Avis sur The Benson Portland, Curio Collection by Hilton
The Benson Portland, Curio Collection by Hilton
309 SW Broadway, Portland, OR
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
10 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Danny le 10 août 2023
Thank you for your kind review of your recent stay with us. We are pleased to know that you enjoyedyour stay. We are honored that you chose to stay with us during this recent visit to Portland. We hopewe get the opportunity to welcome you back!
10/10 Excellent
Yann
3 juin 2023
Yann
Séjour de 5 nuits en avril 2023
Réponse de Linda Zakrzewski le 5 juin 2023
Dear Yann,Thank you for your kind review of your recent stay with us. We are pleased to know that you enjoyed your stay. We are grateful you chose to stay with us during this recent visit to Portland. We hope we get the opportunity to welcome you back!Kind Reagrds,Linda
2/10 Horrible
Srikanth
Voyage en famille
28 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Srikanth
Séjour de 3 nuits en mai 2024
10/10 Excellent
Kathryn, Winston Salem
Voyage en groupe
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en mai 2024
10/10 Excellent
Fjolla
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fjolla
Séjour de 4 nuits en mai 2024
8/10 Bien
Emily
27 mai 2024
Les points forts : Propreté et personnel et service
Emily
Séjour de 1 nuit en mai 2024
8/10 Bien
Vincent
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vincent
Séjour de 2 nuits en mai 2024
10/10 Excellent
Jan
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 2 nuits en mai 2024
Réponse de Danny le 26 mai 2024
Dear Jan,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our beautiful property, well-appointed rooms, and excellent restaurant. It's wonderful to know that our professional and helpful staff contributed to your comfortable stay. We look forward to welcoming you back soon.Warm Regards, The Benson Team
10/10 Excellent
Edlyn
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edlyn
Séjour de 1 nuit en mai 2024
Réponse de Danny le 26 mai 2024
Dear Edlyn,Thank you for your wonderful review and for being a loyal guest! We are delighted to hear that you consistently enjoy our beautiful hotel and great service. Your continued support means the world to us, and we look forward to welcoming you back many more times.Warm Regards, The Benson Team
8/10 Bien
Thomas A
Voyage en couple
24 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Thomas A
Séjour de 5 nuits en mai 2024
Réponse de Danny le 26 mai 2024
Dear Thomas,Thank you for your review and for your kind words about our property’s beauty and cleanliness. We apologize for any shortcomings in our hospitality. Your feedback regarding the front desk staff’s knowledge of the area is important to us, and we will work on providing better training to ensure our team can assist with local recommendations.We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Warm Regards, The Benson Team
6/10 Satisfaisant
Janice
Voyage en couple
24 mai 2024
Janice
Séjour de 1 nuit en mai 2024
Réponse de Danny le 26 mai 2024
Dear Janice,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the valet service, bathroom layout, and street noise is valuable to us, and we will address these concerns with our team to improve our services and facilities.We regret that your stay was less than satisfactory and that you experienced any discomfort. We hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future.Warm Regards, The Benson Team
6/10 Satisfaisant
Tatiana
21 mai 2024
Tatiana
Séjour de 1 nuit en mai 2024
Réponse de Danny le 23 mai 2024
Dear Tatiana,Thank you for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm Regards, The Benson Team
10/10 Excellent
Krystal
Voyage en famille
20 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Krystal
Séjour de 1 nuit en mai 2024
Réponse de Danny le 22 mai 2024
Dear Krystal,Thank you for your kind words. We're glad you appreciated the beauty of our staircase. We look forward to your next visit to The Benson Hotel.Warm Regards, The Benson Team
10/10 Excellent
Miriam
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miriam
Séjour de 2 nuits en mai 2024
Réponse de Danny le 22 mai 2024
Dear Miriam,Thank you for your wonderful review. We're delighted to hear that you enjoyed our inviting lobby and exceptional service. It's great to know that you found our beds and pillows to be truly comfortable. We hope to welcome you back to The Benson Hotel soon.Warm Regards, The Benson Team
10/10 Excellent
Sonia
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia
Séjour de 4 nuits en mai 2024
Réponse de Danny le 22 mai 2024
Dear Sonia,Thank you for your detailed feedback. We're pleased to hear you found our hotel clean and our staff excellent. We appreciate your comments regarding the availability of basic essentials and the surrounding area. Your insights are valuable as we strive to enhance our guests' experiences. We're glad you found the self-parking convenient.Warm Regards, The Benson Team
10/10 Excellent
Dayl
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dayl
Séjour de 1 nuit en mai 2024
Réponse de Danny le 22 mai 2024
Dear Dayl,Thank you for sharing your thoughts about The Benson Hotel. We're thrilled to hear that you love our classic charm. It’s always a pleasure to welcome you.Warm Regards, The Benson Team
