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Avis sur Grand Papua Hotel - A Member of Radisson Individuals

4 out of 5
Grand Papua Hotel - A Member of Radisson Individuals
Mary Street, Port Moresby, NCD

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 30 avis sur 72." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 72." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 72." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 72." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 72." "

8,2/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Xavier, BAYONNE

Les points forts : Propreté, personnel et service, équipements

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay in POM
Good hotel with incredible staff. Prompt to answer to any of your concerns, thanks again Gran Papua Team. Good Wifi, excellent and safe shuttle service, clean room, only small comment is on the hot water: had to wait quite long around 6 AM before it kicks in. All in all worth it in POM.
Séjour de 1 nuit en janvier 2019
Réponse de Stella le 15 janv. 2019
Dear Guest, Firstly, I take this time to thank you for your feedback. We look forward to feedback such as yours, to improve our guest service, acknowledging that we had a hot water maintenance issue, during your stay. This has been rectified by our maintenance team. I also acknowledge that our staffs are always a stand out for the hotel who ensure our guests journeys are looked after. I will surely pass on your compliments to the team. We look forward to welcoming you on your next visit to Port Moresby, Papua New Guinea. Thank you

10/10 Excellent

Diego

Happy staying there
Very luxurious for Port Moresby. Great location and lovely staff. The pool is small but still nice for a quick swim!
Séjour de 1 nuit en août 2018

8/10 Bien

Joash

Séjour de 4 nuits en février 2024
Réponse de Stella K le 29 mars 2024
Dear Joash,Thank you for your positive review.We look forward to welcoming you back to the Grand Papua Hotel.Best regards,Stella KadeuResident Manager

8/10 Bien

Viktor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice hotel, kind and helpful personal, good food and drinks, a very professional spa. The room was nice and clean, not ideal if You dont sleep very deep, one can hear every talk, the elevators, every door closing... The neighbourhood is ok, one does not feel very safe when dark. Some nice spots around, like Ela beach. Close to the mall and post office.
Séjour de 4 nuits en février 2024
Réponse de Stella le 13 févr. 2024
Dear Viktor,Thank you for choosing our hotel and sharing your feedback. We're glad you enjoyed our friendly staff, great dining, and spa services. We apologize for any noise disturbances and will address this promptly. We appreciate your positive comments about our location but regret any safety concerns you had, if you may share some details with me. Your comfort and safety are our priorities, and we hope to welcome you back for an improved experience.Best Regards,Stella KadeuResident Manager

10/10 Excellent

Christina

Séjour de 1 nuit en janvier 2024
Réponse de Stella K le 29 mars 2024
Dear Christina,Thank you for your great review. We look forward to your next stay at the Grand Papua Hotel.Best regards,Stella KadeuResident Manager

10/10 Excellent

Steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Stella le 13 févr. 2024
Dear Steven,Thank you for your awesome review.We look foward to welcoming you back to Grand Papua Hotel.Best Regards,Stella KadeuResident Manager

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good safe , centre of town and close to Ella beach
Séjour de 1 nuit en décembre 2023
Réponse de Reservations Team le 26 déc. 2023
Thank you for staying with us. We value your feedback.

4/10 Médiocre

Ziva

Séjour de 1 nuit en octobre 2023
Réponse de Stella K le 30 oct. 2023
Dear Ziva,Thank you for reviewing the Grand Papua Hotel, on your last visit.We would appreciate if you could provide us more details on the rating of 2/5, I request this to ensure we make your next stay has an improved experience.Again, thank you for staying with us.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Stella K le 30 oct. 2023
Dear Peter,Thank you for your feedback.We appreciate that you took time out to review the hotel, on your last stay.We look forward to welcoming you on your next stay.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Alexander

Good Hotel near APEC Haus and Beach
Séjour de 2 nuits en juillet 2023
Réponse de Olova Aruai le 17 août 2023
Thank you Alexander for your feedback.

