feedback. Please accept my sincere apology that we let you down during your recent stay at our hotel. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand. I truly appreciate your feedback as it will help our management team continue to improve and strive towards providing great service every stay. Your comments have been shared with our leadership team members so we can look for further opportunity and to address the specific feedback you provided.

2/10 Horrible

Ayesha

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was awful. Very few breakfast items compare to other hotels.
Séjour de 6 nuits en décembre 2023
Réponse de GM le 26 déc. 2023
AyeshaYour review of the hotel isn't typical of majority of the positive reviews for this hotel. I'll look into what might have caused your review. Happy Holidays

8/10 Bien

Eleni, Tampa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 24 déc. 2023
4 out of 5!!!!!!!!!Thank you EleniHappy you liked the NEWLY RENONATED HOTEL!!!

10/10 Excellent

Nancy

Séjour de 1 nuit en décembre 2023
Réponse de GM le 24 déc. 2023
10 out of 10!!!!Thank you NancyEnjoy the holidays.

2/10 Horrible

Christopher

Séjour de 1 nuit en décembre 2023
Réponse de GM le 12 déc. 2023
Well...the review isn't typical of this hotel stay. I'm not sure what happened during the stay. Hotel was recently completely renovated with new rooms and new lobby.

10/10 Excellent

Latricia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 déc. 2023
5 out of 5!!!!!!!!! Thank you Latricia!

6/10 Satisfaisant

Tracy

Voyage en famille
Les points forts : Personnel et service
I would have given higher stars, but it was not disclosed to me that the property was under construction. Jacuzzi was closed front lobby area, very cluttery disorganized. However, the staff was very friendly, and the breakfast was very good.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 11 déc. 2023
Yes, the hotel is fully renovated with brand new rooms, new lobby, new breakfast place and soon new front desk area. It's been great having new hotel. Yes, hot tub is permanently closed, but the pool still open. You're always welcomed. There noticed on Marriott.com about the hotel in renovation. Happy Holidays.

2/10 Horrible

Robert

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Me and my family never checked in because when we pulled up to the place there was people yelling in the parking lot and the whole place was trashy
Séjour de 1 nuit en novembre 2023
Réponse de GM le 11 déc. 2023
I'm not sure what happened here...hotel is fully renovated all the guestrooms and public space. I aware of people yelling in the parking lot and other comment. Happy Holidays

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de GM le 20 nov. 2023
5 out of 5!!!!!!That's FANTASTIC Susan!Thank you!!!!!!!!!!!

8/10 Bien

Daniel

Les points forts : Propreté et personnel et service
Nice area quiet
Séjour de 1 nuit en novembre 2023
Réponse de GM le 20 nov. 2023
4 out of 5!!!!!!!!!!!!"Nice area quiet"Thank you Daniel!!!!!!!!!!!

10/10 Excellent

Tamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de GM le 11 nov. 2023
Fantastic Review Tamela5 out of 5!!!!!!!!!!