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Reviews of Hyatt House Portland/Downtown

3 out of 5
Hyatt House Portland/Downtown
2080 SW River Drive, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 723 out of 1184 reviews" "
Rating 8 - Good. 298 out of 1184 reviews" "
Rating 6 - Okay. 87 out of 1184 reviews" "
Rating 4 - Poor. 40 out of 1184 reviews" "
Rating 2 - Terrible. 36 out of 1184 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. The stuff is very nice.!
Stayed 2 nights in May 2024

6/10 Okay

Deborah

Liked: Amenities
Terrible breakfast. Unprepared for memorial day weekend. Minimal maid service.
Stayed 3 nights in May 2024
Response from Customer Service on 29 May 2024
Deborah, thank you for taking the time to share your experience. It's unfortunate to hear the breakfast and service did not meet your expectations. Your feedback is valuable as we strive to improve the guest experience. We hope you might consider giving us another chance in the future.

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in May 2024
Response from Customer Service on 29 May 2024
Juliana, thank you for your positive feedback! The team at Hyatt House Portland/Downtown is delighted to hear you had a very good stay. We hope to welcome you back soon!

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
Parking was an issue
Stayed 3 nights in May 2024
Response from Customer Service on 28 May 2024
Jose, thank you for your feedback regarding your recent stay at Hyatt House Portland/Downtown. It's unfortunate that parking was not as convenient as you had hoped. We always strive to provide the best possible guest experience and value your input. We hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The property seemed dirty, especially in the hallways and elevators. The room was noisy, with a loud hum coming from the HVAC vents. Kitchen staff seemed like they didn't want to be there. We asked for help with our room thermostat twice and no one came. The area seems a bit depressed. I would skip this hotel.
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Robert, thank you for sharing your experience. We regret that your stay did not meet your expectations. Cleanliness is taken very seriously, and your feedback will be addressed internally. It is disappointing to hear about the noise issues and your concerns with the HVAC system. The team is dedicated to providing prompt service, so they will review what went wrong during your stay. Your remarks about the team members and the location will also be looked into to ensure future improvements. We appreciate your feedback and hope you consider giving us another opportunity.

10/10 Excellent

McRoger

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2024
Response from Customer Service on 28 May 2024
McRoger, thank you for your kind words! The team at Hyatt House Portland/Downtown is delighted you enjoyed the excellent location. We're looking forward to welcoming you back soon.

10/10 Excellent

McRoger

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
McRoger, thank you for your feedback! The team at Hyatt House Portland/Downtown is delighted you enjoyed our prime location. We look forward to welcoming you back for another enjoyable stay!

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, if I had to say one thing that wasn’t up to par it was the water pressure. It just seem very low for my liking but everything else including staff were great!
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Miguel, thank you for your feedback. Hyatt House Portland/Downtown is delighted to hear that you enjoyed your stay and our team's service. We appreciate your comments regarding the water pressure and will take this into consideration. We're looking forward to welcoming you back soon!

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for the parking. Parking was horrible.
Stayed 4 nights in May 2024
Response from Customer Service on 26 May 2024
Leandro, thank you for choosing Hyatt House Portland/Downtown! We're thrilled that everything was great during your stay. We acknowledge your feedback on the parking situation and appreciate your input. We're looking forward to welcoming you back soon.

8/10 Good

Rajesh, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure when I booked the stay I saw anything related to valet parking and/or public parking away from the facility.
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Rajesh, thank you for sharing your feedback. We strive to provide clear information for our guests and will ensure the details about parking options are more prominent. We're glad to have had you at Hyatt House Portland/Downtown and hope to see you again soon.

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Domingo, thank you for your excellent rating! The team at Hyatt House Portland/Downtown is thrilled that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Nickolas Tyler

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Customer Service on 26 May 2024
Thanks for the perfect rating, Nickolas! We can't wait to see you again soon for another amazing experience at Hyatt House Portland/Downtown. Have a great day!

10/10 Excellent

Maria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean surroundings. The room was very clean and comfortable
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Maria, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team is delighted to hear that you enjoyed the quiet and comfortable atmosphere. We're looking forward to welcoming you back soon!

