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Avis sur Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 706 avis sur 1818." "
Note des voyageurs de 8 (Bien), d’après 404 avis sur 1818." "
Note des voyageurs de 6 (Satisfaisant), d’après 274 avis sur 1818." "
Note des voyageurs de 4 (Médiocre), d’après 196 avis sur 1818." "
Note des voyageurs de 2 (Horrible), d’après 238 avis sur 1818." "

7,8/10

Propreté

8,0/10

Personnel et service

8,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Marie-Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À proximité de la plage et des piscines. Beaucoup d’algue à la plage. Somme toute assez bruyant, les spectacles se font autour de la piscine principale, donc une vue sur la piscine = très bruyant en soirée ! Aussi, pas de réservation de restaurant à la carte possible sauf si concierge (Diamond Club, concierge Expédia, etc)
Séjour de 7 nuits en février 2024
Réponse de Guest Services Management le 2 mars 2024
Dear guestThank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Royalton Riviera Cancun.Luxury Regards

10/10 Excellent

Dirce

Séjour de 3 nuits en février 2023
Réponse de Royalton Riviera Cancun le 4 mars 2023
We appreciate your feedback that will contribute to offer better customer experience. Thank you for your visit to our resort.

4/10 Médiocre

Bareche

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2022

4/10 Médiocre

Shadea

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was not clean and food was not good and staff was unpleasant I said at the adults Royalton in Cancun excellent this one is a no no
Réponse d'Expedia Ambassadors le 17 mai 2024
Dear Lindsey family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

2/10 Horrible

sedina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very nasty at the front desk and my room was a mess they charged me a extra 600 dollars to add a person and nothing was ready I will not use again
Séjour de 4 nuits en mai 2024
Réponse d'Expedia Ambassadors le 17 mai 2024
Dear Lindsey family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

8/10 Bien

Yuliya

Séjour de 4 nuits en avril 2024
Réponse d'Expedia Ambassadors le 17 mai 2024
Dear family are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards

10/10 Excellent

NAZHA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like their shows every night. But what I didn’t like about that resort was how they changed our room from 2 beds to 1 king bed and the room wasn’t ocean view. They wasted our time to move to different room after we complained. That wasn’t convenient.
Séjour de 4 nuits en mai 2024
Réponse de Guest Services Management le 15 mai 2024
Dear NazhaWe are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards

2/10 Horrible

whitney

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pictures are different from what you get
Séjour de 2 nuits en mai 2024
Réponse d'Expedia Ambassadors le 17 mai 2024
Dear Whitney family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

6/10 Satisfaisant

Carolyn, Tomball

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly, the alcohol selection and just the Royalton part was not good at all. So then I did upgrade for one night to dive in Club where the alcohol selection got just barely better. Food wise steakhouse was nice. I asked every day what other options do I have for breakfast and all I was ever told was the buffet. But for diamond club you could also go to agave. I wish somebody would’ve told me that but they didn’t. Knight so I had booked a room with a Jacuzzi on the terrace and an ocean view. And I know they probably thought they were doing a good thing but they gave me a four person Jacuzzi on the roof With stairs that I had to go up and down and I don’t do stairs. Had to call maintenance the first night the drain wouldn’t close it took over an hour to get it half full. Did not even use it the second night because I don’t stairs. But I got a very nice room When I change the upgraded area of Diamond Club. Probably not on my list to go back to Saturday
Séjour de 3 nuits en mai 2024
Réponse d'Expedia Ambassadors le 14 mai 2024
Dear Carolyn family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El area del mangle huele a podrido, y muchos moscos ay que tener cuidado c el dengue, pero en gral todo excelente
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Management le 13 mai 2024
Estimada Laura.El saber que su estancia fue perfecta nos alienta muchísimo a seguir impulsando nuestro servicio, instalaciones y staff a continuar por el mismo camino, con la meta de ofrecer vacaciones inolvidables. La seguridad de nuestros invitados es nuetra principal prioridad; constantemente realizamos labores de fumigación tanto en áreas comunes como en habitaciones como parte de nuestro mantenimiento regular. Recomendamos ampliamente mantener las puertas cerradas para evitar la presencia de mosquitos en la habitación.Esperamos que regrese muy pronto a Royalton Riviera Cancun. Gracias por su visita.Saludos cordiales

