Avis
8,6
Excellent
8,6/10
Propreté
9,2/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
27 mars 2023
Séjour de 1 nuit en mars 2023
Réponse de Guest Services le 28 mars 2023
Dear Guest - Thank you for staying with us. We appreciate your feedback., and your positive and perfect rating. Hope you see you again.
8/10 Bien
Catherine
10 sept. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Catherine
Séjour de 2 nuits en septembre 2019
Réponse de Guest Relations le 14 sept. 2019
Dear Traveler.
Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.
Regards
8/10 Bien
Anne
21 août 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Bonne expérience
Anne
Séjour de 2 nuits en août 2019
Réponse de Guest Relations le 1 sept. 2019
Dear Guest,
Thank you for writing us a review regarding your stay at hotel, we are happy to hear that you enjoyed your stay with us. If you are travelling to our city in the near future please do call us.
Regards
10/10 Excellent
Nicola
8 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Nicola
Séjour de 1 nuit en août 2019
Réponse de Guest Relations le 15 août 2019
Dear Happy Guest.
Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
Regards
8/10 Bien
Edward
27 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 3 nuits en juin 2019
Réponse de Guest Relations le 3 juil. 2019
Dear Guest,
Thank you for choosing to stay with us. We look forward to welcoming you back to the hotel in the near future.
Regards
8/10 Bien
Denis, Montréal
13 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Denis
Séjour de 3 nuits en octobre 2018
Réponse de Guest Services le 16 oct. 2018
Thanks for staying with us. We appreciate your feedback.
10/10 Excellent
KERRINCKX
26 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Kind People
KERRINCKX
Réponse de Naseem le 1 mars 2018
Dear Guest,
We do appreciate you taking time in writing us a honest review regarding your stay at our hotel.
Regards
Guest Relations
8/10 Bien
Voyageur vérifié
8 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien situé
Voyageur vérifié
Réponse de Naseem le 13 sept. 2017
I am glad to hear that you enjoyed your stay with, I hope to see you in the near future if your traveling again to out city, if so please do call us.
Regards
Guest Relations
10/10 Excellent
JOEL
8 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien pour visiter down town
JOEL
Séjour de 2 nuits en juillet 2017
Dear Guest,
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest's needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.
Regards,
Guest Relations
8/10 Bien
Lawrence
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lawrence
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 27 mai 2024
Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our great location and found our staff to be super friendly. It’s also great to know that you appreciated the cleanliness and updates in our rooms.Your kind words are a great motivation for our team, and we look forward to welcoming you back for another fantastic stay soon.Best regards,
10/10 Excellent
Brandon
Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 24 mai 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you found our staff friendly and enjoyed the walkable area around our hotel. We strive to provide a welcoming atmosphere and a convenient location for our guests, and it's wonderful to know we succeeded.We hope to have the pleasure of welcoming you back soon!Best regards,
10/10 Excellent
Jimena
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jimena
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations le 20 mai 2024
Dear Guest,Thank you for your excellent review! We're thrilled that we could exceed your expectations. We are excited to welcome you back for another memorable stay!Best regards,
10/10 Excellent
Christy
18 mai 2024
Christy
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 19 mai 2024
Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the cleanliness and our guest service. We strive to provide the best experience for our guests, and your feedback means a lot to us. We hope to welcome you back soon!Regards
10/10 Excellent
Brian
Voyage en groupe, Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 16 mai 2024
Dear Guest,Thank you so much for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that you had an exceptional experience during your stay with us. It's wonderful to know that our efforts to provide top-notch service and amenities were appreciated.Your kind words mean a lot to us and serve as a great source of motivation for our team. We're delighted that you enjoyed your time here, and we hope to have the pleasure of welcoming you back again soon for another memorable stay.If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're always here to ensure that your stay exceeds your expectations.Warm regards,
10/10 Excellent
Jordy
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordy
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 15 mai 2024
Dear Guest,Thank you for the fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another memorable stay in the future!Regards,
8/10 Bien
Cristian
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristian
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 14 mai 2024
Dear Guest,Thank you for your feedback! We’re thrilled to hear you found our offerings to be reasonable and satisfactory. We look forward to welcoming you back in the future!Regards
8/10 Bien
Robert
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 13 mai 2024
Dear Guest,Thank you for your feedback! We’re glad to hear that you had a great experience overall. If there’s anything specific we can do to make your next stay even better and earn that extra star, please don’t hesitate to let us know. We appreciate your support and look forward to hosting you again in the future!Regards,
2/10 Horrible
lilliy
7 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lilliy
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 8 mai 2024
Dear Guest,Thank you for sharing your feedback with us, although we're disheartened to learn that your experience fell short of expectations. Please accept our sincere apologies for any inconvenience or disappointment you encountered during your stay.We take your concerns seriously and are committed to addressing them promptly. Your feedback helps us identify areas for improvement, and we're actively working to ensure that similar issues don't occur in the future.If you're open to it, we would appreciate the opportunity to learn more about your experience and discuss how we can make amends. Please feel free to reach out to us directly at [contact information] so that we can address your concerns personally.Once again, we apologize for the shortcomings you experienced and hope to have the chance to regain your trust in the future.Warm regards,
