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Avis sur Crown Hotel

4 out of 5
Crown Hotel
Hunter Street, Port Moresby, NCD

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 23 avis sur 86." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 86." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 86." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 86." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 86." "

7,6/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel impersonnel, sans âme. Grosse structure dans le centre administratif. Quasi aucun commerce autour, quartier inintéressant. Grosse difficulté de communication avant l'arrivée : Navette non présente à l'aéroport. Sauf obligation, dormir près de l'aéroport, c'est mieux !
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Chadwin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Crown has comfortable and clean rooms and is safe. There’s good food in the restaurant and it is reasonably priced. The staff is accommodating and will work with you to help you if you have any problems. Great place to stay!
Réponse de Tracey Tokana le 13 mai 2024
Dear Mr Chadwin, thank you for your positive feedback and great to hear you enjoyed your stay with us, we hope to welcome you back to Crown Hotel for future reservations.RegardsReservations Manager

8/10 Bien

Raka Oala

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is alright about the Hotel. The stuff just needs to be more friendly and smile. Check out time is at 11am but was disturbed at 10:30am to check out. Overall if I wanted to stay at a Quiet place, I would go back to Crown.
Séjour de 1 nuit en mars 2024
Réponse de Kalpana Chauhan le 19 avr. 2024
Dear Guest,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We have made a note of the additional feedback. I have addressed your feedback to our Executive and will investigate it in detail and action will be taken.We are really delighted to see that you had a great experience with us.On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby.Kalpana ChauhanOperation Manager

8/10 Bien

Henry

Séjour de 1 nuit en février 2024
Réponse de Kalpana Chauhan le 19 avr. 2024
Dear Guest,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We have made a note of the additional feedback. I have addressed your feedback to our Executive and will investigate it in detail and action will be taken.We are really delighted to see that you had a great experience with us.On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby.Kalpana ChauhanOperation Manager

8/10 Bien

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easily the best I stayed in whilst in PNG
A really international hotel in a good position with some great people. I enjoyed it - this ws the fourth hotel I stayed in during a 10 day visit to PNG and is the only one I would willingly return to. I would have given it 5 stars except for an irritation on check-out when it was suddenly determined that the deposit I paid through Expedia hadn't been collected. Not mentioned at check-in or notified before my taxi turned up. Otherwise very good.
Séjour de 2 nuits en février 2024
Réponse de Kalpana Chauhan le 9 févr. 2024
Dear Jonathan,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We have made a note of the additional feedback. I have addressed your feedback to our Executive and will investigate it in detail and action will be taken.We are really delighted to see that you had a great experience with us. On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby.Kalpana ChauhanRoom Division Manager

8/10 Bien

Barrycourt

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its was good overall but room air-conditioning is not cold too hot. Staff overall and customer service was excellent.
Séjour de 1 nuit en décembre 2023
Réponse de Kalpana Chauhan le 9 févr. 2024
Dear Barrycourt,Thank you for taking the time to tell us about your experience at Crown Hotel Port Moresby. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and helps us to improve our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Crown Hotel Port Moresby, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you.Kalpana ChauhanRoom Division Manager

10/10 Excellent

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff were excellent and restaurant great
Séjour de 1 nuit en décembre 2023
Réponse de Kalpana Chauhan le 9 févr. 2024
Dear Cathy,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We are extremely delighted to see that you had a great experience and stay with us. On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby. Kalpana ChauhanRoom Division Manager

6/10 Satisfaisant

Mike

Voyage en groupe
Les points forts : Personnel et service
Probably the two things that were sub-par for the hotel was the musty odour in the hall ways and also the shower function and the shower cubicle conditions were well overdue for a good refurbish. Everything else was fine. Thanks.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This old classic is gradullay coming back to life.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Senitiki

Voyage en couple
Les points forts : Équipements
The bar service is good and cheap price of beverage and the food is good .
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Saeed

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Stephanie

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
Customer service needs to be improved. Need more friendly staff and also they need to advise of the options of the rooms if not available. I requested two beds but was given one only. Rooms were not ready upon check in as well. Will not be booking with Crown anytime soon.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend this hotel
A restful stay during PNG travels. Room, bed, air conditioning were great. Shuttle service from airport was so helpful. Some confusion when ordering room service but all sorted out. A few food options within walking distance. Pool was amazingly perfect. Foot massage was divine. I would recommend this hotel.
Séjour de 2 nuits en octobre 2023

2/10 Horrible

John

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is quite run down and some rooms are smelly. Staff are very nice
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Wayne, Merriwa

Love the view
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Ronique

Séjour de 3 nuits en septembre 2023

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel
Séjour de 1 nuit en août 2023

10/10 Excellent

Jorge

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly service, nice rooms, meals very good. Surroundings not friendly though. Be careful if you go out for jogging.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Narayan, Princeton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager Ms. Mea and her colleagues make every effort to look after hotel guests. Regards
Séjour de 1 nuit en septembre 2023

8/10 Bien

Clare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Kristian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay, comfortable bed, good food!
Séjour de 1 nuit en août 2023

10/10 Excellent

Jorge

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful ocean view, friendly and caring staff, excellent breakfast, responsive to your needs
Séjour de 1 nuit en août 2023

10/10 Excellent

Jorge

Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Fay

Les points forts : Propreté et personnel et service
Nice rooms. Ill rate the rooms around 4.5 stars but I was disapointed that I had to catch an early flight and was unable to get a proper sleep because the guests next room decided to have a huge party there with loud music and screaming. No respect at all. Told the reception about switching rooms but unfotunately, they got none left vacant for that.. Ill recommend staffs walking around in the night to ensure the place is quiet so some guests can have their sleep. Especialy the ones transiting over for an early flight out of POM.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Rodney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic
Séjour de 2 nuits en juin 2023

8/10 Bien

Larissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

8/10 Bien

Rabi

Voyage d’affaires
Les points forts : Propreté
Ok.
Séjour de 1 nuit en janvier 2023

8/10 Bien

Dr Paula

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We loved the very comfy beds. The most softest beds we’ve ever slept in. The room and bathroom amenities were great. However, we waited 50 mins for the reservation team to confirm our online booking reservation. Also we can’t control the temperature in our room so we were hot a couple of nights in the room.