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danny flow
Séjour de 4 nuits en mai 2024
Réponse de Guest Services Management le 13 mai 2024
Dear JoseThank you for choosing our Royalton Riviera Cancun! Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

6/10 Satisfaisant

Roman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At 2am … it was loud, and scary
Séjour de 4 nuits en mai 2024
Réponse de Guest Services Management le 14 mai 2024
Dear RomanThank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Royalton Riviera Cancun.Luxury Regards

6/10 Satisfaisant

Christopher

Les points forts : Personnel et service
Séjour de 5 nuits en mai 2024
Réponse d'Expedia Ambassadors le 10 mai 2024
Dear Christopher family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

4/10 Médiocre

Lindsey

Les points faibles : Propreté
Séjour de 4 nuits en mai 2024
Réponse d'Expedia Ambassadors le 12 mai 2024
Dear Lindsey family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

6/10 Satisfaisant

Ryan Patrick

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was great the resort in general was beautiful but my room was dirty, lights didn’t work. After I complained they had my room promptly cleaned.
Séjour de 3 nuits en avril 2024
Réponse d'Expedia Ambassadors le 8 mai 2024
Dear Ryan Thank you for your preference and above all for your feedback, it will be taken into account as they are our main improvement tool, your comments will be shared with the concerned departments. I hope to give us the opportunity to host you again and allow us to make you live a great experience at Royalton Riviera CancunLuxury Regards

6/10 Satisfaisant

Jewel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse d'Expedia Ambassadors le 9 mai 2024
Dear Jewel Thank you for your preference and above all for your feedback, it will be taken into account as they are our main improvement tool, your comments will be shared with the concerned departments. I hope to give us the opportunity to host you again and allow us to make you live a great experience at Royalton Riviera CancunLuxury Regards

10/10 Excellent

Gabrielle Jeannette

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very big but very nice. Rooms are spacious and clean. Lots of pool areas. Seaweedy beach, but they try to stay on top of it. Overall would come again.
Séjour de 4 nuits en mai 2024
Réponse d'Expedia Ambassadors le 8 mai 2024
Dear Gabrielle We are delighted to read you had an amazing holiday at Royalton Riviera Cancun. Thank you for choosing us! We will be waiting again for your visit in this, your home in the Mexican CaribbeanLuxury Regards

6/10 Satisfaisant

Felix, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse d'Expedia Ambassadors le 8 mai 2024
Dear Felix Thank you for sharing your experience.We hope to have the opportunity to welcome you again at Royalton Riviera Cancun All-Inclusive Resort & Spa.

8/10 Bien

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The buffet was surprisingly very good, the staff was always friendly and helpful, the drinks were great, the views and room were nice, the only issue is the restaurants we tried were a bit underwhelming, not terrible just meh, we’ll go back but just stick to the buffet. Scheduled the pick up and drop off shuttle through mts on Expedia, it made life super easy. Just say no gracias to the person trying to get you to go a timeshare “diamond club” presentation at the resort when you arrive. It’s typical at all these properties for them to do this but it wasn’t really pressured, just say your unemployed and broke and they’ll leave you alone.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear ChristopherThank you for sharing your experience. Your feedback will allow us to improve. We hope to welcome you again at Royalton Riviera Cancun All-Inclusive Resort & Spa.

8/10 Bien

Victoria, Aurora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse d'Expedia Ambassadors le 8 mai 2024
Dear Victoria We are delighted to read you had an amazing holiday at Royalton Riviera Cancun. Thank you for choosing us! We will be waiting again for your visit in this, your home in the Mexican CaribbeanLuxury Regards

10/10 Excellent

Marion

Les points forts : Propreté
Needs improvement on a/c
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 6 mai 2024
Dear Marion Thank you for sharing your comments, we will work on improving the areas you mentioned. We hope to welcome you again at Royalton Riviera Cancun All-Inclusive Resort & Spa

8/10 Bien

SUKHVEER

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear SUKHVEERThank you for sharing your experience.We hope to have the opportunity to welcome you again at Royalton Riviera Cancun All-Inclusive Resort & Spa.