6/10 Satisfaisant
nucharee
Voyage en famille
3 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
nucharee
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 4 mai 2024
Dear Guest,Thank you for writing us a review regarding your stay. Our parking policy first comes first serve, its free but not guaranteed. Regards,
4/10 Médiocre
Garreth, BIRCH BAY
Voyage d’affaires
3 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Garreth
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 3 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We genuinely appreciate your honesty and regret that your experience did not meet your expectations. Please accept our sincere apologies for any discomfort caused by the musty smell in the room, permanent stains on fixtures, and the bedding quality. We take cleanliness and guest comfort seriously, and your comments will be addressed promptly with our housekeeping and maintenance teams.While we're glad to hear that you found our staff to be friendly and helpful, we understand that it's essential for the overall experience to meet our guests' standards. Your feedback serves as a valuable insight into areas where we can improve, and we're committed to making the necessary changes to ensure a more pleasant stay for our guests in the future.We truly value your input and hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If you do decide to visit us again, please don't hesitate to reach out to our team directly, and we'll do everything we can to make your stay more enjoyable.Warm regards,
6/10 Satisfaisant
Viorel
3 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Viorel
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 4 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. While we're glad to hear that you chose to stay with us, we're sorry to learn that your experience didn't fully meet your expectations. Your feedback is invaluable to us, and we will use it to identify areas where we can improve and enhance our guests' experiences. We hope you'll consider giving us another chance to provide you with the exceptional service and experience you deserve.Regards,
10/10 Excellent
Timothy
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 1 mai 2024
Dear Guest,Thank you so much for your wonderful 5-star review! We're thrilled to hear that your stay with us exceeded your expectations. It was our pleasure to host you, and we're grateful for your positive feedback.We hope to have the opportunity to welcome you back again soon for another fantastic experience.Warm regards,
10/10 Excellent
Angela
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 30 avr. 2024
Dear Guest,That's fantastic to hear! Thank you for your perfect rating and for choosing to stay with us. We're thrilled that you had such a wonderful experience during your time here. If your travels bring you back to the area, we would love to have the opportunity to host you again. Safe travels!Regards,
8/10 Bien
Chad
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chad
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 26 avr. 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel staff to be great, our rooms clean, and our parking easy. Providing exceptional value to our guests is always our goal, and we're delighted that you recognized us as a great value hotel.Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Regards,
8/10 Bien
Anamarija
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anamarija
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 26 avr. 2024
Dear Guest,Thank you for choosing to stay in our La Colina King room and for taking the time to share your experience with us. We're delighted to hear that you found the room gorgeous and quaint, and that you enjoyed the comfortable bed and linens.Your feedback regarding the addition of robes is noted, and we'll certainly consider this suggestion to enhance the convenience and enjoyment of our guests, especially for those visiting the hot tub area. Additionally, we appreciate your insight on the blinds and porch light situation. We'll evaluate options for improving room darkness to ensure a more restful sleep experience for our guests.We're thrilled that you plan to recommend our place and that you're already looking forward to your next visit. We can't wait to welcome you back and strive to make your next stay even more enjoyable. Thank you again for sharing your thoughts with us!Regards,
10/10 Excellent
Joshua
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 25 avr. 2024
Dear Guest,"We're thrilled to hear that you had a fantastic time at Portland Escape Rooms! It's wonderful to know that our location provided the perfect starting point for your evening adventure. We agree, there are so many fantastic dining options nearby, and the walkability of the area makes it even better. Thank you for choosing us, and we hope to see you again soon for another exciting escape room experience!"Regards
10/10 Excellent
Amy
21 avr. 2024
Les points forts : Propreté et personnel et service
Amy
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 23 avr. 2024
Dear Guest,Thank you for your fantastic 5-star rating!We're absolutely delighted that you had such a wonderful experience during your stay with us. Providing top-notch service and a comfortable environment for our guests is our ultimate goal, and we're thrilled that we hit the mark during your visit.If your travels bring you back to the area, we'd be honored to host you again at Eastside Lodge. Until then, safe travels and warm regards!Best regards,
10/10 Excellent
Lena
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lena
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 20 avr. 2024
Dear Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found our place to be a great value. We hope to welcome you back soon for another wonderful experience!Regards
10/10 Excellent
Zachary
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that our hotel served as the perfect base for your explorations. It's great to know that our parking facilities were convenient for you. We'll be sure to pass along your kind words to our friendly and accommodating staff, especially the lady at the desk. We hope to have the pleasure of hosting you again soon for more adventures in the area!Regards.