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime I come to Portland, we stay here. Breakfast is great and it a great walking diatnce to the river and other places to eat. Not far from the airport and other places. Tour vans pick you up here and we like the staff ....overal its a nice place to stay.
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Eva, thank you for your continued loyalty to the Hyatt House Portland/Downtown. It's fantastic to hear that you enjoy our breakfast and the convenient location. We're delighted our team members have made your stays pleasant. We look forward to welcoming you back on your next visit to Portland!

8/10 Good

Mirasol

Travelled with partner
Great place to stay staff are friendly and pleasant good food and very convenient to transportation
Stayed 3 nights in May 2024
Response from Customer Service on 24 May 2024
Mirasol, thank you for sharing your experience at the Hyatt House Portland/Downtown. The team is delighted to hear you enjoyed the hospitality, cuisine, and convenient location. We're looking forward to welcoming you back!

4/10 Poor

Nichelle

Disliked: Property conditions & facilities
We were assigned a room under the air handler on the roof of the building, it was incredibly noisy with an obnoxious thrumming that was similar to a small aircraft. We asked to be moved due to this noise and we were moved to the room directly below our original room, equally as noisy. Both rooms had aging furniture that was damaged as well as damage to the walls. The first room had what appeared to be a dirty bathroom with what I can assume were drops of blood on the floor. This was all communicated to the front desk staff. Due to booking through Expedia, we were told by the front desk staff that we would not be getting a refund. Expedia support contacted the hotel for us and we were told the same: no refund. Expedia did give us a $25 coupon to be used a few months after this stay. In terms of location, it’s less than ideal due to transient behavior. The reason it gets three stars for “staff and service”: the valet was professional and even though the desk staff couldn’t resolve the issues, they were professional.
Stayed 1 night in Mar 2024
Response from Kye on 25 May 2024
Nichelle,Thank you for leaving us feedback and it is extremely important to us to enhance the stay for all our guests. I see you checked in on March 11th for one night and we were unable to find you a more comfortable room. I will speak to my team to assess the issue during that time so we do not have this concern again. Thank you for your kind words about the staff and I hope you will give us another chance to show you what a Hyatt stay should be like. Please let me know if you return so I may personalize your stay.Thank you,Kye BolenAssistant General Manager

8/10 Good

Sahail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Thank you for the 4-star rating, Sahail!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt House Portland/Downtown. Thank you again for sharing!

10/10 Excellent

Tao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in May 2024
Response from Customer Service on 24 May 2024
Tao, thank you for your feedback! The team at Hyatt House Portland/Downtown is delighted you found your stay clean and quiet. We're looking forward to welcoming you back soon!

10/10 Excellent

Alana

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and pleasant, were from California and the hospitality was exceptional for this hotel
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Alana, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team is thrilled to hear that the hospitality met your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tabetha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a long impromptu getaway with my husband.
Stayed 3 nights in May 2024
Response from Customer Service on 24 May 2024
Tabetha, thank you for sharing your experience with us! The team at Hyatt House Portland/Downtown is delighted to hear that you had a wonderful impromptu getaway. We're looking forward to welcoming you and your husband back for another great stay!

8/10 Good

Bhanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Bhanu, thank you for your positive feedback! We're thrilled you enjoyed your stay at Hyatt House Portland/Downtown. We hope to welcome you back soon!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drop off/loading area could be better, but the staff was great and helped make it easier.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Sarah, thank you for your feedback. We're pleased to hear that the team members at Hyatt House Portland/Downtown made your experience easier. Your comments about the drop off/loading area have been noted. We hope to welcome you back soon.

8/10 Good

Shereen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Shereen, thank you for your positive rating of Hyatt House Portland/Downtown. We're glad to see you had an enjoyable experience. We hope to welcome you back soon!

10/10 Excellent

A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. Staff was very friendly, kind, and willing. The hotel itself is lovely and feels inviting. The breakfast had various options; eggs, hashbrowns, French toast/pancakes, yogurt parfait, and more. I loved staying here and hope to be back soon!
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
A, the team at Hyatt House Portland/Downtown is thrilled that you absolutely loved your stay. It is wonderful to hear that you found the property inviting and enjoyed our breakfast offerings. We hope to welcome you back soon!

