Avis sur Villa del Palmar Beach Resort and Spa - All Inclusive
Villa del Palmar Beach Resort and Spa - All Inclusive
Boulevard Francisco Medina Ascencio, Km. 2.5 Zona Hotelera Norte, Puerto Vallarta, JAL
Avis
7,8
Bien
8,6/10
Propreté
8,0/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Gerente General le 14 mai 2024
Estimado Oscar, Gracias por evaluarnos, Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta
10/10 Excellent
Ana Carmen
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements
Ana Carmen
Séjour de 4 nuits en mai 2024
Réponse de Gerente General le 14 mai 2024
Estimada Ana, Le pedimos que acepte nuestras más sinceras disculpas por las molestias que le hayamos podido ocasionar.Su comentario ha sido remitido a la división correspondiente para que tome las medidas oportunas. Le agradecemos enormemente sus comentarios y esperamos tener la oportunidad de ofrecerle en el futuro la excelencia en el servicio que nos caracteriza.Cordialmente, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta
8/10 Bien
Sergio Rincon
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sergio Rincon
Séjour de 7 nuits en avril 2024
Réponse de Gerente General le 7 mai 2024
Estimado Sergio, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta
10/10 Excellent
Pamela, Oxnard
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Pamela, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta
10/10 Excellent
KHALID
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KHALID
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Khalid, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. I hope you will not forget that at Villa del Palmar Vallarta you will find an excellent resort and that our reciprocal clients will take with them the best of impressions, because this is our first priority. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Katherine
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Katherine, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta
8/10 Bien
Ramesh Chander
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramesh Chander
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Ramesh, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Jackie-lee
Voyage en groupe, Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jackie-lee
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Jackie-Lee, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta
8/10 Bien
EDIANOR FILHO ALVES
Voyage en famille
27 avr. 2024
Les points forts : Équipements
EDIANOR FILHO ALVES
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Edianor,Thank you for taking the time to evaluate our services and tank you for reporting this problem, please accept my sincere apologies.As a result of your comments, we will be taking action.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Wesley f
27 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Wesley f
Séjour de 9 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Wesley, Thank you for your review of your recent stay at our hotel. Best regards, Mauricio Quezada General Manager Villa del Palmar Puerto Vallarta
10/10 Excellent
Mona, Jamaica
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mona
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Mona,Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta
10/10 Excellent
Sara Linda
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara Linda
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Sara, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments.We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
2/10 Horrible
Seung hyun
Voyage en famille
23 avr. 2024
Les points faibles : Personnel et service
Seung hyun
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Seung, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
6/10 Satisfaisant
John Cameron
Voyage en couple
22 avr. 2024
Les points forts : Propreté et personnel et service
John Cameron
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear John, Thank you for your evaluation, We will take it into consideration, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Robert
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Robert, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta
8/10 Bien
Astrid
Voyage en famille avec de jeunes enfants, Voyage en famille
19 avr. 2024
Les points forts : Propreté et personnel et service
Astrid
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Astrid,Thank you for this great feedback about your recent stay.We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We are also glad that our location was ideal for your requirements.We look forward to welcoming you back.Best wishes,Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Gunay
Voyage en famille avec de jeunes enfants, Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gunay
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Gunay,Thank you for having taken the time to post your wonderful review of Villa del Palmar Puerto Vallarta and sharing how much you enjoyed our resort. We were truly honored to read that everything your experienced was amaizing.All of us here at Villa del Palmar Puerto Vallarta are looking forward to welcoming you back soon.Cordially yoursMauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta
6/10 Satisfaisant
Manish N
Voyage en famille avec de jeunes enfants
17 avr. 2024
Les points faibles : Personnel et service et équipements
Manish N
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 17 avr. 2024
Dear Manish, Thank you very much for the time you took for express your comments about your stay.It is important for us to identify opportunities for improvement in order to sustain our exceptional service.Sincerely,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Janelle M
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janelle M
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Janelle, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta
8/10 Bien
Dennis James
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dennis James
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Dennis, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Troy Arnold
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Troy Arnold
Séjour de 14 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Troy, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta
10/10 Excellent
Ana
Voyage en famille
15 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Ana,Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
4/10 Médiocre
Ziad El
15 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ziad El
Séjour de 3 nuits en avril 2024
10/10 Excellent
Franz
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Franz
Séjour de 1 nuit en avril 2024
Réponse de Gerente General le 16 avr. 2024
Estimado Franz, Agradecemos el tiempo que tomó compartir su experiencia con nosotros,Estamos comprometidos en crear momentos memorables para usted y su familia, y nos complace saber que en su visita reciente todo fue excelente.Anhelamos su pronto regreso,Saludos cordiales, Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta
10/10 Excellent
Saishree, Clifton
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saishree
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Saishree, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta
10/10 Excellent
Omar
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omar
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Omar, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Adam
Voyage en famille, Voyage en groupe
10 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Adam
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Adam, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta
10/10 Excellent
Susan, Red Deer
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 10 avr. 2024
Dear Susan,It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa Del Palmar Puerto Vallarta.We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We are committed to offering outstanding service.Best Regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta
4/10 Médiocre
Olga
Voyage en famille
9 avr. 2024
Les points forts : Propreté
Olga
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 10 avr. 2024
Dear Olga, Thank you for reporting this problem, Yours comments, help us continuously to improve our processes and service levels.We extend a sincere apology for the incident that occurred during your stay with us; we will reinforce the procedure to avoid something like this happening again.We are truly sorry for what this inconvenience might have caused you, our Food and Beverages Manager already spoke with his team in order to prevent something like this happening again as we can assure you that we do not take these matters lightly.Best regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta
2/10 Horrible
Agustin Hernández
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Agustin Hernández
Séjour de 4 nuits en avril 2024
Réponse de Gerente General le 8 avr. 2024
Estimado Agustin, Lamento que su experiencia en general no haya estado a la altura. Sus comentarios serán compartidos con las personas apropiadas que pueden ayudarnos a hacer una diferencia para asegurar que las necesidades y expectativas de nuestros valiosos huéspedes se cumplan en el futuro. Gracias una vez más por sus comentarios, y si tiene alguna sugerencia que contribuya a mejorar su estancia, no dude en ponerse en contacto con nosotros directamente.Saludos Cordiales,Mauricio Quezada Gerente GeneralVilla del Palmar Puerto Vallarta
4/10 Médiocre
jason russell
6 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
jason russell
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Jasin, Thank you for your evaluation, we will take it into consideration, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
6/10 Satisfaisant
Chad Allen
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Chad Allen
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Chad, Thank you for your feedback regarding your recent visit to our hotel. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you and your family.Your feedback will help us shape experiences for travelers to come, and it would be an especial privilege to provide you with a stay that exceeds your expectations next time.My best,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta
2/10 Horrible
miguel gonzalez
6 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
miguel gonzalez
Séjour de 4 nuits en avril 2024
Réponse de Gerente General, le 8 avr. 2024
Estimado Miguel, Agradezco su valoración, La tomaremos en cuenta, Saludos Cordiales, Mauricio Quezada Gerente General, Villa Del Palmar Puerto Vallarta.
