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Avis sur Best Western Plus Edison Inn

2.5 out of 5
Best Western Plus Edison Inn
1595 Mechanical Blvd, Garner, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 410 avis sur 878." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 878." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 878." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 878." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 878." "

8,8/10

Propreté

9,0/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Room was clean but sink would not drain. Staff was amazing! Area in front of hotel was sketchy! Lots of homeless lingering..trash everywhere… it was really dirty and we did not feel safe and were worried about our car all night
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Ashley, Moncks Corner

Voyage en famille
Les points forts : Personnel et service
Shower was terrible! Beds seemed clean but were squeaky. Air unit was broken and loud.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Miles

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Was pretty disappointed the gym was out of service due to flooring issues. Otherwise it was a moderate experience
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 13 mai 2024
Dear Miles,Please accept my sincere apologies for your disappointing stay. Currently, our hotel is undergoing an upgrade, which includes the gym. We are working diligently to reopen the fitness room. I apologize again and hope you will give us another chance to please you.Latoya ManuelAssistant General Manager

10/10 Excellent

Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Edison Inn le 13 mai 2024
Dear Nelson,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Latoya ManuelAssistant General

8/10 Bien

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was quiet and seemed safe.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Long

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and room was clean
Séjour de 1 nuit en avril 2024
Réponse de Edison Inn le 30 avr. 2024
Dear Long,Thank you for reviewing our property. It is a pleasure to hear that you enjoyed your stay with us. Customer service is a priority for our team. We appreciate your kind words, and we hope to see you again soon.Kind Regards,Latoya ManuelAssistant General Manager

10/10 Excellent

Arianna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone here was so nice, and I loved the complimentary breakfast. Loved the variety and different options. My only complaint was the toilet in my room. I would have to flush the toilet multiple times after using the bathroom. Other than that, I would definitely stay again!
Séjour de 3 nuits en avril 2024
Réponse de Edison Inn le 30 avr. 2024
Dear Arianna,I appreciate you taking the time to write such a positive review about our property. It is a pleasure to hear that you enjoyed your accommodations. It is a pleasure for us to know you enjoyed our hot breakfast. Thank you for your wonderful review, and we look forward to seeing you again soon.Sincerely,Latoya ManuelAssistant GeneralLatoya ManuelAssistant General Manager

10/10 Excellent

Sidney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly at check in. We arrived early and they let us check in and were very friendly. The room was nice and clean. Overall a good experience.
Séjour de 1 nuit en avril 2024
Réponse de Edison Inn le 30 avr. 2024
Dear Sidney,Thank you for the great review! We are so pleased to hear that you enjoyed your stay. Thank you for your kind words about the staff. I will make sure to pass it on to staff. We hope to see you again soon.Sincerely,Latoya ManuelAssistant General Manager

6/10 Satisfaisant

connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No water pressure and the tub faucet dripped all night
Séjour de 1 nuit en avril 2024
Réponse de Edison Inn le 30 avr. 2024
Dear Connie,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Latoya ManuelAssistant General Manager

8/10 Bien

Arthur

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I've been here for the last 3 nights and I enjoyed the peace and quiet. I'm here at work purposes, nice people here.
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 29 mars 2024
Dear Arthur,Your review of our property is greatly appreciated. Our property was the perfect choice for your three-day stay, and we're delighted that you enjoyed it. I appreciate your kind words and hope to see you again soon.Latoya ManuelAssistant General Manager

8/10 Bien

Arthur

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. To lay your head and go to sleep
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 29 mars 2024
Dear Arthur,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Latoya ManuelAssistant General Manager

8/10 Bien

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy Check-in parking, nice people.
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 29 mars 2024
Dear Arthur,Thank you for taking the time to review our property. We're glad you enjoyed your stay. Please accept our thanks for your kind words about our staff. Each guest is treated like a family member by our team. Once again, thank you for your kind words and I look forward to seeing you again soon. Latoya ManuelAssistant General Manager

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was clean, but a bit dated for facilities. Admittedly, we checked in late at night and weren't looking for anything to do, but there didn't seem to be much for restaurants nearby. The staff was very friendly.
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 25 mars 2024
Dear Michael,We appreciate you taking the time to review our property. We are delighted to hear that you enjoyed your stay! Our neighborhood is home to several restaurants. It is unfortunate that you did not have the opportunity to enjoy the restaurants within walking distance. Your kind words about the staff are much appreciated, and I hope to see you again soon. Sincerely,Latoya ManuelAssistant General Manager