6/10 Satisfaisant

Douglas

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was aged and carpets stained. Bed and pillows clean and comfortable. Aircon unit was old and inefficient, toilet needed double flush
Séjour de 4 nuits en mars 2023
Réponse de Migara Tennekoon le 7 avr. 2023
Dear Mr. Douglas,Greetings from the Grand Papua Hotel-a member of Radisson Individuals!At the outset, I wish to take this opportunity to thank you very much for choosing to stay with us during your recent stay at Port Moresby and taking the time out in providing your valuable feedback to us. I am disappointed to learn that we have failed to meet your expectation during your stay and I have noted your concerns.Nevertheless, I am delighted to inform you that we will be revamping our Lobby, Outlets and the Rooms very soon and the project to be completed by this year end. Once again, please accept my sincere apology for the untoward experience and I hope you will give us another opportunity to restore your faith and be your host again, when ever you visit Port Moresby. Please do let me know of your next travel plans and I will be more than happy to ensure that your reservation requirements are personally looked after by me. Kind Regards, Migara Tennekoon-General Manager

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were great! We had to wait at the airport a bit for the hotel shuttle, maybe 30-45 min. We didn't complain or make any special requests as a result of this but they upgraded our room! Very nice!
Séjour de 2 nuits en octobre 2021
Réponse de Stella K le 30 oct. 2023
Dear Jeffrey,Thank you for taking the time to provide us with a perfect review score from your last stay.We appreciate that you have enjoyed your stay with us, and would like to extend our best wishes to you.We look forward to welcoming you on your next visit.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Janal

Les points forts : Personnel et service et équipements
Séjour de 1 nuit en janvier 2021
Réponse de Stella K le 30 oct. 2023
Dear Janal,Thank you for taking the time to provide the hotel with a review score.We appreciate that you enjoyed your stay, and we look forward to welcoming you on your next stay.Best Regards,Resident ManagerGrand Papua Hotel, A Member of Radisson Individuals

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en décembre 2020

6/10 Satisfaisant

Roy, PNG

Voyage d’affaires
I have stayed he before and some of the staff remembered me. However as always issues with House Keeping. When I got to my room the door was open. Also only Chinese green tea in the room. I had to ask for English Breakfast tea which was provided. The breakfast was OK but bacon was very tough and the avocado was rotten. It should never have been put out. The croissants were stale too. At check out time I was pestered with phone calls and staff knocking at the door at 10:05. I found it irritating and unnecessary as the hotel was half empty. They need to improve.
Séjour de 1 nuit en janvier 2020
Réponse de Natasha Oawa_Guest Relations Manager le 6 févr. 2020
Dear Roy, Thank you for choosing to stay at the Grand Papua Hotel. Your feedback is important to us and we apologies if we have not met your expectations. Our teams have been informed of this to rectify all that has been mentioned. We hope you see improvements on your next visit. Regards, Natasha (Guest Relations Manager)

4/10 Médiocre

Yutaka

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 4 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Likes: Friendly, helpful staff. Food, exec. Lounge. Location. Cleaniness and upkeep great. Spa..massages etc. Cafe. Dislike: No self service laundry, cost of laundry serice very high. Food although great is high priced. Some cheaper options could help.
Séjour de 2 nuits en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
sorry to advise airconditioner in room not operating
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de Stella K le 23 oct. 2019
Dear Martin, Thank you for your feedback. We look forward to welcoming you back to our hotel, on your next stay. Regards,

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en août 2019
Réponse de Stella le 14 sept. 2019
Dear Guest, Thank you for your feedback. We look forward to welcoming you back at our hotel. Thank you,

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great shuttle service from airport, pleasant helpful staff, good selection of food options
Séjour de 1 nuit en juillet 2019
Réponse de Antoinette Kaule_Reservations Supervisor le 17 juil. 2019
Dear Anonymous, Thank you for your wonderful feedback. We look forward to seeing you again at the Grand Papua Hotel. Regards, Antoinette Kaule & Team

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
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Séjour de 2 nuits en juin 2019
Réponse de Antoinette Kaule Reservations Supervisor & Team le 19 juin 2019
Dear Anonymous, Thank you for your rating. We hope to see you again at the Grand Papua Hotel. Warmest Regards, Antoinette Kaule & Team

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great customer facing staff (special mention of efficient & capable dining room supervisor). Wonderful views
Séjour de 7 nuits en mai 2019
Réponse de Natasha Oawa, Guest Relations Manager &Team le 11 juin 2019
Dear Valued Guest, Thank you for your positive feedback. We look forward to having you back at the Grand Papua Hotel soon. Regards Natasha Oawa Guest Relations Manager & Team

8/10 Bien

Robert, Makati, Philippines

Voyage d’affaires
Les points forts : Personnel et service et équipements
Pros Fantastic sea views on the Ela Beach side. Very central location. Helpful and friendly staff. Large comfortable rooms. Cons Starting to show its age - carpets, bathrooms.
Séjour de 2 nuits en avril 2019
Réponse de Natasha Oawa Guest Relations Manager le 4 juin 2019
Dear Robert, Thank you for choosing the Grand Papua Hotel. It was our great pleasure to have you as our guest and your comments are much appreciated. We look forward to welcome you back in your next visit. Warmest Regards, Natasha & Team Guest Relations Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved everything just a great place food great and acommodations
Séjour de 1 nuit en février 2019
Réponse de Antoinette Kila le 1 avr. 2019
Good morning, Thank you for your review and as always do come back to the Grand Papua Hotel. Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice views over Ela Beach. Good bar and restaurant. Nice-f a little small, rooftop pool. Staff very friendly and helpful. 1omins walk to beach front. Supermarket and pharmacy 100m.
Séjour de 3 nuits en janvier 2019
Réponse de Stella le 12 janv. 2019
Dear Guest, Thank you for your feedback, I will pass on your positive feedback to our team. We appreciate that you have enjoyed our guest service, provided by our friendly and helpful staffs, who continue to make our guest journeys, pleasant. Grand Papua Hotel is situated on the hill top, with scenic ocean views of the Fairfax Harbour, Ela Beach and APEC Haus, of which The Down Town Plaza is conveniently located within walking distance, during the day. We look forward to welcoming you back to the hotel, for your next stay. Thank you,

10/10 Excellent

Alessandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buon albergo molto sicuro. Buon ristorante
L’hotel si trova vicino al mare. E’ molto curato, con stanze ben tenute e dotate di angolo cucina con lavello e forno a microonde, frigorifero, piatti e posate. Le stanze sonospaziose ed hanno un’anima bella vista, sia che siano sul davanti che sul dietro. C’è un buon ristorante, anche se un po’ caro. Il migliore affare è andare al 15esimo piano alla executive lounge durante l’happy hour tra le 5 e le 6:30. Pagando le bevande (stesso prezzo che al ristorante) ci sono snack salati gratis e appetitosi. La piscina è molto piccola e praticamente con una sola corsia utilizzabile per nuotare, ma non c”era mai nessuno e quindi non c’è stato problema. Per chi è lì per lavoro, la maggior parte degli uffici è verso il. Entro, e quindi Lam posizione un po’ decentrata può non essere ideale
Séjour de 4 nuits en novembre 2018
Réponse de Stella le 31 déc. 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brett, Singapore

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Flight arrived very early and reception helped me check in much earlier than normal. Staff and facilities all excellent. Food was definitely above expectations. Well done Grand Papua
Séjour de 1 nuit en octobre 2018

8/10 Bien

Vik, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central to businesses
Convenient place, safe and clean Food quality is average. Sherpards pie on first night of my stay was perhaps the worst pie i have ever had - no taste and flavour plus lamb too hard and full of fat. However food and breakfast was just ok in the restaurant downstairs. Friendly staff and welcoming always. The place needs more work energy and life.
Séjour de 11 nuits en octobre 2018

10/10 Excellent

Kez, Port Moresby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with beautiful views on both sides. Friendly staff. Secure underground carpark. In CBD Port Moresby.
Séjour de 1 nuit en octobre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Uncomfortable
Uncomfortable due to a lot of flying insect in room and smelly bathroom
Séjour de 1 nuit en octobre 2018

6/10 Satisfaisant

scott

Les points faibles : Infrastructures et conditions de l’hébergement
Very average
Stayed in the executive king room, was small and not so luxury, expensive for what you get, had breakfast included in package but hotel tried to charge on checkout, food is expensive and chef can't cook a steak properly had two dinners there and decided to eat elsewhere for the remainder, for an extra 80 Kina per night I would recommend Stanley hotel, much better rooms and hotel facilities, the pool here was small, for a hotel built in 2011 it's run down and the hotel moto is " we didn't invent luxury we redfined it" well big thumbs down on that! However the staff are pleasant and friendly big thumbs up to the staff
Séjour de 5 nuits en octobre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyed the stay
Séjour de 1 nuit en septembre 2018
Réponse de Stella le 11 oct. 2018
Dear Guest, Thank you for staying with us and we value your feedback. We look forward to welcoming you back to our hotel on your next visit. Thank you, Stella

