Avis sur Valentin Imperial Rivera Maya All Inclusive - Adult Only
Valentin Imperial Rivera Maya All Inclusive - Adult Only
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
28 mars 2022
Séjour de 9 nuits en mars 2022
10/10 Excellent
PERRO-GUEFFIER
2 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PERRO-GUEFFIER
Séjour de 2 nuits en décembre 2021
Réponse de Isabel Casanova le 5 janv. 2022
Dear guest,
We truly thank you for the kind comments you have shared about your latest experience at Valentin Imperial Riviera Maya
We will be happy to welcome you in your next visit
Regards
8/10 Bien
Steven
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 5 nuits en mai 2024
10/10 Excellent
Hugh
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hugh
Séjour de 5 nuits en mai 2024
10/10 Excellent
Gregor
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregor
10/10 Excellent
Stephanie
Voyage en famille, Voyage en groupe, Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 7 nuits en mai 2024
10/10 Excellent
John
Voyage en groupe
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 8 nuits en mai 2024
Réponse de Isabel Casanova le 23 mai 2024
Dear John, Thank you so much for your wonderful review! We are thrilled to hear that you found Valentin Imperial Riviera Maya to be the nicest resort you have ever visited and that you enjoyed our amazing food and top-notch services.Our team works hard to ensure every guest has an exceptional experience, and your kind words mean the world to us. We truly appreciate your feedback and look forward to welcoming you back for another incredible stay.
8/10 Bien
Corrina
Voyage en famille
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Corrina
Séjour de 7 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Corrina, It's great to hear that you consistently enjoy your stays at Valentin Imperial Riviera Maya, and we sincerely appreciate your feedback on ways we can enhance your experience. Thank you for taking the time to share all of your thoughts, comments and observations. Thank you for your continued support and loyalty, and we look forward to welcoming you back for another wonderful stay. We hope to welcoming you back soon again.
10/10 Excellent
Martina, Grand Island
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martina
Séjour de 10 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Martina,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the beautiful grounds, excellent dining options, and variety of activities available at Valentin Imperial Riviera Maya. We can't wait to welcome you back for another fantastic experience!Warm regards,
10/10 Excellent
Stamatis
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stamatis
Séjour de 7 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Stamatis, Thank you for your fantastic review! We're thrilled to hear that you enjoyed the best food during your stay at Valentin Imperial Riviera Maya. It's great to know that our restaurants left such a positive impression on you. We look forward to serving you again soon for another culinary delight!Warm regards,
8/10 Bien
Jenny
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenny
Séjour de 5 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Jenny,Thank you for rating us 4 stars! We appreciate your feedback and are delighted to hear that you enjoyed your experience at Valentin Imperial Riviera Maya.If there's anything specific you'd like to share with us to help make your next visit even better, please feel free to reach out. We look forward to welcoming you back soon for another memorable stay.
10/10 Excellent
Michael
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 6 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Michael, Thank you so much for your kind words and for being a loyal guest at Valentin Imperial Riviera Maya. We are thrilled to hear that you enjoyed your stay and found our staff, service, and dining options exceptional. It's wonderful to know that our rooms and service exceeded your expectations, even compared to other esteemed properties like the Ritz Carlton in Half Moon Bay.Your continued support means the world to us, and we are delighted to hear you are already planning your 7th visit. We look forward to welcoming you back and providing another unforgettable experience.
2/10 Horrible
Gabrielle
Voyage en couple
17 mai 2024
Les points faibles : Personnel et service et équipements
Gabrielle
Séjour de 7 nuits en mai 2024
10/10 Excellent
Zak Manuel
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zak Manuel
Séjour de 3 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Zak,Thank you for your kind words! We're thrilled to hear that you had an amazing stay at Valentin Imperial Riviera Maya. We look forward to welcoming you back for another wonderful experience soon!
10/10 Excellent
Jennifer J
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer J
Séjour de 7 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Jennifer, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our beautiful resort and received the best service from our friendly and helpful staff. It’s great to know that you appreciated the diverse food options, great pools, and beautiful beach views with plenty of seating.We apologize for the inconvenience you experienced with the cart service. Your feedback is valuable, and we will work on improving the availability and frequency of the carts to enhance our guests' experience.We look forward to welcoming you back to Valentin Imperial Riviera Maya for another memorable stay.
