Vue depuis l’hébergement

Avis sur Vamar Vallarta All Inclusive Marina and Beach Resort

3.5 out of 5
Vamar Vallarta All Inclusive Marina and Beach Resort
Av. Paseo de la Marina Sur S/N, Marina Vallarta, Puerto Vallarta, JAL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 253 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 157 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 145 avis sur 1003." "

7,4/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Gadbois

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une superbe vue
Mes amis ont changé de chambre à 3 reprises à cause d'odeur d'égouts. Moi, je n'ai pas eu ce problème. La vue est superbe sur la marina. Le personnel est efficace. Le seul point négatif est le buffet du soir qui est toujours froid même si le resto ouvre à 19h et que tu arrives à l'ouverture, les plats sont froids.
Séjour de 7 nuits en mars 2023
Réponse de VAMAR Concierge le 29 mars 2023
Cher invité: nous travaillons constamment pour maintenir les installations dans le meilleur état possible et pour que notre personnel soit formé pour répondre à toutes les exigences qui pourraient survenir. Nous apprécions votre commentaire car il nous aide à grandir de jour en jour.

8/10 Bien

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Belle vue sur marina
Il a fallu que je change de chambre 3 fois z cause des odeurs dans la toilettes et une qui fonctionnait pas en tirant la flush de la toilette et aubuffet les repas sont froid il prépare sa ave de leau chaude seulement, il mon change de chambres apres 3 fois au resto a la carte super et chaud et le personnel tres gentil levin tres bon les piscines propre avec une belle vue sur la marina
Séjour de 7 nuits en mars 2023
Réponse de VAMAR Concierge le 29 mars 2023
Cher invité:Nous sommes désolés que votre séjour n'ait pas été entièrement agréable, nous travaillons constamment à l'amélioration de notre établissement et des animations avec nos hôtes.Nous sommes impatients de vous revoir parmi nous afin que vous puissiez voir tous les changements et améliorations que nous avons apportés.

8/10 Bien

Marcel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
wifi instable et de courte portée
Séjour de 14 nuits en mars 2023
Réponse de VAMAR Concierge le 17 mars 2023
NOUS NOUS EXCUSONS POUR LA GÊNE OCCASIONNÉE, NOUS TRAVAILLONS ACTUELLEMENT SUR UNE MEILLEURE QUALITÉ ET UNE PLUS GRANDE PORTÉE DE NOTRE SIGNAL INTERNET.Nous avons hâte de vous revoir bientôt.

10/10 Excellent

jorge alexis

Séjour de 4 nuits en décembre 2022

10/10 Excellent

Manon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2022

8/10 Bien

Marthe

Séjour de 10 nuits en février 2022
Réponse de Julio Ramirez - Reservaciones le 22 févr. 2022
Hola Gracias por sus comentarios Saludos!

6/10 Satisfaisant

Lisette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extérieur très propre. Excellente nourriture. Personnel attentionné. Par contre, odeur d'égouts dans la salle de bain, pas de lampes de chevet. Pas de balcon sans frais même si l'hôtel était en très basse occupation, pas de cocktail de bienvenue ni d'assiette de chocolat comme on a vu pour d'autres chambres. De petits extras qui nous font sentir importants et nous incite à revenir...
Séjour de 3 nuits en février 2022
Réponse de Julio Ramirez - Reservaciones le 14 févr. 2022
Hola Merci pour vos commentaires, ils sont très importants pour nous. Si vous avez le plaisir de nous rendre visite à nouveau, veuillez mentionner que vous êtes un client qui vient nous rendre visite à nouveau pour mettre un agrément et vous fournir un meilleur service comme celui qui s'est produit. Nous espérons nous améliorer de jour en jour afin que vous vous sentiez à l'aise comme à la maison. Bonne journée!

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait sauf que j'aurais aimé avoir le wifi dans la chambre.
Séjour de 3 nuits en février 2022
Réponse de Julio Ramirez - Reservaciones le 14 févr. 2022
Hola Merci pour vos commentaires. Nous en tiendrons compte pour améliorer notre service dans nos chambres. Passe une bonne journée!