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
This Best Western is in a fair location. The parking lot is tight and the road leading out of the property is "interesting." Drive slow when leaving. There is a large pothole. Room was clean but smelled like they were trying to hide smells with excessive rug cleaner. Thanks goodness, the air condition was able to remove the smell while running.
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 25 mars 2024
Dear Richard,Thank you for taking the time to review the Best Western Plus Edison Inn.  Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Latoya ManuelAssistant General Manager

10/10 Excellent

Tamara, Ithaca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was pleasantly surprised by the room and the staff was helpful and friendly. Exterior doors (other than front entrance) are locked and require a hotel key and front entrance is locked requiring a key at night. It was nice to feel secure too.
Séjour de 3 nuits en mars 2024
Réponse de Edison Inn le 20 mars 2024
Dear Tamara, Thank you for taking the time to review the Best Western Plus Edison Inn. We are so pleased to hear you enjoyed your stay and had a great experience with our team. Thank you for the kind words and we hope to see you again!Latoya ManuelAssistant General Manager

10/10 Excellent

Melanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent people, felt very comfortable ther
Séjour de 3 nuits en mars 2024
Réponse de Edison Inn le 20 mars 2024
Dear Melanie, Thank you for your review. We are delighted to hear that you enjoyed your accommodations. We are also glad that you had a pleasant experience with our staff. Each staff member appreciated your kind words and we hope to see you again soon!Sincerely,Latoya ManuelAssistant General Manager

8/10 Bien

William, Riegelwood

Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 30 avr. 2024
Dear William,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Latoya ManuelAssistant General Manager

8/10 Bien

Honey Swiert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The people in the front office are good. The place is quiet.
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 10 mars 2024
Dear Honey Swiert,Thank you for taking the time to review our property. We are so pleased to hear that you enjoyed your accommodations and staff. Thank you for your kind words and look forward to seeing you again soon!Sincerely,Latoya ManuelAssistant General Manager

8/10 Bien

Norene

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 10 mars 2024
Dear Norene,Thank you for taking the time to review the Best Western Plus Edison Inn. We are so pleased that you enjoyed your stay, and we look forward to you next visit!Sincerely,Latoya ManuelAssistant General Manager

2/10 Horrible

Fatima

Séjour de 1 nuit en mars 2024
Réponse de Edison Inn le 25 mars 2024
Dear Fatima,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Latoya ManuelAssistant General Manager

10/10 Excellent

Kimberly L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean, it was quiet and the staff was so friendly! I would definitely stay again.
Séjour de 1 nuit en février 2024
Réponse de Edison Inn le 4 mars 2024
Dear Kimberly,Thank you for taking the time to review the Best Western Plus Edison Inn. We are so pleased to hear you enjoyed your stay. We look forward to seeing you again!Sincerely,Latoya ManuelAssistant General Manager

10/10 Excellent

Dan

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Edison Inn le 4 mars 2024
Dear Dan,Thank you for taking the time to review the Best Western Plus Edison Inn. We Appreciate the great review and look forward to seeing you again.Sincerely,Latoya ManuelAssistant General Manager

2/10 Horrible

Mustafa, Bronx

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
!
Séjour de 1 nuit en février 2024
Réponse de Edison Inn le 24 févr. 2024
Dear Mustafa,Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely, Latoya Manuel Assistant General Manager

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a very nice stay here.
Séjour de 1 nuit en février 2024
Réponse de Edison Inn le 24 févr. 2024
Dear John,Thank you for taking the time to review our property. We are so pleased that you enjoyed your accommodations. Thank you for your kind words and hope to see you again soon!Sincerely, Latoya Manuel Assistant General Manager

8/10 Bien

Claudia

Séjour de 2 nuits en février 2024
Réponse de Edison Inn le 24 févr. 2024
Dear Claudia,Thank you for taking the time to review our property. We are so pleased that you enjoyed your stay. We hope to see you again soon!!