8/10 Bien

Nilesh Narottambhai

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property is very nice but room service is worst.
Séjour de 4 nuits en avril 2024
Réponse de Guest Services Management le 3 mai 2024
Dear NileshWe are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards

2/10 Horrible

Joseph

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Management le 3 mai 2024
Dear Joseph.Thank you for your visit, it is hard to know that your vacations were not the best experience. We strive to make every guest feel special and hope you give us the opportunity to welcome you back on your next visit to Royalton Riviera Cancun in order to make your stay a more memorable one.Kind regards

2/10 Horrible

Steven

Les points forts : Personnel et service
Les points faibles : Propreté
Got a bed bug infestation from the resort and needed medical treatment
Séjour de 6 nuits en avril 2024
Réponse de ROYALTON RIVIERA CANCUN le 3 mai 2024
Can you send us more information about your recent stay? Any contact email address please? thank you.

10/10 Excellent

David, Thousand Oaks

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at Royalton riviera. Place had lots of options for dinner. We were there 5 days. Made it to all the different restaurants and loved all. Went into Cancun down town to shop. Highly recommend. Did the Chichén Itzá tour. Long day but worth it. Very cool to see. Everyone in the resort is very friendly and welcoming. All inclusive is the way to go. Will definitely be back.
Séjour de 5 nuits en avril 2024
Réponse de Guest Services Management le 30 avr. 2024
Dear David.Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards

2/10 Horrible

Dominic

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We paid for diamond club service and was totally neglected all week.
Séjour de 7 nuits en avril 2024
Réponse de Guest Services Management le 3 mai 2024
Dear DominicIt is not easy to know that your experience with us was not entirely satisfactory due to the points mentioned. The level of service you mention is not what we aspire.As a learning opportunity, we will continue working to ensure consistency in the quality of our services and care. We appreciate your honesty and hope that you can soon give us another opportunity to exceed your expectations.Kind regards

4/10 Médiocre

Patricia

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The Diamond Club is NOT worth the money. There was never any premium spirits even in the Diamond Club lounge. We NEVER saw our butler which we only wanted to make dinner reservations. The butler finally made one reservation for us and told us the wrong time. We were asked how our stay was during our visit and explained issues we were having. Nothing was done. If we hadn’t paid for the Diamond Club it wouldn’t have been an issue but when you pay for an upgrade and don’t get it is is literally fraud. Don’t eat at the sports bar or Azure. Both restaurants the food is cold. However they you the plates are hot so be careful??? We have never stayed at a Royalton and likely won’t again.
Séjour de 9 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear PatriciaThank you for taking the time to let us know about your experience while staying with us. On behalf of the entire team at Royalton Riviera Cancun All-Inclusive Resort & Spa- Adults Only, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Samuel Paul

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wish the beach was cleaner
Séjour de 7 nuits en avril 2024
Réponse de Guest Services Management le 30 avr. 2024
Dear Samuel. Thank you for vacationing with us. It is hard to know that your vacations were not the best experience due to the seaweed season, nonetheless, we are sure you made the best out of your time with us. We hope you will soon allow us to host your next luxury vacation at Royalton Riviera Cancun.

6/10 Satisfaisant

Cristal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It stinks really bad like if you are next to a toilet full of defecate the smell was horrible the staff are not too friendly if your not tipping the staff they not serving you or they have an attitude and in all inclusive resort I would expect for everything to be included… the price at the gift shop are insane if you’re booking a vacation here make sure you come ready
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Cristal, Thank you for sharing your experience. Your feedback is invaluable as it allows us to improve. I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

6/10 Satisfaisant

Inoemely

Voyage en couple
Les points faibles : Propreté
Resort was okay. We ask for a room with a king bed and we were given a room with two queen beds. The staff at the front desk did not want to accommodate us. There was another couple complaining about the same thing and there were accommodated. The lady at the front desk was trying to promote the new hotel side. Also, the had a lot of items that were not included in the all inclusive resort. They were selling coconut water for $8 dollars. Nexus transport that work with the resort was not a good service. We were left without any notice and the company did not want to help us find another transfer to the airport. The man in charge Wilfrio was very rude and told us that it was our fault, that we should had call the shuttle to know the time of pick up because they don't let you know what time they will be there. Ee had to pay another $65 dollars for a taxi to the airport. We will not be coming back to this resort.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Management le 3 mai 2024
Dear Inoemely,t is not easy to know that your experience with us was not entirely satisfactory due to the points mentioned. We strive to meet all our guests' expectations. Bed type cannot be guaranteed as this is subject to availability during the time of your stay. Nonetheless, we are sorry that this was your perception. As a learning opportunity, we will continue working to ensure consistency in the quality of our services and care. We appreciate your honesty and hope that you can soon give us another opportunity to exceed your expectations.Kind regards