2/10 Horrible

Joel

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement de environnement et la vue quon a des chambres
Séjour de 10 nuits en janvier 2020
Réponse de Concierge le 26 janv. 2020
Estimado huésped, Muchas gracias por su buena calificación, esperamos que su estancia haya sido placentera, estaremos al pendiente de su próxima estancia.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Chambre lugubre manque des lampes d’appoints, pas de réfrigérateur dans la chambre. Restauration buffet minimaliste, très peu de choix, pas de fruits . Très décevant pour un hôtel de cette catégorie.
Séjour de 2 nuits en décembre 2019
Réponse de Concierge le 19 déc. 2019
thank you very much for your time and comments, we realy appreciated, we will be attending all the aspect, and we hope to serve you again as you deserve.

4/10 Médiocre

Maria, Oxnard

Séjour de 3 nuits en avril 2024
Réponse de Concierge le 13 mai 2024
Que tal María, lamentamos que su estancia no haya sido del todo placentera en Vamar Vallarta. Nos gustaría saber nuestros puntos de mejora y así, estar en completa aptitud de que usted tenga la satisfacción y comfort que merece.

10/10 Excellent

Graciela, Edmonds

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 3 nuits en avril 2024
Réponse de MOD le 11 mai 2024
Thank you so much Graciela for staying at Vamar Hotel, we are trying every day to do our best for our guests. We will be so glad to have the opportunity to see you again soon.

2/10 Horrible

Katie

Séjour de 28 nuits en janvier 2024
Réponse de Jorge Concierge le 6 mai 2024
We appreciate you taking the time in giving us some feed back. But we see that you went threw some tuff times. But we know that we have room for improvement. And we apprecitate your honesty.

4/10 Médiocre

Krista

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I’ve been to Mexico 5 times and this was the worst hotel I’ve stayed at. The food was so terrible we had to eat off the resort which was unfortunate considering we paid for an all inclusive. There is only 2 dinner options buffet or Italian but no kids allowed at Italian so we were limited to the buffet only. We tried the seafood restaurant which was lunch only it was beyond gross. Seen 5 cockroaches outside our room and it was very hard to communicate as most of the staff did not speak or understand English. We noticed a LOT of people checking in and checking out the same or very next day with complaints. The rooms were very plain, nothing in them not even a lamp by the night table. No mini fridge no bottle water, it was a complete waste of money. Expedia tried several times to get a refund from the hotel so we could stay somewhere else and the hotel denied the refund. DO NOT stay here.
Séjour de 9 nuits en avril 2024
Réponse de Jorge Concierge le 6 mai 2024
We appreciate your honesty and we are sorry for the inconviniance that you and your love ones went threw. We know that there is alot we need to improve. But our staff works hard to give the best experience possible. But sometimes it the lack of comunication. That makes it more hard in being able to fix any bad situations. But we take any constructive critisium very seriouse. And will look into the matter. So we dont have more of this type of situations once again.

10/10 Excellent

Gabriela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 6 mai 2024
We appreciate you taking the time in giving us some great feed back. And we are so happy that you enjoyed yourselfs. Thank you for choosing vamar as your destination resort.

10/10 Excellent

Moises Aaron

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Jorge Concierge le 6 mai 2024
Le agradecemos por tomar el tiempo para otorgarnos unos comentarios. Es un placer saber que su estancia estuvo de su agrado. Y los esperamos de vuelta en sus próximas vacaciones.

