Hall

Avis sur The Benson Portland, Curio Collection by Hilton

4 out of 5

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 729 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 163 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 60 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Pascal

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent établissement. Historique. Centre ville accessible. Un service de restauration pratique.
Séjour de 3 nuits en août 2023
Réponse de Danny le 10 août 2023
Thank you for your kind review of your recent stay with us. We are pleased to know that you enjoyedyour stay. We are honored that you chose to stay with us during this recent visit to Portland. We hopewe get the opportunity to welcome you back!

10/10 Excellent

Yann

Séjour de 5 nuits en avril 2023
Réponse de Linda Zakrzewski le 5 juin 2023
Dear Yann,Thank you for your kind review of your recent stay with us. We are pleased to know that you enjoyed your stay. We are grateful you chose to stay with us during this recent visit to Portland. We hope we get the opportunity to welcome you back!Kind Reagrds,Linda

2/10 Horrible

Srikanth

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We (family of 4 with 2 young kids) recently stayed at the Benson Hotel in Portland, Oregon, for three regrettable nights, and let me tell you, our experience was nothing short of appalling. Despite the hotel's 4-star rating and the numerous glowing reviews, our stay was a disaster, primarily due to the complete lack of housekeeping services. We were traveling with two young children, which made the situation even more intolerable. From the moment we checked in, we repeatedly requested housekeeping, yet not a single time during our stay did anyone clean our room. Living in filth with old towels lined up and sheets not changed for three days is unacceptable for any hotel, let alone one that prides itself on its high rating and supposed quality. The inconsistency between their advertised standards and the reality of our experience is staggering. It felt like the Benson Hotel exists in a different universe where basic housekeeping services are not provided by default, something I have never encountered in any other 4-star hotel. This utter disregard for cleanliness and customer service completely ruined our stay. I cannot in good conscience recommend the Benson Hotel to anyone, especially families traveling with young children. Beware of the misleading reviews and the supposedly high rating; our experience was anything but pleasant. Stay away from this hotel if you value cleanliness and basic hospitality services.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Kathryn, Winston Salem

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very friendly
Séjour de 1 nuit en mai 2024

10/10 Excellent

Fjolla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute hotel a nice distance from different areas around Portland
Séjour de 4 nuits en mai 2024

8/10 Bien

Emily

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Vincent

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From the outside of hotel, homeless was threatened me and wife with a knife early in the morning Sunday. I t was a scary time .
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel property. Rooms are nicely appointed, clean, and comfortable. Staff is professional and helpful. The small restaurant is excellent!
Séjour de 2 nuits en mai 2024
Réponse de Danny le 26 mai 2024
Dear Jan,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our beautiful property, well-appointed rooms, and excellent restaurant. It's wonderful to know that our professional and helpful staff contributed to your comfortable stay. We look forward to welcoming you back soon.Warm Regards, The Benson Team

10/10 Excellent

Edlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed here multiple times! Such a beautiful hotel and great service.
Séjour de 1 nuit en mai 2024
Réponse de Danny le 26 mai 2024
Dear Edlyn,Thank you for your wonderful review and for being a loyal guest! We are delighted to hear that you consistently enjoy our beautiful hotel and great service. Your continued support means the world to us, and we look forward to welcoming you back many more times.Warm Regards, The Benson Team

8/10 Bien

Thomas A

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was beautiful and clean. However, the staff was not as hospitable as we Southerners are accustomed. The front desk workers could not answer any questions about the surrounding area, where to eat, etc.
Séjour de 5 nuits en mai 2024
Réponse de Danny le 26 mai 2024
Dear Thomas,Thank you for your review and for your kind words about our property’s beauty and cleanliness. We apologize for any shortcomings in our hospitality. Your feedback regarding the front desk staff’s knowledge of the area is important to us, and we will work on providing better training to ensure our team can assist with local recommendations.We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.Warm Regards, The Benson Team

6/10 Satisfaisant

Janice

Voyage en couple
Arrived at 11:30pm - valet was nowhere to be seen. They were understaffed. Room was decent. There was an odd smell coming from the plumbing in the bathroom. Limited space in bathroom as the shower door opened right over the toilet. Very noisy as our room faced the street - traffic and people yelling in the middle of the night.
Séjour de 1 nuit en mai 2024
Réponse de Danny le 26 mai 2024
Dear Janice,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the valet service, bathroom layout, and street noise is valuable to us, and we will address these concerns with our team to improve our services and facilities.We regret that your stay was less than satisfactory and that you experienced any discomfort. We hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future.Warm Regards, The Benson Team

