Cher Monsieur Alan, Salutations de Porto! Merci pour votre très gentil commentaire! Nous sommes heureux de savoir que vous avez vraiment apprécié votre séjour. Nous espérons vous revoir bientôt. Cordialement, Vinha Boutique Hotel

Dear Luxe,Thank you for your recent stay at Vinha Boutique Hotel and for your amazing feedback.We hope to welcome you again in the near future.Best regards,

Estimado Sr. Monteiro,Obrigada pela sua recente estadia e comentário acerca da experiência no Vinha Boutique Hotel.Aguardamos nova visita com mais momentos memoráveis.Com os melhores cumprimentos,

Dear Gilles, Thank you for your recent stay at Vinha Boutique Hotel and for your perfect feedback! We will be looking forward to offer more amazing stays in the future. Warm regards, Vinha Boutique Hotel

Dear Mr. Oscar, Thank you for your lovely review and for the time spent sending us your experience at Vinha Boutique Hotel. It was a pleasure to have you with us and we are thrilled to know that our free boat ride made your stay in Porto! What a great review! Hope to have the opportunity to welcome you again. Kind regards, Vinha Boutique Hotel

Estimada Emely,Antes de mais, obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pela partilha da sua experiência. Lamentamos não ter correspondido às suas expectativas, mas a sua partilha dá-nos a oportunidade de esclarecer, uma vez mais, que as razões que levam ao seu desagrado são inapropriadas e com base em fatos que não correspondem á verdade.Em primeiro lugar, ao concluir a sua reserva recebeu uma mensagem automática, a informar resumidamente o horário dos nossos serviços, possibilidade de check-in automático e condições de acesso dos nossos outlets, incluindo do nosso SPA SISLEY. Dessa mensagem recebemos uma resposta sua, a agradecer a amabilidade da partilha, e por isso confiamos que teria lido a informação ao qual estava a responder deliberadamente. Para além dessa comunicação, todas as informações relativas às políticas e comodidades do hotel, incluindo horários e restrições de acesso à piscina, estão disponíveis online no nosso site e nos nossos canais de reserva, pois reconhecemos a importância de uma comunicação clara e transparente com os nossos clientes. A restrição do acesso à piscina para crianças menores de 6 anos foi estabelecida para garantir a segurança das mesmas, num espaço onde a temperatura e os jatos de água não são adequadas para crianças. Tal facto é comprovado pela mesma restrição nos hotéis de 5* da cidade, aos quais tivemos o cuidado de ligar para lhe assegurar uma segunda opção.Entendemos a importância de proporcionar momentos memoráveis a todos os nossos clientes e lamentamos a frustração causada pelas nossas políticas, que são acima de tudo políticas de segurança. O documento que refere no seu comentário, foi cuidadosamente criado em português e inglês para informar os nossos hóspedes das experiências que poderá usufruir durante a estadia, e não para criar confusão ou equívoco. Acreditamos que reforça uma vez mais o nosso compromisso em proporcionar estadias inesquecíveis. Valorizamos o seu feedback e as sugestões de melhoria, que irão ser consideradas para melhorar a nossa comunicação e serviço. Os nossos esforços são direcionados para proporcionar uma experiência verdadeiramente positiva, com uma comunicação clara e direta, incluindo todos os segmentos de clientes que procurem estadias exclusivas, diferenciadoras e com requinte. Uma vez mais, obrigada pelo tempo que despendeu e esperamos ter nova hipótese de repor a confiança depositada em nós.Atentamente,

Dear Natalia,Uau! What a great review and feedback. it was a pleasure to have the opportunity to welcome you to such a special celebration! We truly hope to see you again in the near future.Best regards,

Dear Guest,Thank you for your TOP score!We truly hope you had an amazing stay with us at Vinha Boutique Hotel!Kind regards,

Estimada Sra. Thaysa Santos,Obrigada pela sua recente estadia no Vinha Boutique Hotel e pelo tempo dispensado em partilhar o seu review!Apesar de recebermos vários comentários positivos ao nosso café da manhã, tomamos nota do seu comentário e iremos partilhar com o nosso departamento de F&B para análise.Uma vez mais, obrigada pela sua visita!Com os melhores cumprimentos,

Estimada Ana,Obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pelo excelente review!Esperamos uma nova visita em breve!Com os melhores cumprimentos,

Dear Mr. Silvio,Thank you for your recent stay at Vinha Boutique Hotel and for taking the time to share your comments. It was a pleasure to welcome you and find out that you had an amazing time with us, especially because of the service provided by our teams!We do offer cheese and wine tastings but we will make sure to promote them even more!Hope to see you again shortly.Best regards,

