Avis sur Sonesta Select Pleasant Hill
Sonesta Select Pleasant Hill
2250 Contra Costa Blvd, Pleasant Hill, CA
Avis
8,6
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Stephen, thank you for your continued loyalty to Sonesta Select Pleasant Hill. It is wonderful to hear that you find our cleanliness and parking facilities satisfactory. We understand your concern about the early check-in fee and will always strive to provide the best value for our guests. Looking forward to your next stay with us.
10/10 Excellent
Michael
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 23 mai 2024
Michael, thank you for your positive feedback! We're thrilled to hear you had a nice experience at Sonesta Select Pleasant Hill. We look forward to welcoming you back soon!
10/10 Excellent
Torkhuu
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Torkhuu
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Torkhuu, thank you for the positive feedback! The team at Sonesta Select Pleasant Hill is delighted to hear you had a nice stay. We're looking forward to welcoming you back!
6/10 Satisfaisant
Gary
Voyage en couple
21 mai 2024
Les points forts : Personnel et service et équipements
Gary
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Gary, thank you for sharing your feedback. We're sorry to hear about the concerns you had with your room and the hallway. Rest assured, your comments have been noted and will be addressed. We appreciate your input and hope to improve your experience in the future.
10/10 Excellent
Eric
Voyage d’affaires
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Eric, thank you for your fantastic feedback! The team at Sonesta Select Pleasant Hill is delighted to hear that you had an all-around great experience. We appreciate your suggestion about breakfast and will certainly take it into consideration. We hope to welcome you back soon!
10/10 Excellent
John
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
John, thank you for your wonderful feedback! The team members at Sonesta Select Pleasant Hill are delighted to hear you had such a positive experience. We're glad to hear that you appreciated the attentive and caring service. We look forward to welcoming you back soon!
10/10 Excellent
Erik
17 mai 2024
Erik
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Thanks for the outstanding rating, Erik!We're delighted your time at Sonesta Select Pleasant Hill was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
6/10 Satisfaisant
Robert
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Robert, thank you for sharing your experience. It is great to hear that you appreciated the convenient location and the nicely updated rooms. We understand that the noise from neighboring rooms was an issue during your stay. We're constantly working on improving the guest experience and your feedback is valuable.
2/10 Horrible
Laura
15 mai 2024
Laura
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 mai 2024
Laura, thanks for your feedback. It’s unfortunate that your experience did not meet your expectations. Your comments are important and they help us improve. We hope to have another chance to provide you with a better experience in the future.
8/10 Bien
Daniel
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Daniel, thank you for your input. Sonesta Select Pleasant Hill acknowledges your observations regarding our parking fee. We assure you that our prices remain competitive within the area and we work tirelessly to provide the highest quality service for our guests. We appreciate your insights and look forward to welcoming you back in the near future.
6/10 Satisfaisant
Paige
Voyage avec des animaux de compagnie
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Paige
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Paige, we appreciate you sharing your feedback. We're sorry to hear about the disturbances due to exterior noise. While we can't control outside conditions, we are striving to improve upon the things we can control to ensure a more relaxing stay for our guests. Should you choose to return, we'd be keen to assign you a room that's more insulated from such distractions.
4/10 Médiocre
sarah
6 mai 2024
sarah
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Sarah, we regret to hear of any confusion surrounding the room selection. Each guest's experience is important to us and we aim to ensure satisfaction across all aspects of stay and we apologize for any miscommunication in this regard. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.
10/10 Excellent
Veronica
5 mai 2024
Les points forts : Propreté et personnel et service
Veronica
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 mai 2024
Veronica, thank you for rating us so highly! It's wonderful to know that your stay at Sonesta Select Pleasant Hill met your expectations. We really appreciate your feedback and look forward to providing you with another excellent experience on your next visit.