4/10 Médiocre

Michael

The public ladies bathroom was closed because the toilet didn’t work. The elevator to the second floor was out of operation and there was mold in our bathroom in the room. It goes on and on.
Séjour de 1 nuit en février 2024
Réponse de Edison Inn le 24 févr. 2024
Dear Michael,We appreciate your valuable time spent reviewing our property. We would like to express our sincere apologies for jot meeting your expectations. Customer satisfaction is of utmost importance to us. Unfortunately, our elevator is currently out of order due to unforeseen circumstances beyond our control. Additionally, we had to call a plumber to fix the ladies restroom, and we are currently awaiting the necessary parts for its repair. We are actively working on upgrading our property, although it is taking longer than anticipated. Thank you for providing us with your feedback, it is greatly appreciated. Latoya Manuel Assistant General Manager

4/10 Médiocre

David

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property requires upgrades to rooms.
Séjour de 1 nuit en février 2024
Réponse de Edison Inn le 4 févr. 2024
Dear David, We are sorry to hear that your expectations were not met. We are constantly working to improve our property. We are in the process of making upgrades to our property. Thank you for taking a moment to share your feedback with us. We value your input and will use it to make our property better for all of our guests.Thank you for your time and consideration.Sincerely,Latoya Manuel

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick Stay
Check in was easy. The hotel is clean and is a nice hotel in an commercial environment. Staff was friendly, helpful, morning meal was sufficient. Check out was easy. I only needed an over night stay and this was very adequate.
Séjour de 1 nuit en janvier 2024
Réponse de Edison Inn le 4 févr. 2024
Dear Anonymous, We are happy to hear that you enjoyed your stay at our hotel. We appreciate your feedback and will continue to work hard to provide our guests with a positive experience.Thank you for choosing Best Western Plus Edison Inn.

8/10 Bien

Alicia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was a little bit firm. I wasn’t expecting turn down service and when the front desk woman asked I said No thank you, but when we came back they did it anyways. I had personal items out and just wished there was a door hanger that says “No Turn Down Service Please”
Séjour de 2 nuits en janvier 2024
Réponse de Edison Inn le 4 févr. 2024
Dear Alicia, Thank you for your review on our Property Best Western Plus Edison Inn. We appreciate your feedback and will take it into consideration for future improvements. We are sorry to hear that you found the bed to be a bit firm. We have received similar feedback in the past and are currently working on finding a more comfortable option for our guests. In regards to the turn down service, we understand that not all guests want this service. We will be sure to provide a door hanger that says "No Turn Down Service Please" in the future. We hope you enjoyed your stay with us and look forward to welcoming you back again soon.Sincerely,Latoya ManuelAssistant General Manager

10/10 Excellent

Tiffoney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic nights rest! Comfortable bed to sleep in. Quiet and safe. Friendly staff. My only choice is Best Western, especially the Garner location.
Séjour de 1 nuit en janvier 2024
Réponse de Edison Inn le 4 févr. 2024
Dear Tiffoney,We are very happy to hear that you had a fantastic nights rest at our Property Best Western Plus Edison Inn. We appreciate your feedback about the comfortable bed, quiet and safe environment, and friendly staff. We are glad to hear that you are a loyal customer and that Best Western is your only choice, especially our Garner location.We hope to see you again soon!Sincerely, Latoya ManuelAssistant General Manager

8/10 Bien

Charo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Edison Inn le 4 févr. 2024
Dear Charo,We are happy to hear that you enjoyed your stay at our hotel. We appreciate your feedback and will continue to work hard to provide our guests with a positive experience.Thank you for choosing Best Western Plus Edison Inn.

2/10 Horrible

Jose

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Edison Inn le 7 déc. 2023
Dear Jose,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Latoya Manuel Assistant General Manager

8/10 Bien

Louis

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great Feont Desk!
The frontndesk was super nice and helpful. They went beyond to help us!
Séjour de 2 nuits en décembre 2023
Réponse de Edison Inn le 8 déc. 2023
Dear Louis, Thank you for taking the time to review the Best Western Plus Edison Inn. We are so pleased that you enjoyed your accommodations and the staff. Thank you for your kind words and we hope to see you again soon!Latoya Manuel Assistant General Manager

2/10 Horrible

Patrick

Séjour de 3 nuits en novembre 2023
Réponse de Edison Inn le 7 déc. 2023
Dear Patrick, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Latoya Manuel Assistant General Manager

10/10 Excellent

Benjamin P

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Solid Family Stay
We needed a couple of nights' stay while visiting family, and Best Western was excellent. Our room in the fridge extension area was quiet, and 2 double beds sis the trick for the 4 of us. Everything worked and the beds were plenty good. Front desk teammates were great, and breakfast service was solid as well. Recommended.
Séjour de 2 nuits en novembre 2023
Réponse de Edison Inn le 8 déc. 2023
Dear Benjamin,Thank you for taking the time to review our property. We are so thankful for your great review. We are pleased that you enjoyed your accommodations. Our team work very hard to make our guest to feel at home. Thank you for your kind words and we hope to see you again soon!Latoya Manuel Assistant General Manager

