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Avis sur The Masthead Resort

2.5 out of 5
The Masthead Resort
31-41 Commercial Street, P O Box 577, Provincetown, MA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 433." "
Note des voyageurs de 8 (Bien), d’après 149 avis sur 433." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 433." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 433." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 433." "

8,4/10

Propreté

8,2/10

Personnel et service

8,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Herve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I will come back
Friendly staff.
Séjour de 11 nuits en juin 2019

6/10 Satisfaisant

Louise

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 2 nuits en juin 2018

10/10 Excellent

Marlene, Violette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAGNIFIQUE
Cet hôtel est vraiment génial, en frond de mer, repos et calme. Belle promenade et facile pour arriver dans le centre ville.
Réponse de John Ciluzzi le 21 mai 2018
Merci beaucoup pour ce commentaire fantastique. Nous sommes ouverts toute l'année, alors revenez!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

8/10 Bien

Christine, Le Chesnay

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour familial avec très bel emplacement sur ocea
Jolis cottages en bois dans jardin avec transats au bord de la plage. Chambre blanche avec vue sur océan mais cloisons pas très épaisses. Un peu à l'écart de l'animation. Très chouette.

8/10 Bien

Marie, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit super sympathique. La dame de la réception était adorable. Bien situé. L'endroit est calme. Il y a un accès à une terrasse avec une super vue sur la baie.

8/10 Bien

Christine

Les points forts : Propreté
Un beau séjour typique au calme
Hôtel charmant en bord de mer, à un petit quart d'heure de marche du centre. Personnel pas tres pro mais cordial. La chambre avait vue mer, était certes très petite, mais avec beaucoup de charme. Un beau séjour au calme.
Réponse de John le 28 nov. 2015
Thank you for your review of The Masthead Resort and Cottages. We hope you will holiday with us again!

8/10 Bien

CLAUDE, Alsace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chambre pieds dans l'eau
Surprenantes petites baraques en bois, situé idéalement face à la mer et à 300 mètres du centre de Provincetown. Le personnel est serviable, mais la réception n'ouvre qu'à 9h00 attention en cas de départ matinal. Les chambres sont bien aménagées, propres et la salle de bain assez petite.

8/10 Bien

Nishith, Worcester

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good quick stay for 2 days.
Séjour de 2 nuits en mai 2024

8/10 Bien

Katherine

Les points forts : Propreté et personnel et service
Absolutely beautiful area, amazing sunrises from our window.
Séjour de 1 nuit en février 2024

4/10 Médiocre

D R

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Keir

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our unit’s kitchen was extremely dated and though I didn’t intend to spend much time watching tv, I still would have preferred not watching shows on something so unbelievably small (maybe 38 inches in diameter) in such a large living room - with a SPECTACULAR view of the water - but also a large living room devoid of a coffee table, which I did actually find annoying. But those are easily overlooked by the value, charm and view in this very pleasant cottage which my GF and I both liked very much
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Changgyu

Séjour de 1 nuit en janvier 2024

8/10 Bien

Marisol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views
Séjour de 1 nuit en novembre 2023
Réponse de KarenL le 16 déc. 2023
Marisol, Thank you for staying with us, and we appreciate the positive feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, and we are ecstatic to share this experience with you! We pride ourselves on our location in the peaceful West End, with easy access to the dining and nightlife downtown. We also have a texting system for communicating with guest more efficiently, that also facilitates the check in and check out process. Come back soon, and safe travels!

8/10 Bien

Francis

Voyage en couple
Les points forts : Propreté
Cute spot. We were to talk for the doorways in the up stairs cottage room facing commercial street. Smacked my head really hard like 3 times, they are smaller doorways. It was big tho, and the window overlooking the ocean was beautiful in the mornings. Bed was a full, so two 6 foot plus dudes didn’t fit great and it leaked thru the window above it (it was down pouring so hopefully doesn’t do that all the time). I wouldn’t stay in that specific room again but I’d be willing to try another room. All in all it was fine.
Séjour de 3 nuits en octobre 2023
Réponse de KarenL le 16 déc. 2023
Thanks so much for your great review! We want to be SPECTACULAR for you and all of our guests. We have waterfront suites, Waterfront cottages and rooms to accommodate every guest needs. We keep working hard to make sure that each stay is better than the last! Please come back soon! Safe travels!