10/10 Excellent
Dominick
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominick
Séjour de 1 nuit en mai 2024
10/10 Excellent
Barbara
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Barbara, thank you for choosing to stay at the Sonesta Select Pleasant Hill. We're thrilled that you've rated us highly and we hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Jason
5 mai 2024
Les points forts : Propreté et personnel et service
Jason
Séjour de 3 nuits en mai 2024
8/10 Bien
Cheri
Voyage d’affaires, Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheri
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Cheri, it's reassuring to know you felt safe during your daytime stay at Sonesta Select Pleasant Hill. We understand your concerns about venturing out in the evening. Our team strives to maintain a high standard of security. We appreciate your feedback and hope your next stay with us exceeds expectations.
2/10 Horrible
Christina
Voyage d’affaires
29 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is incredibly important to us, and we regret that we fell short of meeting your expectations.Upon reviewing your concerns, we understand the gravity of the situation and would like to extend our deepest apologies for the multiple issues you encountered. It is unacceptable that your room was not cleaned, your garbage was left unattended, and you experienced difficulty in reaching our front desk. Additionally, the state of the bathroom upon your check-in is unacceptable and does not reflect the high standards we strive to maintain.Please rest assured that we take your feedback seriously, and we are actively addressing the issues you have raised with our team to prevent such occurrences in the future. Your experience does not align with the level of service we aim to provide, and we are committed to making improvements to ensure that all our guests have a comfortable and enjoyable stay. Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Thank you.
10/10 Excellent
robin
28 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
robin
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Robin, we appreciate your feedback. We understand that the hotel's location at a bustling intersection might have caused some noise disruptions. We hope that the rest of your stay with us at Sonesta Select Pleasant Hill was enjoyable and that you had a chance to take advantage of our amenities. Looking forward to welcoming you back, possibly in a quieter room option.
10/10 Excellent
Charles, Sunnyvale
Voyage d’affaires
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Charles, it's wonderful to see that you appreciated the strategic location of Sonesta Select Pleasant Hill. The ease of access is certainly one of the things our guests love most. We look forward to welcoming you back in the near future.
10/10 Excellent
Josiah
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josiah
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for the 5/5 rating, Josiah!It's excellent you enjoyed your time at Sonesta Select Pleasant Hill so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Anahi
Voyage en couple
25 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anahi
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Anahi, thank you for choosing Sonesta Select Pleasant Hill for your stay! We're thrilled to hear you appreciated the peaceful atmosphere and convenience of our location. It sounds like you truly made the most of it! We hope to see you again soon for another enjoyable experience.
10/10 Excellent
Marina
24 avr. 2024
Marina
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 mai 2024
Marina, we're thrilled to hear that your stay at Sonesta Select Pleasant Hill met your expectations. Your feedback is greatly appreciated, and our team is looking forward to welcoming you back the next time your travels bring you to our area. Safe travels!
8/10 Bien
Christina
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté et personnel et service
Christina
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Christina, we're pleased to hear that your stay at Sonesta Select Pleasant Hill was largely enjoyable. We regret any inconveniences you experienced due to the elevator situation, especially during such a busy time. We appreciate your kind words about our friendly team members. We're looking forward to welcoming you back, hopefully making your next visit even smoother. Thank you!
10/10 Excellent
Laura
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 19 avr. 2024
Laura, thank you for choosing Sonesta Select Pleasant Hill and sharing your feedback. We're pleased to hear that our convenience and cleanliness met your expectations. We look forward to welcoming you back in the future.
6/10 Satisfaisant
Dennis
13 avr. 2024
Les points faibles : Personnel et service
Dennis
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for sharing, Dennis.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
10/10 Excellent
Natasha
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natasha
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Natasha, we're thrilled to hear you enjoyed your stay at Sonesta Select Pleasant Hill. Our team members are always ready to help ensure your comfort. We're looking forward to welcoming you back on your next visit.
2/10 Horrible
Jesus, Sugarland
Voyage d’affaires, Voyage en couple
11 avr. 2024
Les points faibles : Propreté et équipements
Jesus
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 11 avr. 2024
Jesus, it appears there was a misunderstanding regarding our room service policy during your stay. We hope to clarify and improve these processes, and this includes the timely cleaning of rooms. We appreciate your feedback, and it helps us to enhance our procedures in this regard. We hope that your future visits will exceed expectations.
