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Avis sur Ramee Grand Hotel and Spa, Pune

4 out of 5
Ramee Grand Hotel and Spa, Pune
Plot No. 587, CST No. 1221/C, Apte Road, Shivaji Nagar, Pune, Maharashtra

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 36 avis sur 97." "
Note des voyageurs de 8 (Bien), d’après 38 avis sur 97." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 97." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 97." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 97." "

8,4/10

Propreté

8,2/10

Personnel et service

8,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Darshan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for accessibility Good breakfast Courteous staff
Séjour de 2 nuits en avril 2024
Réponse de Ramee Grand Hotel and Spa, Pune le 30 avr. 2024
Dear Darshan,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Bien

Ashok

Voyage en famille
Les points forts : Équipements
The hotel property is good, but the area surrounding it is congested and shabby
Séjour de 11 nuits en janvier 2024
Réponse de Ramee Grand Hotel and Spa, Pune le 18 févr. 2024
Dear Ashok,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

kuldeep

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent property and location
Location Location Location !!! Beautiful and well maintained property. Good size rooms and excellent breakfast. Best part was the location as everything is at about 5-10 minutes walking distance.
Séjour de 2 nuits en février 2024
Réponse de Ramee Grand Hotel and Spa, Pune le 7 févr. 2024
Dear Kuldeep,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Ramee Grand Hotel and Spa, Pune le 9 janv. 2024
Dear Guest,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Jennifer

Séjour de 10 nuits en décembre 2023
Réponse de Ramee Grand Hotel and Spa, Pune le 9 janv. 2024
Dear Jennifer,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Jennifer

Séjour de 2 nuits en janvier 2024
Réponse de Ramee Grand Hotel and Spa, Pune le 9 janv. 2024
Dear Jennifer,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Minho

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Ramee Grand Hotel and Spa, Pune le 23 déc. 2023
Dear Guest,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Kavita

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
Séjour de 1 nuit en octobre 2023
Réponse de Ramee Grand Hotel and Spa, Pune le 27 oct. 2023
Dear Kavita,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Bien

Fiona

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location, friendly staff, clean.
Pune is a very polluted city, so it must be difficult to keep the interior fittings in hotels dust-free. However, the Ramee Grand was very clean. The staff were friendly and helpful, and the level of service reflects the guest ratings - not as good as tip-top hotels in India, but still of a high standard. The food in the vegetarian restaurant was absolutely delicious, and the waiter made some great recommendations. There are non-veg options in the oriental fusion restaurant. The only negative was that I'd been messaging on the hotels.com app to ask if I could stay an extra night, as my original flight was cancelled last minute and I would be arriving a day early. Unfortunately, they did not respond and I arrived at the hotel late at night, only to find it was completely full. They did contact a nearby hotel for me and I was able to stay there, but keeping an eye on any messages and responding quickly would have meant I could have booked somewhere else in advance.
Séjour de 2 nuits en octobre 2023
Réponse de Ramee Grand Hotel and Spa, Pune le 23 oct. 2023
Dear Fiona,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfy room
Séjour de 1 nuit en février 2023

2/10 Horrible

m

Séjour de 1 nuit en janvier 2023
Réponse de Team Ramee Grand le 4 mars 2023
Dear GuestGreetings of the day!!!Sincerely apologies as our services not met with your expectation . we will definately work on given complaints to improve our service for better experience. Warm Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service, bathroom needs updating
Great service and wonderful staff. Overall a very comfortable stay but would like to add that it will be awesome if the caulking in bathroom showers is updated. Thank you
Séjour de 10 nuits en décembre 2022
Réponse de Team Ramee Grand le 4 mars 2023
Dear Guest, Greetings of the day !!! Thank you for your wonderful review, Hope to see you soon to enjoy facilities and services at Ramee Grand,Pune ,Warm Regards