6/10 Satisfaisant

Tatiana

Séjour de 1 nuit en mai 2024
Réponse de Danny le 23 mai 2024
Dear Tatiana,Thank you for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm Regards, The Benson Team

10/10 Excellent

Krystal

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Beautiful staircase -
Séjour de 1 nuit en mai 2024
Réponse de Danny le 22 mai 2024
Dear Krystal,Thank you for your kind words. We're glad you appreciated the beauty of our staircase. We look forward to your next visit to The Benson Hotel.Warm Regards, The Benson Team

10/10 Excellent

Miriam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A lovely lobby to hang out in with great service. That rare in a hotel, truly comfortable bed and pillows with a well made bed.
Séjour de 2 nuits en mai 2024
Réponse de Danny le 22 mai 2024
Dear Miriam,Thank you for your wonderful review. We're delighted to hear that you enjoyed our inviting lobby and exceptional service. It's great to know that you found our beds and pillows to be truly comfortable. We hope to welcome you back to The Benson Hotel soon.Warm Regards, The Benson Team

10/10 Excellent

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is great. Clean and excellent staff. Wasn’t aware they didn’t have a store for basic essentials or snacks until I saw a sign on counter. Not the safest to go to local CVS walking at night. Daytime is safer. Temp housing in the rear of hotel attracts PEH to be around at night. Self Parking next to hotel is great.
Séjour de 4 nuits en mai 2024
Réponse de Danny le 22 mai 2024
Dear Sonia,Thank you for your detailed feedback. We're pleased to hear you found our hotel clean and our staff excellent. We appreciate your comments regarding the availability of basic essentials and the surrounding area. Your insights are valuable as we strive to enhance our guests' experiences. We're glad you found the self-parking convenient.Warm Regards, The Benson Team

10/10 Excellent

Dayl

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love this classic hotel.
Séjour de 1 nuit en mai 2024
Réponse de Danny le 22 mai 2024
Dear Dayl,Thank you for sharing your thoughts about The Benson Hotel. We're thrilled to hear that you love our classic charm. It’s always a pleasure to welcome you.Warm Regards, The Benson Team

10/10 Excellent

Jen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with great service
Séjour de 2 nuits en février 2024
Réponse de Danny le 22 mai 2024
Thank you for your lovely feedback. We're delighted to hear that you appreciated the beauty of our hotel and the quality of our service. It was our pleasure to have you with us.Warm Regards, The Benson Team

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful lobby where locals frequent and everyone is friendly. Good staff to greet you. Only place i stay when in Portland.
Séjour de 1 nuit en mai 2024
Réponse de Danny le 22 mai 2024
Dear Guest,Thank you for your kind review. We're pleased to know that you enjoyed the ambiance of our lobby and the warm interactions with both locals and our team. It's wonderful to hear that The Benson Hotel is your preferred choice when visiting Portland.Warm Regards, The Benson Team

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved everything. The staff, food, room service, it was Amazing
Séjour de 3 nuits en mai 2024
Réponse de Danny le 22 mai 2024
Dear Guest,Thank you for sharing your wonderful experience at The Benson Hotel. We are delighted to hear that you enjoyed our dedicated team, delicious food, and attentive room service. Your kind words mean a lot to us.Warm Regards, The Benson Team

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were incredibly personable and most had been there for a long time, noting to the stability of hotel management and organization. This provided a comforting experience.
Séjour de 2 nuits en mai 2024
Réponse de Danny le 10 mai 2024
Thank you for your kind words about your experience at The Benson Hotel. We're delighted to hear that you found comfort in the personable nature of our staff and their longstanding presence. Our team's dedication and stability are indeed a reflection of our commitment to excellence in hospitality. We're glad that this contributed positively to your stay, providing a reassuring and enjoyable atmosphere. We look forward to welcoming you back for another comforting visit soon.Warm Regards,The Benson Team

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great old hotel with wonderful lobby.
Séjour de 2 nuits en mai 2024
Réponse de Danny le 10 mai 2024
Thank you for your kind comments about The Benson Hotel. We're glad you enjoyed the historic charm of our property, especially the elegance of our lobby. It’s wonderful to hear that these aspects made a positive impression during your visit. We hope to have the pleasure of welcoming you back soon for another enjoyable experience in our beautiful setting.Warm Regards,The Benson Team