10/10 Excellent
Dennis
8 avr. 2024
Dennis
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Dennis, it seems you truly enjoyed your stay at Sonesta Select Pleasant Hill. We highly value your feedback and the perfect score you have given us. Thank you so much! We look forward to the opportunity to provide you with another outstanding stay in the future.
10/10 Excellent
Glenn, Martinez
6 avr. 2024
Glenn
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 avr. 2024
Glenn, we are sincerely delighted to hear about your experience at Sonesta Select Pleasant Hill! It warms our hearts when guests appreciate and enjoy their stay. We hope to have an opportunity to serve you again in the future. Thank you for your positive rating on Expedia!
10/10 Excellent
Luis
5 avr. 2024
Luis
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Thanks, Luis! It's outstanding your time at Sonesta Select Pleasant Hill was fantastic. We can't wait until your next visit!
10/10 Excellent
Ricardo
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Ricardo, it's always delightful to hear from guests like you who have enjoyed their stay. We're glad to know that Sonesta Select Pleasant Hill was able to provide you with a good experience. We truly appreciate your feedback and look forward to your next visit.
4/10 Médiocre
Carol
27 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Carol
Séjour de 7 nuits en mars 2024
Réponse de Hotel Staff le 27 mars 2024
We wanted to reach out to you regarding your recent stay at our hotel.First and foremost, please accept our sincerest apologies for the inconvenience and discomfort caused by the blood stains on the sheets and pillowcases in your room. We understand how unsettling and unacceptable this must have been for you, and we want to assure you that this does not meet the standards of cleanliness and hygiene that we strive to maintain.Please rest assured that we have taken immediate action to rectify this issue. Our housekeeping team has thoroughly inspected and replaced all affected linens to ensure that they meet the highest standards of cleanliness for our guests. Additionally, we have conducted a thorough review of our housekeeping protocols to prevent such incidents from occurring in the future.Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations during your stay. As a gesture of goodwill, we would like to offer you [compensation or discount, if applicable] on your next stay with us.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
8/10 Bien
roosevelt
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
roosevelt
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Roosevelt, thank you for choosing to stay at Sonesta Select Pleasant Hill and for acknowledging our excellent service. We earnestly strive to meet our guests' needs and are delighted to learn that we met yours. Looking forward to welcoming you back in the future.
10/10 Excellent
Jarumhi
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jarumhi
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Jarumhi, we appreciate your kind words about the rooms at Sonesta Select Pleasant Hill. It's wonderful to hear you loved the curtains and found the sleeping conditions ideal for a good rest. The team will be delighted to hear the beds and pillows added to your comfort. We're looking forward to your next stay with us.
4/10 Médiocre
Annette
22 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Annette
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Annette, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
10/10 Excellent
Carlos
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Carlos, it's delightful to hear you appreciated Sonesta Select Pleasant Hill's strategic location. We hope to welcome you back again soon for another top-notch experience.
10/10 Excellent
O'zie
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
O'zie
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 mars 2024
O'zie, it's great to hear you enjoyed your stay at Sonesta Select Pleasant Hill. We're delighted to hear our convenient location and the nearby restaurants added value to your stay. Hope to see you back soon!
8/10 Bien
Harry
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harry
Réponse de Customer Service le 20 mars 2024
Thank you for sharing your thoughts with us, Harry!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select Pleasant Hill. Thank you and have a lovely day!
2/10 Horrible
Celia
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Celia
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Celia, we regret to hear that your experience fell short of your expectations. The issue with unpleasant odors and noise disturbances you've mentioned is not reflective of our usual standards. We appreciate your patience with our front desk team. While it's difficult to control the behavior of all guests, our intentions are to create a calm and relaxing environment for everyone. We are considering the points you've raised and working on ways to improve. Thank you for your feedback.
