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Avis sur The Terraces Boutique Apartments

4.5 out of 5
The Terraces Boutique Apartments
Rue de Wales, Port Vila, Efate

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 68 avis sur 103." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 103." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 103." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 103." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 103." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique et luxueux hôtel !
Probablement le meilleur hôtel de la ville, à la hauteur des standards internationaux ! L’appartement-duplex est superbe, spacieux (140m2!) et lumineux, bien aménagé et équipé, avec de nombreux rangements. Quel plaisir de séjourner ici ! J'ai beaucoup apprécié le grand salon, le lit king-size confortable et la belle salle de bain, digne d’un palace parisien ! La terrasse avec piscine privative est appréciable et la vue sur le lagon magnifique. Le personnel est professionnel, disponible et sympathique. Séjour parfait donc !
Séjour de 1 nuit en décembre 2020

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique et luxueux hôtel !
Probablement le meilleur hôtel de la ville, à la hauteur des standards internationaux ! L’appartement-duplex est superbe, spacieux (140m2!) et lumineux, bien aménagé et équipé, avec de nombreux rangements. Quel plaisir de séjourner ici ! J'ai beaucoup apprécié le grand salon, le lit king-size confortable et la belle salle de bain, digne d’un palace parisien ! La terrasse avec piscine privative est appréciable et la vue sur le lagon magnifique. Le personnel est professionnel, disponible et sympathique. Séjour parfait donc !
Séjour de 1 nuit en décembre 2020

10/10 Excellent

Ingrid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020

8/10 Bien

Armelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel Hôtel appartements calme et fonctionnel
Bel hôtel, calme avec une réception commune avec le Mangoes hôtel adjacent, petite piscine à débordement, court de tennis, massages disponibles. Vastes appartements avec cuisine équipée, bien conçus, propres avec un plus lorsque l'on choisit la piscine privée. Le petit-déjeuner est à la carte (dommage!) mais peut être servi en chambre sans supplément. Seul bémol: un peu éloigné du centre-ville
Séjour de 3 nuits en mars 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019

10/10 Excellent

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel au calme idéal pour la détente
Hotel très calme à 10 mn à pied du centre ville Chambre très spacieuse avec séjour équipé piscine privative personnel accueillant et lorsque chambre inoccupée par la suite, possibilité de la garder jusqu'au départ pour l’aéroport, sans supplément. idem pour l'early check-in. Petit déjeuner copieux
Séjour de 4 nuits en février 2018

8/10 Bien

aymeric

Les points forts : Confort de la chambre
Les points faibles : Propreté
Appart hotel bien agencé mais loin de tout une voiture est nécessaire. La propreté des appartements est plus qu'à revoir...
Séjour de 5 nuits en août 2017

8/10 Bien

Yannick

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bon séjour mais je n'ai réservé qu'un seul appartement (309) mais vous avez prélevé sur mes comptes 2 fois la somme de 194 euros. auriez-vous donc l'amabilité de me rembourser.

10/10 Excellent

thierry, nouméa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
détente et confort
Résa d'une chambre pour 3 personnes. A l'arrivée remise de la chambre contiguë à la chambre duplex sans supplément de prix (puisque libre) Personnel agréable départ tardif sans supplément et sur leur proposition (jusqu'à la prise en charge pour l'aéroport)

10/10 Excellent

Priscilla, Nouméa, Nouvelle-Calédonie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Une vue imprenable malgré quelques hics
Nous avions pris un 2 chambres de 190M² avec la piscine privée pour un séjour de 6 jours. L'appartement est moderne, neuf et très spacieux. La literie est confortable. La vue imprenable et le quartier calme ont été bien apprécié. Hic de notre séjour: difficulté de connexion avec la TV, la lumière et la fontaine ne fonctionnaient pas et malgré nos relances quotidiennes, il a fallu 3 jours à la réception pour nous informer que nous ne les aurons pas pour toute la durée du séjour. Les housekeepers ont aussi eu quelques oublis lors du nettoyage et réapprovisionnement de la chambre. Malgré ces aléas, nous vous conseillons cet hôtel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Philippe, Noumea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit sublime
Magnifique endroit, les appartements sont idéalement conçus. Très bonne deco, on se sent chez soi.