10/10 Excellent
Tuan
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tuan
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Guest,That's fantastic to hear! We're thrilled that you had a 5 out of 5 experience with us. Thank you for taking the time to share your positive feedback. We hope to welcome you back soon for another wonderful stay!Regards.
6/10 Satisfaisant
Todd, Los Angeles
16 avr. 2024
Les points forts : Personnel et service
Todd
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We hope to have the opportunity to better serve you in the future.Regards.
10/10 Excellent
Larry
Voyage en famille, Voyage d’affaires
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 11 avr. 2024
Dear Guest,Thank you for the glowing review! We're delighted to hear that you had an excellent stay with us and that everything exceeded your expectations. Your recommendation means the world to us, and we can't wait to welcome you back again in the future!Regards,
8/10 Bien
Kimmy
10 avr. 2024
Les points forts : Propreté et personnel et service
Kimmy
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 11 avr. 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed your time in our neighborhood despite the inconvenience with the key card. Please accept our apologies for any inconvenience this may have caused. Rest assured, we'll address this issue promptly to ensure a smoother experience for future guests. We appreciate your patience and understanding. If there's anything else we can do to enhance your next visit, please let us know. We hope to welcome you back soon for another pleasant stay!Regards,
8/10 Bien
Lawrence
Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lawrence
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 8 avr. 2024
Dear Guest,Thank you for your review! We appreciate your feedback and are glad to hear you had a positive experience overall. If there’s anything specific you think we could improve upon to earn that fifth star next time, please let us know. We’re always striving to make our guests’ experiences even better. We hope to welcome you back again soon!Regards,
10/10 Excellent
Ian
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ian
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations le 9 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and found our room to be nice, clean, and quiet. Providing a comfortable and serene environment for our guests is always our top priority, and we're thrilled that we were able to meet your expectations.If your travels bring you back to Portland, we would love to welcome you again for another pleasant stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,
6/10 Satisfaisant
Tim
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 6 avr. 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our property met your expectations and that you found our staff courteous and helpful.We understand that staying in a vibrant area like Burnside comes with its own set of experiences, and we appreciate your understanding regarding the typical noise, traffic, and activities around the vicinity. We're glad that our hotel provided you with a clean and comfortable haven during your visit to Portland.Your feedback is invaluable to us, and we look forward to welcoming you back on your next trip to the area. If there's anything else we can do to enhance your stay, please don't hesitate to reach out.Regards,
10/10 Excellent
akikaze
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
akikaze
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 3 avr. 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your stay with us for the fourth time. Our team takes great pride in providing kind and attentive service to our guests, and it's fantastic to know that you've experienced this firsthand. We're also delighted that you appreciate the updates we've made to our facilities to ensure they remain beautiful and comfortable. It's our goal to create a warm and inviting atmosphere reminiscent of a classic American motel. We can't wait to welcome you back for your fifth visit and beyond!Regards,
10/10 Excellent
Ashley
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations le 25 mars 2024
Dear Guest,Thank you so much for staying with us and for taking the time to leave such a kind review! We’re delighted to hear that you found our location convenient, our staff friendly and helpful, and your accommodations comfortable. We hope to welcome you back again soon!Regards
8/10 Bien
Megan
25 mars 2024
Les points forts : Propreté
Megan
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 25 mars 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the keys during your stay. This is certainly not the level of service we strive to provide. Please rest assured that we have addressed this issue with our front desk team to ensure it is rectified and does not occur again in the future. We appreciate your patience and understanding.Warm regards.
8/10 Bien
Amy, Golden
Voyage en couple
18 mars 2024
Les points forts : Propreté et personnel et service
Amy
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 19 mars 2024
Dear Guest,Thank you for your recent stay with us and for sharing your feedback. We're thrilled to hear that you found our accommodations to be inexpensive, very clean, and convenient.Maintaining a high standard of cleanliness and offering convenience to our guests are top priorities for us, and we're pleased that we could meet your expectations in these areas.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards.
