Hall
Vérifier la disponibilité

Avis sur Clarion Hotel Portland

2.5 out of 5
Clarion Hotel Portland
1230 Congress St, Portland, ME

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 330 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 192 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1004." "

7,6/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Nicolas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay! interior can use a renovation
Séjour de 1 nuit en mai 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Isabelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was great!
Séjour de 1 nuit en octobre 2023
Réponse de Drew le 18 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé, très propre
Séjour de 1 nuit en septembre 2023
Réponse de Drew le 18 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

Karine

Séjour de 2 nuits en juillet 2022

8/10 Bien

Melanie

Voyage en famille
Les points forts : Personnel et service et équipements
L'équipe est vraiment accueillante!
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Jimmy

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022
Réponse de Drew le 4 juil. 2022
Thank you for taking the time to tell us about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

6/10 Satisfaisant

Martin

Séjour de 2 nuits en décembre 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Très grande chambre et beaucoup d’espace de stationnement. Points négatifs: l’ascenseur est tellement lent qu’il est presque inutilisable ; des employés d’entretiens travaille en pleine nuit causant beaucoup de bruits. Nous avons séjourné 2 nuits.
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche du centre-ville, et accepte les animaux ! Personnel efficace et chambre propre
Séjour de 3 nuits en octobre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hôtel bien mais besoin d une cure de rajeunissement
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel accueillant - Propreté - calme de l’hotel
Séjour de 1 nuit en juin 2019

6/10 Satisfaisant

Laura

Les points forts : Personnel et service
It smelled a little bit
Séjour de 1 nuit en mai 2024

4/10 Médiocre

James

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Building old in very poor condition. Continental breakfast was very poor.
Séjour de 1 nuit en mai 2024

8/10 Bien

Laurie

Nice bed
Séjour de 1 nuit en mai 2024

2/10 Horrible

Tajah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was disgusting and so were the staff’s attitudes. My family was being watched the entire time. The hotel rooms are disgusting. The pool ground had mold & dirt. There was mold around the jacuzzi. All my families allergies were horrible after one time.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Faye

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was really quiet and clean
Séjour de 1 nuit en mai 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value. Friendly and helpful staff
Séjour de 1 nuit en mai 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was fine
Séjour de 1 nuit en mai 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay.
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Several times staying here for the convenience to the airport. They offer a shuddle at 4:30am which is perfect for us.
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

Paula

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It would be nice if this hotel offered free coffee, like a coffee bar! None offered. You had to buy coffee in the restaurant ! Not happy with that!
Séjour de 2 nuits en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Douglas

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport and freeway, easy to get in and out of town
Séjour de 3 nuits en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Médiocre

Cynthia

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The phone in the room doesn’t work. Front desk did not seem concerned. The dining service was closed indefinitely except for limited breakfast. Restaurants were not within a reasonable .
Séjour de 3 nuits en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed 2 nights with family for an event that we were able to walk to from the hotel. It was easy, peaceful, and comfortable. The staff was friendly and helpful. The hotel restaurant serves a good breakfast, and Bissel Bros Brewpub has a great menu a short walk/drive away. Quiet, easy, and peaceful. Would stay there again!
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful clean room, friendly and helpful staff, quiet, easy free parking and easy walk to our event and Bissell Bros Brewpub (great food!). Also a good and plentiful breakfast available at the hotel. We were there two nights and would definitely stay there again!
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jennah

Séjour de 2 nuits en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Diane

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Satisfaisant

Lisa, Calais

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Kevin

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Satisfaisant

Robert

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Easy walk to the CMTM which is a must for a family with kids. Kids loved the pool as well.
Séjour de 2 nuits en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sophia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Horrible

Maureen

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We got a hotel because we live local and lost power. I booked in the morning and tried to call the hotel to see if I could check in early, but nobody would answer the phone. I drove an hour to the hotel to ask in person only to be turned away and told we can't check in until 3. It would've saved me two hours had somebody answered initially when I called. No problem though. I Come back at 3 pm and check into our room to find that our toilet was running every 20 minutes or so and leaking water on the floor. Initially, I thought that it was from taking a shower, but I realized afterwards that the water all over the floor was coming from the toilet. I called the front office and they assured me that it was condensation from the toilet and brought me some towels. And it was not condensation. The toilet was constantly running, and there was seemingly a back up with the water because it was having a tough time draining even in the sink. Additionally, the room was seemingly not cleaned from the last people who had come. Their microwave was still dirty. There was hair in the shower and there was some sort of red stain on the carpet that I realized once my socks were all sticky and disgusting from stepping on it. When I checked out the front told me thank you for letting me know because I was "part of the team". They didnt offer any kind of compensation or apologize. But I saw the same front desk person taking charges off other peoples accounts for things like slow Internet. Smh
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

tracy

Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spic n span. Very convenient to transportation. Great staff.
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

Caseigh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en avril 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Satisfaisant

Dawn, Westbrook

Séjour de 4 nuits en mars 2024
Réponse de Drew le 29 mars 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Dawn, Westbrook

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People friendltyyand let friendlkg
Séjour de 1 nuit en mars 2024
Réponse de Drew le 29 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Junior

Séjour de 1 nuit en mars 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

Melissa

Séjour de 1 nuit en mars 2024
Réponse de Drew le 14 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Carrie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 2 nuits en mars 2024
Réponse de Dave Clark, AGM le 22 mars 2024
Glad you enjoyed you time with us! Hope to see you again!

6/10 Satisfaisant

Tweeny April

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
It's a good hotel.
Séjour de 2 nuits en mars 2024
Réponse de Drew le 19 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Drew le 19 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marion

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating let me check in early.
Séjour de 1 nuit en mars 2024
Réponse de Drew le 19 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Drew le 19 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Satisfaisant

Heidi

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Our room had dust stuck all over the ceiling and walls and in the corners. The hallways smelled moldy. The wallpaper was patched together and it looked like the doors and molding hadn't been painted in years! I would have expected that if I had paid under $100/ night but I paid $126 and thought I would at least not have dust webs hanging over my bed!
Séjour de 1 nuit en mars 2024
Réponse de Drew le 11 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Jamie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
It was loud, doors slamming through out the night. There was not free breakfast as advertised when booking. The hot tub has so much dirt in the bottom, The rooms were nice but not the cleanest, hair all over the shower. The beds were so comfortable and the room stayed dark, the heat and air conditioning worked amazing. The staff that checked us in were really pleasant, and was people friendly.
Séjour de 1 nuit en mars 2024
Réponse de Dave Clark, AGM le 6 mars 2024
Hi Jamie and thanks for taking a moment to share your experience. I'm sorry about the miscommunication regarding breakfast. The third party wording can be confusing. Breakfast Available is their way of saying a charged breakfast is available. I will also pass your notes along to our maintenance team for follow up. Thank you again!

8/10 Bien

Candi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was easy to find large parking lot. Clean lobby stairs n hallways. The pool was soso. The hottub was dirty. Couple of the staff wasnt friendly an couldnt answer my questions.
Séjour de 2 nuits en mars 2024
Réponse de Drew le 11 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

Ann, rockland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly tsa agents
Séjour de 1 nuit en mars 2024
Réponse de Dave Clark, AGM le 6 mars 2024
Thanks for taking the time to send in a review! If there was anything specific we could do better, please reach out to the hotel directly!

4/10 Médiocre

Oakly

The coldest heated pool I have ever been in.
Séjour de 2 nuits en février 2024
Réponse de Drew le 26 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.