8/10 Bien

Sebastian, Frankfurt

Voyage en couple
Les points forts : Propreté et équipements
The location and the view from the Hotel is just awesome. The apartment itself with two floors and a private pool is stunning. But I have to say, that you feel, that the apartments are a bit older and could get a little renovation. All of the staff were super friendly and helpful. Unfortunately the restaurant service is not the best. There was not one day, we received what we ordered. For instance, you order juice without ice, it comes with ice, you order soy milk - you get normal milk and so on. If it happens ones or twice it's no problem, but for every single order it's just annoying. Anyways, we enjoyed our stay, therefore 4 stars.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An absolutely beautiful property with a fantastic restaurant onsite. There was a cyclone during out stay and the staff went out of their way to make sure we were very well looked after, safe and comfortable. Would highly recommend The Terraces Boutique Apartments for accommodation, meals and service.
Séjour de 9 nuits en octobre 2023

10/10 Excellent

Yatish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2020

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We asked for a quite room and was given a room that backed onto a tennis court and looked put over swiming pool and entertainment area of the holiday inn playing music until past 12pm.we are also non smokers put next door to smokers so smelled the smoke a lot.Asked reception to arrange a taxi to go to airport next day this didnt turn up sent a bus instead for the same price 2000 vuv.very tired property work men dumping rubble at the end of your terrance when you are in the pool no privacy and an eye sore, this started pretty early in the morning until 5pm. 7 days eas way to long wish we woukd of done 3 like all the others did, then moved on maybe this would of made it a better holiday. We were glad to come home. On the plus side amazing veiw once you look past the holiday inn didnt realise until we got there we thought it just looked out to a lagon.
Séjour de 7 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2019

6/10 Satisfaisant

Dale

Voyage d’affaires
Les points forts : Propreté et personnel et service
Appears to be new management. Shower head not working properly and zero tv channels working.
Séjour de 4 nuits en novembre 2019

10/10 Excellent

Julien

Séjour de 1 nuit en novembre 2019

10/10 Excellent

Monica, Melbourne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely boutique property. This was our second time staying there and we enjoyed it just as much as the first time.
Séjour de 9 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The double storey apartment was wonderful, clean and serviced daily.The bathroom was very luxurious. (Would have liked a shower cap as the shower head was from the ceiling)The staff were so friendly. Our personal pool looked lovely but was not heated so not did not swim in it (would be refreshing if weather was really hot though. Lovely chaise lounge to watch tv on. The selection of movies on the hotels hard drive was a bit hit and miss. Maybe they will look at Netflix in the future. We would recommend this property to stay in.
Séjour de 5 nuits en septembre 2019
Réponse de K Larner le 2 oct. 2019
Thank you so much for your review and suggestions. We are delighted that you enjoyed your stay with us. We look forward to your return in the near future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I want to write a fair review because there were good and bad things about staying at the Terraces. My husband and I stayed for 7 nights. The property itself was amazing, completely met expectations and was extremely modern, spacious, comfortable, and loads of privacy, with a beautiful view.The apartment is equipped with everything you would need, like a home away from home. If this was just a review on the apartment, it would have been 5 * However for us the staff at Mangos resort let it down majorly for us. Firstly, we were approached by a taxi driver that waits outside the resort, who wants you to take an expensive tour of the island with them. We declined for the day, the next day after we had try to take a bus outside of the apartments, the same taxi driver became aggressive with us and made us feel uncomfortable. Then when we asked the staff at the front desk for info and tours around the island, they had no info and advised they didn’t do the tour that was explained in the welcome book. That’s ok but there was no attempt to give any further advice. All the activities and islands we did, we had to organise and research ourselves, which at times was hard to get all the info, so some info/advice would have been really good.It seems the staff don’t communicate well, they seem undertrained. They messed us around with car hire and our taxi to the airport, where we nearly missed our flight. So if you want to DIY your stay with no help, it’s great!
Séjour de 7 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious, clean and modern rooms. The private pools are great and the infinity pool is beautiful.
Séjour de 4 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
My comments are in the context of Vanuatu, a beautiful place with climate conditions which show little regard for the general preservation of anything material, buildings, cars ,appliances etc. If the Terraces were in say Australia for example they would be rated poorly, dishwasher didn't work , TV reception was poor, wear, tiny amenities tubes etc. However , I believe this is one of the best places to stay in Vila. If you choose not to rent a car you are quite reliant on taxis which operate from Mangoes next door. We were there for two weeks & as you develop a relationship with a taxi driver dont be surprised that fares keep going north. Always used to hire a car until I had my card debited around $400 on my return home. No explanation & no responses to emails. Avis Australia tried to help but outside there control. It appears the car may have sustained trolley damage in the airport public car park where I was instructed to leave it due to the very early flight. Never got my money out of them & vowed never to rent a car in Vila. Terraces make you quite reliant on these taxis as few buses around in the evening. Staff were lovely. Mangoes own the Terraces & have a restaurant which we visited only once as it was the worst meal in Vila during our stay & to cap it off the sweet young lady serving us could not converse & reeked of body odour. A Saturday night & virtually no one there. Not on the locals radar.
Séjour de 14 nuits en juillet 2019

8/10 Bien

CuracaoRose, Auckland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Our check-in was very friendly and welcoming. Our luggage was taken to our room while we were completing the registration. Property is showing wear and tear, but overall the room was tidy.
Séjour de 3 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The terraces is considered highly by locals in Port Vila and understandably so. The rooms are clean, linen crisp. Enjoy the views from your rooms as they come at a little cost, the walk into town is easy, it is the return that is steep, this is a place to stay if you are happy to use the local mini buses, car or cabs. Many stairs linking the terraces to amenities. My daughter and I felt safe at night, so we slept well. Mangoes restaurant serves tasty piping hot meals we we enjoyed on multiple occasions. I have been informed that in Vanuatu pools are not heated the infinity pool is no exception, I think the lagoon is warmer at this time of year. The staff are very helpful, our wifi was a bit on/off (a new cable was installed and that did the trick), and so was the tv reception but that I'm afraid is island life!!!! Our friends who live in Port Vila were very impressed by our room and the view, they thought we had made a great choice to stay at the terraces.
Séjour de 7 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand stay. Loved this place. My bf and I said we would come back and stay here. We booked the premium room with a private pool. Best stay ever! I wish I paid more for breakfast. Mangoes resturant serve the best tasting clean food. Not cheap... but it tastes the best! We were surprised our room was so big it had two levels and not one mosquito could be found. Turns out they fully spray it. It’s so good. We didn’t get one bite! Sadly we moved to another resort and that place and room was filled with mozzies. The private pool and roof top was great. Amazing view. We would definitely come back! The only thing I can point out is our phone in the room rang 3 times... the receptionist kept calling us and it wasn’t even urgent. I’ve nevee stayed at a hotel where the phone rings. That’s the only bit that was annoying. I did give the receptionist advice when we checked out. It was unnecessary to call someone 3 times, we got woken up twice. The stairs are huge too. It wasn’t even urgent or anything important. Sorry I’m still shocked by it that’s all. The receptionist was lovely, just had no idea...anyway great stay!!!
Séjour de 2 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quality apartments
Nice hotel situated about a 15-20 minute walk from the town. Comfortable apartments and one of the better options in Port Vila.
Séjour de 2 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
If you want to relax and zone out then stay at this beautiful place!! After staying at the Warwick for 3 nights with average service, we got the complete opposite here. The staff were so lovely checking us into our room as soon as possible and offering us a swim in the pool whilst we wait. Our room was amazing, with our own private plunge pool, massive bath, king bed and a whole list of tv shows to watch. Each day we had a lovely in room breakfast and made the most of the room service from Mangoes resort which is connected. The staff were very helpful with planning a trip to the blue lagoon and into town, organising taxis or other transport for us. As the sun left our own private pool we were able to also make the most of the infinity pool which was only 10 steps for our room. The most beautiful views of the lagoon and on a quiet street. There is also access to a tennis court and gym which was always available. This made our Vanuatu stay very special. We will be returning!
Séjour de 4 nuits en janvier 2019

10/10 Excellent

JO, Tokyo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank for the acceptance of late checkout.
Séjour de 2 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en novembre 2018

8/10 Bien

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2018

8/10 Bien

Bob, Sydney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The location had a pleasant outlook and was an easy 12 minutes walk to CBD. I went with the view to spending most of my time reading rather than touring around and it worked well to achieve this outcome. Overall it was the right place to stay for me rather than one of the out of town resorts.
Séjour de 9 nuits en octobre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic location and amenities
Apartments modern, plenty of space with great views. Short walk to the main Port Vila towns, staff very friendly. Port Vila easy to get around with regular buses driving past. Next door at Mangos Resort fantastic restaurant. Apartment well fitted out with full kitchen, big bathroom with bath tub. Worth the stay.
Séjour de 9 nuits en juillet 2018

8/10 Bien

Mark, Hikuai, NZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious, modern apartment - walk to town
Our family of four stayed at Terraces for seven nights in the two bedroom apartment. This comprised of a one-bedroom apartment with own plunge pool and a connecting studio with own bathroom. Facilities are modern, clean and of a high standard. The restaurant is located in the next-door sister-resort and is of a high standard. Staff are friendly and helpful. The apartments are a 10-15 minute walk to town (USD5 taxi ride) which is convenient for shopping, restaurants and attractions like Iririki Island.
Séjour de 7 nuits en juillet 2018

10/10 Excellent

Leigh, Sydney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely apartment with views in quiet hilltop locat
Only 10-15 minutes walk down to the main Pt Vila waterfront these well equipped apartments would make a great location for a family stay in town - and the plunge pool was lovely to dip in at the end of a warm day
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice appartment with scenery view.
Good View, clean room, high privacy, quiet place with friendly and helpful staff.
Séjour de 6 nuits en juin 2018

10/10 Excellent

Geri, Marsden Qld Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A beautiful and peaceful place to relax. Close enough to where we needed to go. I would recommend this place to anyone visiting Vanuatu.
Séjour de 4 nuits en mai 2018

10/10 Excellent

Monica, Melbourne, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great apartments!
Loved this place and the staff were fantastic. Fabulous panoramic views of the lagoon and beyond from the large plunge pool, and great food in Mangoes restaurant. Of special note too was that although we were up so high, the water pressure in the shower was excellent, which doesn't usually happen in many elevated hotels. We will back for sure!.
Séjour de 7 nuits en janvier 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
The hotel is good. However, the food is little bit expensive.
Séjour de 4 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Preatty good!!!
Hi all , well first of all we had 9 night stay booked since the end of December 2017 through early January 2018 , airport transfer to the Terraces was a bit messy and overcrowded but once we got to our apartment we felt better as it looked really nice and the only bad thing about it was that our shower was not in a good working condition and for my wife that was a huge issue as watter was just dripping. Everything else was preatty good ,food in down the street Mangoes Restaurant was delicious but when they had all the ingredients as it happens not very often so i would say that upper management has to work on that ,otherwise then that all good and great very nice and friendly staff ad would be coming back gladly in the future ..... cheers steve
Séjour de 9 nuits en décembre 2017

8/10 Bien

Jackson, Western Australia

Les points forts : Propreté, personnel et service, confort de la chambre
Beautiful but Problematic
Beautiful place however much to be desired in terms of organization and maintenance. Upon arrival we were disappointed that our driver took a long detour into town, causing us to miss dinner. Upon arrival wifi password was missing and we had to wait until morning to contact reception. No reception in terraces, all done through mangoes which is a bit of a walk. Couldnt dial out with room phone so we were left stranded when reception was closed, making going out for dinner hard. Aircon faulty, and pool cleaner not respectful of privacy. However breakfast was great, restaurant and reception staf were great, housecleaning gave us free laundry and killed a spider for us which was above and beyond, massage lady amazing.
Séjour de 4 nuits en décembre 2017

10/10 Excellent

andrea, Amsterdam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel!
Het lijkt alsof je een eigen huis bezit op Vanuatu voorzien van alle gemakken!
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable
Very enjoyable Would recommend it to others .............
Séjour de 3 nuits en novembre 2017

10/10 Excellent

Siegfried C.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Traum Luxusappartment
Tolles riesiges Appartment welches genauso auch auf Malibu Beach stehen könnte. Topmodern eingerichtet mit Tennisplatz vor der Türe eigenem privaten Pool und toller Küche. Ein Tropical Breakfast ist im Preis inkludiert. Eines der besten Hotels in denen ich jemals übernachtet habe. AAA
Séjour de 4 nuits en août 2017

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A spacious apartment with AMAZING views
All the staff were so friendly and helpful. The one bedroom apartments are spacious and the plunge pool and views are simply superb. There is some wear and tear on the furniture but being the tropics I understand this. The breakfast that was included with our room was always delicious and a good variety to choose from. I would definitely stay again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning
Absolutely loved our apartment. Extremely comfortable. Great place for families. Staff exceptional
Breakfast
Seperate lounge room
Private pool