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent room. Pillows and comfort of bed top-notch. Right in the heart of the ciry. Walked everywhere.
Séjour de 2 nuits en mai 2024
Réponse de Danny le 9 mai 2024
Thank you for sharing your thoughts about your recent stay at The Benson Hotel! We are delighted to hear that you enjoyed the superb comfort of our accommodations and our convenient location allowed you to fully experience the vibrant surroundings. We strive to create an exceptional environment for our guests and it's wonderful to know we achieved this with you. We eagerly look forward to your next visit for more delightful experiences.Warm Regards,The Benson Team

10/10 Excellent

Marsha Estrada

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Danny le 9 mai 2024
Thank you for choosing The Benson Hotel for your recent visit! We're thrilled to know that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.Warm Regards,The Benson Team

10/10 Excellent

Jeanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Valerie

Séjour de 1 nuit en avril 2024
Réponse de Danny le 22 mai 2024
Dear Valerie,Thank you for your feedback! We're glad to hear that you had a pleasant experience at The Benson Hotel. We hope to have the pleasure of welcoming you back soon.Warm Regards, The Benson Team

8/10 Bien

Guillermo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mattress could use some attention.
Séjour de 2 nuits en avril 2024
Réponse de Danny le 2 mai 2024
Thank you for choosing The Benson Hotel and for your feedback. We appreciate your comments regarding the mattress, as it helps us identify areas where we can improve. Ensuring the comfort of our guests is paramount, and we will certainly look into this matter. We hope to have the opportunity to welcome you back and provide an even more comfortable and enjoyable experience.Warm Regards,The Benson Team

10/10 Excellent

Guolin

Séjour de 3 nuits en avril 2024
Réponse de Danny le 22 mai 2024
Dear Guolin,Thank you for your feedback! We're glad to hear that you had a positive experience at The Benson Hotel. We look forward to welcoming you back in the future.Warm Regards, The Benson Team

10/10 Excellent

Winter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, except the placement of the bathroom faucet
Séjour de 1 nuit en avril 2024
Réponse de Danny le 2 mai 2024
Thank you for staying with us at The Benson Hotel! We're thrilled to know that your visit was enjoyable and that our facilities and service met your expectations. It's always our aim to provide a welcoming and memorable experience for our guests. We look forward to welcoming you back in the near future.Warm Regards,The Benson Team

10/10 Excellent

Lorraine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were so gregarious and professional! Everyone was lovely and responsive, I felt listened to. People clearly cared for their guests, and took pride in their jobs. 10/10 stay, very impressed by both the gorgeous property, and the warm personnel.
Séjour de 2 nuits en avril 2024
Réponse de D le 24 avr. 2024
Thank you for your glowing feedback about your recent visit to The Benson Hotel. We're delighted that our attentive and dedicated team members made such a positive impact on your stay. Their commitment to exceptional service is what we pride ourselves on, and it's gratifying to hear that this was evident throughout your visit.It's also wonderful to know that the elegance of our property added to your overall satisfaction. We strive to create an environment that is both beautiful and welcoming, making each guest's experience special.We truly appreciate your choice to stay with us and look forward to the pleasure of hosting you again soon, continuing to exceed your expectations.Warm Regards,The Benson Team

10/10 Excellent

Fabian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of this establishment is overwhelmed with homeless. However, they do have a security guard at the entrance so there is some comfort in knowing you’re not alone.
Séjour de 2 nuits en avril 2024
Réponse de Danny le 24 avr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at The Benson Hotel. We understand that the challenges of our urban location can be concerning, and we are glad to hear that the presence of our security personnel provided you with a sense of comfort.We are committed to ensuring the safety and well-being of all our guests, and we continually work with local authorities and community organizations to contribute positively to the area's safety and appearance. Your security and satisfaction are our top priorities, and we appreciate you recognizing our efforts to maintain a welcoming and safe environment.We look forward to the opportunity to welcome you back to The Benson Hotel, continuing to provide a secure and enjoyable experience during your visits to Portland.Warm Regards,The Benson Team