8/10 Bien
Tennille
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tennille
Séjour de 5 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Tennille,Thank you for taking the time to share your detailed feedback and for rating us 4 stars! We are delighted to hear that you enjoyed our resort and found our staff to be friendly and attentive. It’s wonderful to know that you appreciated the cleanliness of your room and had an overall nice experience.We apologize for the minor issues with the room's air quality. Your comments regarding the muggy conditions and musty odor have been noted, and we will address these concerns to ensure a more comfortable stay for our guests in the future.We hope to have the pleasure of welcoming you back to Valentin Imperial Riviera Maya for an even more enjoyable stay.Warm regards,
10/10 Excellent
Joel
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joel
Séjour de 5 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Joel, Thank you for your enthusiastic review! We are thrilled to hear that you love Valentin Imperial Riviera Maya. It’s always a pleasure to know our guests have such a wonderful experience. We look forward to welcoming you back to your favorite resort soon!
10/10 Excellent
Cobie
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cobie
Séjour de 5 nuits en avril 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Cobie, Thank you for your kind words! We are delighted to hear that you enjoyed the great beach and food at Valentin Imperial Riviera Maya. Our team is dedicated to providing a wonderful experience, and your feedback is truly appreciated. We look forward to welcoming you back for another fantastic stay.
10/10 Excellent
Tiffany Ann
Voyage en famille, Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany Ann
Séjour de 5 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Tiffany, Thank you for your kind review! We are delighted to hear that you enjoyed the excellent food choices and restaurants at Valentin Imperial Riviera Maya. Our team takes great pride in offering a diverse and high-quality dining experience. We look forward to welcoming you back soon for another exceptional stay.
10/10 Excellent
Denis
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denis
Séjour de 5 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Denis, Thank you for your wonderful review! We are thrilled to hear that you found Valentin Imperial Riviera Maya to be a beautiful and relaxing place. Your perfect 10/10 rating means a lot to us. We are excited to hear that you are thinking of returning and look forward to welcoming you back for another fantastic stay.Warm regards,
10/10 Excellent
Stacy
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stacy
Séjour de 7 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Stacy, We are very happy to know that you had an amazing stay. Thank you very much for rating us with 5 stars and for taking the time to do so.We hope to welcoming you soon again.
10/10 Excellent
victor m
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
victor m
Séjour de 6 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Victor,Thank you for your positive review! We're thrilled to hear that everything was great during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a fantastic experience. We look forward to welcoming you back soon for another wonderful stay!Warm regards,
10/10 Excellent
BRADLEY, Greenwood
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BRADLEY
Séjour de 4 nuits en mai 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Bradley, We are very happy to know you had an amazing time with us, thank you for taking the time to rate us with 5 stars. We hope to welcoming you back soon again,
10/10 Excellent
steven
Voyage en famille, Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steven
Séjour de 7 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Steven, That's fantastic to hear! Your loyalty means the world to us. We're thrilled to hear that you've had seven great stays with us, and we're delighted that you enjoy our hibachi dining experience. Thank you for your continued support, and we can't wait to welcome you back for your eighth visit!
10/10 Excellent
Randy
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randy
Séjour de 4 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Randy, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the mildew odor in your room. While we strive to maintain high cleanliness standards, we understand that issues like these can occur, especially in humid environments. Rest assured, we will address this matter with our housekeeping team to ensure that all rooms are fresh and comfortable for our guests.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and to provide you with an even better experience.
10/10 Excellent
joanna
12 mai 2024
Les points forts : Propreté
joanna
Séjour de 2 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Joanna,Thank you for your 5-star rating! We're thrilled to hear that you had an awesome experience with us. We can't wait to have you back again soon!Warm regards,
10/10 Excellent
Erika
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erika
Séjour de 5 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Erika,Thank you for your 5-star rating! We're delighted to know that you had a wonderful experience with us. We hope to see you again soon for another memorable stay!Warm regards,
10/10 Excellent
AYSE ILGIN
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
AYSE ILGIN
Séjour de 6 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Ayse,Thank you for taking the time to rate us! We truly appreciate your 5-star rating. We look forward to welcoming you back soon for another fantastic experience!Warm regards,
10/10 Excellent
Julie A
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie A
Séjour de 6 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Julie, Thank you very much for your kind words about our resort. We're thrilled to hear that you found it beautiful. Providing a stunning and memorable experience for our guests is our top priority, and we're delighted that we were able to create such an impression on your stay.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,
8/10 Bien
Larry Charles
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry Charles
Séjour de 4 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Larry, Thank you for taking the time to provide detailed feedback about your recent stay with us. We're delighted to hear that you found our resort beautiful and that you enjoyed the dining experience.However, we're truly sorry to learn about the challenges you encountered with the accommodations and accessibility during your stay. Your comments regarding the condition of the rooms have been noted, and we will work diligently to address these issues promptly to ensure a more comfortable experience for our guests.Providing a welcoming and inclusive environment for all guests is of the utmost importance to us, and we sincerely apologize for falling short in meeting your needs on this occasion. Your feedback will be shared with our management team and of course we will work with the staffWe appreciate your candid feedback, as it helps us to identify areas for improvement and to continually enhance the guest experience. We hope to have the opportunity to welcome you back in the future and to provide you with a more seamless and enjoyable stay.