10/10 Excellent
Jen
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jen
Séjour de 2 nuits en février 2024
Réponse de Danny le 22 mai 2024
Thank you for your lovely feedback. We're delighted to hear that you appreciated the beauty of our hotel and the quality of our service. It was our pleasure to have you with us.Warm Regards, The Benson Team
10/10 Excellent
Deborah
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en mai 2024
Réponse de Danny le 22 mai 2024
Dear Guest,Thank you for your kind review. We're pleased to know that you enjoyed the ambiance of our lobby and the warm interactions with both locals and our team. It's wonderful to hear that The Benson Hotel is your preferred choice when visiting Portland.Warm Regards, The Benson Team
10/10 Excellent
Ryan
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 3 nuits en mai 2024
Réponse de Danny le 22 mai 2024
Dear Guest,Thank you for sharing your wonderful experience at The Benson Hotel. We are delighted to hear that you enjoyed our dedicated team, delicious food, and attentive room service. Your kind words mean a lot to us.Warm Regards, The Benson Team
10/10 Excellent
Robert
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mai 2024
Réponse de Danny le 10 mai 2024
Thank you for your kind words about your experience at The Benson Hotel. We're delighted to hear that you found comfort in the personable nature of our staff and their longstanding presence. Our team's dedication and stability are indeed a reflection of our commitment to excellence in hospitality. We're glad that this contributed positively to your stay, providing a reassuring and enjoyable atmosphere. We look forward to welcoming you back for another comforting visit soon.Warm Regards,The Benson Team
8/10 Bien
Tom
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tom
Séjour de 2 nuits en mai 2024
Réponse de Danny le 10 mai 2024
Thank you for your kind comments about The Benson Hotel. We're glad you enjoyed the historic charm of our property, especially the elegance of our lobby. It’s wonderful to hear that these aspects made a positive impression during your visit. We hope to have the pleasure of welcoming you back soon for another enjoyable experience in our beautiful setting.Warm Regards,The Benson Team
10/10 Excellent
Janet
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 2 nuits en mai 2024
Réponse de Danny le 9 mai 2024
Thank you for sharing your thoughts about your recent stay at The Benson Hotel! We are delighted to hear that you enjoyed the superb comfort of our accommodations and our convenient location allowed you to fully experience the vibrant surroundings. We strive to create an exceptional environment for our guests and it's wonderful to know we achieved this with you. We eagerly look forward to your next visit for more delightful experiences.Warm Regards,The Benson Team
10/10 Excellent
Marsha Estrada
6 mai 2024
Les points forts : Propreté
Marsha Estrada
Séjour de 2 nuits en mai 2024
Réponse de Danny le 9 mai 2024
Thank you for choosing The Benson Hotel for your recent visit! We're thrilled to know that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.Warm Regards,The Benson Team
10/10 Excellent
Jeanie
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeanie
Séjour de 2 nuits en février 2024
8/10 Bien
Valerie
2 mai 2024
Valerie
Séjour de 1 nuit en avril 2024
Réponse de Danny le 22 mai 2024
Dear Valerie,Thank you for your feedback! We're glad to hear that you had a pleasant experience at The Benson Hotel. We hope to have the pleasure of welcoming you back soon.Warm Regards, The Benson Team
8/10 Bien
Guillermo
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guillermo
Séjour de 2 nuits en avril 2024
Réponse de Danny le 2 mai 2024
Thank you for choosing The Benson Hotel and for your feedback. We appreciate your comments regarding the mattress, as it helps us identify areas where we can improve. Ensuring the comfort of our guests is paramount, and we will certainly look into this matter. We hope to have the opportunity to welcome you back and provide an even more comfortable and enjoyable experience.Warm Regards,The Benson Team
10/10 Excellent
Guolin
29 avr. 2024
Guolin
Séjour de 3 nuits en avril 2024
Réponse de Danny le 22 mai 2024
Dear Guolin,Thank you for your feedback! We're glad to hear that you had a positive experience at The Benson Hotel. We look forward to welcoming you back in the future.Warm Regards, The Benson Team
10/10 Excellent
Winter
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Winter
Séjour de 1 nuit en avril 2024
Réponse de Danny le 2 mai 2024
Thank you for staying with us at The Benson Hotel! We're thrilled to know that your visit was enjoyable and that our facilities and service met your expectations. It's always our aim to provide a welcoming and memorable experience for our guests. We look forward to welcoming you back in the near future.Warm Regards,The Benson Team
10/10 Excellent
Lorraine
Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorraine
Séjour de 2 nuits en avril 2024
Réponse de D le 24 avr. 2024