8/10 Bien

Rocio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 6 mai 2024
We appreciate you taking the time in giving us some great feedback. And for the opportunity to add some great moments to your vacation. And we hope to see you guys with us in a later future. For more memorable moments.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio y seguridad
Séjour de 2 nuits en avril 2024
Réponse de Jorge Concierge le 27 avr. 2024
Se le agradece mucho por tomar el tiempo en otorgarnos sus comentarios. Y es un placer escuchar que su experiencia con nosotros fue de su agrado. Esperamos verlos con nosotros de nuevo en su próximas vacaciones

8/10 Bien

Miguel, Aguascalientes

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gusto mucho el hotel, seguro volvere. Lo unico que no me gusto es que no esta diseñado para familias o grupos de mas de 4 personas, ya que todos los restaurantes, tienen mesas para 4 personas, y no te dejan juntarlas, asi que eso esta super mal
Séjour de 1 nuit en avril 2024
Réponse de Jorge Concierge le 26 avr. 2024
Le agradecemos mucho por tomar el tiempo en otorgarnos sus comentarios. Y nos encanta que se la paso excelente. Y esperemos verlos de nuevo con nosotros en sus próximas vacaciones.

4/10 Médiocre

ana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cucharachas en las habitaciones, mal servicio y solo puedes acceder a1 restaurante de especialidad
Séjour de 2 nuits en avril 2024
Réponse de Jorge Concierge le 15 avr. 2024
Le agradecemos tomar el tiempo en otorgarnos con unos comentarios. Y por lo escrito tuvo percances que se pudo tomar y hacer varias cosas. Siempre es muy importante notificar al jefe en turno oh a un tipo de gerente. Para que puedan apoyar en cualquier mal entendido oh cuando tiene que ver de las habitaciones. Por que para nuestro Hotel el cliente siempre es primero.

6/10 Satisfaisant

Jessica

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The location is fantastic and the accessibility to both the beach and the marina was great. The service on the other hand was nothing to brag about. Check in was just that - they checked you in, gave you a key and that was it. No welcoming smiles, no welcome drink, no help with luggage or finding your room. We've come to PV several times to other resorts and never has the service been so unimpressive. Our room attendant did not replenish any toiletries and our phone in our room didn't work so every time we needed something we had to go downstairs to the desk and then tell them and back to the room and wait for the amenities to be delivered. Once would have been forgivable but this was literally every day of our 7 night stay. In fact, when we first arrived in the room there weren't even towels. I hate to even write reviews but this time around we brought it to the front desks attention everyday after the 3rd day of no amenities and still repeatedly did not get what we needed, therefore, here is my honest review.
Séjour de 7 nuits en avril 2024
Réponse de Jorge Concierge le 22 avr. 2024
We appreciate you taking the time in providing us with some great feedback. And we know that we have room for improvement. So we do regret the situations that you went tthrew. We take every comment very seriouse. And will look into the matter. In any situation we have a great Concierge department that would of helped to find a great resolution. But we appreciate your honesty.

6/10 Satisfaisant

Irving

Séjour de 2 nuits en avril 2024
Réponse de Jorge Concierge le 6 mai 2024
Le agradecemos por tomar tiempo en dejarnos un comentario. Esperamos que su estancia con nosotros estuvo de su agrado. Y los vemos en sus próximas vacaciones.

6/10 Satisfaisant

Bere

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Jorge Concierge le 11 avr. 2024
Le agradecemos mucho en tomar su tiempo en otorgarnos un comentario. Y esperamos verlos de regreso en sus próximas vacaciones.

10/10 Excellent

Pouria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely staff and space all around! Highly recommend it for couples and/or families :)
Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 10 avr. 2024
We really appreciate you giving us some great feedback and hope to see you with us in the future.

2/10 Horrible

sandra liliana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible buffet and breadfast and rooms and bathrooms not updated
Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 9 avr. 2024
We apprecaite taking the time in giving us some feedback. We would of liked to helped out in any of this situations. We have a great Conceirge personel that always deals with different situations that might occure. But we do apologize for any inconvince.