Dear Linda,Thank you for your kind words!We will definitely consider your advice and maybe the next time you visit us at Vinha Boutique Hotel, you have an even more personalized service. Best regards,

Dear Linda,Thank you for your lovely review and for the time spent sending us your experience at Vinha Boutique Hotel. It was a pleasure to have you with us and we are thrilled to know that you have enjoyed your stay in Porto! Our teams work very hard to receive such positive feedback, we will share your words with everyone. Hope to have the opportunity to welcome you again.Kind regards,

Dear Mary, Thank you for taking the time to share your experience with Vinha Boutique Hotel. We are more than happy to know you have enjoyed your stay and were able to indulge and relax in the hotel's ambiance.Thank you again for your review and hope to see you again at Vinha Boutique Hotel. Kind regards,

Dear Melissa, Thank you for taking the time to share your experience with Vinha Boutique Hotel. We are more than happy to know you have enjoyed your stay and were able to indulge and relax in the hotel's ambiance. We also would love to welcome you again on your next visit to Porto!Kind regards,

Dear Y, Thank you for taking the time to share your experience with Vinha Boutique Hotel. We are more than happy to know you have enjoyed your stay and were able to indulge and relax in the hotel's ambiance. As advertised, our Suites are distinctive from one another, that's part of the experience we want to provide to our guests. You have stayed in our most classical Suite at the Manor House, inspired by Pierre Frey's designs, however, we can always check the possibility of changing if requested. We hope next time we have the chance to give you the most memorable experience. Thank you again for your review and hope to see you again at Vinha Boutique Hotel. Kind regards,

Dear Poul, Thank you for your recent stay at Vinha Boutique Hotel and for taking the time to score your experience. It was a pleasure to welcome you all and we truly hope you had a great stay at Vinha Boutique Hotel. Best regards

Querida Sra. Luma,Muito obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pela atribuição do score máximo na experiência connosco. Ficamos extremamente felizes que tenham desfrutado da estadia no Vinha Boutique Hotel. Aguardamos nova visita! Com os melhores cumprimentos,

Esimado Sr. Reynold De Los Santos,Muchísimas gracias por el tiempo invertido en compartir su experiencia en Vinha Boutique Hotel. Nos llena de orgullo conocer que su experiencia con nosotros haya resultado maravillosa, especialmente el excelente trato recibido por nuestro equipo. Esperamos volver a darles la bienvenida la próxima vez que sus planes le traigan de vuelta a Oporto! Reciba un cordial saludo,

Estimado Sr. José,Muito obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pela atribuição do score máximo na experiência connosco.Ficamos extremamente felizes que tenham desfrutado da estadia no Vinha Boutique Hotel.Aguardamos nova visita!Com os melhores cumprimentos,

Estimado Guilherme,Muito obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pelo seu review!Esperamos que tenha disfrutado da sua visita.Com os melhores cumprimentos

Dear Mr. Thorsten, Thank you for your recent stay at Vinha Boutique Hotel and for taking the time to score your experience. It was a pleasure to welcome you all and we truly hope you had a great stay at Vinha Boutique Hotel. Best regards,

Esimada MArzenna,Muchísimas gracias por el tiempo invertido en compartir su experiencia en Vinha Boutique Hotel. Nos llena de orgullo conocer que su experiencia con nosotros haya resultado maravillosa, especialmente el excelente trato recibido por nuestro equipo. Ha sido un gran placer tenerles entre nosotros y quedamos a la espera de volver a darles la bienvenida la próxima vez que sus planes le traigan de vuelta a Oporto! Reciba un cordial saludo,Vinha Boutique Hotel

Dear Mrs. Benet,Thank you for your email and for taking the time to elaborate on your experience at Vinha Boutique Hotel.We agree and are truly sorry that we haven’t been at the airport to pick you up at the arrival time. We sent a car as soon as you called asking for the driver and we apologize for this misunderstanding. As soon as you arrived, at 09:20 am we informed you that the room was not ready because of high occupancy and offered to show you the facilities. We made a tour of the hotel, and showed you the indoor pool, exterior pool, and the possibility to change clothes if needed at our SPA, so you could enjoy the facilities while we were doing our best to have the room ready before the check-in time. We have also offered you a free drink at the Terrace while you were waiting, so we don’t it’s far to blame the hotel for your early arrival, knowing that the check-in time is at 03:00 pm. You were seated and waited at the lobby because you wished so and not because we didn’t offer other options. Regarding the SPA experience, we will investigate what happened, since we haven't had any other complaint about it. We are sorry to have fallen short of your expectations and we truly hope you had a great time in Porto despite the inconveniences you faced during your stay.Thank you again for your feedback. Kind Regards,