8/10 Bien

Ralf

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Joseph M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic View Room at The Masthead!
We had a very nice overnight stay at the Masthead. Very nice room with a beautiful view.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Torkel

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Walter

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023

8/10 Bien

Tina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the property and the area just wished our suite had way to access the outside line a balcony also wished it had an way to get ice. Took a pedi-cab downtown was a great time
Séjour de 1 nuit en août 2023
Réponse de KarenL le 2 sept. 2023
Thank you so much for taking the time and provide your feedback. We have waterfront suites, Waterfront cottages and rooms to accommodate every guest needs. We have an ice machine right around the office building. We look forward to seeing you again soon!

10/10 Excellent

Kerin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay there again
Séjour de 1 nuit en août 2023
Réponse de KarenL le 2 sept. 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

6/10 Satisfaisant

Michael

Séjour de 3 nuits en août 2023
Réponse de KarenL le 2 sept. 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages. We really hope that you will give us another chance to Wow you in the future.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de KarenL le 2 sept. 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 Excellent

Arthur

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly and welcoming. The masthead is located in the quiet west end but it is only a five minute walk to the busier section of Commercial St.
Séjour de 1 nuit en juillet 2023
Réponse de KarenL le 2 sept. 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 Excellent

Erin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though our room had a separate bathroom the room was great and location is great
Séjour de 4 nuits en juillet 2023
Réponse de KarenL le 2 sept. 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 Excellent

STEVE MARK

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was immaculate and very comfortable. It included a small kitchen and a small deck. I especially enjoyed sitting on the deck and looking out over the water. The only issue here is parking. Due to the nature of the location, There are limited parking spaces at the facility. There is parking available a short walk away at the Provincetown Inn, for which we were grateful. But it makes managing luggage challenging.
Séjour de 1 nuit en juillet 2023
Réponse de KarenL le 2 sept. 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away). People park on the yellow area with the flash lights on, unload and the go park to the Provincetown Inn. Come back soon, and safe travels!

2/10 Horrible

Ian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de KarenL le 2 sept. 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages. We really hope that you will give us another chance to Wow you in the future.

8/10 Bien

John, Anaheim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have never heard of a 10AM check out. 11 AM is standard. They told it used to be 9AM. Only down side to the property.
Séjour de 1 nuit en juillet 2023
Réponse de KarenL le 2 sept. 2023
Dear John, since the pandemic our cleaning protocol became more increased. Because we need to use a fogging machine after check out, let it sit and then come back to clean the room. Once is cleaned we use the fogging machine once more. Also, most of our extra housekeeping staff for the summer comes on J1 visas. That process also became more complicated. Then we decided to have an extra hour for cleaning and changed to 10 AM check out time. Thank you!

8/10 Bien

Elisabeth

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I love being on the water and being able to swim at high tide. Beautiful location. I did not like finding a condom under the bed when we checked in.
Séjour de 3 nuits en juin 2023
Réponse de KarenL le 9 juil. 2023
So sorry to hear something like this was overlooked. Our team works very hard to be sure all our guests have an enjoyable stay. I will mention this incident in our next housekeeping meeting. We hope you can give us another chance to make it up to you. Thank you!

8/10 Bien

Charlie

Séjour de 1 nuit en juin 2023
Réponse de KarenL le 9 juil. 2023
Thank you for your review, we look forward to seeing you again soon!