10/10 Excellent

jeffrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice and clean
Séjour de 1 nuit en avril 2024
Réponse de Danny le 20 avr. 2024
Thank you for your kind feedback about your recent stay at The Benson Hotel. We're thrilled to hear that you found our facilities to be clean and enjoyable. Our team is committed to maintaining high standards of cleanliness and guest satisfaction, and it's wonderful to know that these efforts resonated with your experience.We look forward to welcoming you back for another pleasant visit to Portland.Warm Regards,The Benson Team

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
outstanding staff
Séjour de 1 nuit en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for your recent stay at The Benson Hotel. We are so pleased you had a wonderful visit with us. It's always our goal to ensure our guests feel welcomed and well-cared for. We appreciate your choice to stay with us and hope to see you again soon for another delightful experience in the heart of Portland.Warm Regards, The Benson Team

10/10 Excellent

Elisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for choosing The Benson Hotel for your recent visit. We're delighted that you enjoyed your stay with us. Your satisfaction is our top priority, and it’s heartening to know we met your expectations. We look forward to welcoming you back soon for another wonderful experience in Portland.Warm Regards, The Benson Team

6/10 Satisfaisant

Ofeli

Séjour de 3 nuits en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for choosing The Benson Hotel for your recent visit to Portland. We appreciate you taking the time to provide us with your feedback. We strive to deliver a top-notch experience for all our guests, and we're sorry to hear that some aspects of your stay did not meet your expectations. We are committed to improvement and hope to have the opportunity to better serve you in the future, ensuring a more satisfying experience.Warm Regards,The Benson Team

10/10 Excellent

Philip

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central location, beautiful historic lobby comfy rooms. The lobby level restaurant is excellent for breakfast or dinner. It’s called the Palm Court and opens seamlessly into the wood columned, high ceiling lobby with chandeliers.
Séjour de 4 nuits en avril 2024
Réponse de Danny le 19 avr. 2024
Thank you for your wonderful feedback and for highlighting so many aspects of your stay at The Benson Hotel. We are thrilled to hear that you appreciated our central location, the historic charm of our lobby, and the comfort of your room. It’s also great to know that you had a delightful dining experience at the Palm Court, enjoying both the ambiance and the meals.We strive to create a seamless and enriching experience for our guests, and it's heartening to know we succeeded during your visit. We look forward to welcoming you back soon for another enjoyable stay, where the beauty of our setting and the quality of our service can continue to contribute to memorable moments.Warm Regards,The Benson Team

8/10 Bien

Ravinder

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bed was the most comfortable I’ve ever slept in. The lobby is gorgeous and the staff were super helpful. I had hairs on my pillow that did g belong to me so that was quite disgusting and off putting but they switched them out quite quickly.
Séjour de 1 nuit en avril 2024
Réponse de Danny le 11 avr. 2024
Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found our beds to be exceptionally comfortable and that the beauty of our lobby, along with the helpfulness of our staff, made a positive impression on you. However, we deeply regret the discomfort and displeasure caused by the cleanliness issue you encountered with your pillows. Please accept our sincere apologies for this oversight. We're glad to know our team was able to address the matter swiftly, but we understand that such experiences can impact the overall comfort and enjoyment of your stay.Your feedback is invaluable to us as it highlights areas where we can improve our services and ensure that all aspects of our guest experience meet the high standards we set for ourselves. We're committed to excellence in hospitality and to making every stay a delightful and flawless experience.We hope to have the opportunity to welcome you back to The Benson Hotel, where we will strive to exceed your expectations and provide a stay that is both comfortable and memorable from start to finish.Warm Regards, The Benson Team

10/10 Excellent

Leslie

Séjour de 1 nuit en avril 2024
Réponse de Danny le 27 avr. 2024
Thank you for choosing The Benson Hotel! We are delighted to know that you enjoyed your experience with us. It's our pleasure to have you as our guest, and we look forward to welcoming you again in the future.Warm Regards,The Benson Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value.
Séjour de 1 nuit en avril 2024
Réponse de Danny le 6 avr. 2024
Thank you for your feedback! We're delighted to hear that you found your stay with us to be well worth it. Our team is dedicated to providing exceptional service and accommodations at a competitive price, and it's rewarding to know we've achieved this in your eyes. We look forward to the opportunity to welcome you back for another satisfying visit.Warm regards,The Benson Team

10/10 Excellent

darrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Danny le 3 avr. 2024
Thank you, Darrick, for choosing us for your stay! It's great to hear that you had a pleasant time with us. Everyone here at The Benson Team strives to make sure our guests have the best experience possible, and it's truly rewarding to know we've achieved that with your visit. We're eagerly looking forward to your next stay, hoping to make it just as enjoyable, if not more!Warm regards,The Benson Team

10/10 Excellent

Greg

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A classic hotel with old school charm! Staff were very knowledgable and friendly Clean, Classy and tastefully renovated A When in Portland / I will always stay here!
Séjour de 1 nuit en mars 2024
Réponse de Danny le 30 mars 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the classic charm and ambiance of our hotel. It's great to know that our staff's knowledge and friendliness contributed to a memorable experience for you. We take pride in maintaining a clean, classy environment and are glad you appreciated the tasteful renovations. Hearing that you plan to stay with us whenever you're in Portland is the highest compliment we could receive. We look forward to welcoming you back for another delightful stay!Warm regards,The Hotel Management Team

8/10 Bien

Kathleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was great. The area is filled with drug users and dealers. They are blatantly everywhere. The homeless population was massive. Makeshift tent homes were everywhere
Séjour de 4 nuits en mars 2024
Réponse de Danny le 30 mars 2024
Thank you for providing your valuable feedback regarding your recent stay at our hotel. We are glad to hear that you found the hotel itself to your satisfaction, and we hope that our services and amenities met your expectations.We acknowledge your concerns about the challenges observed in the surrounding area. Please be assured that the safety and security of our guests are paramount. We are actively engaged with local law enforcement and community organizations to address these issues and contribute positively to the area's welfare. Our commitment to providing a safe and welcoming environment for our guests remains unwavering.We appreciate your understanding and sincerely hope that the quality of your experience within our hotel will encourage your return. We are dedicated to ensuring your future stays are comfortable and secure.Kind regards,The Hotel Management Team

10/10 Excellent

Anahita, Coquitlam

Séjour de 2 nuits en mars 2024
Réponse de Danny le 19 avr. 2024
Thank you for your excellent rating of The Benson Hotel. We are delighted to know that your experience with us was so positive. We appreciate your feedback and look forward to welcoming you back soon for another wonderful stay in the heart of Portland.Warm Regards, The Benson Team

10/10 Excellent

Sherri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, beautiful room, amazing fitness facility. Everything we needed!
Séjour de 1 nuit en mars 2024
Réponse de Danny le 28 mars 2024
Thank you for your kind words! We're thrilled to hear that our location, accommodations, and fitness facilities met all your needs. Providing a comprehensive and enjoyable experience for our guests is what we aim for. We look forward to having the pleasure of hosting you again in the future for another amazing stay.Warm regards,The Hotel Management Team

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stay at the Benson often, I love it. It has a lot of history and character. As a union hotel, I get to know the staff and they me. They completed a major renovation of all guest rooms a couple of years ago, including the bathrooms rooms, and they are very comfortable. I do miss the old bathrooms with the soaking tubs, but times change and so do bathroom fixtures. The bedding is really nice, and they're generous with pillows. Housekeeping does an excellent job. Overall, the service at the Benson is friendly, professional and dependable. Great downtown location with most points of interest within walking distance or a quick Uber/taxi ride aesy. Valet parking makes it super easy. Thank you, Benson for an excellent stay.
Séjour de 2 nuits en mars 2024
Réponse de Danny le 28 mars 2024
Thank you for sharing your experience and for your loyalty to The Benson! It's wonderful to hear that you appreciate the unique ambiance and the rich history of our hotel. We're thrilled that the recent updates to our accommodations have enhanced your comfort while staying with us, even as we evolve with the times.Our team, from housekeeping to the front desk, takes great pride in ensuring that every guest feels well taken care of, and it's heartening to know that you've noticed their dedication and professionalism. We're glad that our central location has made exploring the city convenient for you, and that our valet service added to the ease of your visit.Looking forward to welcoming you back for many more excellent stays.Warm regards,The Benson Team

2/10 Horrible

Nicole

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Received a random charge a week after staying at the hotel that wasn't discussed when I was there. I neither showered nor used anything in the room. This is unacceptable.
Séjour de 1 nuit en mars 2024
Réponse de Danny le 11 avr. 2024
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and concern the charge has caused you. We understand how unexpected charges can be frustrating, and we strive to ensure transparency and accuracy in all our billing processes.After a thorough review of your account, we regrettably did not find any discrepancies with the billing. However, we recognize that this situation is far from ideal for you, and it's unfortunate that it has affected your perception of our hotel. We are committed to clarity and honesty in all our guest interactions, and we regret any breakdown in communication that may have occurred in your case.Please rest assured, we take your feedback seriously and will use it as an opportunity to review and improve our communication and billing procedures to prevent similar issues in the future.We hope this incident will not deter you from choosing to stay with us again. We value your patronage and would welcome the opportunity to restore your faith in The Benson Hotel.Warm Regards, The Benson Team

10/10 Excellent

Maggie Yin Fong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Danny le 25 mars 2024
We're so grateful you chose to stay with us at The Benson Hotel! It's our hope that your time here was filled with moments that made your visit special. Our team takes great pride in catering to our guests' needs the best way we can, and we're overjoyed to have had the chance to serve you. We eagerly anticipate your next visit, aiming to create even more memorable experiences for you.Best wishes until then,The Benson Team

6/10 Satisfaisant

Preeti

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Location is horrible. Unsafe to walk around
Séjour de 1 nuit en mars 2024
Réponse de Danny le 23 mars 2024
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the location did not meet your expectations and that you felt uneasy during your stay. The safety and comfort of our guests are our top priorities, and we continuously work with local authorities to ensure our guests feel secure within and around the property. We appreciate your concern and will take it into consideration as we strive to improve the experience for all our guests. We hope to have the opportunity to serve you better in the future.Warm regards,The Benson Team

10/10 Excellent

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zeer mooi authentiek hotel met leuke bar. Uitzicht kamer op stad (meerprijs). Je kan zelf parkeren of valet: maar kosten zijn aanzienlijk. Direct in centrum. Aanrader: neem de tram!
Séjour de 3 nuits en mars 2024
Réponse de Danny le 21 mars 2024
Thank you for taking the time to share your experience! We're delighted you enjoyed the authentic charm of our hotel, along with the ambiance of our bar. It's great to hear that the city view from your room added to your stay, despite the additional charge. We understand that parking costs, whether self-parking or valet, can be a consideration and appreciate your valuable tip about taking the street car to explore the city. Being in the heart of the center does offer easy access to many of Portland's attractions via tram. We're thrilled you'd recommend us and look forward to the opportunity to welcome you back for another visit.Warm regards,The Benson Team

6/10 Satisfaisant

James

Voyage d’affaires
Les points forts : Personnel et service
Property has no self-parking for guests, only an expensive valet parking. As you enter the building, there's a distinct smell that is not pleasant. The building is quite old but good thing is it's somewhat newly renovated.
Séjour de 1 nuit en mars 2024
Réponse de Danny le 28 mars 2024
Thank you for taking the time to share your feedback with us. We're committed to providing a comfortable and convenient experience for all our guests, and we're sorry to hear that certain aspects of your stay did not meet your expectations.We understand that parking can be a concern for our guests, and we strive to offer solutions that are both convenient and secure, although we recognize that the costs associated with valet service may not be ideal for everyone. We're continuously looking for ways to enhance our parking options to better serve our guests.Regarding your experience upon entering our hotel, we take comments about the ambiance and cleanliness very seriously. We're currently reviewing our maintenance and housekeeping protocols to ensure our historic charm is complemented by a welcoming and fresh environment.We appreciate your recognition of our recent renovations and are glad you found value in the updates we've made. Our goal is to preserve the unique character of our property while offering modern comforts and conveniences.Your insights are invaluable to us as we aim to improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Warm regards,The Hotel Management Team

2/10 Horrible

Ethan, Edgewood

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pillow were so dirty and smell terriable
Séjour de 1 nuit en mars 2024
Réponse de Danny le 10 avr. 2024
Thank you for bringing this to our attention, Ethan. We sincerely apologize for the disappointment you experienced with the cleanliness of our pillows. Ensuring the comfort and satisfaction of our guests is our top priority, and it's clear that we did not meet our own high standards in your case.Please be assured, we have taken immediate action to address this matter with our housekeeping team to ensure that our cleanliness protocols are not only met but exceeded. We are committed to providing our guests with an impeccable stay, and we would welcome the opportunity to demonstrate this to you in the future.Warm Regards, The Benson Team