10/10 Excellent

Becky

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property. Clean and wonderful service. We utilized the spa for the Hamman Moroccan Bath service. Highly recommended
Réponse de Front Ofice Manager le 8 janv. 2023
Dear Guest, Greetings of the day!!! Thank you for your wonderful review, hope to see you soon to enjoy facilities at Ramee Grand, Pune Warm regards Team Ramee Grand

10/10 Excellent

Becky

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice clean property with excellent service
Réponse de Front Ofice Manager le 8 janv. 2023
Dear Guest, Greetings of the day!!! Thank you for your wonderful review, hope to see you soon to enjoy facilities at Ramee Grand, Pune Warm regards Team Ramee Grand

10/10 Excellent

Kirankumar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel close to everything. I would recommend all to stay at this hotel
Réponse de Front Ofice Manager le 8 janv. 2023
Dear Guest, Greetings of the day!!! Thank you for your wonderful review, hope to see you soon to enjoy facilities at Ramee Grand, Pune Warm regards Team Ramee Grand

10/10 Excellent

Sunil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value for money
Séjour de 2 nuits en juillet 2022

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, good for family stay, food options on the property are good. Would recommend!
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Pawan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Rajan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good variety of food at breakfast friendly and helping staff at the hotel. We enjoyed our 4 days stay at the hotel Suggest the hotel that the carpet outside rooms should be vacuumed and kept a little more clean. Overall the hotel is clean.
Séjour de 4 nuits en juillet 2022

6/10 Satisfaisant

Ranjeet

Séjour de 3 nuits en janvier 2022

10/10 Excellent

Nitin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is overall very clean. The rooms, the lobby and other areas are very clean. The staff is generally very friendly but the room service staff needed a couple of reminders for a few items we needed. The buffet breakfast very nice and offered a lot of choices. The only suggestion I'd have is if they can do anything to reduce the usage of plastic water bottles and serve purified water through Aqagard or some other such solution. Overall, a very nice experience.
Séjour de 3 nuits en décembre 2021

10/10 Excellent

Sunil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Sunil

Séjour de 4 nuits en octobre 2021

8/10 Bien

Amar

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Room is good. Comfortable bed and a big bathroom. Has most of the essentials that one needs. Location is perfect. Right behind FC road. What it was lacking though was restaurant service. I am guessing their main restaurant mirchi is closed for dinner though no one told us about this. Nevertheless we went to the common first floor one. And it was so dimly lit. Someone was shouting orders in the nearby kitchen all the time. And food quality was below average :( We Actualy skipped breakfast the first day hence.
View from room
Séjour de 2 nuits en août 2021

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Excellent property , good location,good food.overall experience was good
Séjour de 1 nuit en janvier 2020

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en janvier 2020

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
立地が良く、スタッフも親切
プネーは3度目ですが、こちらに初めて宿泊しました。 立地が良く、徒歩5分圏内にShreyas, Asha, Vaishaliなど、安くて有名なレストランが多数あります。また、リクシャーで街中に行くにも便利です。スタッフも良く教育されており、皆親切です。 難点を挙げれば、建物中央が吹き抜けになっているため、夜中、明け方まで2階のレストランでの雑音が聞こえてくることです。また、隣室との壁が少々薄いようにも思いました。 最終日、ホテルから空港までのタクシーは配車サービスのOLAで呼んでくれ、約350ルピーで行けました。
Séjour de 5 nuits en décembre 2019
Réponse de Ramee Grand Hotel and Spa, Pune le 7 nov. 2023
Dear Guest,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2019

6/10 Satisfaisant

K

Voyage en famille
Séjour de 5 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heart of the city location, friendly staff, good breakfast buffet
Séjour de 6 nuits en août 2019

6/10 Satisfaisant

MINGHWANG

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
swimming poor are closed, the information was not correct. others Good.
Séjour de 2 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yes it was very good experience in the hotel. Would love to travel again
Séjour de 1 nuit en juillet 2019