4/10 Médiocre

Mikayla

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
The location of this resort is stunning, especially with all the yachts along the marina. However, there was little to no daily games/activities on the resort, only 4 employees spoke English which was very challenging if you couldn’t find them and had to ask any other employee. The cleaning crew daily forgot to give us hand towels, shower towels and face cloths. There was small layers of mold in the grout and shower head in the bathroom. The view is what makes the resort nice, but other then that it was quite below any other resorts I’ve ever been to in Puerto Vallarta and I am a yearly traveller to PV.
Séjour de 8 nuits en mars 2024
Réponse de Jorge Concierge le 9 avr. 2024
We appreciate you taking the time in providing some great feedback. But we do apologize for the inconviniance that you might of had. And do take every comment very seriouse.

8/10 Bien

EDUARDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
EXELENTE
Séjour de 4 nuits en mars 2024
Réponse de Jorge Concierge le 9 avr. 2024
We appreciate taking you taking the time in giving us some great feedback. We hope to see you with us again in the future.

8/10 Bien

vladimir ivan gutierrez

Voyage en famille
Les points forts : Propreté et équipements
1.- There was a glass missing in the bathroom that was not replaced even though I reported it several times. 2.- lack of waiter service at the pool. 3.- the drinks were generally bad 4.- the food was very good
Séjour de 3 nuits en mars 2024
Réponse de Concierge le 8 avr. 2024
We appreciate you taking the time in provinding us with some great feedback. We take every comment and suggestions very seriouse. I will take a look into all thats mentioned. None of this was mentioned to me, so i will personally seek an answer. We thank you for your honest opinion. And we apologize for the inconviance.

8/10 Bien

Carlos

Voyage en famille
Les points forts : Personnel et service et équipements
Séjour de 1 nuit en février 2024
Réponse de Jorge Concierge le 3 avr. 2024
Le agradecemos tomar el tiempo en darnos su opinión. Y por su honestidad. Esperamos verlos de regreso con nosotros muy pronto.

6/10 Satisfaisant

Kelvin

Meh
Séjour de 7 nuits en mars 2024
Réponse de Jorge Concierge le 8 avr. 2024
We appreciate you taking the time in providing us your honest feedback. We take every comment and suggestion very seriouse. Because it helps us with identify what change or upgrades we need to focus on.

10/10 Excellent

Kiran

Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 22 avr. 2024
We appreciate you taking the time in giving us a great rating. And hope that your stay with us was delightful. And see you here in your next vacation.

2/10 Horrible

Tyler

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Where to start? I've been to PV 3 times, the west coast 4 times, and Mexico in general 7 times. 5 of those visits were within the last 9 years. This was, hands down, the worst resort I've ever stayed at. For starters, the rooms look nothing like the photos. They're either from another Vamar resort or stolen off Google. The rooms were *extremely* basic, no wifi, a sliding deck door that was broken, a window with a bright light outside of it that had no curtain or blind for it, a toilet that barely flushed, a shower that was clogged and suffered from random drops in water pressure and temperature, dead cockroaches left in the bathroom ceiling lamp cover, and thick dust *everywhere*. One couple we met even had mold all over their bathroom when they checked in. Then there was the god awful facilities and staff. First, the only place with complementary wifi was in the lobby with a tiny seating area for about 15 people. The coffee they offered in the lobby was practically just slightly brown water, *if* they even actually made any - half the time there was no coffee, or sugar, or cream, or mugs. You also were only *ever* allowed one free bottle of water per person in your room. There were supposed to be free refill stations but they were always empty - but you could *buy* another bottle of water at the front desk. Buffet was unsanitary and staff rarely took drink orders. And as soon as you check out, they cut your bracelet - No facility access unless you pay hourly. Horrible.
Séjour de 8 nuits en mars 2024
Réponse de Jorge Concierge le 1 avr. 2024
We take very seriouse any inconvinve that you might of had with us. In no shape or form do we take these comments lightly. Checking your reservation stay we dont have any complaints on your behave. We could have helped to correct problems or misconfort we might have been esperiencing. We have extra amenities such as refrigerators or coffee pots. Upon request. We understand that sometimes we have alot of miscomunication and it really affects any stay. So we regret not being able to have the opportunity to solve the inconvinces.

8/10 Bien

Jordan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience loved the hotel and staff. Would come again in the future
Séjour de 2 nuits en mars 2024
Réponse de Jorge Concierge le 1 avr. 2024
We appreciate you taking the time in providing us with some feedback. And we are so happy that you enjoyed yourselves. And cant wait until we see you here again.

10/10 Excellent

Bradley Kenneth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of activity for the kids, pools ocean side and harbour side. Friendly staff and large rooms
Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 1 avr. 2024
We appreciate you taking the time in providing some feed back. And we appreciate the honesty because we work extensively in bettering the interaction with our guest. As you seen everyone in outr staff do there very best. So we hope to see you guys in your next stay.

8/10 Bien

Adan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Jorge Concierge le 28 mars 2024
We appreciate for taking the time in giving us some feedback.

8/10 Bien

joe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not sure about all the negative reviews. I guess it all depends on what you want. The only thing I could see is the rooms are dated, but were clean and comfortable and everything worked. For us, thats's all that matters because we don't spend a lot of time in our room. The grounds and pools are clean and nice. The service was beyond excellent and polite. The buffet was fine with fresh grill options the nights we ate there. To us this resort was budget friendly so we could go out to some of our favorite restaurants at the marina. The location is excellent being only a few steps from the marina and fishing docks. Having a marina side and ocean side was great also, the best of both worlds. Under a three minute walk between the two. If you are looking for high end furnishings in your room then this may not be the place for you but if you want a nice place to stay with great service, excellent location for a fun time in Puerto then I would say yes. We had a superior balcony room with great views of the marina and boats going in and out.
Séjour de 7 nuits en mars 2024
Réponse de Jorge Concierge le 28 mars 2024
Joe we really appreciate your honesty and all the constructive comments that you provided. Every day as you could see we worked hard in giving you the best experience possible. And we know there is alot of room for improvement. And we are striving for a better interaction with our guest and service. We hope to see you with us in the future.

4/10 Médiocre

Nelly, Yakima

Séjour de 2 nuits en février 2024
Réponse de Jorge Concierge le 28 mars 2024
We appreciate you taking the time for giving us some feed back.

6/10 Satisfaisant

Lorena Mabel

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place need some TLC its a bit run down, but the food and staff super good , Antonio at the bar pool was excellent, Enrique, Gustavo, Maria, everyone made us feel so special , service was really good.
Séjour de 7 nuits en mars 2024
Réponse de Jorge Concierge le 1 avr. 2024
We appreciate your honesty and in taking the time in giving us some feedback. We know there is alot of room for improvement. And we do have plans in future renovations. So when you do comeback you will see a big upgrade. So we love when our guest recognize the hard work that our staff does. And we will let Enrique and Gustavo know that you send them the best wishes.

10/10 Excellent

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Jorge Concierge le 28 mars 2024
We appreciate alot in taking the time in providing some feedback.

4/10 Médiocre

Guillermo

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Las avitaciones muy viejas huelen a humedad
Séjour de 3 nuits en mars 2024
Réponse de Jorge Concierge le 21 mars 2024
We appreciate the feedback. We would of liked a more brainstorming from you so we can identify where we need to better at.

8/10 Bien

ADRIANA

Séjour de 4 nuits en mars 2024
Réponse de Jorge Concierge le 20 mars 2024
We appreciate your honest rating Adriana. And thank you for choosing Vamar as a destination option.

4/10 Médiocre

Peter

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very unorganized staff and not very friendly (other than our house keeper) Very limited food options, bar facilities were terrible. No bar poolside service other than occasionally around the beach side pools. No wifi in the rooms, no beverages or fridges in rooms either. Great location beside the Marina to go and eat there.
Séjour de 10 nuits en mars 2024
Réponse de Jorge Concierge le 24 mars 2024
We apologize for the inconviniance that you had. We take every comment very seriouse. Our staff not just reception is going to threw changes and capacitation. To better our interaction with our guest. And we have 4 bars all threw our resort. And our lobby bar area opens at 6 in the afternoon and closes at 1 in the morning. And also you have a great option of requesting a alcoholic breverage in our Marina buffet upon request. About our wifi yes you are in future plans in upgrading our service to provide a much broader converage threw the resort. And about extra amenities such a fridges or silver ware. That totally free of charge but its upon request and we would of gladly helped in this situation. But sometimes there is alot of miscomunication and alot of things can be handled in the best way.

8/10 Bien

Arantza

Voyage en groupe
Séjour de 1 nuit en mars 2024
Réponse de Jorge Concierge le 24 mars 2024
Le agradecemos por tomar el tiempo y dejarnos su rating.

6/10 Satisfaisant

Joseph Raymond

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were given the wrong room at first, then they got us the room we ordered. Then had plumbing issues, so we upgraded to the penthouse and still had plumbing issues. The place needs some updating and better cleaning standards. I also didn’t like that there was no fridge available. The food was good and location was great, beautiful views and nice beach.
Séjour de 7 nuits en mars 2024
Réponse de Jorge Concierge le 24 mars 2024
We appreciate your honest opinion. Which we take very seriouse. Because it helps us grown and better our services. We have room for improvement and we know that it takes time to correct things. And about the amenities such a refrigerador or silver ware. We provide them upon request. And we understand that sometimes there is poor comunication. And that is what we want to better so we appreciate the feed back.

6/10 Satisfaisant

jackie Ann

Voyage en couple
Didn't like the foid and its a long walk to beach. No ATM machines
Séjour de 8 nuits en février 2024
Réponse de Jorge Concierge le 28 mars 2024
We regeret the bad experiences you might of had. We have different options threw out the resort. Sometimes is lack of comunication that we might have. That people dont have the opportunity to try our different options of restaurants that our resort provides. When it comes to any currency the Hotel itself has money exchange of any currency. So maybe the lack of comunication is a big factor. So we really regret not being able to fix any bad situations.

10/10 Excellent

Leticia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was very pleasant. We arrived earlier then our check In time and they allowed us to store our luggage. Our room was very comfortable. Our room could use a few minor updates. I love that we had access to the marina and the beach as well. The pools were clean and warm water. The buffet was delicious. The evening entertainment was awesome. Amazing dancers and performers.
Séjour de 2 nuits en mars 2024
Réponse de Jorge Concierge le 13 mars 2024
We appreciate the feedback that you had provided us. Everyday we work hard to better our service. We are proude of our staff because there always treating our guest with the most respect and curtiouse to everyone. And we are so happy that you enjoyed every minute. We hope to see you back with us in the future.

6/10 Satisfaisant

AMIR

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Poor English No activity or shows Food is so limited
Séjour de 3 nuits en mars 2024
Réponse de Jorge Concierge le 28 mars 2024
We really regret the bad situations that you might of had in your time with us. We take any rating or any constructive critisium very seriouse. We have our to managers who speak fluent English so probably the lack of comunication was a big factor.

10/10 Excellent

Amy Arlene

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really liked being near both the marina & the beach, even though it required transportation to get to the downtown area. The staff were excellent- going above & beyond to accommodate us on every level. It was very clean. Really enjoyed the nightly shows in the theater- a fun family activity. Things I missed were a hot tub, bikes to rent & use to get around, ice cream available at the buffet or snack bar
Séjour de 6 nuits en mars 2024
Réponse de Jorge Concierge le 28 mars 2024
Amy we really appreciate you taking the time in providing us with some feedback. And gives us great joy that noticed our dedication and hard work every member of our staff brings to the table. With out them we wouldnt be where we are today. And we will take into consideration all the extra amenities that you mentioned. See you in your next visit.

2/10 Horrible

Esha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Jorge Concierge le 1 avr. 2024
We appreciate taking the time in providing some feedback. Wish we could of had more specific details in the inconvience that you might of had. So we could of identified what we need to focus and better on.