Solarium
Vérifier la disponibilité

Avis sur Tropicana Lagoon Apartments

4 out of 5
Tropicana Lagoon Apartments
Tropicana Lane off Teouma Road, Second Lagoon, Port Vila, Efate

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 40 avis sur 120." "
Note des voyageurs de 8 (Bien), d’après 51 avis sur 120." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 120." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 120." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 120." "

8,4/10

Propreté

9,0/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

BERNARD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Mariola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel super, accueil chaleureux, équipe professionnelle au top.
Séjour de 3 nuits en août 2019

6/10 Satisfaisant

Brigitte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable, au calme, personnel très accueillant et serviable, dommage que la cuisine manquait d ustensile pourtant très utile ( pas de cafetière, bouilloire, casserole)
Séjour de 4 nuits en avril 2019

6/10 Satisfaisant

Patrick

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peu propice à la détente.
La propreté laisse à désirer, la chambre est nettoyée avec un simple balai et une serpillière, bonjour la poussière sur la literie et la tenture au-dessus du lit ! Le Wi-Fi dans la chambre est gratuit mais ne fonctionne pas bien, la connexion est très lente et parfois interrompue. On ne peut pas régler la douche, soit elle est froide ou alors très chaude. La plage de l'hôtel est privée mais exiguë.

8/10 Bien

stephane, NOUMEA

Les points forts : Infrastructures et conditions de l’hébergement
SEJOUR AU CALME AU ALENTOUR DE PORT VILA
WEEK END FAMILIALE A PORT VILA

6/10 Satisfaisant

Nono

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La situation de l'hôtel est idéale, prés de la ville mais suffisament éloigné pour y être tranquille, par contre et c'est assez surprenant pour un quatre étoile il n'y a pas de téléphone dans les chambres !! cette dernière était propre, le personnel trés serviable, le petit déjeuner copieux et bon le séjour y fût globalement trés agréable.

8/10 Bien

Annette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is on a Lagoon and to go to a beach with the ocean is a little bid difficult. You should consider to rent a car. The staff is very friendly and helpful. They showed me how to stop the little buses , where you can reach the city and also one nice beach. They have a wonderful garden and a small pool is also there. It was a pleasant stay.
Séjour de 3 nuits en avril 2024

8/10 Bien

Evelyn, Mooloolah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On going maintenance is constantly needed due to climate and age of buildings. We had a comfortable stay though. Staff were helpful and provided the few items missing from our room. Only a short walk from a big supermarket and a local produce market.
Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Nathan

Séjour de 1 nuit en janvier 2024

8/10 Bien

Lindy Jane

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 10 nuits en décembre 2023

8/10 Bien

Vesna

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very friendly and helpful but the property not as described. Run down especially the bathroom. Towels looked dirty and kitchen very limited. There was no shuttle to town, had to get transport ourselves, TV only had 2 channels and internet hardly working. No access in the rooms and password constantly changed
Séjour de 10 nuits en juin 2023

6/10 Satisfaisant

Andrew, Bushland Beach

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nice place great location but is in need of some maintenance work Wi-Fi and hot water were very intermittent
Séjour de 10 nuits en juin 2023

8/10 Bien

Sonia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Property has a nice pool and restaurant on site. Need to take a bus or hire a car to get anywhere else (other than to the little supermarket about a 5 minute walk away). Rooms are in dire need of an upgrade, beds are super squeaky, mattresses are not very comfortable. The kitchen and bathroom especially needs to be fixed as even though they're cleaned daily look dirty. Bathroom floods with every shower as the water leaks from the shower. Staff are lovely, Kim the manager is more than happy to help with what's around or organise transport, always a smile on her face. The ladies who clean the rooms are super friendly and do the best they can.

8/10 Bien

Alban Ah Chay Khinchow

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
This review is made in the following context: 1. Our to stay at Tropicana Lagoon Apartment was about 5 weeks after Vanuatu was hit by 2 devastating cyclones; 2. Vanuatu is a poor and an undeveloped country and therefore ease of access to modern comfort is limited. We stayed 7 days and was allocated a family room opposite the pool. Upon our arrival we were warmly greeted by Kim the site manager. She was the perfect hostess for the whole duration of our stay. With respect to the room facilities, the air conditioning units are old and not of acceptable working standard if was in Australia. However, this is Vanuatu. We set the temperature to 16 C and with the assistance of the ceiling fan, they provided sufficient comfort. Like the a/c the refrigerator works but is not of acceptable working standard. It was erratic and there were days when the fridge did not work. In the final days we discovered that the adaptor used to plug the refrigerator is loose. Finally, the shower tap leaked. Having made the above remarks, overall, our stay was pleasant and comfortable.
Séjour de 7 nuits en avril 2023

2/10 Horrible

Liz

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very disappointed - nothing like the website photos, very old, dated and more like a backpackers. A very costly exercise - we only stayed one night and lost money on 6 nights due to it being inside their cancellation policy. Very convenient for them seeing that it looks like a regular occurrence where guest check in and leave (without their money). You cant swim in the lagoon and it's far from town. Stay away.