6/10 Satisfaisant

elise

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I was staying at the inn. The room was dinky. The bed was too short, which is really weird because I'm on the short side. No hot water, I managed to take a lukewarm shower at night. While the office was very responsive during the day, it was only open from 9-5. If you have a problem after five tough luck. Also noisy as it was on the street. I will not be back.
Séjour de 3 nuits en juin 2023
Réponse de KarenL le 9 juil. 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages, large waterfront suites, efficiencies and more. We hope that you will give us another chance to Wow you in the future.

8/10 Bien

Robert, Hampton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Provincetown is full of over-priced lodgings but the Masthead is Not one of them. It’s a bit old and tired but very clean. It also has some wonderful views and a nice lawn overlooking the bay, and very few other places have this! It’s located in the quiet West End of town and is surrounded by charming homes. I’ll definitely return.
Séjour de 1 nuit en juin 2023
Réponse de KarenL le 9 juil. 2023
Dear Robert, we really appreciate your feedback! We are glad to hear you experienced the Old Cape Cod Experience! The tides are one of the best features, as you can swim at high tide and walk the flats at low....Come back soon, Safe Travels!

8/10 Bien

Nicolas, Somerville

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de KarenL le 9 juil. 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

10/10 Excellent

Andrea

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about this place is amazing
Séjour de 1 nuit en mai 2023
Réponse de KarenL le 9 juil. 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

10/10 Excellent

annmarie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing spot! Gorgeous views! We will definitely be back!
Séjour de 1 nuit en mai 2023
Réponse de KarenL le 9 juil. 2023
Dear guest, we really appreciate your feedback! We are glad to hear you experienced the Old Cape Cod Experience! The tides are one of the best features, as you can swim at high tide and walk the flats at low....Come back soon, Safe Travels!

8/10 Bien

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de KarenL le 9 juil. 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

2/10 Horrible

Stefani

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2023

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was excellent! We originally were planning a day trip through Provincetown, but once we arrived, we just had to stay at least one night. Masthead was one of the only locations that provided same-day booking, and we were not disappointed! We ended up finding a great deal, in a one bedroom, shared bathroom space. Lucky for us, there was no one else booked in this area. That meant we had the washroom all to ourselves! Mind you, we did visit in shoulder season I think the experience would have been a little bit different in the busy season (sharing a shower and bathroom among potentially six people). But it is what it is and the price cannot be beat!
Séjour de 1 nuit en avril 2023

10/10 Excellent

FRANK

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Love the Masthead. It feels like home
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

robert

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we checked in there was a strong and cold wind that got through the windows and made the room very cold - we could never get the room above 60 degrees. The room key did not work on our door so we had to take all of our valuables with us every time we left the room since we could don't lock the door.
Séjour de 1 nuit en avril 2023

8/10 Bien

Sean

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en avril 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Everything was fantastic.
Séjour de 1 nuit en mars 2023
Réponse de KarenL le 10 avr. 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Tord

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, very clean and great location
Séjour de 1 nuit en mars 2023
Réponse de KarenL le 10 avr. 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place. Our cottage is perfect. Very quaint and charming
Séjour de 1 nuit en mars 2023
Réponse de KarenL le 10 avr. 2023
A pleasure having you stay with us. Come back soon!

10/10 Excellent

Denise

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable, clean, quiet @ affordable for off Season
Séjour de 1 nuit en février 2023
Réponse de KarenL le 10 avr. 2023
Thank you so much for this wonderful review! Come back soon and safe travels!

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As always, enjoyed our stay!
Séjour de 2 nuits en février 2023
Réponse de KarenL le 10 avr. 2023
A pleasure having you stay with us. Come back soon!

8/10 Bien

Homero

Voyage en couple
Les points forts : Propreté
La estadía estuvo buena
Séjour de 1 nuit en février 2023
Réponse de KarenL le 18 févr. 2023
Muchas gracias! Esperamos que vuelvas pronto.

10/10 Excellent

Patrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful waterfront deck, interior was lovely, had everything you need. Great stay! would return in a heartbeat!
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Russell

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cape classic
Masthead is a classic Cape Cod experience. Amazing view and a very cozy unit.
Séjour de 1 nuit en décembre 2022