2/10 Horrible

Marcos, Matthews

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rating indicated that it was a good place to stay, but it is not. I would not recommend it to anyone. In general the hotel and rooms are unkept.
Séjour de 1 nuit en novembre 2023
Réponse de Edison Inn le 6 nov. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are in the process of renovating our property and it is taking longer than we anticipated. We hope you will give us another try in the future. Latoya Manuel Assistant General Manager

10/10 Excellent

Katherine

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Edison Inn le 6 nov. 2023
Dear Katherine,Thank you for taking the time out to review our property. We are so pleased that you enjoyed your accommodations and we hope to see you again soon!Latoya Manuel Assistant General Manager

10/10 Excellent

Marcia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Edison Inn le 6 nov. 2023
Dear Marcia,Thank you for taking the time to review your property. We are so pleased that you enjoyed your stay. Our team work very hard on giving our guests a wonderful experience. See you soon!Latoya Manuel Assistant General Manager

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good service
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Jerry

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Gloria

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property would not honor my $50 rewards gift card. No smoke detector in our room - just bare wires. Breakfast had very limited food options. The whole facility needs to be renovated.
Séjour de 1 nuit en octobre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Gloria, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Latoya Manuel Assistant General Manager

8/10 Bien

Denise

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff at this hotel was very friendly and attentive. Letoya was very kind and helpful to us. Overall, our stay was not bad, but the building definitely could use some deep cleaning and updates. The surface is fairly clean, but there are dirt marks and splashes on walls. The walls have visible cracks, and the laminate flooring in our room is separating. The toilet needed 2 or 3 flushes each time it was used, and the water pressure in the shower was nearly nothing.
Séjour de 2 nuits en octobre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Denise,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Latoya Manuel Assistant General Manager

8/10 Bien

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Older style motel. Everything worked but needs updating. Clean and no issue except they had no electric vehicle charging
Séjour de 1 nuit en septembre 2023
Réponse de Edison Inn le 5 oct. 2023
Dear Andrew, Thank you for taking the time to review the Best Western Plus Edison Inn. We are so pleased that you enjoyed your accommodations. We are in the process of making updates to the property. Thank again and we to see you again soon!Latoya Manuel Assistant General Manager

10/10 Excellent

Demond

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always excellent rooms and service. Front desk staff is always pleasant
Séjour de 1 nuit en septembre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Demond,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Latoya Manuel Assistant General Manager

10/10 Excellent

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was simply GREAT!!!
Séjour de 2 nuits en septembre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Francis,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Latoya Manuel Assistant General Manager

6/10 Satisfaisant

Lynn

Voyage en couple
Les points forts : Propreté et personnel et service
We paid a high price for a noisy room with a broken bed. We won’t be back.
Séjour de 1 nuit en septembre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Lynn,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Latoya Manuel Assistant General Manager

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing! We stayed while attending a family funeral. The hem on my dress was undone. The receptionist helped me remedy the hem and get on to the funeral. She was wonderful! The receptionist who checked us in the night before was gracious and made us feel so welcomed!
Séjour de 1 nuit en septembre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Angela,Thank you for taking the time to review the Best Western Plus Edison. We are so pleased that you enjoyed your accommodations. Thank you for your kind words about the staff and we hope to see you again.Latoya Manuel Assistant General Manager

10/10 Excellent

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beauty location
Séjour de 2 nuits en septembre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Francis,Thank you for taking the time to review the Best Western Plus Edison. We are so pleased that you enjoyed your accommodations. Thank you again and we hope to see you soon!

8/10 Bien

Samantha

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The front desk ladies were wonderful! They told me about everything the hotel had and even helped me find the best route to the venue that my son and I were going to! The room was nice, the only downfall was the soap covered in body hair that was left in the shower. Overall it was a nice stay and we would go back there again.
Séjour de 1 nuit en septembre 2023
Réponse de Edison Inn le 9 oct. 2023
Dear Samantha,Thank you for taking the time to review our property. We are pleased that you enjoyed your accommodations. We would also apologize for housekeeping leaving the soap. Thank you for your kind words and we hope to see you again!Latoya Manuel Assistant General Manager

10/10 Excellent

Neatoylia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 1 nuit en août 2023
Réponse de Edison Inn le 4 sept. 2023
Dear Neatoylia,Thank you for taking time to review our property. We are so pleased that you enjoyed your accommodations. We hope to see you again soon!Latoya Manuel Assistant General Manager