Dear Mark, Thank you for sharing a review on your recent stay with us. Please accept my apologies about the noise you experienced from your room of guests walking on the stairs. I am delighted your loved your stay and found our team very kind. We hope to welcome you back in the near future. Kind Regards, Duty Manager

Dear Christine, Thank you for taking the time to share a review on your recent return stay with us. I am delighted you had a lovely stay and were pleased with your room and found our team very helpful. I am very happy you enjoyed your meal and drinks in our Nineteenth bar. Please accept my apologies that the duvet was too small for your bed, however I am happy our team quickly sorted this for you.I do apologise our pool area was crowded and there were towels out. Our leisure attendants do multiple walk rounds of the area to ensure its clean and tidy. I will pass your feedback to our Spa and Leisure manager. I am also very sorry our sauna was closed during the time of your stay. This is not a normal occurrence here at Gleddoch House, unfortunately there was an unexpected fault that required urgent maintenance. I understand this is frustrating, I do hope this did not impact your experience. We hope to welcome you back in the future.Kind Regards, Duty Manager

Dear Ann, Thank you for sharing a review on your stay with us. I am very happy you were pleased with the excellent standards of your room and the comfortable chairs. Please accept my apologies there were no instructions for your coffee machine. I will pass your feedback to our Housekeeping team to ensure this is not missed in the future. Feedback is valuable to us as it allows us to improve our standards of service, so I thank you for bringing to my attention. We hope to welcome you back in the near future. Kind Regards, Duty Manager