Thank you for your glowing feedback about your recent visit to The Benson Hotel. We're delighted that our attentive and dedicated team members made such a positive impact on your stay. Their commitment to exceptional service is what we pride ourselves on, and it's gratifying to hear that this was evident throughout your visit.It's also wonderful to know that the elegance of our property added to your overall satisfaction. We strive to create an environment that is both beautiful and welcoming, making each guest's experience special.We truly appreciate your choice to stay with us and look forward to the pleasure of hosting you again soon, continuing to exceed your expectations.Warm Regards,The Benson Team
10/10 Excellent
Fabian
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabian
Séjour de 2 nuits en avril 2024
Réponse de Danny le 24 avr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at The Benson Hotel. We understand that the challenges of our urban location can be concerning, and we are glad to hear that the presence of our security personnel provided you with a sense of comfort.We are committed to ensuring the safety and well-being of all our guests, and we continually work with local authorities and community organizations to contribute positively to the area's safety and appearance. Your security and satisfaction are our top priorities, and we appreciate you recognizing our efforts to maintain a welcoming and safe environment.We look forward to the opportunity to welcome you back to The Benson Hotel, continuing to provide a secure and enjoyable experience during your visits to Portland.Warm Regards,The Benson Team
10/10 Excellent
jeffrey
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jeffrey
Séjour de 1 nuit en avril 2024
Réponse de Danny le 20 avr. 2024
Thank you for your kind feedback about your recent stay at The Benson Hotel. We're thrilled to hear that you found our facilities to be clean and enjoyable. Our team is committed to maintaining high standards of cleanliness and guest satisfaction, and it's wonderful to know that these efforts resonated with your experience.We look forward to welcoming you back for another pleasant visit to Portland.Warm Regards,The Benson Team
10/10 Excellent
Robert
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for your recent stay at The Benson Hotel. We are so pleased you had a wonderful visit with us. It's always our goal to ensure our guests feel welcomed and well-cared for. We appreciate your choice to stay with us and hope to see you again soon for another delightful experience in the heart of Portland.Warm Regards, The Benson Team
10/10 Excellent
Elisa
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elisa
Séjour de 2 nuits en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for choosing The Benson Hotel for your recent visit. We're delighted that you enjoyed your stay with us. Your satisfaction is our top priority, and it’s heartening to know we met your expectations. We look forward to welcoming you back soon for another wonderful experience in Portland.Warm Regards, The Benson Team
6/10 Satisfaisant
Ofeli
17 avr. 2024
Ofeli
Séjour de 3 nuits en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for choosing The Benson Hotel for your recent visit to Portland. We appreciate you taking the time to provide us with your feedback. We strive to deliver a top-notch experience for all our guests, and we're sorry to hear that some aspects of your stay did not meet your expectations. We are committed to improvement and hope to have the opportunity to better serve you in the future, ensuring a more satisfying experience.Warm Regards,The Benson Team
10/10 Excellent
Philip
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 4 nuits en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for your wonderful feedback and for highlighting so many aspects of your stay at The Benson Hotel. We are thrilled to hear that you appreciated our central location, the historic charm of our lobby, and the comfort of your room. It’s also great to know that you had a delightful dining experience at the Palm Court, enjoying both the ambiance and the meals.We strive to create a seamless and enriching experience for our guests, and it's heartening to know we succeeded during your visit. We look forward to welcoming you back soon for another enjoyable stay, where the beauty of our setting and the quality of our service can continue to contribute to memorable moments.Warm Regards,The Benson Team
8/10 Bien
Ravinder
Voyage en groupe
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ravinder
Séjour de 1 nuit en avril 2024
Réponse de Danny le 11 avr. 2024
Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found our beds to be exceptionally comfortable and that the beauty of our lobby, along with the helpfulness of our staff, made a positive impression on you. However, we deeply regret the discomfort and displeasure caused by the cleanliness issue you encountered with your pillows. Please accept our sincere apologies for this oversight. We're glad to know our team was able to address the matter swiftly, but we understand that such experiences can impact the overall comfort and enjoyment of your stay.Your feedback is invaluable to us as it highlights areas where we can improve our services and ensure that all aspects of our guest experience meet the high standards we set for ourselves. We're committed to excellence in hospitality and to making every stay a delightful and flawless experience.We hope to have the opportunity to welcome you back to The Benson Hotel, where we will strive to exceed your expectations and provide a stay that is both comfortable and memorable from start to finish.Warm Regards, The Benson Team