Dear Mr. Paul, Thank you for your review! We hope you also had a great time at Vinha Boutique Hotel and Porto. Looking forward to your next visit! Best regards,

Dear Mr. Kevin,Thank you for your lovely review and for the time spent sending us your experience at Vinha Boutique Hotel.It was a pleasure to have you with us and we are thrilled to know that you have enjoyed your stay in Porto!Our teams work very hard to receive such positive feedback, we will definitely share your words with everyone.Hope to have the opportunity to welcome you again.Kind regards,Vinha Boutique Hotel

Dear Mr. Chidambara and family,Thank you for your lovely feedback and kindness throughout your stay. It was a pleasure to welcome you all and we truly hope you had a great stay at Vinha Boutique Hotel. Best regards,

Dear Jann,Thank you for your recent stay at Vinha Boutique Hotel and for your amazing review! We are more than happy to know that you enjoyed our services and staff. Will be looking forward to welcoming you again.Best regards

Dear Mr. Juan,Thank you for your recent stay at Vinha Boutique Hotel and for your top score! We truly hope you had a great stay with us and will be looking forward to welcome you again.Best regards

Dear Mrs. Linda,It's always a pleasure to welcome you back to your home in Porto!We are more than happy to be your choice for the second time and hope to continuously bring new updates to make your stay memorable each time you visit us. Hope to see you again very soon!Best regards,

Dear Guest,Thank you for your review!We hope you had a great time at Vinha Boutique Hotel and Porto.All the best,

Caro Jose,Muito obrigada pela sua estadia no Vinha Boutique Hotel e pelo seu review!Esperamos recebê-lo de novo em breve.Com os melhores cumprimentos,

Querida Amelia,Obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pela sua avaliação.Foi um gosto tê-la connosco!Até breve,

Dear Mr. James,Thank you for your recent stay at Vinha Boutique Hotel.We are more than happy to know that you had an amazing stay with us and hope to see you again on your next trip to Porto!Best regards,

Estimado Rafael,Muchas gracias por su estancia en Vinha Boutique Hotel y por amable comentario.Esperamos recibirlo pronto!Un saludo,

Estimado Sr Leandro,Antes de mais obrigada pela sua mais recente estadia no Vinha Boutique Hotel e pelo tempo dispensado em deixar o seu feedback. Tentamos entrar em contacto consigo, com o intuito de perceber o porque da sua avaliação, uma vez que durante a sua estadia e mesmo no momento de check-out não tivemos qualquer feedback ou comentário negativo sobre a sua experiência. O feedback dos nossos clientes é muito importante para nós, pois só assim conseguimos melhorar o nosso serviço e superar as expectativas dos nossos futuros hóspedes.Estamos á sua disposição para qualquer esclarecimento adicional.Com os melhores cumprimentos,

Dear Michael,Thank you for your recent stay in Vinha Boutique Hotel and for your lovely review!It was a pleasure to welcome you at we are more than happy to read your amazing feedback. What an honor!Once again thank you and we hope to see you again in Vinha Boutique Hotel

Dear Mr. Dong Wook,Thank you for your recent stay at Vinha Boutique Hotel and your lovely review. We hope to have met your expectations and hope that your stay in Porto was memorable!Best regards,Vinha Boutique Hotel

Dear Yan,Thank you for your recent stay at Vinha Boutique Hotel and for sharing your experience.I am saddened to see from your comments that you were not completely satisfied with your recent stay and would like to apologize if our service didn't quite meet your expectations. The feedback of our guests is critical to ensure our clients receive a rewarding experience when staying at Vinha Boutique Hotel and we can assure you that your comments will be reviewed by our teams to analize what happened during your stay. Hope we have the chance to welcome you again in the future.Best regards,

Estimado Gil, Muito obrigada pelo seu feedback. Esperamos recebê-lo em breve.Com os melhores cumprimentos,

Dear Mrs. Elizabeth,Thank you for your stay at Vinha Boutique Hotel.Although your comments didn't match the entire history of your restaurant order, we would like to apologize for having fallen short of your expectations. The value of our dishes is calculated based on the high quality of our products, the materials and decoration of the space, and the service provided by our employees. So far, we have not received any complaints about the price of our menu dishes.Regarding the layout of our rooms, our client's feedback is very positive as being a practical solution allowing better circulation and giving a positive aesthetic to the rooms. I am sorry if this didn't meet your taste and preferences! We have several categories with different decorations and themes. Therefore, we invite you to visit our website for more details before making a final reservation. Thank you again for sharing your experience.Best regards,

DearJoshi Girish,Thank you for your amazing feedback from your stay at Vinha Boutique Hotel. It was a pleasure to have you with us and we truly hope you enjoyed your time in Porto!Kind regards and hope to have the chance to welcome you again,