8/10 Bien

Kenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service fast but no hot water
The hot water is not working and the sound from outside could enter my room. No toiletries this is too bad. But the service is so fast
Séjour de 2 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Excellent staff and service Poor bathroom and bed
Séjour de 2 nuits en juin 2019
Réponse de Reservations Manager le 8 juil. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we have noted the comments and forwarded to the concerned team. With warm regards Reservation Manager

10/10 Excellent

SHOHEI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en avril 2019
Réponse de Reservation Manager le 6 mai 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

8/10 Bien

Krunal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Reservations Manager le 3 mai 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019
Réponse de Reservation Manager le 22 avr. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. With warm regards Reservation Manager

8/10 Bien

Sarang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Reservation Manager le 20 avr. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. We will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at Ramee Grand for 2 nights for an official visit. Excellent location in the heart of Pune. If you are looking for staying in Shivaji Nagar area, this is the best place to be. Spacious room, excellent room service. Plenty of food options as the hotel has an oriental and Indian restaurant. Since my flight was delayed I asked for extending my check out time by 2 hours till 2 pm and the hotel staff agreed. Overall a great stay and I would certainly recommend Ramee Grand. Its going to my my choice for my visit to Pune!
Séjour de 2 nuits en avril 2019
Réponse de Reservation Manager le 17 avr. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. We will look forward for your future stay with us. With warm regards Reservation Manager

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mars 2019
Réponse de Reservation Manager le 31 mars 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and excellent top view from the hotel.
Séjour de 2 nuits en mars 2019
Réponse de Reservation Manager le 22 mars 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

6/10 Satisfaisant

Mr Chris Chedgey

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok hotel, staff not great
Fine hotel. The only gripe I'd have is that they said they would organize a car for pick up from Mumbai airport, which worked out fine in the end. They said they would send a confirmation email. However this took 6 or 7 phone calls before the confirmation, lot's of "phone back to be sure", and promises to send the email, but nothing done. The first in our party to arrive checked at reception for the second car, but they were very unhelpful. I'd have been much happier if they'd just said they couldn't be bothered with the car, and I'd have got it somewhere else. Huge frustration right up to landing, the kind of stress that could have easily been avoided by the hotel staff.
Séjour de 13 nuits en mars 2019
Réponse de Reservation Manager le 18 mars 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we have noted and forwarded it to the concerned team for corrective measures. With warm regards Reservation manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I can only think of a very positive aura and very friendly staff !
Séjour de 13 nuits en février 2019
Réponse de Reservation Manager le 25 févr. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un co operative and ruthless staff.poor quality Beddings. Food and drinks exhorbitantly charged. No transparency in levy of charges even Mini bar consumption charged were not revealed in transparent manner. The bill of Rs 401 on account of Mini Bar items was kept in d folder which should have been informed to d guests. The quality of milk which was charged Rs 147 was of poor quality. It was more of water than milk.
Séjour de 1 nuit en janvier 2019
Réponse de Reservation Manager le 3 févr. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for taking the time to tell us about your experience regarding your stay with us. It is with sincere regret that I note your dissatisfaction with our service. Your experience does not reflect the level of service we endeavor to provide at Ramee Grand Hotel & Spa Pune. It is our constant endeavor to provide a consistently high quality service to all our guests and I assure you all possible corrective measures will be taken in order to serve you better. We value your continued patronage and thank you once again for your candid feedback. Thanks and regards Reservation Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Reservation Manager le 24 janv. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Rajesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb!
Very good location,amazing service. Very good hospitality.worth to stay.
Séjour de 1 nuit en janvier 2019
Réponse de Reservations Manager le 22 janv. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservations Manager

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en janvier 2019
Réponse de Reservations Manager le 20 janv. 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. With warm regards Reservations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2019
Réponse de Reservation Manager le 6 janv. 2019
Dear Guest Greetings of the day Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager