Suite, plusieurs lits, non-fumeurs (Efficiency) | Literie de qualité supérieure, décoration personnalisée

Avis sur Quality Inn & Suites Wilsonville

2.5 out of 5
Quality Inn & Suites Wilsonville
8855 SW Citizens Drive, Wilsonville, OR

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 242 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 294 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 177 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 145 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 145 avis sur 1003." "

7,0/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Clinton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, I’d definitely return again… this is actually my 4th stay here.
Séjour de 1 nuit en mai 2024
Réponse de FrontDesk Staff le 17 mai 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Bien

Ying Ju

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Frontdesk James le 13 mai 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Bien

Raebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Very accommodating with our 2am check in. Clean rooms & nice staff.
Séjour de 1 nuit en mai 2024
Réponse de frontdesk quality le 12 mai 2024
Thank You, Raebecca it was our pleasure to host you. We hope that you are blessed in your travels. and we appreciate your feedback. We hope to possibly host you again soon.

10/10 Excellent

G.o.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was relaxing
Séjour de 1 nuit en mai 2024
Réponse de Front Desk James le 9 mai 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

MICHELE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Frontdesk Wilsonville le 5 mai 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

6/10 Satisfaisant

Shannon

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great customer service at the front desk at check in.
Séjour de 1 nuit en avril 2024
Réponse de James Front Desk le 29 avr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Bien

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de James Front Desk le 29 avr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Bien

Oswaldo, Bothell

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lots of stores in the area.
Séjour de 1 nuit en avril 2024
Réponse de Quality Inn Staff le 21 avr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

2/10 Horrible

Jake

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst place in oregon!
Séjour de 2 nuits en avril 2024
Réponse de Front desk staff le 17 avr. 2024
Hello Jake, my name is James and I work at the front desk here at the Quality Inn. I would like to personally apologize for not meeting your expectations regarding your recent visit with us. However, I can assure you that we try our very best to use feedback like yours to continuously push ourselves towards providing a Quality experience for all that stay with us. We hope that upon your next stay with us we can more adequately provide all of your basic needs for you. Kind regards.

10/10 Excellent

Tessa, Los Alamitos

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are roomy and I love the new floors in the room. The carpet in the rest of the hotel could use an update! Staff was super friendly and very helpful.
Séjour de 1 nuit en avril 2024
Réponse de Quality Inn Staff le 7 avr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

4/10 Médiocre

Rita

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room smells like urine. Front desk staff double charged me and then instead then instead of fixing, said call later to fix.
Séjour de 1 nuit en avril 2024
Réponse de Front desk staff le 7 avr. 2024
I apologize for the inconvenience you experienced with the room odor and double-charge. I can assure you that our team takes all feedback very seriously and will be looking into these issues immediately. I have notified the manager of the double charge and they are working on a resolution. I understand that you are not the only one who has experienced a similar issue, and I want to assure you that the manager is diligently working to address and resolve any issues to ensure the best possible stay for all guests. Thank you for bringing this to our attention. If you have any further concerns, please don't hesitate to reach out.

10/10 Excellent

Hong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Quality Inn Staff le 5 avr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Front desk staff le 3 avr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot tub was wonderful… close to I 5
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 31 mars 2024
Thank you for taking the time to write us a review. We appreciate hearing feedback from our guests as it helps us consistently improve our services.We are thrilled to hear that you enjoyed the hot tub and found it to be a great addition to your stay. The hot tub is a popular feature among many of our guests, and we are glad that you also found it to be so.We understand that location is an important factor for many of our guests, and we are pleased to know that our proximity to I-5 made your stay more convenient.We hope that you will consider staying with us again in the future and that we can continue to provide you with the excellent experience you have come to expect from us.

10/10 Excellent

Sandilea

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just wonderful.
Séjour de 1 nuit en mars 2024
Réponse de Mireya M le 28 mars 2024
Thank you for taking the time to review the property, we are glad you enjoyed your stay!

10/10 Excellent

TINA, NORTH BEND

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I love the upgrades. It felt very clean and new. Check in was the fastest ever and the lady was really nice. Breakfast was a little tiny but lacking because we got there at 8:30. But that’s how it works. Get up earlier. Location is close to everything and it’s super easy to get to off the highway. The price was amazing for what we got!!! I will definitely stay there again!!!
Séjour de 1 nuit en mars 2024
Réponse de Front desk staff le 25 mars 2024
Thank you Tina for your kind comments regarding your recent stay with us. It was our pleasure to host you and it brings us great joy to find that you are as delighted with the renovations as we are. We look forward to hosting you and yours again soon.

10/10 Excellent

Mistee

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful!
Séjour de 1 nuit en février 2024
Réponse de Mireya M le 23 mars 2024
Hi, Mistee Thank you for taking the time to review the property, your feedback will help us to keep improving our customer service experience. Once again thank you for choosing us!

8/10 Bien

GUNADI

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Quality Inn le 21 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Krystle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 16 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Bien

Diego

Les points forts : Propreté
Good
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 15 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Raul

Good
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 13 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

8/10 Bien

Catherine

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean property in the process of getting remodeled. Friendly front desk staff and nice rooms. Overall good experience for short notice
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 12 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Damion

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quit,inviting ,clean, worth the price.
Séjour de 1 nuit en mars 2024
Réponse de frontdesk staff le 8 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Staff le 4 mars 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Holly

Séjour de 1 nuit en mars 2024
Réponse de Mireya M le 23 mars 2024
Hi, Holly thank you for taking the time to review the property, your feedback will help us to keep improving our customer service experience. Once again thank you for choosing us!

10/10 Excellent

DEBORAH

Voyage en couple
Les points forts : Équipements
Clean room and extremely comfortable beds and pillows….best of our trip. Would definitely stay again!
Séjour de 1 nuit en février 2024
Réponse de quality inn staff le 29 févr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

10/10 Excellent

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a super clean hotel, the front desk staff were very kind and helpful!
Séjour de 3 nuits en février 2024
Réponse de Front Desk Staff le 26 févr. 2024
Great to hear that you had a positive experience at our property! We are committed to providing guests with a clean and comfortable stay, and we are always happy to hear that our front desk staff made you feel welcome and assisted you during your stay. Thank you for the kind reviews!

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast choices for individuals eating keto value for room size
Séjour de 1 nuit en février 2024
Réponse de Front Desk Staff le 26 févr. 2024
We are glad to hear that you enjoyed our breakfast offerings! Our goal is to provide a variety of food options to meet the needs of different dietary preferences, and we are happy that we were able to accommodate your needs for a keto-friendly breakfast. We strive to provide excellent value for every guest and are pleased to hear that your room met your expectations. Thank you for your positive feedback!

8/10 Bien

Michael De La

Séjour de 4 nuits en février 2024
Réponse de Quality Inn Front desk Staff le 23 févr. 2024
Thank you for your feedback! We always appreciate when a guest, like yourself, lets us know how we are doing. Your feedback is always helpful for improving and exceeding our guest expectations. We look forward to serving you again in the future!

2/10 Horrible

sonia

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Staff was super friendly but super loud
Séjour de 1 nuit en février 2024
Réponse de Nina le 17 févr. 2024
we are very apologetic for your stay, you said our staff was friendly but loud. With more information, we could improve our ability to improve your stay and future guest with more feedback.

4/10 Médiocre

Clifford

Voyage en famille
Les points forts : Propreté et équipements
My party of two expressed a need for quiet, and we were given a room next to the I5 highway. Needless to say, my party didn't receive a restful night sleep.... Positive feedback from my party is we were treated respectfully, and granted a late checkout in order to enjoy pool, renewed opportunity for some much needed rest....
Séjour de 1 nuit en février 2024
Réponse de Assistant General Manager le 16 févr. 2024
We apologize for the inconvenience that was caused during your stay, we will use your feedback as a teachable moment and strive to be better listeners and providers of great customer service. We appreciate that you were able to voice your opinion to the manager and receive the help that you needed. We hope that you are not swayed or deterred from staying with us again if you need to on your return trip home. Thank you for choosing us for your lodging needs.

10/10 Excellent

Marissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 13 févr. 2024
Thank you for the kind review. If you are ever in the Wilsonville area, we gleefully look forward to hosting you again! Quality Inn & Suites Wilsonville

6/10 Satisfaisant

Khaled

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Comfortable I just don’t like it when they ask for deposit and don’t return fast
Séjour de 1 nuit en janvier 2024
Réponse de Assistant General Manager le 23 janv. 2024
Thank You, Khaled, for reviewing your recent stay with us. We appreciate your feedback and want to address your concern about the incidental deposit. We promptly release all deposits to guests when they do not violate our stay policies during their stay the morning of your checkout all deposits are released back to the guests when we check them out of our system, the delay in the return of your deposit is solely dependent upon your banking institution and card type, which we have no control over. So therefore we apologize for any confusion you may have had over how the deposit works. We will use your feedback to continue to improve for our guests and enhance our ability to provide the best service possible during every guest's stay. Always remember that when you are booking your reservations you read the amenities and fine print before you make your decision because you will find wonderful information about what the property provides and their requirements at check-in. Thank you for helping to make us a better establishment by providing your honest feedback. We hope the day finds you well.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good night's sleep.
Clean room, comfortable bed, dark window, hot shower. And a welcoming and friendly receptionist. What's not to like? Thank you.
Séjour de 1 nuit en janvier 2024
Réponse de Assistant General Manager le 23 janv. 2024
Thank You, My good patron, for taking the time to provide feedback and compliments to our establishment about your recent stay and accommodations. We are truly humbled by your compliments and we appreciate that you enjoyed your stay. We hope that you do visit us again soon. And we genuinely hope the best for you in all your endeavors. we hope the day finds you well.

2/10 Horrible

vicente

When i got there they said it was late to chek in ,they were nice but the hotel policies you have to check in before 5 am if you get there in the morning, so I loss my room when it was already paid till 11
Séjour de 1 nuit en janvier 2024
Réponse de james le 23 janv. 2024
Thank you Vicente for taking the time to voice your complaints. We do apologize for being unable to accommodate you adequately. Though we fell short this time, we look forward to your next visit where will we be looking to humbly correct this mistake. Sincerely, Danielle Jones Assistant General ManagerQuality Inn & Suites Wilsonville

10/10 Excellent

Glen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Quiet i question the $50 deposit but overall a nice place
Séjour de 1 nuit en janvier 2024
Réponse de Front desk le 23 janv. 2024
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn & Suites Wilsonville

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de james le 23 janv. 2024
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn & Suites Wilsonville

10/10 Excellent

Lisa

Séjour de 1 nuit en janvier 2024
Réponse de james le 23 janv. 2024
Thank you for taking the time to complete a review regarding your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Quality Inn & Suites Wilsonville

8/10 Bien

Martin

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Assistant General Manager le 15 janv. 2024
Thank you for taking the time to review your recent stay and accommodations. Your feedback about your recent stay, accommodations, and our staff and amenities is important. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Danielle JonesAssistant General ManagerQuality Inn & Suites Wilsonville

6/10 Satisfaisant

Thomas, Newport

Voyage en couple
Les points faibles : Équipements
We thought a pool/hot tub would be nice after along travel day only to find it closed with a lame excuse.
Séjour de 1 nuit en décembre 2023
Réponse de Assistant General Manager le 30 déc. 2023
Dear Thomas, We apologize that we did not meet your standards on your recent stay with us here at the Quality Inn and we do value the feedback of our guests.We notified all booking outlets that we did not currently have a pool and jacuzzi available due to renovations and repairs. We would like all our guests to be able to swim in a safe and comfortable space. So we thought that repairing the corrosion and weathered plaster would help to make that possible. We apologize that we did not have the amenities you required at the time of your stay. We do however provide our guests with the option of renting a jacuzzi suite which comes with a full jacuzzi in the room as well as a full bathroom with shower access. We do value your feedback and will use it for training and quality purposes. Should you have any questions please feel free to reach out to the hotel. Thank You for your time. Sincerely,Assistant General ManagerDanielle Jones

2/10 Horrible

Timothy

Séjour de 1 nuit en décembre 2023
Réponse de Assistant General Manager le 26 déc. 2023
Dear Timothy, We thank you for taking the time to review your recent stay at our establishment. We apologize that we did not meet your standards. We value our guests' opinions and would have loved to learn more about your specific concerns to improve our services. Please feel free to contact us directly so that we can address your issues and ensure a better experience in the future. Sincerely, AGM Danielle Jones

2/10 Horrible

Cindy

Voyage en famille
Les points faibles : Personnel et service
Rude, assanine desk agent, sleeping on the job
I arrived in the lobby at around 1:30am, with not a soul in sight. I waited for a couple minutes before starting to say hello multiple times. Finally after several minutes of yelling hello, a gentleman came stumbling out of a back room looking like he just woke up, eyes barely open, didn't mutter a word upon sitting down in front of a computer. Finally asked what I wanted, to which I replied I'm here to check in. He replied with, I need your credit card, um excuse me? Why? For incidentals. Oh, well I wasnt aware, he replied yeah when you booked the room it said on the website you would be charged. I said, no, it did not but okay. I put my card in the machine and another gentleman walked into the lobby and the man behind the counter says, LOUDLY, your card was declined. Excuse me? Okay give me a minute but I'm still confused about the charges. Well thats what the website says. Uh, okay. I went out to my car because I brought in the wrong credit card, came back in and said still confused why im getting charged. He says, if you continue to have attitude you can leave. Im sorry what? What attitude? Asked a question and you responded extremely rude. He says, I can deny your stay. Um okay not sure why you're being rude when all I did was ask a question. He says, you need to leave. What? If you dont leave I'm calling the police. Okay dude, you were the one sleeping on the job, have extreme attitude with me, refuse to serve me and now going to call the police? He proceeds to call.
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Management le 29 déc. 2023
Dear Cindy, I apologize that we were unable to accommodate your stay. I am sorry to hear about your experience. We take guest feedback seriously and would like to apologize for any inconvenience caused by our front desk agent. Please know that if there was misconduct from our agent that this behavior doesn't align with our standards, and we will address this matter internally to ensure it doesn't happen again. we will use your feedback towards training and quality purposes.again we apologize for the inconveniences of your experience. Have a wonderful day