2/10 Horrible

Latoya

Voyage en couple
Les points faibles : Propreté et personnel et service
Huge disappointment. Rooms are dated and need renovation. Housekeeping is lacking, most days had to ask for hand towels as they didn’t replenish. The mirrors are peeling, tiles missing on the floor and showerhead corroded. They never replenished the water in the mini fridge even after calling and asking twice. There were no chairs in the room only a dirty couch. Every time you turn around someone is trying to sell you something. Checkout was the worst. The supposed manager Connie came to work sick, I could smell the cough drop in her mouth, and with no voice and caught a nasty attitude because I was asking questions. Then her credit card machine wasn’t working and wanted me to get back in line for another agent to help after already waiting 20 minutes. I told her it wasn’t my fault she came to work sick or that her machine wasn’t working at the busiest check out time of the day. She stopped talking and refused to help me further. Will not revisit a Royalton property and tell all my nurses who love to travel to stay clear of Royalton properties.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Latoya,Thank you for taking the time to let us know about your experience while staying with us. On behalf of the entire team at Royalton Riviera Cancun All-Inclusive Resort & Spa- Adults Only, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly, helpful, accommodating. I had my favorite bartenders, Luis, Alejandro and Michael!!! The was food was amazing, from room service, buffet, food truck to the à la carte restaurants. The Indian cuisine was phenomenal and the steakhouse was really good as well. I wish I was there longer to try more. The à la carte was first come first serve where I thought would be a long waiting periods but we waited no more than 10 mins. Pool activities were fun. The resort was clean and well organized. I had a very nice relaxing visit and would definitely do it again and again!
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Management le 29 avr. 2024
Dear MelissaThank you for your kind feedback! We're delighted to hear you had a pleasant stay. Our team takes pride in delivering exceptional service to ensure our guests' comfort. Your positive comments motivate us to continue striving for excellence. We look forward to welcoming you back soon to Royalton Riviera Cancun!Luxury Regards

6/10 Satisfaisant

Albina

Les points faibles : Infrastructures et conditions de l’hébergement
My 4 time there and very surprised about conditions and service this resort now. Room smells bad, food very average, Towels in the room, not that white like used to really ready to change, A lot of roast, but the most upset thing it’s service.
Séjour de 8 nuits en avril 2024
Réponse de Guest Services Management le 3 mai 2024
Dear AlbinaThank you for your preference and above all for your feedback, it will be taken into account as they are our main improvement tool, your comments will be shared with the concerned departments. I hope to give us the opportunity to host you again and allow us to make you live a great experience at Royalton Riviera CancunLuxury Regards

10/10 Excellent

Pawan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Guest Services Management le 29 avr. 2024
Dear PawanWe are delighted to read you had an amazing holiday at Royalton Riviera Cancun. Thank you for choosing us! We will be waiting again for your visit in this, your home in the Mexican CaribbeanLuxury Regards

10/10 Excellent

Dariela

Séjour de 3 nuits en avril 2024
Réponse d'Expedia Ambassadors le 17 mai 2024
Dear family.We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards

8/10 Bien

Sara Nayeli

Voyage en couple
Les points forts : Équipements
Todo bien.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Management le 29 avr. 2024
Estimada Sara. Permítame agradecer por su comentario de su reciente estancia. ¡Nos da mucho gusto saber que ha disfrutado de nuestras instalaciones y actividades!. Esperamos que muy pronto pueda volver a visitarnos en Royalton Riviera Cancun.Saludos Cordiales

10/10 Excellent

Raman

Séjour de 4 nuits en avril 2024
Réponse de Guest Services Management le 15 mai 2024
Dear RamanWe are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards

6/10 Satisfaisant

Asmat

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The stuff were good , especially the guy that was working at the office for Expedia he was vary helpful and good ,the rooms are vary old and has a vary bad smell , the restaurants were ok .
Séjour de 6 nuits en avril 2024
Réponse de Guest Services Management le 24 avr. 2024
Dear Asmat,We are pleased to know that you had your vacation with us and that our service not only met but exceeded your expectations. I will share your kind comment with our staff. We appreciate your feedback on the areas you think can be improved. We hope you will revisit Royalton Riviera Cancun!Luxury Regards