8/10 Good

Zsurprise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is perfect but ventilation is a little noisey in the room.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Zsurprise, thank you for your feedback. The team at Hyatt House Portland/Downtown is delighted to hear you found everything perfect. Your input regarding the ventilation is appreciated and will be looked into. We're looking forward to your next stay with us!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there was about being professional treated with courtesy honesty open conversation this day was excellent
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Chris, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team values your kind words and is pleased to hear you felt well-treated and appreciated the professionalism and courtesy. We are looking forward to welcoming you back soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody that work there were professional
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Chris, thank you for your kind words! Our team members at Hyatt House Portland/Downtown take great pride in providing professional service. We're thrilled you had a pleasant experience and hope to welcome you back soon.

10/10 Excellent

oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great parking was tough as their was no hotel parking and we either had to pay the street meters between 8am -7pm and even that was limited.
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Oscar, thank you for staying at Hyatt House Portland/Downtown. We're pleased to hear that you had a great stay. We understand the parking situation was challenging and appreciate your patience. We hope to welcome you back soon!

10/10 Excellent

Birgitta

Liked: Cleanliness, staff & service, property conditions & facilities
Modern rooms. Nice outdoor sitting spaces
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Birgitta, thank you for your kind words about Hyatt House Portland/Downtown. We're delighted you enjoyed the modern rooms and outdoor sitting areas. We look forward to welcoming you back soon!

10/10 Excellent

Hamid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice waterfront hotel with iris gardens, shops nearby
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
Hamid, thank you for your wonderful feedback about Hyatt House Portland/Downtown! It’s great to hear that you enjoyed the waterfront location and nearby iris gardens and shops. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Constance, thank you for choosing the Hyatt House Portland/Downtown for your stay. It's wonderful that you rated us so highly. We hope to welcome you again in the near future. Safe travels!

10/10 Excellent

YINPORN

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Hyatt every time we went to Portland. Great location, free breakfast, pet friendly.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Yinporn, your loyalty to Hyatt House Portland/Downtown is greatly appreciated. It's good to know that you value our convenient location, inclusive breakfast and pet-friendly policy. We're looking forward to welcoming you back during your next trip to Portland. Safe travels until then!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location the rooms were all clean and comfortable to stay in no obnoxiously bright lights or sounds entering the room. All of the guests were super chill, and the staff made it a very wonderful experience. I gave it a five because my only knock on it is they charge for two key cards which is silly because this is the only place I’ve ever stayed at where they charge for two key cards
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Anthony, it's wonderful to hear that you enjoyed your stay at Hyatt House Portland/Downtown for its fantastic location, clean, comfortable rooms and peaceful ambiance. It's delightful to know that our team members contributed to a wonderful experience. Regarding the key card issue, we will forward your comments to the relevant department for consideration as we continuously look for ways to improve our guests' experience. We can't wait for your next visit.

2/10 Terrible

Zara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called this hotel 5 minutes after I made the reservation for the wrong day. They transferred me to a call center and would not let me change to the next day... To be clear, I wasn't asking for a refund, just to move it 16 hours in the future. So I paid $175 for nothing, and will never recommend this hotel again.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Zara, we regret to hear about your experience in changing the reservation date. We understand the need for flexibility in travel plans and it's disappointing that we didn't meet expectations. While the reservation policies are handled centrally, we value your feedback as it helps us refine our guest experiences. We hope that you might consider giving us another chance in the future.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Clara, it's fantastic to hear that your stay at Hyatt House Portland/Downtown met your expectations. We appreciate your superb rating and hope to welcome you back in the near future for another stellar experience.

10/10 Excellent

Xiomara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time during our 4 night stay. The hotel was clean the staff was nice, Breakfast was amazing! The pool was heated and clean.
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Xiomara, it's wonderful to hear about your enjoyable time at Hyatt House Portland/Downtown. We're thrilled to hear our cleanliness, friendly team members, delicious breakfast, and welcoming heated pool contributed to a memorable stay. Your positive feedback is highly appreciated and we look forward to welcoming you back in the future.

8/10 Good

Jesus h

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking is very expensive.
Stayed 5 nights in Apr 2024
Response from Customer Service on 14 May 2024
Jesus, thank you for your feedback. Hyatt House Portland/Downtown aims to make every aspect of your stay satisfactory. Regarding your comment on parking, we are aware it may be a concern for some guests. Please know we strive to provide parking services that correspond to this central location. Your opinion is invaluable, and we will consider it as we continuously work to enhance our guests' experience.