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Assistant General Manager le 26 déc. 2023
Dear Francisco,Thank You for your positive feedback! were delighted to hear that you enjoyed your stay with us. We appreciate your generous review score. And we trust that we provided exceptional service during your recent stay with us. Should you have specific feedback or suggestions to further enhance your next visit, please don't hesitate to share them with us.Looking forward to welcoming you back soon!Warm regards, AGM Danielle Jones

10/10 Excellent

Karen A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Staff le 22 déc. 2023
Thank You, Karen for taking the time to review your recent stay with our establishment. Your feedback is very important to us. We will use it for your training and quality purposes. We trust that your stay was accommodating and pleasant. We hope that you would visit us again soon.

4/10 Médiocre

Logan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Construction during our stay.if I was aware of this I definitely would’ve have stayed there
Séjour de 1 nuit en décembre 2023
Réponse de Assistant General Manager le 18 déc. 2023
Dear Logan, We Thank You for taking the time to share your feedback regarding your recent stay at our establishment. We Sincerely apologize that your experience did not meet your expectations. We take great pride in providing exceptional service and accommodations to all our guests, and it is disheartening to hear that we fell short during your visit. We would appreciate the opportunity to further discuss the specifics of your concerns and work towards a resolution. Please feel free to reach out to our management team directly. Your feedback is invaluable to us as we continuously strive to improve the hotel with upgrades to be a better more charming establishment for our guests. We once again apologize for any inconvenience caused by our renovations. We hope you will visit us in the future when our upgrades are complete and see that though we may have had to pause some services and amenities that were announced through every website it was for the greater good of the future of the hotel and our guests. Warm regards and Happy HolidaysAssistant GMDanielle Jones

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Quality Inn Staff le 16 déc. 2023
Thank You, for taking the time to review your stay with us, we appreciate your generous score and we trust that your stay was pleasant. We hope that you would visit us again soon. We will use your feedback for training for our future guests.

4/10 Médiocre

Eric

Séjour de 2 nuits en décembre 2023
Réponse de Quality Inn Front Desk Staff le 12 déc. 2023
Thank You Eric for taking the time to review your recent stay and accommodations at our hotel. We apologize that we were unable to exceed your expectations. and we will be using your feedback to improve our level of service regarding our future guests. Thank you for your time and have a wonderful day.

10/10 Excellent

Corby

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Assistant General Manager le 13 déc. 2023
Thank You, Corby, For taking the time to review your recent stay with us. We certainly do appreciate that you stayed with us. We thank you for your feedback and will be using it for training and quality purposes to improve our service for all our guests in the future. We trust that your stay was pleasant and we hope to see you again soon. have a happy holiday.

2/10 Horrible

Jarrett

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super nasty
This was the worst possible hotel. The exterior is run down and there was a vehicle in the parking lot with a traffic boot. The room was so bad I immediately checked for bed bugs. I did not find any but the mattress was horribly stained. I would not recommend this to anyone.
Séjour de 4 nuits en novembre 2023
Réponse de Quality Inn Front Desk Staff le 12 déc. 2023
Thank You for taking the time to review your recent stay at our hotel. We apologize that we were unable to meet your standards and expectations regarding your stay and accommodations at our hotel. We will be using your feedback to improve out level of service and quality offered to our future guests. Thank you for your time have a wonderful day.

10/10 Excellent

Christee

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was really hard to find but the front desk staff was really helpful and had great costumer service!!!
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Management le 12 déc. 2023
Thank You Christee, for taking the time to review your recent stay with us. We appreciate that you chose to stay with us, and we thank you for your courteous review of your time with us. We trust that your stay was a pleasant one. We thank you for your time and we hope to see you again soon.Thank You and have a wonderful day.