8/10 Bien
Shawn
13 mars 2024
Shawn
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations le 3 avr. 2024
Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you've had positive experiences during your stays with us. We're always striving to improve, so if there's anything specific you think we could do better to earn that fifth star from you next time, please don't hesitate to let us know. We value your input and look forward to exceeding your expectations on your future visits.Regards,
10/10 Excellent
suzanne
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
suzanne
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations le 11 mars 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you appreciated our clean and well-kept accommodations, as well as our convenient location.At our establishment, we prioritize providing a comfortable and accessible experience for our guests, and we're pleased to know that we met your expectations in this regard.Your feedback is invaluable to us, and we look forward to welcoming you back for another hassle-free stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Regards,
8/10 Bien
Danielle
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 4 nuits en février 2024
Réponse de Guest Relations le 5 mars 2024
Dear Guest,Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that you had such a fantastic stay and that our staff exceeded your expectations in providing friendly and warm service. It's always our goal to ensure our guests feel welcomed and well taken care of.We're delighted that you found our amenities, including the queen-sized bed, microwave, and refrigerator, to be convenient and of high quality. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your needs effortlessly.We sincerely appreciate your understanding regarding the minor inconvenience with the leaky shower. Your feedback is invaluable to us, and we will address this promptly to ensure it doesn't detract from the experience of our future guests. We're pleased to hear that our staff was able to assist you promptly with extra floor towels to manage the situation.Thank you once again for choosing to stay with us, and for your kind words. We look forward to the opportunity to welcome you back for another fantastic stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us directly.Regards
8/10 Bien
Jacqueline
28 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Jacqueline
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 28 févr. 2024
Dear Guest,We're thrilled to hear that you had an awesome experience! Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!Regards,
2/10 Horrible
Jeanette
26 févr. 2024
Jeanette
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 27 févr. 2024
Dear Jeanette,We are sorry to hear that you rated your experience with us so low. We take all feedback seriously and are committed to addressing any issues you may have encountered. Could you please provide more details about your experience so we can better understand what went wrong and how we can improve? Please email us at esl@hotelsa1.com. Your feedback is invaluable to us, and we genuinely want to make sure every guest has a positive experience with us. Thank you for taking the time to share your thoughts.Regards,
6/10 Satisfaisant
Holly
Voyage en famille avec de jeunes enfants
26 févr. 2024
Holly
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 26 févr. 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay with us. Your comfort and safety are of utmost importance to us, and we regret that we fell short of meeting your expectations.We take incidents like the discovery of a syringe, even without a needle, very seriously and have implemented additional measures to ensure our rooms are thoroughly inspected before guest arrival. We understand how alarming this must have been for your granddaughter, and we deeply regret any distress caused.Additionally, we apologize for the noise disturbances from neighboring guests and vehicles, as well as the inconvenience caused by the power outage. We are actively working to address these issues and minimize their occurrence in the future.Thank you for bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide you with the excellent experience you deserve.Sincerely
4/10 Médiocre
Voyageur vérifié
25 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 25 févr. 2024
Dear GuestThank you for sharing your experience with us. We apologize for any discomfort you may have experienced due to the noise levels and the condition of the furnishings. We take your feedback seriously and will look into ways to improve the overall safety and tranquility of our area, as well as address the issues with the noise and furnishings to enhance the quality of our guests’ stay.We appreciate your acknowledgment of the cleanliness of our facilities and hope that despite the challenges you faced, you were still able to enjoy your time with us. Please know that your feedback helps us strive for excellence, and we hope to have the opportunity to welcome you back in the future for a more satisfying stay.Warm regards.
4/10 Médiocre
Rod
24 févr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rod
Séjour de 3 nuits en février 2024
Réponse de Guest Relations le 25 févr. 2024
Dear Rod,We sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disappointing to hear that you encountered difficulties accessing your room due to faulty card readers and that our attempts to resolve the issue were unsuccessful. Your feedback regarding the stained towels and musty odor in the room is also concerning, and we regret that we fell short of meeting your expectations in this regard.Please know that we take your comments seriously and have addressed these issues with our maintenance and housekeeping teams to ensure that they are rectified promptly. We understand how important a seamless and comfortable stay is for our guests, and we regret that we were unable to provide that for you.We truly value your feedback as it helps us identify areas for improvement, and we hope that you will give us another opportunity to exceed your expectations should your travels bring you back to Portland.Warm Regards.
8/10 Bien
Tony
18 févr. 2024
Les points forts : Personnel et service
Tony
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 22 févr. 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to provide your feedback. We truly value your input and are grateful for your rating of 8 out of 10.We hope to have the opportunity to welcome you back in the future and to exceed your expectations. Should you decide to stay with us again, please don't hesitate to let us know how we can make your next visit even more enjoyable.Warm regards
10/10 Excellent
Sabrina
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sabrina
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 15 févr. 2024
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that you had an excellent stay with us and that our accommodations and service exceeded your expectations. It means a lot to us that you would recommend our hotel to others. We look forward to welcoming you back for another outstanding experience in the future.Regards