10/10 Excellent
Leslie
7 avr. 2024
Leslie
Séjour de 1 nuit en avril 2024
Réponse de Danny le 27 avr. 2024
Thank you for choosing The Benson Hotel! We are delighted to know that you enjoyed your experience with us. It's our pleasure to have you as our guest, and we look forward to welcoming you again in the future.Warm Regards,The Benson Team
10/10 Excellent
David
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Danny le 6 avr. 2024
Thank you for your feedback! We're delighted to hear that you found your stay with us to be well worth it. Our team is dedicated to providing exceptional service and accommodations at a competitive price, and it's rewarding to know we've achieved this in your eyes. We look forward to the opportunity to welcome you back for another satisfying visit.Warm regards,The Benson Team
10/10 Excellent
darrick
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
darrick
Séjour de 4 nuits en mars 2024
Réponse de Danny le 3 avr. 2024
Thank you, Darrick, for choosing us for your stay! It's great to hear that you had a pleasant time with us. Everyone here at The Benson Team strives to make sure our guests have the best experience possible, and it's truly rewarding to know we've achieved that with your visit. We're eagerly looking forward to your next stay, hoping to make it just as enjoyable, if not more!Warm regards,The Benson Team
10/10 Excellent
Greg
Voyage en groupe
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en mars 2024
Réponse de Danny le 30 mars 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the classic charm and ambiance of our hotel. It's great to know that our staff's knowledge and friendliness contributed to a memorable experience for you. We take pride in maintaining a clean, classy environment and are glad you appreciated the tasteful renovations. Hearing that you plan to stay with us whenever you're in Portland is the highest compliment we could receive. We look forward to welcoming you back for another delightful stay!Warm regards,The Hotel Management Team
8/10 Bien
Kathleen
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 4 nuits en mars 2024
Réponse de Danny le 30 mars 2024
Thank you for providing your valuable feedback regarding your recent stay at our hotel. We are glad to hear that you found the hotel itself to your satisfaction, and we hope that our services and amenities met your expectations.We acknowledge your concerns about the challenges observed in the surrounding area. Please be assured that the safety and security of our guests are paramount. We are actively engaged with local law enforcement and community organizations to address these issues and contribute positively to the area's welfare. Our commitment to providing a safe and welcoming environment for our guests remains unwavering.We appreciate your understanding and sincerely hope that the quality of your experience within our hotel will encourage your return. We are dedicated to ensuring your future stays are comfortable and secure.Kind regards,The Hotel Management Team
10/10 Excellent
Anahita, Coquitlam
28 mars 2024
Anahita
Séjour de 2 nuits en mars 2024
Réponse de Danny le 19 avr. 2024
Thank you for your excellent rating of The Benson Hotel. We are delighted to know that your experience with us was so positive. We appreciate your feedback and look forward to welcoming you back soon for another wonderful stay in the heart of Portland.Warm Regards, The Benson Team
10/10 Excellent
Sherri
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherri
Séjour de 1 nuit en mars 2024
Réponse de Danny le 28 mars 2024
Thank you for your kind words! We're thrilled to hear that our location, accommodations, and fitness facilities met all your needs. Providing a comprehensive and enjoyable experience for our guests is what we aim for. We look forward to having the pleasure of hosting you again in the future for another amazing stay.Warm regards,The Hotel Management Team
10/10 Excellent
Joseph
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mars 2024
Réponse de Danny le 28 mars 2024
Thank you for sharing your experience and for your loyalty to The Benson! It's wonderful to hear that you appreciate the unique ambiance and the rich history of our hotel. We're thrilled that the recent updates to our accommodations have enhanced your comfort while staying with us, even as we evolve with the times.Our team, from housekeeping to the front desk, takes great pride in ensuring that every guest feels well taken care of, and it's heartening to know that you've noticed their dedication and professionalism. We're glad that our central location has made exploring the city convenient for you, and that our valet service added to the ease of your visit.Looking forward to welcoming you back for many more excellent stays.Warm regards,The Benson Team
2/10 Horrible
Nicole
Voyage d’affaires
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Danny le 11 avr. 2024