8/10 Bien

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Small quiet resort. Good meals in the restaurant. Kim in the office went out of her way to help us. Small things could improve the stay - soap in the bathrooms, fresh towels without having to request them etc. Air conditioning unit struggled so room was warm - although cooler than outside temperature. Beds were uncomfortable to the point our son slept on the living room furniture.
Séjour de 3 nuits en février 2023

2/10 Horrible

Alexander

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Damien

Booked a layover day and the hotel was fine but do not expect what is shown on the pictures as they were taken many years ago no doubt. definitely in need of a serious make over as well as the terms on booking.
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de rêve !
C'était super, bel environnement, calme et personnel très serviable. Merci
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Wendy, Mount Pleasant

Voyage en famille
Les points forts : Propreté et personnel et service
If you’re looking for a quiet holiday this will suit you perfectly. The staff were super helpful and friendly. And though the chef was sick a couple of times, when we ate at the restaurant the food was fresh and enjoyable. Looking for an exciting night life forget it. The rooms were bright and clean but could benefit from a renovation. Kim the manager couldn’t do enough to help us.

10/10 Excellent

nichola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
property only recently reopened after covid but they have done a good job getting ready. the managers kim and freddy do such a great job looking after the guests they really do go above and beyond. they make great food in their small restaurant really worth a try. only thing to note compared to website is that there is no oven or washing machine in the rooms and wifi is turned on and off to the room so if its a last minute booking you may not have wifi. Seems this is an operational decision to save a few dollars as they progress . hopefully the owner will come up with a better option as its really the only negative thing about the place.

8/10 Bien

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the spacious feel and layout of the apartment facing the beautiful pool. Loved the beach and lagoon too. Sarah was so kind to us, great customer service from her and the Chef. 🙏
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Stephanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This resort is small and has a laid back 'beach shack' vibe. I really loved staying here and felt at home and at ease with the lovliest staff who work there. Rooms are tidy and comfortbale with everything you need for your stay. Would recommend for a chilled out holiday.
Séjour de 5 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though we were only a 10min drive away from town, we appreciated how quiet it was. Felt like we weren’t on mainland but on an island. The lagoon was amazing! Best thing to look at first thing in the morning. Pictures don’t do it justice and the staff were a bonus! So lovely and always willing to help whenever we needed. 10/10
Séjour de 8 nuits en novembre 2019

10/10 Excellent

Christina(Judy, Cootamundra NSW

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On our 9th holiday in Port Vila, we booked the Tropicana. I cannot say enough about it. We always found the local people very friendly, but the staff here was exceptional. The food excellent. Great selection on the menu for all meals
Séjour de 5 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great place for our family to stay. Staff are very friendly and helpful. It was in a good location to get to many of the attractions in Vanuatu.
Séjour de 5 nuits en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we like this place it is closer to basketball stadium
Séjour de 7 nuits en août 2019

10/10 Excellent

Marilou, Sydney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our apartment on the lagoon, so tranquil and beautiful. The resort has undergone renovation and has excellent facilities now. We loved the new StandUp Paddleboards. The resaturant offers very good food, my husband had the best steak ever ( he claims). Service can be a little slow but who cares, we’re on holidays. Overall a very nice place not far from town.
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very comfortable stay with friendly staff, pretty views and a spacious studio apartment. Good value for money in a quiet area a short bus trip from Port Vila.
Séjour de 14 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 7 nuits en avril 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place close to town. Quiet location on the lagoon, easy transport to town. Very nice room with great views, friendly and helpful staff. Had a fab dinner at the restaurant Took a bit long but was worth waiting. I normally stay right in town. Will happily return to Tropicana next time I'm in Vila. Thanks guys.
Séjour de 1 nuit en avril 2019

10/10 Excellent

Naomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely retreat
Lovely place with great views of lagoon ..staff were extremely helpful and friendly ..rooms clean and very comfortable
Séjour de 1 nuit en février 2019
Réponse de Team Tropicana le 19 févr. 2019
Thank you for your lovely feedback, Naomie. We are happy that you have enjoyed your stay and hope to welcoming you back one day soon.

8/10 Bien

Fran, Canberra Australia

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Wonderful staff, very friendly and involved with our stay, took a personal interest in us and what we were doing, caring and helpful (eg took an interest when I was unwell 1 day and helped get our clothes dry when we had wet weather), loved talking to the staff about Vanuatu and their village life, cleaners made our room beautiful with fresh cut flowers from the gardens and made us a special towel 'cat' when we were leaving.
Séjour de 8 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018
Réponse de Humility le 17 oct. 2018
Dear Anonymus we hank you for your good review on Expedia. We assume that you had a lovely holiday and hope to welcome you back in paradise one day. Kindest regards Your Tropicana Team

10/10 Excellent

Stacey, Melbourne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great relaxing family location.
We have just returned from a 10 day stay with our family of five. The staff went above and beyond everything we needed was catered to and we had a fantastic time! Location is close to town - just a bus trip away and the Lagoon is beautiful to relax by with a cocktail!
Séjour de 9 nuits en septembre 2018
Réponse de Humility le 15 sept. 2018
Dear Stacey thank you so much for your lovely review. We are happy that you had a fantastic holiday at Tropicana and enjoyed your pool-villa-accommodation. We hope to welcome you back next year. All the best from all of us Your Tropicana-Team

4/10 Médiocre

Jo, australia

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Pretty ordinary
Not a great experience, place feels dated and no atmosphere. They downgraded our room on check in, restaurant service poor, many items not available, shower cold. The staff were apologetic, but not much they could do. I don’t like leaving a bad review but hoping to save others the muck around. We stayed one night and then moved down the road to a much better place.
Séjour de 2 nuits en juillet 2018
Réponse de Humility le 23 août 2018
Hello Jo thank you for your comments. The team at Tropicana was quite surprised to read your review and wishes to clarify the following: Tropicana's team had by no means "downgraded" you as you claim. You had been UPGRADED to a 3-bedroom villa with private plunge pool. We are sorry that you did not like to stay in the villa but preferred the 2-bedroom apartment as booked which you then immediately got. Tropicana's guests usually love to be upgraded to the pool villa and the team meant to do something good for you and your family. You booking was for 2 nights only. We are sorry that the hotel's beach didn't meet the expectation of your kids which is what you had told the management as the reason you would like to move to a different place for your last night. We also apologize on behalf of the restaurant which is run by a third party and not under our control. We will certainly have a word with the proprietor to find out what had happened that day. Thank you very much for your comments though, they are very valuable to us. Kind regards

8/10 Bien

Tung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Positive experience at Tropicana Lagoon
I enjoyed a very pleasant stay with Tropicana Lagoon. I was there to attend Oceania Melanesian Athletics Championships 2018 at Korman Stadium as my son was competing for Australia, and the Tropicana’s location was perfect for this. The room I had was great although the air conditioner was not working all the time. The hotel was clean and I enjoyed the swimming pool. I thought the free wifi offered as part of the deal was also great as the wifi speed was very good. The staff was excellent - always so helpful with nice smiles. Overall - a very positive experience for my first ever visit to Vanuatu and I would definitely return to Tropicana Lagoon again.

8/10 Bien

Kylie, Brisbane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff at quiet location pure relaxation and excellent service from this boutique hotel
Séjour de 5 nuits en mai 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff and great location. nice and tidy rooms
Séjour de 4 nuits en février 2018

10/10 Excellent

Nicky, wellington,nz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff!
We had a lovely week at tropicana. It was quiet, relaxed and the staff were so helpful and friendly. Being able to jump in a kayak most mornings for a bit of exercise was great and my son could even fish off the beach in front of our unit. Everything we needed :)
Séjour de 7 nuits en octobre 2017
Réponse de Martina le 10 nov. 2017
Dear Nicky thank you for your lovely feedback. Our staff will be proud and happy to read your kind words. We wish you and your son all the very best and look forward welcoming you again one day :-). Warm regards from paradise Martina (in the name of all the team)

8/10 Bien

Lenhur, Brisbane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay right on the lagoon
The food was good and easy access to Port Vila and other attractions. The staff were friendly and helpful. The wi-fi was disappointing and rarely worked. Sadly dogs across the water were noisy during the night.
Séjour de 5 nuits en juillet 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
owner need more investment for improvement,
The condition of the 2 bedrooms apartment is below standard. one room without air condition and the air conditioners are old and without proper maintenance. The services is fine, staff are helpful and friendly. Location is not too bad. while by comparison with others similar price resort or hotels, not value for money i think.
Séjour de 4 nuits en juin 2017

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
We stayed for one day only because of the hurricane nearby, we booked this hotel because our flight was cancelled and we could feel that this is a very nice place to stay for vacation.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to relax
The staff were incredibly helpful and great at providing the support or advise necessary so we could do the things we wanted to do. The setting was picturesque and peaceful, the food delicious - as good as any restaurant in town with the menu changing daily and we would love to stay there gain. The over water dining was a great way to start and end the day.
Breakfast entree
A gentle way to end the day
Our bedroom

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice resort
Nice resort but food and service in the restaurant needs to be improved. We had to go to other resorts to have breakfast, lunch and dinner. My two bedroom unit had 3 rodents who leaves their droppings everywhere. Fridge and shower keeps leaking. Contenantal break fast was terrible, there wasn't enough food for 3 people.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved this quiet location right on the lagoon. Wifi was a bit patchy but the staff are FANTASTIC.

6/10 Satisfaisant

Leslie

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Réponse de General Manager le 9 févr. 2017
Dear Leslie thank you for staying with us and reviewing our resort. We will contact you shortly to get a little more information about your experience. In the meantime we wish you all the very best and look forward speaking with you. Kind regards Martina