8/10 Bien

Sanjay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Guest Services Management le 25 avr. 2024
Dear Sanjay We're happy to learn you had a pleasant stay. Your positive feedback motivates us to continue striving for excellence. We look forward to welcoming you back soon. Luxury regards

8/10 Bien

Nasir

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Guest Services Management le 25 avr. 2024
Dear Nasir. Thank you for choosing our resort! We are delighted to hear that you enjoyed our services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

10/10 Excellent

Tania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El personal y la atención es de 10 lo único que no me gustó el agua sabe raro enfermé del estómago lo mejor es tomar agua embotellada para evitar percances.
Séjour de 4 nuits en avril 2024
Réponse de Guest Services Management le 24 avr. 2024
El saber que su estancia fue perfecta nos alienta muchísimo a seguir impulsando nuestro servicio, instalaciones y staff a continuar por el mismo camino, con la meta de ofrecer vacaciones inolvidables. Esperamos que regrese muy pronto. Gracias por su visita.Saludos cordiales

10/10 Excellent

Carol

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the activities
Séjour de 4 nuits en avril 2024
Réponse de Guest Services Management le 24 avr. 2024
Dear Carol. We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We look forward to welcoming you again soon. Regards.

6/10 Satisfaisant

aliyah

Les points faibles : Propreté et personnel et service
Roaches in the buffet hall
Séjour de 4 nuits en avril 2024
Réponse d'Expedia Ambassadors le 24 avr. 2024
Dear Aliyah, Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. We are very sorry for what happened during your stay, we will contact the departments involved in order to improve the service.It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards

8/10 Bien

kevin

Voyage en famille
Les points forts : Propreté et personnel et service
No bottled water and got told we needed to pay $40 to use the kayaks when should be included
Séjour de 1 nuit en avril 2024
Réponse d'Expedia Ambassadors le 24 avr. 2024
Dear Kevin ,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. We are very sorry for what happened during your stay, we will contact the departments involved in order to improve the service.It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards

10/10 Excellent

Shahzad

Séjour de 4 nuits en avril 2024
Réponse d'Expedia Ambassadors le 10 mai 2024
Dear Shahzad We are delighted to read you had an amazing holiday at Royalton Riviera Cancun. Thank you for choosing us! We will be waiting again for your visit in this, your home in the Mexican Caribbean Luxury Regards

8/10 Bien

Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very friendly and went above and beyond to get what you ask. The food is average, room service food was horrible. The hotel needs repairs but pools were nice. Beach needs cleanup.
Séjour de 1 nuit en avril 2024
Réponse d'Expedia Ambassadors le 20 avr. 2024
Dear Gabriel We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards

2/10 Horrible

Kiara

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like the fact that the first room I checked in was not what I booked! The mirror had rust all over! Nobody came to look at the mirror and it was full of mosquitoes! The second room had roaches & and had dirty pillow cases on it
Séjour de 4 nuits en avril 2024
Réponse d'Expedia Ambassadors le 20 avr. 2024
Dear Kiara. Thank you for visiting Royalton Riviera Cancun. We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. We look forward to welcoming you again for another luxury vacation.

8/10 Bien

Guillermo

Voyage en famille
Les points forts : Propreté et personnel et service
The food was average, staff very nice, rooms and hotel needs a bit remodeling. I had a good time.
Séjour de 4 nuits en avril 2024
Réponse de Guest Services Management le 18 avr. 2024
Dear Guillermo. We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards

8/10 Bien

Sayona Grace, Champaign

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino was very nice and very fun. There were always entertainment and activities to do on the resort. There was also many restaurants to try, my boyfriend and I took quite an advantage of the food and drinks which were unlimited; however the food weren’t so tasteful in our opinion. My boyfriend and I enjoy meals that are flavorful and have good amount of spices and the food here didn’t have that. We give the food a 5.2/10. Everything else is a 10/10.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Sayona Grace,Thank you for sharing your experience. We always appreciate our guest's feedback as it allows us to improve. We'll share you comments with our chef to improve the food quality. We hope to welcome you back in Royalton Riviera Cancun.