Dear Catherine,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.I am deeply concerned that your recent experience at the Best Western Plus Barclay Hotel was well below your expectations. Please accept my sincere apology, guest satisfaction is the goal at the Best Western Plus Barclay Hotel and we take great pride to bring the level of this hotel above our competitors.Please know that we are taking your feedback to heart and focusing on improving. We try at every opportunity to make our guest’s stay as comfortable as possible with no issues to cause any undue stress. We are always looking for ways to improve. I am unsure why you had to go to the front desk for your towels when they are offered in our hot tub area. Our bathroom amenities are offered in the large environmental bottles attached to the bathroom walls, so I am unsure what you had to go to the front desk for but I apologize if they were not offered in the room. I am sorry you disapproved of our rates however you did accept them when making your booking. It is always our desire to have our guests let us know if there are problems during their stay so It is also our Front Desk Agents mission to ask, “How was your stay”. I am sorry I did not get this opportunity to address your concerns before you left.Again, I apologize for not meeting your expectations during your stay.Sincerely,Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Ann,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Maureen,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.We are getting excited about our pool as well and it will be open once again on a May long weekend. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear John,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am so glad you found our staff friendly and helpful; they are a pretty great team. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Antoinette,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear you enjoyed our café and its location as well.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Krista,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see a survey with scores of less than 80 percent I consider it an opportunity for improvement. Yes, we strive for perfect fives. I am always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad you found our staff and pillows nice. Our pool is advertised as seasonal and opens every year on the May long weekend and stays open until Thanksgiving weekend. With all this great weather it is hard not to want to go in. I apologize for not having it open sooner but we must wait for it to be inspected every year before opening. Our inspection is set of May 9th this year. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Vesna,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear you enjoyed our café. I do apologize for the height of our beds, and I will definitely look into the firmness as well. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Bernd,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Doreen,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. We have several different room type options. Please let us know if you require a microwave on your next visit and we will be happy to book you into a room that best suits you. I am happy to hear our team remembered you and was able to be helpful and welcoming. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Mike,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am so glad to hear you enjoyed your suite and you found we gave you good value as well.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Michaela,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see a survey with scores of less than 80 percent I consider it an opportunity for improvement. Yes, we strive for perfect fives. I am always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Heather,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. When I see surveys with a score of 80 percent, I consider it an opportunity for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. I am glad you enjoyed your stay, but I am so sorry to hear your room smelled of smoke. We really are a smoke-free building but unfortunately some guests feel this doesn’t apply to them. Please accept my apologies, if the hotel wasn’t full, we would have graciously moved you.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Melanie,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am so glad you found our front desk great. I think so too. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Justin,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you for your honest opinions, I consider them opportunities for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property. I’m glad you found your room clean, and the staff were friendly, and you enjoyed your breakfast. I apologize for the disturbance from the event held that evening. They ended up being louder than expected and I am so sorry you needed ear plugs.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. Again, thanks for taking the time and your business. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Taylor,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Lauren,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Christina,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Robin,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear you liked our location and enjoyed your breakfast.I truly appreciate the 5 out of 5.Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Ashley,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Hello,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad to hear your check in was friendly and I appreciate you letting me know you find our décor getting a little outdated. We are always looking for ways to improve. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Robert,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5.Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Autumn,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us and you found our bed super comfy. We have an amazing team that I am very proud of. Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Maria,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am glad you found our beds and room comfortable. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Thyme,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Dear ILHYUN,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 10 out of 10. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Hamidreza,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.I am deeply concerned that your recent experience at the Best Western Plus Barclay Hotel was well below your expectations. Please accept my sincere apology, guest satisfaction is the goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors.I noticed that you rated us in the lower portion of satisfaction in many key areas of our business. Please know that we are taking your feedback to heart and focusing on improving. We try at every opportunity to make our guests’ stay as comfortable as possible with no issues causing any undue stress. I apologies for the hot tub being closed during your stay. It looks like it was closed due to an unexpected cleaning from previous guests. It is always our desire to have our guests let us know if there are problems during their stay so It is also our Front Desk Agents mission to ask, “How was your stay”. I am sorry I did not get this opportunity to address your concerns before you left.Again, I apologize for not meeting your expectations during your stay.Sincerely,Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Shannon,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am excited to hear you had such a wonderful stay with us. We have an amazing team that I am very proud of.Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Shazia,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services. We hope you enjoyed your time in the Alberni Valley and experienced some of its beauty. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I truly appreciate the 5 out of 5. Again, thanks for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Pamela,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our products and services.Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it. I am really glad to hear you found our beds and bedding nice. We do our best here.Again, thank you for taking the time and have a great day! Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel

Dear Brian,Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Although you rated us very highly, thank you; I did notice that we have room for improvement to get the 10’s that we strive for.When I see surveys with scores under 5, I consider them opportunities for improvement. Yes, we strive for perfect fives and are always very interested in opportunities on how to improve our guests’ experience while staying with us. Is there something that we can do differently to change your perception of our property? Your feedback is very much appreciated, and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Plus Barclay Hotel, and we take great pride in bringing the level of this hotel above our competitors. Sincerely, Annette ClementGeneral ManagerBest Western Plus Barclay Hotel