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Avis sur Hilton Port Moresby Hotel & Residences

5 out of 5
Hilton Port Moresby Hotel & Residences
Wards Road, Hohola, Port Moresby

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 72 avis sur 103." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 103." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 103." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 103." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 103." "

9,6/10

Propreté

9,0/10

Personnel et service

9,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Elisheba

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
It was a great stay as usual.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AS usual, it was an amazing stay.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff :)
Séjour de 1 nuit en novembre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en novembre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People are amazing
Séjour de 13 nuits en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business stay in Port Moresby.
First class hotel that has been recently built which means everything is still new and shiny. The lighting in the room was amazing and plenty of plug points for businessman. Service was good but the meals were expensive. Free and efficient airport shuttle.
Séjour de 4 nuits en novembre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

ERNANI CESAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and modern and very confortable. However, the carpet was threadbare and there is no exhaust fan in the bathroom.
Séjour de 1 nuit en novembre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, clean, elegant
Séjour de 1 nuit en octobre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Séjour de 1 nuit en octobre 2023
Réponse de Ryan Mikkelson le 29 nov. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

4/10 Médiocre

jongmyoung

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Ryan le 31 oct. 2023
Thank you for taking the time to review our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Séjour de 1 nuit en octobre 2023
Réponse de Ryan le 31 oct. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

2/10 Horrible

Ivy Nina

Séjour de 1 nuit en octobre 2023
Réponse de Ryan le 31 oct. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay
It was good.
Séjour de 1 nuit en septembre 2023
Réponse de Ryan Mikkelson le 1 oct. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Ryan Mikkelson le 29 sept. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Bien

Joseph

Séjour de 2 nuits en août 2023
Réponse de Ryan Mikkelson le 29 sept. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Kevin, Dallas

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was warm and friendly. The room and bed was very comfortable. We look forward to staying there again in the future.
Séjour de 1 nuit en août 2023
Réponse de Ryan Mikkelson le 29 sept. 2023
Thank you for taking the time to review and rate our hotel and your kind words about our wonderful team. We look forward to welcoming you back in the future.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Ryan Mikkelson le 31 août 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Bien

Aida

Séjour de 1 nuit en août 2023
Réponse de Ryan Mikkelson le 29 sept. 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

8/10 Bien

Aida

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that I feel safe being there as a female and that it was quiet and airport shuttle was good for a first timer to check in.
Séjour de 2 nuits en août 2023
Réponse de Ryan Mikkelson le 31 août 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Russell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the facilities like the pool and gym. Also the room was tidy , clean and very practical.
Séjour de 9 nuits en août 2023
Réponse de Ryan Mikkelson le 31 août 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can't go wrong here
Always good - one of the best in Port Moresby
Séjour de 1 nuit en juillet 2023
Réponse de Ryan Mikkelson le 31 août 2023
Thank you for taking the time to review and rate our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and service were great. I would recommend the Hilton to others travelling to Port Moresby.
Réponse de Ryan Mikkelson le 31 juil. 2023
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Satisfaisant

hsiao ling

Voyage d’affaires
Séjour de 5 nuits en juillet 2023
Réponse de Ryan Mikkelson le 31 juil. 2023
Thanks for taking the time to rate your experience. We look forward to we welcoming you back to the hotel.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just good all over and friendly staff
Séjour de 1 nuit en juin 2023
Réponse de Ryan Mikkelson le 31 juil. 2023
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Katherine

Séjour de 1 nuit en juin 2023
Réponse de Ryan Mikkelson le 31 juil. 2023
Thanks for your 5 star rating of your experience. We look forward to welcoming you back.

10/10 Excellent

Gerard, Seoul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 1 nuit en mai 2023

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton Moresby
We had a good stay at the hotel. Our only issue was the wi-fi. It is free and you have to join Hilton Honours to access it. You can only connect three devices and if you disconnect you cannot reconnect. The Summit bar was very good.
Séjour de 1 nuit en avril 2023
Réponse de Ryan Mikkelson le 4 mai 2023
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Lee Hong

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Ryan Mikkelson le 4 mai 2023
Thank you for your positive rating.

10/10 Excellent

Glenn

Séjour de 1 nuit en avril 2023
Réponse de Ryan Mikkelson le 4 mai 2023
Thank you for your positive rating of our hotel.