10/10 Excellent
Zahra
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zahra
Séjour de 4 nuits en avril 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Zahra, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our staff to be kind and friendly. Providing exceptional service with a warm and welcoming attitude is something we strive for every day, and it's rewarding to know that our efforts made a positive impression on your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to VIRM in the future!
10/10 Excellent
Luiza
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luiza
Séjour de 4 nuits en mai 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Luiza, Thank you kindly for sharing your recent VIRM Experience on this platform, we are happy to know you enjoyed your stayWe hope to welcoming you soon again.
8/10 Bien
Scott
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 6 nuits en avril 2024
Réponse de Isabel Casanova le 7 mai 2024
Hello dear Scott, Thank you for sharing your feedback. We're glad to hear that you enjoyed our pool bars; they are a great way to relax and enjoy a refreshing drink.Your feedback is valuable, thank you for shating all your thougthsIf you have any other suggestions or ideas on how we can make your next visit even better, we'd love to hear from you. We hope to welcome you back to Valentin Imperial Riviera Maya soon!Best regards,
8/10 Bien
Siang Hui, Chapel Hill
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siang Hui
Séjour de 7 nuits en avril 2024
Réponse de Isabel Casanova le 7 mai 2024
Hi Siang, Thank you for returning to Valentin Imperial Riviera Maya for your second visit and for sharing your detailed feedback. We're glad to hear that you enjoyed the great service from our staff, and we're delighted that Café Sisal and the yoga session with Zyanya made a positive impression. Your suggestion for a yoga studio by the beach is fantastic—I'll definitely pass it along to our team for consideration.However, I'm sorry to hear that the taste of our food didn't meet your expectations, especially at Taman Sari. We aim to provide a diverse and delicious dining experience, so it's concerning to hear that this wasn't the case for you. Your feedback is crucial in helping us improve, and we hope to welcome you back for an even better experience in the future. If there's anything we can do to make your next stay more enjoyable, please let us know.
10/10 Excellent
Jesse Alan
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesse Alan
Séjour de 5 nuits en avril 2024
Réponse de Isabel Casanova le 7 mai 2024
Dear Jesse, Thank you for choosing Valentin Imperial Riviera Maya for your first visit to Mexico! We're delighted to hear that you had a wonderful stay and that our friendly staff and excellent food made a great impression.It sounds like you enjoyed the warm ocean and pool during the hot weather—it’s the perfect way to cool off and relax. We’re glad you found everything to your liking, and we hope you made some fantastic memories.If you have any other feedback or stories from your trip, we’d love to hear them. We look forward to welcoming you back for another amazing visit in the future!Best regards,
10/10 Excellent
Tim
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 5 nuits en avril 2024
Réponse de Isabel Casanova le 7 mai 2024
Dear Tim, Thank you kindly for sharing your rating letting us know by it, that you enjoyed your stayWe hope to welcoming you soon again!
10/10 Excellent
Thomas
Voyage en couple
4 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 3 nuits en avril 2024
Réponse de Isabel Casanova le 7 mai 2024
Dear Thomas, Thank you for your review! We're delighted to hear that you found our resort beautiful and our staff friendly. It's always our aim to provide a warm and welcoming environment for our guests.If you have any additional feedback or highlights from your stay, we'd love to hear more. We look forward to welcoming you back to Valentin Imperial Riviera Maya for another wonderful visit!Best regards,
10/10 Excellent
Vahid
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vahid
Séjour de 4 nuits en avril 2024
Réponse de Isabel Casanova le 7 mai 2024
DearVahidThank you for taking the time to share your feedback with us. We value your comments about the food and the beach, and we'll certainly take your suggestions into consideration as we continue to improve. Our goal is to ensure every guest has a fantastic experience, so your feedback is important to us.If you have any more suggestions or specific ideas for improvement, we'd love to hear from you. Thank you again for staying with us, and we hope to welcome you back soon to see the positive changes we've made.
6/10 Satisfaisant
Kwokping
Voyage en famille
3 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Kwokping
Séjour de 5 nuits en avril 2024
Réponse de Isabel Casanova le 13 mai 2024
Dear Kwokping; Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed the spaciousness, cleanliness, and ambiance of our resort, as well as the dining experiences at our restaurants.We sincerely apologize for the inconvenience and disappointment you experienced regarding the service provided by our bellboy on your departure day. We understand how important timely and courteous service is, especially during the last moments of your stay. Your feedback is invaluable to us, and we will take actions directly to the specific staff member. We strive to provide exceptional service to all our guests, and we regret that we fell short of your expectations on this occasion. Your comments are taken seriously, and we appreciate your patience and understanding.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we pride ourselves on.