10/10 Excellent

Frank

Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Thanks for sharing this perfect rating, Frank!We're thrilled to hear you enjoyed your stay at Hyatt House Portland/Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

maria

Travelled with family
Recommend staff very helpful
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Maria, it's encouraging to hear that the team members at Hyatt House Portland/Downtown offered a helpful service. We appreciate your recommendation and we hope to host you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Elizabeth, thank you for sharing your delightful feedback about your recent stay at Hyatt House Portland/Downtown. We're thrilled that your stay was exceptional. We appreciate your support and hope to be your top choice when you travel to our area in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Thank you for the great rating, Scott!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Portland/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Sarah, we appreciate your feedback and the time you've taken to rate your stay. We would love to hear more about your experience, as it would help us understand where improvements may need to be made. We endeavor to provide every guest with an enjoyable stay, so your feedback is very important to us. Thank you once again for your review, and we hope to welcome you back in the future.

8/10 Good

Wayne

Stayed 3 nights in Apr 2024
Response from Customer Service on 29 May 2024
Wayne, thank you for your positive rating of the Hyatt House Portland/Downtown. The team is delighted to see your high score. We hope to welcome you back on your next visit to Portland!

10/10 Excellent

Austin

Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
Thank you for the perfect rating, Austin!We are very pleased to hear that you had a wonderful stay at Hyatt House Portland/Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely would stay here again
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Gabriela, it's gratifying to read how much you enjoyed your stay at Hyatt House Portland/Downtown. We truly appreciate your kind words and look forward to welcoming you back in the near future.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Parking Situation. Price gouging for valet and surrounding area is hard to find parking, even though it is all metered or pay parking.
Stayed 4 nights in May 2024
Response from Customer Service on 7 May 2024
Charles, we understand your concerns about parking downtown and appreciate your feedback on this matter. It's worth noting that parking rates and availability can sometimes be affected by external factors. Our team members are dedicated to help make your stay as seamless as possible and can provide local recommendations to aid with parking. Despite the parking issue, it's great to see that your overall experience at the Hyatt House Portland/Downtown met your expectations. We're looking forward to welcoming you back during your next visit.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is street parking if you can find a spot, but we parked in The Douglas parking garage, across the street, not quite a block. Would stay there again.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Laurie, we're thrilled to hear your stay at the Hyatt House Portland/Downtown met your expectations and you enjoyed the convenient location. We will be happy to welcome you back when you choose to stay with us again in the future. Safe travels until then!

10/10 Excellent

sreymom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loveeee the text valet. We text from the room and by the time we get down to the lobby the car is ready and waiting for us. Super convenient with two kids and a bunch of bags. Love the kitchen since we have a baby and need to wash bottles and pumps.
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
Sreymom, thank you for sharing your experience at Hyatt House Portland/Downtown. It sounds like our text valet service truly made your stay more streamlined, and we're thrilled to hear how convenient you found it, especially when traveling with your family. We are also delighted that our in-room kitchen facilities were suitable for your needs. We hope to welcome you and your family back again soon for another comfortable stay.

10/10 Excellent

Alwyn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
On the river. Close to restaurants, shops, walking paths.
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Alwyn, it's wonderful to hear you appreciated the Hyatt House Portland/Downtown's riverside location and proximity to local attractions such as restaurants and scenic walking paths. We hope you had a fabulous stay and look forward to your return visit.

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place does have what one would want in a long term rental in terms of amenities. The staffs great . The place was clean enough. What I couldn’t get with was parking situation. Limited street parking or valet @49 a day or garage parking @24 overnight it’s steep. I’m staying for 15 nights in Portland so it would be a minimum of $360 on top of $2,100 for the room itself. I stayed one night and opted to go a different route.
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Valerie, it's great to know that you appreciated the comprehensive amenities on offer at Hyatt House Portland/Downtown as well as our exemplary team members. We're sorry to hear, however, about your dissatisfaction with the parking arrangements. We understand how important cost-effective and convenient parking is, especially for longer stays, and will take your feedback into account for future improvements. We hope that you will give us another chance to serve you in the future.