10/10 Excellent

Hudson

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so friendly and accommodating it was a wonderful experience.
Séjour de 1 nuit en février 2023
Réponse de Reservations Team le 7 mars 2023
Thank you for the great feedback!We hope to have you stay with us again.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
No refund for COVID
Got COVID before travel so was unable to fly internationally to Port Moresby and use the accommodations. Asked for a refund as the cancellation was due to illness. No refund given. Other hotels gave a refund with less notice than this one.
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Glenn

Séjour de 1 nuit en janvier 2023

10/10 Excellent

GLENN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I always have a great stay at this hotell.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Wally

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good stay. Staff all friendly. The Mumu dining was excellent
Réponse de Hilton Reservation Team le 16 déc. 2022
Thank you for the great feedback Wally!We hope to see you on your next stay with us at Hilton Port Moresby.

10/10 Excellent

Dallas

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unpleasant stay at Hilton.
Front lobby manager is very rude. Lots of miscommunication between Hotels.com and Hilton. My reservation on arrival was told to be cancelled. I have prepaid my room. On the last 2nd night stay, they log me out of my room and even removed all my belongings from the room. Later , they realised it's a mistake and give me my belongings. I lost some personal belongings in the process. It's nothing expensive and I didn't want to persue. The woman lobby manager was very unfriendly and rude. I am not sure she has some problem with Hotels.com but take it out on me.
Séjour de 4 nuits en novembre 2022
Réponse de Hilton Reservation Team le 16 déc. 2022
Thank you for the feedback, we sincerely apologise for the poor experience you had with us. We hope your next stay with us will be better.

10/10 Excellent

Glenn

Séjour de 1 nuit en novembre 2022
Réponse de Hilton Reservation Team le 16 déc. 2022
Thank you for the great feedback!

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean the staff was great. The food at the Hilton was the best i have ever eaten in POM.
Réponse de Hilton Reservation Team le 16 déc. 2022
Thank you Todd for the great feedback! We hope to see you on your next stay with us.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restful, clean and great food.
Réponse de Hilton Reservation Team le 16 déc. 2022
Thank you James for the great feedback! We hope to see you on your next stay with us.

10/10 Excellent

Glenn

Séjour de 1 nuit en octobre 2022
Réponse de RM le 30 oct. 2022
Thank you for your rating

8/10 Bien

Osama

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gated premises, beautiful surroundings!
Séjour de 1 nuit en août 2022
Réponse de Ryan Mikkelson le 31 août 2022
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable hotel and lovely staff
Séjour de 4 nuits en août 2022
Réponse de Ryan Mikkelson le 31 août 2022
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

irving

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel is nice and the staff were polite..Outside view from my room not to nice..
Séjour de 1 nuit en août 2022
Réponse de Ryan Mikkelson le 15 août 2022
Thank you for taking a moment to share your experience. I am pleased to hear that in general you found everything to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 Médiocre

Marcus

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I booked the presidential/chairman suite 2 weeks in advance. When i arrived to checkin at 1425, i was told my room was not ready. I waited about 20 mins before i was told it was ready. When i got to the room, it smelled musty like it hasn't been aired out for quite some time, and the entire suite was not cleaned. It did not smell welcoming at all. So I requested for the room to be cleaned, and after waiting almost 2 hours the room was still not cleaned to standard.Also the aircon in the bedroom was not blowing cold air the entire stay and there were cobwebs in the air vent that i requested to be cleaned prior but wasn't. The waitress that served us at the restaurant forgot to bring my dinner and drink order for another guest because she was distracted due to her flirting with one of our guest. We had to remind her several times for the drink order and food so after waiting over an hour for my food i decided to take my dinner to go. Overall i had a bad experience
Séjour de 1 nuit en juillet 2022
Réponse de Ryan Mikkelson le 31 août 2022
Thank you for taking the time to share your experience about your recent stay at our hotel.. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please reach out to me directly at ryan.mikkelson@hilton.com so we can make it right.

10/10 Excellent

Elizabeth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de Ryan Mikkelson le 31 août 2022
Thank you for taking a moment to share your rating with us. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Mark Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

Waki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Séjour de 1 nuit en mai 2022

8/10 Bien

FLORENCE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2022