8/10 Bien
Christopher
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en mars 2024
Réponse de Isabel Casanova le 2 mai 2024
Hello dear ChristopherThank you for sharing your review! We're glad to hear that you found our resort ideal for an all-inclusive experience, offering a wide range of amenities and activities. It's our goal to provide everything you need for a relaxing and enjoyable stay, with plenty of options for entertainment and dining, all in one place.We appreciate your feedback and are delighted you had a great time. We look forward to welcoming you back soon for another fantastic visit!
10/10 Excellent
Adiel
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adiel
Séjour de 4 nuits en avril 2024
Réponse de Isabel Casanova le 2 mai 2024
Hi dear Adiel,Thank you for taking the time to share your feedback with us. We're glad to hear that the service met your expectations. However, we're sorry to learn that the food did not meet your standards. We strive to offer a variety of high-quality dishes, so your comments are valuable as we work to improve.If you have any specific suggestions on how we can enhance our food offerings, we'd love to hear from you. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide an even better experience.
10/10 Excellent
Ana Cristina
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana Cristina
Séjour de 3 nuits en avril 2024
Réponse de Isabel Casanova le 2 mai 2024
Hola Ana Cristina,¡Gracias por tu reseña! Nos alegra saber que recibiste un excelente servicio y que todos fueron super amables contigo. Nos esforzamos por ofrecer una experiencia acogedora y satisfactoria a nuestros huéspedes, por lo que tus palabras son muy gratificantes.Esperamos darte la bienvenida nuevamente para otra estancia inolvidable. Gracias por elegirnos.Saludos cordiales,
10/10 Excellent
Brent, WAUWATOSA
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brent
Séjour de 10 nuits en avril 2024
Réponse de Isabel Casanova le 2 mai 2024
Dear Brent, Thank you kindly for sharing your rating with us we are happy to know you had a great timeWe all hope to have you back soon again
8/10 Bien
Cynthia
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 2 nuits en avril 2024
Réponse de Isabel Casanova le 29 avr. 2024
Dear Cynthia, Thank you for your review. We're glad to hear that you found the hotel beautiful and that you enjoyed your room—it’s great that this was a highlight of your stay.We appreciate your feedback about the food, and we're sorry that the options for breakfast and lunch didn't meet your expectations. We're always looking to improve, so your comments will help us refine our offerings to provide a better experience.Thank you for choosing us, and we hope you'll consider returning.
10/10 Excellent
Martin
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 5 nuits en avril 2024
Réponse de Isabel Casanova le 29 avr. 2024
Dear Martin, Thank you kinldy for your review, we are sure it will help others to visit Valentin Imperial Riviera Maya We hope to have you back soon again.
2/10 Horrible
Milan
27 avr. 2024
Les points faibles : Personnel et service
Milan
Séjour de 4 nuits en avril 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Milan, Thank you for taking the time to leave a rating. We are very sorry to hear that your experience at Valentin Imperial Riviera Maya did not meet your expectations. We value all feedback and would appreciate the opportunity to learn more about what went wrong during your stay.Please feel free to reach out to us directly so we can discuss your experience in detail. We hope to have the chance to welcome you back and provide the exceptional service we are known for.Sincerely,
10/10 Excellent
Kelsey
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelsey
Séjour de 4 nuits en avril 2024
Réponse de Isabel Casanova le 29 avr. 2024
Hi Kelsey, Thank you for your review! We're delighted that you found our resort quiet and secluded—the perfect setting for a relaxing getaway. It's wonderful to hear that you enjoyed your stay.We hope to welcome you back soon for another peaceful and rejuvenating experience. If there's anything we can do to make your next visit even more special, please let us know.
10/10 Excellent
Jan
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 12 nuits en avril 2024
Réponse de Isabel Casanova le 21 mai 2024
Dear Jan, Thank you for taking the time to rate us 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience at Valentin Imperial Riviera Maya, we're delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back soon for another wonderful stay.
10/10 Excellent
lonnie
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lonnie
Séjour de 7 nuits en avril 2024
Réponse de Isabel Casanova le 29 avr. 2024
Dear Ionnie, Thank you very much for sharing your 5 star rating about us and that you described us as Amazing! We are very happy and proud to know our amazing staff took great care of youWe hope to welcome you back soon again.
10/10 Excellent
ABRAHAM
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ABRAHAM
Séjour de 6 nuits en avril 2024
Réponse de Isabel Casanova le 29 avr. 2024
Dear Abraham, Thank you very much for sharing your recent VIRM experience, we are very happy to know you enjoyed itWe look forward to welcoming you back soon again.