8/10 Bien

Sharee

Séjour de 1 nuit en décembre 2022

10/10 Excellent

brian, honolulu

Les points forts : Propreté, personnel et service, équipements
Wonderful customer service !! And the room was clean and comfortable! They helped me SO much with transportation too— I’m very grateful !
Séjour de 1 nuit en septembre 2022

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Personnel et service
Rooms are very old and tired. Not very clean either.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay..friendly and courteos staff too
Séjour de 1 nuit en juin 2022
Réponse de Crown Hotel Team le 13 juil. 2022
Dear Christina, We thank you for taking time out to post a review,we hope you enjoyed your stay and look forward to welcome you on your next stay. Regards

6/10 Satisfaisant

John

Séjour de 8 nuits en janvier 2022

4/10 Médiocre

Judy

Séjour de 4 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good music , nice food, quality beer. 3.5 weeks of good service
Séjour de 1 nuit en février 2021
Réponse de Tracey Tokana le 21 févr. 2021
Thank you for staying at Crown Hotel and thank you for your positive feedback , we hope you enjoyed your stay.

8/10 Bien

Geraldie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service is good. Area is safe. Good facility. Seaview is great.
Séjour de 1 nuit en décembre 2020
Réponse de Tracey Tokana le 27 déc. 2020
Dear Geraldie, Thank you for your feedback and we hope you enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en novembre 2020
Réponse de Tracey Tokana le 16 déc. 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice beach market. Can be expensive especially tours.
Séjour de 2 nuits en février 2020
Réponse de Tracey Tokana le 16 déc. 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice views from our room. Friendly efficient staff.
Séjour de 1 nuit en février 2020
Réponse de Tracey Tokana le 16 déc. 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are great! It what makes the hotel special
Séjour de 3 nuits en février 2020
Réponse de Tracey Tokana le 16 déc. 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2020

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de Tracey Tokana le 16 déc. 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Staff very friendly, and efficient. Good choice of eating options in the hotel. Hotel clean and comfortable but a bit old and tired looking. One really annoying feature during our 4 day stay - every day, our room keys failed and needed re-setting, sometimes twice a day (at first we thought it was our fault for putting them next to mobile phones, but it turned out to be a fault with the hotel system).
Séjour de 4 nuits en mars 2019
Réponse de Tracey Tokana le 16 déc. 2020
Dear Guest, Thanks for letting us know we take your comments into consideration. Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Was central for family to visit.We enjoyed being there .No complaints
Séjour de 6 nuits en mars 2019
Réponse de Tracey Tokana le 16 déc. 2020
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019

8/10 Bien

Darrel

Les points forts : Propreté, personnel et service, confort de la chambre
Not so good
Séjour de 2 nuits en octobre 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very old hotel that needs urgent renovation. The whole room is outdated. Good for the 80’s maybe
Séjour de 2 nuits en septembre 2018
Réponse de Pauline Sigoli le 25 sept. 2018
Dear Guest, Thanks for letting us know we take your comments into consideration. Kind regards,

6/10 Satisfaisant

Poul

some positives, some lacking
Good courtesy bus, though requires some waiting. Nice 20 minute drive to see the area. Beautiful seaview from room, comfortable beds and pillows, a safe, nice room and bathroom with good toiletries, dressing gown and slippers. It took a while to get a spare bed, but they were very busy with many guests arriving for a big conference. The bedroom freezer needed defrosting and leaked to form a puddle on the floor. The microwave plate was dirty. The pool was basic: good pizza by the poolside, but the water was a bit dirty and the pool not very big or very attractive area. This was my main disappointment as that is what we wanted to use for the afternoon, which we still did, but not as exciting as we had hoped. Nice PNG tourist looks through the hotel. General service was reasonable and friendly. Good buffet breakfast with wide variety of cereal, fruit, rolls/pastries,juices, English fried food. Some flavour was a bit lacking, but then meat tastes in general in PNG are different to UK. Overall, I wouldn't rate it to equal a 4 star British hotel, but then PNG is not a modern country, so if you want high quality, then pay more for a more superior hotel. Still an enjoyable and relaxing stay.
Séjour de 1 nuit en août 2018
Réponse de Pauline Sigoli le 28 août 2018
Dear Sir/Madam, We value your comments and will take in to consideration. Kind regards Pauline Sigoli

6/10 Satisfaisant

Ana María

En la recepción muy mal porque a pesar de haber ya cancelado mi estadía y tener el número de reserva de Hotels.com no me querían dejar hacer el check in porque su sistema tenía problemas y no figuraba en él la reserva. Fue necesario esperar como 45`, llamar a Hotels.com, que ellos llamaran al hotel e insistieran para que me dejaran hacer el check in. Muy mal comienzo.
Séjour de 3 nuits en août 2018
Réponse de Pauline Sigoli le 25 sept. 2018
Dear Anna, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Kind regards