10/10 Excellent

steven, Melbourne, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Stella le 11 oct. 2018
Dear Steven, Thank you for staying with us and for your feedback. We look forward to welcoming you on your next visit. Thank you, Stella

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Take your money and go somewhere else.
The only thing that's consistent at this hotel is their bad service and inaction to feedback and reports. Be careful with valuables or items you leave in the room, place in the safe and lock the luggages if you don't want to 'misplace or lose' any items. Bathroom smelled murky with cockroaches. Some gym equipment needed repair but had a great view overlooking the beach. Location was walking distance to Ela beach and close to where the APEC building is. Would I stay again? Absolutely not. Go over to the ela beach hotel or the crowne plaza nearby. Money is better spent elsewhere with better service, food and security from the staffs.
Séjour de 5 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice rooms, great bar and dining areas, great views. For some reason they were struggling with the credit card machines, but that was the case everywhere, including at the airport to purchase a Visa.
Séjour de 4 nuits en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
comfortable and pleasant stay
The hotel is centrally situated. The room is comfortable with a very nice view of the beach. Hotel staff is very friendly and helpful and the breakfast is amazing. Opposite the hotel is a small supermarket too. Overall, it's an enjoyable stay and visit.
Séjour de 6 nuits en juillet 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Safe hotel with fantastic spa, great food in both restaurant and cafe
Séjour de 2 nuits en août 2018

8/10 Bien

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 12 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018

10/10 Excellent

Avrohom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Moresby.
Absolutely amazing stay. The rooms are clean new and airy. The service was excellent. What separated it apart was I encountered an issue and they resolved it which showed they care about customers. The location is probably the nicest in Moresby with views of the water but not near the airport however free shuttle is included. The restaurant was nice and good food as well.
Séjour de 1 nuit en août 2018

4/10 Médiocre

Robert

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mould in shower No water in toilet cistern to flush toilet minimal room facilities such as tea & coffee - not even tea spoons available nor biscuits. Not what I expected from the Grand Pap. Staff, as always, fantastic.
Séjour de 1 nuit en août 2018

8/10 Bien

Corina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guests smoking still a problem
The staff and conditions were great, as always. Some menu items not available at the restaurant, but overall a good selection and cooked to taste and perfection, especially seafood (grilled garlic prawns were delicious, as were the drinks). Had to call manager because I got sick with the tobacco smoke smell.in the bathroom, wasn't even able to use it for a while around 6-7 am. We had to open window and door to air and almost had an asthma attack. Hotel guests next door, below and above were smoking and only got a mild warning. I truly believe that this will not stop until there are consequences in this non-smoking hotel, such as enforcing fees and/or even telling people to leave if they will not comply with the rules. This is not about preferences, but about.a health hazard. Thank you
Séjour de 2 nuits en juin 2018
Réponse de RDM le 13 juil. 2018
Good evening Corina, Thank you for you feedback. We appreciate you acknowledging our team members, as most of our guests' do too. We take pride in our service approach with guests. On another note, our hotel is a non-smoking hotel, and we acknowledge this was a draw back from the great staff feedback. If we did not meet your expectation this visit, we look forward to welcoming you back to our hotel, and we will do our best to ensure your stay is pleasant. Thank you, Stella Kadeu Rooms Division Manager

8/10 Bien

EdwardLucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great View
Amazing Hotel Staff that went out of their way to ensure we had a lovely stay. The food could've been a little better, but other than that it was a great stay! :)
Séjour de 1 nuit en mars 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a comfortable place to stay in Port Moresby

8/10 Bien

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Above average hotel
Have stayed at the hotel before for business. The staff is very friendly. The rooms are clean and good. Breakfast good. The hotel is secure which is needed in POM. The hotel does have a shuttle to and from the airport. My company supplied secure transport to and from the office. A good hotel to stay at in POM

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay.
Stayed on the women-only floor.Few hiccups - flight late so shuttle bus had been and gone, couple of maintenance problems in the room quickly fixed. Otherwise top hotel. Staff delightful, warm and friendly.
Séjour de 1 nuit en mars 2018