4/10 Médiocre
Kevin
Voyage en couple
18 mars 2024
Kevin
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Dear Guest,First and foremost, I want to extend my sincerest apologies for the unacceptable experience you had during your recent stay at our hotel. It deeply concerns me to learn about the issues you encountered with the cleanliness of the shampoo and body wash provided in your room. This is completely unacceptable and falls well below the high standards of cleanliness and hygiene that we strive to uphold.I want to assure you that we take your feedback very seriously and have launched a thorough investigation into this matter. Rest assured that we will take immediate corrective action to address the root cause of this issue and ensure that it does not happen again in the future.I understand how disappointing and frustrating it must have been for you to experience such a situation, especially when you were looking forward to a comfortable and enjoyable stay. Please know that your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience or discomfort caused. Additionally, I will personally oversee the inspection of our housekeeping procedures and products to prevent any similar incidents from occurring again.Once again, please accept my sincere apologies for the inconvenience and disappointment you experienced. We truly value your feedback, as it helps us to continuously improve our services and ensure that every guest has a pleasant and memorable stay with us.If you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact me directly at the hotel.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
10/10 Excellent
Anahi
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anahi
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Anahi, we're thrilled to know your stay at the Sonesta Select Pleasant Hill was enjoyable. It's great to hear our team members could accommodate your needs by providing a microwave, and you found our location convenient with several stores within walking distance. We're also glad the pricing met your satisfaction. We're looking forward to your next stay with us.
10/10 Excellent
Nadav
17 mars 2024
Nadav
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Thank you for this excellent rating, Nadav!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select Pleasant Hill! We'd love to host you again someday for yet another unforgettable visit.
6/10 Satisfaisant
Benjamin
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Benjamin, we appreciate your feedback and we're glad to hear that you found our accommodations to be a good value and clean. Your comments have highlighted areas to review in order to enhance our guests' experience. In particular, potential updates to kitchen amenities and rethinking our approach to parking pricing are key points we will consider. We hope you will give us another opportunity to serve you better in the future.
4/10 Médiocre
Shannon
16 mars 2024
Shannon
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Shannon, while your rating indicates that your stay was not up to expectations, it’s regrettable that we don't have specific feedback to address. For us to improve, we urge guests to share their concerns during their stay or through reviews. Nevertheless, we are committed to enhancing our services for a better experience next time.
8/10 Bien
Kathryn
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 mars 2024
Kathryn, it's wonderful to know that you enjoyed your stay at Sonesta Select Pleasant Hill. We're thrilled to hear that our location, room comforts and pet-friendly policy were to your liking. We apologize for any inconvenience you experienced with our breakfast service and the in-room coffee. Your feedback in these areas will be taken into consideration. We also take note of your comments regarding additional bedding and towel needs, and affirm this was likely due to the original booking details. Thank you for your balanced review and we are looking forward to welcoming you back when you return to the area.
10/10 Excellent
Allan
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allan
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Allan, thank you for choosing to stay at Sonesta Select Pleasant Hill and for sharing your stellar rating. We genuinely appreciate your support and can't wait to welcome you back in the future for another outstanding experience. Safe travels until then!
10/10 Excellent
Samer
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samer
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 29 févr. 2024
Samer, it's wonderful to hear your stay at Sonesta Select Pleasant Hill met your expectations. We strive to provide an excellent stay for all of our guests and your thumbs up is greatly appreciated. We look forward to hosting you again soon.
10/10 Excellent
Dennis
Voyage d’affaires
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 29 févr. 2024
Dennis, thank you for choosing Sonesta Select Pleasant Hill and for your succinct review. We appreciate your recognition of our cleanliness and safety. It is our priority to maintain a clean environment and ensure the wellbeing of our valued guests. We can't wait to serve you during your next visit.
8/10 Bien
Halima
Voyage en famille
26 févr. 2024
Les points forts : Personnel et service et équipements
Halima
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Dear Guest,Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you may have encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure the comfort and satisfaction of our guests.Upon receiving your report(in person), our team immediately conducted a thorough inspection of the room in question. While we did not find any evidence of pests or insects during our inspection, we take reports of this nature very seriously and have taken proactive measures to address any potential concerns.The comfort and well-being of our guests are of utmost importance to us, and we have implemented additional measures to ensure that our rooms maintain the highest standards of cleanliness and comfort.If you have any further concerns or questions, please do not hesitate to reach out to our front desk team, who will be more than happy to assist you in any way they can.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.Thank you for choosing Sonesta Select and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.