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and concern the charge has caused you. We understand how unexpected charges can be frustrating, and we strive to ensure transparency and accuracy in all our billing processes.After a thorough review of your account, we regrettably did not find any discrepancies with the billing. However, we recognize that this situation is far from ideal for you, and it's unfortunate that it has affected your perception of our hotel. We are committed to clarity and honesty in all our guest interactions, and we regret any breakdown in communication that may have occurred in your case.Please rest assured, we take your feedback seriously and will use it as an opportunity to review and improve our communication and billing procedures to prevent similar issues in the future.We hope this incident will not deter you from choosing to stay with us again. We value your patronage and would welcome the opportunity to restore your faith in The Benson Hotel.Warm Regards, The Benson Team
10/10 Excellent
Maggie Yin Fong
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maggie Yin Fong
Séjour de 1 nuit en mars 2024
Réponse de Danny le 25 mars 2024
We're so grateful you chose to stay with us at The Benson Hotel! It's our hope that your time here was filled with moments that made your visit special. Our team takes great pride in catering to our guests' needs the best way we can, and we're overjoyed to have had the chance to serve you. We eagerly anticipate your next visit, aiming to create even more memorable experiences for you.Best wishes until then,The Benson Team
6/10 Satisfaisant
Preeti
Voyage en famille
23 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Preeti
Séjour de 1 nuit en mars 2024
Réponse de Danny le 23 mars 2024
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the location did not meet your expectations and that you felt uneasy during your stay. The safety and comfort of our guests are our top priorities, and we continuously work with local authorities to ensure our guests feel secure within and around the property. We appreciate your concern and will take it into consideration as we strive to improve the experience for all our guests. We hope to have the opportunity to serve you better in the future.Warm regards,The Benson Team
10/10 Excellent
Marc
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 3 nuits en mars 2024
Réponse de Danny le 21 mars 2024
Thank you for taking the time to share your experience! We're delighted you enjoyed the authentic charm of our hotel, along with the ambiance of our bar. It's great to hear that the city view from your room added to your stay, despite the additional charge. We understand that parking costs, whether self-parking or valet, can be a consideration and appreciate your valuable tip about taking the street car to explore the city. Being in the heart of the center does offer easy access to many of Portland's attractions via tram. We're thrilled you'd recommend us and look forward to the opportunity to welcome you back for another visit.Warm regards,The Benson Team
6/10 Satisfaisant
James
Voyage d’affaires
19 mars 2024
Les points forts : Personnel et service
James
Séjour de 1 nuit en mars 2024
Réponse de Danny le 28 mars 2024
Thank you for taking the time to share your feedback with us. We're committed to providing a comfortable and convenient experience for all our guests, and we're sorry to hear that certain aspects of your stay did not meet your expectations.We understand that parking can be a concern for our guests, and we strive to offer solutions that are both convenient and secure, although we recognize that the costs associated with valet service may not be ideal for everyone. We're continuously looking for ways to enhance our parking options to better serve our guests.Regarding your experience upon entering our hotel, we take comments about the ambiance and cleanliness very seriously. We're currently reviewing our maintenance and housekeeping protocols to ensure our historic charm is complemented by a welcoming and fresh environment.We appreciate your recognition of our recent renovations and are glad you found value in the updates we've made. Our goal is to preserve the unique character of our property while offering modern comforts and conveniences.Your insights are invaluable to us as we aim to improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Warm regards,The Hotel Management Team
2/10 Horrible
Ethan, Edgewood
18 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ethan
Séjour de 1 nuit en mars 2024
Réponse de Danny le 10 avr. 2024
Thank you for bringing this to our attention, Ethan. We sincerely apologize for the disappointment you experienced with the cleanliness of our pillows. Ensuring the comfort and satisfaction of our guests is our top priority, and it's clear that we did not meet our own high standards in your case.Please be assured, we have taken immediate action to address this matter with our housekeeping team to ensure that our cleanliness protocols are not only met but exceeded. We are committed to providing our guests with an impeccable stay, and we would welcome the opportunity to demonstrate this to you in the future.Warm Regards, The Benson Team