6/10 Satisfaisant
Oranos Lida
Voyage en famille
5 avr. 2024
Les points forts : Propreté et personnel et service
Oranos Lida
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 6 avr. 2024
Dear Oranos, Thank you for reporting this problem, please accept my sincere apologies.I understand your frustration. We pride ourselves on providing the best possible guest experience and I am sorry that on this occasion we did not achieve this.As a result of your comments, we will be taking action.Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Roxanne
4 avr. 2024
Roxanne
Séjour de 5 nuits en mars 2024
Réponse de Gerente General le 25 avr. 2024
Estimada Roxanne, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta
8/10 Bien
Laura
Voyage en famille avec de jeunes enfants, Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Laura,Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
enrique cruz
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
enrique cruz
Séjour de 5 nuits en mars 2024
Réponse de Gerente General le 3 avr. 2024
Estimado Enrique, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta
10/10 Excellent
Angelica
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelica
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Angelica, Thank you for your time invested on share your comments about your experience.I can assure you that notes has been taken and well make the changes in order to improve the service and the facilities.Hoping to see you again, when your travels brings you back to Puerto Vallarta.Cordially yoursMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Ryan
3 avr. 2024
Les points forts : Propreté et personnel et service
Ryan
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 24 avr. 2024
Dear Ryan, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Ann
Voyage en famille, Voyage en groupe
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 6 avr. 2024
Dear Ann, It gives us great pleasure to know that you have chosen to stay with us. Your kind comments encourage us to continue to do our best to make each guest's experience memorable, Have a wonderful day,Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
4/10 Médiocre
Jennifer
Voyage en famille avec de jeunes enfants, Voyage en famille
3 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Jennifer,Thank you very much for the time you took to express your comments about your stay.It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Benjamin
Voyage en famille avec de jeunes enfants, Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Benjamin, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. Our greatest hope is that we have exceeded your expectations and that you have enjoyed our resort and facilities, as well as our cordial and warm hospitality. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
8/10 Bien
Lonn
Voyage en famille
2 avr. 2024
Les points forts : Propreté et personnel et service
Lonn
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Lonn, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
6/10 Satisfaisant
Renee, Moab
Voyage en groupe
1 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Renee
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Renne, We are sorry to hear that your stay was not as good as you had hoped.We take note of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.Sincerely,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta
6/10 Satisfaisant
Kenyon
31 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kenyon
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 24 avr. 2024
Dear Renyon, Thank you for your review of your recent stay at our hotel. We are committed to improve.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
William
30 mars 2024
William
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 20 avr. 2024
Dear William, I would like to use this communication to express the gratitude of Villa del Palmar Vallarta’ staff, for your preference in selecting us as the official site of your visit.Our biggest hopes are that we exceeded your expectations and that you enjoyed our resort and premises, as well as our friendly and warm hospitality.I hope that you don’t forget that in Villa del Palmar Vallarta you will find a great resort and that our reciprocal customers will take with them the best of the impressions, because this is our first priority.Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
10/10 Excellent
Shannon
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Shannon, We appreciate your sharing your comments thru this site, which helps improving the resort on a daily basis. We assure you measures are been taken to correct these situations you may have gone through while staying at Villa Del Palmar. Please accept our most sincere apologies for the inconveniences and we would be more than happy to find a solution to your issues as long as we know your opinion first-hand.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta
2/10 Horrible
GREGORY LEE
29 mars 2024
GREGORY LEE
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 18 avr. 2024
Dear Gregory, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected.It is very important for us to know the areas that we need to improve. It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta
6/10 Satisfaisant
Rosario
28 mars 2024
Rosario
Séjour de 3 nuits en mars 2024
Réponse de Gerente General le 17 avr. 2024
Estimada Rosario, Aprecio el tiempo que tomó compartir su experiencia con nosotros.Lamento mucho que su visita reciente no haya sido la esperada. Tomaremos en consideración sus valoración para mejorar nuestro servicio y evitar una repetición de tal evento.Esperamos que nos brinde la oportunidad de recibirlo de nuevo para que podamos servirlo con la calidez y hospitalidad por la que somos reconocidos.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta
10/10 Excellent
Mercedes
Voyage en famille avec de jeunes enfants
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mercedes
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Mercedes, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta