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Avis sur Marien Puerto Plata - All Inclusive

4 out of 5
Marien Puerto Plata - All Inclusive
Carretera Luperón, Km. 4.5, Complejo Turístico, Puerto Plata, Puerto Plata

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 366 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 221 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 154 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 123 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 140 avis sur 1004." "

7,6/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Mohamod

Voyage en groupe
Les points forts : Équipements
Normal rien de wow
Séjour de 1 nuit en février 2022

2/10 Horrible

franck

Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2022

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Entertainment good be longer
Séjour de 9 nuits en mai 2024
Réponse de Marlys Ramos le 27 mai 2024
Dear Michelle:Thank you for choosing Marien Puerto Plata for your recent vacation and provide us your honest feedback.Regards.

8/10 Bien

Rachel

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Marlys Ramos le 27 mai 2024
Estimada Rachel:Gracias por elegir Marien Puerto Plata y compartirnos su valoración. Saludos.

2/10 Horrible

Johanna

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Me tuvieron que cambiar de habitación dos veces En verdad ese hotel no está en condiciones Las habitaciones tienen mucha humedad Los techos en muy mal estado , no llega el internet a la habitación, tuve que espera de un día para otro para cambiar de habitación y después por la misma himdad cambiarme a otra . Fue horrible en verdad , la comida el buffet lo que vi es lo mismo , el restaurante un calor terrible sin ventilación . Yo en particular no lo recomiendo
Séjour de 7 nuits en mai 2024
Réponse de Marlys Ramos le 24 mai 2024
Estimada Johanna:Le agradecemos mucho que se tome el tiempo para compartir esta opinión sobre su estancia en Marien Puerto Plata. La retroalimentación de los huéspedes es vital, para que podamos proporcionar el mejor servicio que podamos, por lo tanto, hemos tomado nota de cada asunto que tenía y esta información se transmitirá al gerente involucrado para una revisión adicional, como la satisfacción de los huéspedes es nuestra máxima prioridad y lamentamos que nos quedamos cortos durante su estancia.Saludos.

4/10 Médiocre

emilse

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
tenia mas de 20 anos sin ir a puerto plata y pense que como escuchaba se habia recuperado pero realmente mi experiencia en relacion al hotel playa show y habitacion fue buena pero no puedo decir lo mismo de la comida podrian tener mas variedad de carnes ya que nadie sale a comer spaguetis de su casa la piscina se ve bien pero no se porque no tiene ni una sombra en ningun sitio y de verdad que con el sol que hace y el calor actul es xasi imposible disfrutarla no todos somos extranjeros que queremos achichararnos, el staff se ve desanimado y poco entusiamo se siente no se si es por las condiciones de como trabajan o que sera me encantaba puerto plata pero para pagar 250 dollares la noche definitivamente pago un poco mas en punta cana
Séjour de 1 nuit en mai 2024
Réponse de Marlys Ramos le 23 mai 2024
Estima Emilse:Gracias por su opinión. Lamentamos sobremanera no haber llenado sus expectativas, ya que nos esforzamos para brindar un servicio excepcional a todos nuestros huéspedes sin distinción. En nombre de la Gerencia y todo el personal, esperamos pueda aceptar nuestras más sinceras disculpas por cualquier deficiencia al momento de servirle. Saludos.

10/10 Excellent

lissy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Buena les doy 7 de 10
Séjour de 7 nuits en mai 2024
Réponse de Marlys Ramos le 20 mai 2024
Estimada Lissy:Gracias por elegir Marien Puerto Plata y compartirnos su opinión. Ha sido un placer ser sus anfitriones.Saludos.

8/10 Bien

jay

Voyage en couple
Les points forts : Personnel et service et équipements
Great place.
Séjour de 10 nuits en mai 2024
Réponse de Marlys Ramos le 20 mai 2024
Dear Jay:Thank you for choosing Marien Puerto Plata for your recent vacation. And thank you for taking the time for writing this review and are happy to learn that we could meet your expectations.Regards.

10/10 Excellent

Jordan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good resort
Séjour de 2 nuits en mai 2024
Réponse de Marlys Ramos le 15 mai 2024
Dear Jordan:We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. Regards.

2/10 Horrible

Wendy

Voyage en famille
Horrible is the definition of this property. We booked a 6 night two hotel vacation at the this hotel. The rooms were unkempt, unsanitized, rusty, dirty, and there was mold everywhere in the bathroom. The curtains have never been washed and there was different color hairs all throughout the room. My Ac was not working, my sister’s room which was right across the hallway, wreaked of mildew and humidity. Her AC flooded her room and the paint outside her door was bubbled up from the leak on the roof. Omgg the food was extremely digusting and there was no options for kids. At this point, we already considerd to check out fearing that we would get sick from this place. We checked out in less than 8 hours to a hotel that cost us double the price about $4,000 due to the last minute booking. Customer service was non-existent at this moment. I explained all of my concerns to the “Expedia” representative at the hotel who was not receptive or helpful. After she indicated that we can get a refund but that “Expedia charges a one night fee” later told us that the hotel is non-refundable. The manager never showed his face and did not speak to me not even to apologize for their irresponsibility and lack of professionalism. I called Expedia but they were ignoring their call and did not respond to their email and I have proof. I kick myself for not taking pictures of how HORROBLE THIS PLACE IS. But believe me ENTER AT YOUR OWN RISK. I am still fighting for our refund!!!!
Séjour de 6 nuits en février 2024
Réponse de Marlys Ramos le 20 mai 2024
Dear Wendy:Thank you for choosing Marien Puerto Plata for your recent vacation.As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

8/10 Bien

Danelsy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó la estadía tienen un personal amigable, buena piscina, comida buena e instalaciones lindas por lo que pudimos disfrutar de todo
Réponse de Marlys Ramos le 13 mai 2024
Estimada Danelsy:Gracias por preferirnos, y compartirnos su valiosa opinión. Nos alegra confirmar que fuimos capaces de llenar sus expectativas, y brindarle unas excelentes vacaciones. Saludos.

2/10 Horrible

Manuel

Voyage en famille avec de jeunes enfants
Malo
Séjour de 2 nuits en mai 2024
Réponse de Marlys Ramos le 9 mai 2024
Estimado Manuel:Agradecemos mucho que se haya tomado el tiempo para compartir esta reseña sobre su estadía en Marien Puerto Plata.Saludos.

8/10 Bien

Alexis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and service
Séjour de 5 nuits en avril 2024
Réponse de Marlys Ramos le 6 mai 2024
Dear Alexis:We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Regards.

10/10 Excellent

Yoensy

Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 6 mai 2024
Dear Yonesy:Thanks for your honest valuation. It was a pleasure to host you.Regards.

6/10 Satisfaisant

Janet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
the staff are amazing and always treated us nicely. the only thing is the place is not keeped up. for example we had water coming into are rooms on the 3rd floor. mold and alot of water damages. the beach isn't kept up especially the vip area. the stairs to the rooms are cracked.
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 6 mai 2024
Dear Janet:Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.Regards

10/10 Excellent

Damaris

Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 21 mai 2024
Estimada Damaris:Agradecemos que nos haya elegido como destino vacacional y por su honesta valoración.Saludos.

8/10 Bien

Luis, Dorchester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Estamos muy bien ubicado
Séjour de 7 nuits en février 2024
Réponse de Marlys Ramos le 1 mai 2024
Estimado Luis:En nombre de la gerencia general del hotel Marien Puerto Plata agradecemos su honesta valoración.Saludos.

8/10 Bien

Clara

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Estimada Clara:Gracias por preferirnos, y compartirnos su valiosa opinión. Nos alegra confirmar que fuimos capaces de llenar sus expectativas, y brindarle unas excelentes vacaciones. Saludos.

4/10 Médiocre

Hector

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Went on a Family vacation for 5 days. The Resort is terrible, the food and drink quality, property maintenance, very limited Wifi. Also, DR is very lively and this resort was sort of dead in terms of music and entertainment. Although the staff really tried to work with the people but the management is not good.
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Hector:Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. Regards.

8/10 Bien

evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Estimada Evelyn:En nombre de todo el equipo de Marien Puerto Plata, le damos las gracias por habernos elegido como su destino de vacaciones.Saludos.

6/10 Satisfaisant

Melissa

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The VIP is not convenient, a decent walk. Limited options. The food on the property was unfulfilling and left us with upset stomachs. Food off property was much better! Wifi in the rooms was poor while on the beach was better? Not sure how that works.
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Melissa:Thank you for choosing Marien Puerto Plata Resort & Spa for your recent vacation. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.Regards.

6/10 Satisfaisant

Noemi A

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté et personnel et service
The place was cleaned, staff very helpful and attentive. I think the food from the buffet should be more authentic to the region, meaning it should have been more Dominican dishes.
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Noemi:Thank you for letting us know about your recent experience in Marien Puerto Plata. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Regards.

8/10 Bien

TYRONE, Dumont

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and staff was great and very clean. They need to entertain more the people with better shows.
Séjour de 6 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Tyrone:Thank you for choosing Marien Puerto Plata for your recent vacation. We appreciate your feedback and look forward to welcoming you back soon.Regards.

10/10 Excellent

Jose

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear José:We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Regards.

8/10 Bien

Geisy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my fourth time coming here and still it’s clean and simple. Keep in mind it is a bit outdated compared to other new resorts but they do a great job keeping it clean and providing a good service.
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Geisy:Thank you for choosing Marien Puerto Plata for your recent vacation. We appreciate your feedback and look forward to welcoming you back soon.Regards.

10/10 Excellent

Jeimy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything good
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Jeimy:Thank you for choosing Marien Puerto Plata for your recent vacation. It was a delight to host you, we are happy to confirm that you had such a relaxing experience overall. Regards.

8/10 Bien

Rebeka

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Dear Rebeka:Thanks for your honest valuation.Regards.

10/10 Excellent

Robert

Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 14 mai 2024
Dear Robert:Thanks for your valuationRegards.

8/10 Bien

JOSUE, santo domingo

Les points forts : Propreté et personnel et service
Bien
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 23 avr. 2024
Estimado Josue:En nombre de todo el equipo de Marien Puerto Plata, agradecemos su reciente visita y valoración. Esperamos verle de nuevo en un futuro cercano.Saludos.

10/10 Excellent

johan

Les points forts : Propreté
I like it
Séjour de 1 nuit en avril 2024
Réponse de Marlys Ramos le 23 avr. 2024
Dear Johan:Thank you very much for your recent stay in our Marien Puerto Plata. We look forward to welcoming you back soon.Regards.

2/10 Horrible

Paul, Waconia

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TERRIBLE! AWFUL! WORST RESORT EVER! Customer service is nonexistent at this resort! First of all, it wouldn’t hurt if they occasionally smiled! They certainly do not know how to apologize! My flight was delayed so I could not get there until the next day. I called and spoke with someone at their front desk, and they said no problem, no problem at all, we will see you tomorrow. I arrive and they had canceled my reservation and given away our room! They finally gave us a terrible, old, filthy 2 double bed room. We had paid for a Superior King VIP room. Went back and complained and they said come back tomorrow at 3:00. We were at the desk at 2:40 and they said no problem, our new room would be ready at 3:00. We came back and they had already given that room away! So we waited another hour for another room. This resort is old and in need of many repairs! The food is awful and the same every day. The wait staff is ok, but the cooks are not friendly at all. They act like you are wasting their time. Room cleaners are terrible. They say they will clean your room while we are gone to eat, or to the beach, but they never did. Our room was cleaned and sheets changed only once the whole week. We never did get the VIP towels that were supposed to be in the room. We finally had to get a couple blue towels another way. Unemployment is so high in the DR, they should fire half the staff. They could have 100 new people anxious to work the next day! Horribly mis-managed!! TERRIBLE RESORT!!
Séjour de 8 nuits en avril 2024
Réponse de Marlys Ramos le 24 avr. 2024
Dear Paul:We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay.Regards.

8/10 Bien

Raul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Me, parece muy bien
Séjour de 1 nuit en avril 2024
Réponse de Marlys Ramos le 23 avr. 2024
Estimado Raul:Gracias por elegir Marien Puerto Plata y compartirnos su opinión. Esperamos tener el privilegio de darle la bienvenida pronto.Saludos.

10/10 Excellent

Shammelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 23 avr. 2024
Dear Shammelyn:Thank you for choosing Marien Puerto Plata for your recent holiday and providing us with your valuation.Regards.

10/10 Excellent

Lenin A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good services
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 18 avr. 2024
Dear Lenin:On behalf the entire team from Marien Puerto Plata, we would like to thank you for your honest review. Regards.

2/10 Horrible

Tiffany

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible birthday trip. They had no transportation from the airport to the hotel. We arrived at the hotel after 1am. (Which they knew I was coming because I called with updates). The shower was clogged. Water wouldn’t go down. Door handles dirty. Alcoholic beverage on the table in the common area. I had two kids with me on this trip. The room was infested with mosquitoes. Other persons here all over the room, the bedsheets, the bathroom. Bathroom mirror dirty. Mattress filthy. Hole in the ceiling. They said family friendly definitely not. The food was nasty and cold. The dresses nasty and stained bed sheets. I ask for a room upgrade and I was told it would be $70 extra per night. I agreed and was told I would have to stay in that room for the night and maybe get a room in the morning. So I had to end up looking for a Airbnb and booking that for a little over $400. And I paid over $800 for this hotel. And they are not willing to give me a full refund even though I booked for 4 days and I was there for less than 24 hours.
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 24 avr. 2024
Dear Tiffany:Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

10/10 Excellent

Maria fernanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 18 avr. 2024
Estimada María Fernanda:Agradecemos su honesta valoración. Esperamos recibirle nuevamente muy pronto.Saludos.

6/10 Satisfaisant

Carluis

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A decent location but felt it was a resort that hasn't been updated in a while. The staff were kind but the room service wasn't great especially considering I was a VIP. Good place as starting resort but there are better ones outside of this one.
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 15 avr. 2024
Dear Carluis:Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

10/10 Excellent

Juan eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 16 avr. 2024
Estimado Juan Eduardo:Gracias por elegir Marien Puerto Plata. Ha sido un placer recibirle, y estamos encantados de confirmar que haya disfrutado de una estancia maravillosa. Saludos.

10/10 Excellent

Ana America

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen lugar para descansar ,el personal muy amable ,destacandose algunos mas que otros ,en el bar de la piscina el muchacho Harol ,muy amable y servicial ,sabe lo k hace en cuanto atencion al huesped ,en el restaurant bufet ,se destacan la señorita Vicenta y Channel ,muy amables y serviciales mis felicitaciones para ellos ,con personal asi vale la pena ..gracias volvere pronto
Séjour de 3 nuits en avril 2024
Réponse de Marlys Ramos le 15 avr. 2024
Estimada Ana:Gracias por preferirnos, y compartirnos su valiosa opinión. Nos alegra confirmar que fuimos capaces de llenar sus expectativas, y brindarle unas excelentes vacaciones. Para nosotros, ha sido un grato placer ser sus anfitriones, y nos llena de gran satisfacción de que haya disfrutado todas nuestras facilidades y nuestro buen servicio.Saludos.

10/10 Excellent

vijay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excallent service
Séjour de 7 nuits en avril 2024
Réponse de Marlys Ramos le 15 avr. 2024
Dear Vijay;Please receive the warmest greetings from Marien Puerto Plata. Thank you for taking the time to share your positive experience. Regards.

6/10 Satisfaisant

Dilmaurys

It was ok
Séjour de 2 nuits en avril 2024
Réponse de Marlys Ramos le 15 avr. 2024
Dear Dilmaurys:We so much appreciate you taking the time to share this review about your stay at Marien Puerto Plata. It was a pleasure to host you.Regards.

10/10 Excellent

Christopher

Excelente
Séjour de 1 nuit en avril 2024
Réponse de Marlys Ramos le 15 avr. 2024
Estimado Christopher:En nombre de todo el equipo de Marien Puerto Plata. agradecemos su valoración sobre su reciente estancia con nosotros. Esperamos recibirle en un futuro próximo.Saludos.

2/10 Horrible

Valentin, Bakel NL

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Die Dusche funktionierte schlecht, alte Armaturen. Balkonfenster war blockiert.
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 15 avr. 2024
Dear Valentin: As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Regards.

2/10 Horrible

Ruben

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I booked this hotel thinking about having a good relaxing time with my fiancé. When we got there ohhh boy the Hotel is falling apart the rooms are old and dirty, I asked for a different room,wasted about an hour waiting and the room was even worst at this point we just check out and booked another hotel. Please don’t book this hotel until they updates their rooms it’s not worth it
Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 12 avr. 2024
Dear Ruben:Thank you for choosing us and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered during your stay.Regards.

10/10 Excellent

JESUS ISAAC

Séjour de 4 nuits en avril 2024
Réponse de Marlys Ramos le 2 mai 2024
Dear Jesus:We would like to thank you for choosing us as your holidays destination and sharing your valuation.Regards.

10/10 Excellent

Deyanira De Oca

Séjour de 1 nuit en avril 2024
Réponse de Marlys Ramos le 2 mai 2024
Dear Deyanira:Thanks for choosing us as your vacation destination and providing us with your honest valuation.Regards.

10/10 Excellent

Delia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Marlys Ramos le 11 avr. 2024
Dear Delia:Thanks for choosing us as your vacation destination, and provide us your honest feedback.Regards.

4/10 Médiocre

Lisbeth

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room - it was infested with small roaches Buffet - not a variety of food. The tables were dirty. Service- in the buffet I waited for more than 30 minutes for water & coffee.
Séjour de 5 nuits en avril 2024
Réponse de Marlys Ramos le 11 avr. 2024
Dear Lisbeth:As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. Regards.

10/10 Excellent

Wilfredo

Séjour de 1 nuit en avril 2024
Réponse de Marlys Ramos le 1 mai 2024
Estimado Wilfredo:En nombre de todo el equipo de Marien Puerto Plata, le damos las gracias por habernos elegido como su destino de vacaciones.Saludos.

10/10 Excellent

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a last minute booking and to tell you the amenities and staff were wonderful compared to our “other options” on the island.
Séjour de 7 nuits en avril 2024
Réponse de Marlys Ramos le 9 avr. 2024
Dear Nancy:On behalf of the entire team of Marien Puerto Plata, we would like to thank you for choosing us as your holidays destination and sharing your experience with us.Regards.