Avis sur Excellence Playa Mujeres - Adults Only All Inclusive
Excellence Playa Mujeres - Adults Only All Inclusive
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 9 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
20 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2021
Réponse de The Excellence Collection le 21 janv. 2021
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean getaways and for recommending us to all Expedia viewers. We are delighted to know that our luxurious accommodations, great food and beverages and attentive staff exceeded your expectations and made your stay more enjoyable. Thank you for your review and please know that it would be a pleasure to welcome you back to the resort. Greetings from The Excellence Collection.
10/10 Excellent
Elvis D, Surprise
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elvis D
Séjour de 4 nuits en mai 2024
10/10 Excellent
Michael, Crofton
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en mai 2024
10/10 Excellent
Yohana
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yohana
Séjour de 5 nuits en mai 2024
10/10 Excellent
KATHERINE
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KATHERINE
Séjour de 3 nuits en mai 2024
10/10 Excellent
Cynthia
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection. le 24 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
6/10 Satisfaisant
Phoua Alina
22 mai 2024
Phoua Alina
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 24 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
6/10 Satisfaisant
Aaron
21 mai 2024
Aaron
Séjour de 3 nuits en mars 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
10/10 Excellent
Kristin
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristin
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 21 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
4/10 Médiocre
Robert
Voyage en couple
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Robert
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
10/10 Excellent
Drew
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drew
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Francis
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francis
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Paolo
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paolo
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for your preference on Excellence Playa Mujeres! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
4/10 Médiocre
Blanca
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements
Blanca
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
10/10 Excellent
Scott
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 4 nuits en mars 2024
Réponse de The Excellence Collection. le 20 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to write and share such kind feedback with other travelers.We are very pleased to know that you felt safe in our property and our colleagues were able to make your stay an amazing experience due to the excellent service provided. Moreover, we are glad to read that you were blown away by the delicious food we serve at any restaurant.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
8/10 Bien
Muhammad
18 mai 2024
Muhammad
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for selecting Excellence Playa Mujeres as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.
6/10 Satisfaisant
aaron
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
aaron
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
10/10 Excellent
Michael, San Antonio
Voyage en famille, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 17 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Igor
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Igor
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 15 mai 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.
8/10 Bien
Susan Barbara
14 mai 2024
Les points forts : Propreté
Susan Barbara
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 15 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
8/10 Bien
Carl
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carl
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 14 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
6/10 Satisfaisant
RhaeAnn
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements
RhaeAnn
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Randee
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randee
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Allow us to thank you for your positive review about Excellence Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Miriam Von, Mississauga
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miriam Von
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Kieraah
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kieraah
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Gregory
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Kai
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kai
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jessica, *
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 8 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Chang
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chang
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Anne Marit
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne Marit
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for your recent stay at Excellence Playa Mujeres! We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
ruben
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ruben
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jacob
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacob
Séjour de 12 nuits en avril 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jonathan
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Robert
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
ANA MARIA
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANA MARIA
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
LISA D
2 mai 2024
LISA D
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Jonathan F, Vancouver
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan F
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 Bien
Sophia Anna
Voyage en groupe, Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophia Anna
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Alexandria
Voyage en groupe, Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandria
Réponse de The Excellence Collection le 2 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
KYLE AARON
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KYLE AARON
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 2 mai 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Jack Ivy
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jack Ivy
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Tina M
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina M
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Erin
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en avril 2024
Réponse de The Excellence Collection le 1 mai 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Nancy
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 30 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Graciela
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graciela
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 3 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
6/10 Satisfaisant
Phillip
Voyage en couple
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Phillip
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 30 avr. 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Ankur
28 avr. 2024
Ankur
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 20 mai 2024
Allow us to thank you for your positive review about Excellence Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Tia
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tia
Séjour de 3 nuits en mars 2024
Réponse de The Excellence Collection le 28 avr. 2024
Thank you for choosing to stay with us at Excellence Playa Mujeres and for taking the time to give us some valuable feedback. Regarding the dress code, please know that some restaurants demand a stricter dress code to preserve the luxurious atmosphere. For more information, please visit the FLAVORS & SPIRITS section in our webpage and app. Once again, thank you for your comments and know that it would be a pleasure to welcome you back for a more wonderful stay at the resort. Greetings from The Excellence Collection.
10/10 Excellent
Jack
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jack
Séjour de 3 nuits en avril 2024
Réponse de The Excellence Collection le 25 avr. 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.