Avis sur Riu Yucatan - All Inclusive
Riu Yucatan - All Inclusive
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO
Avis
8,2
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
10/10 Excellent
Solene
2 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour,je recommande :)
Solene
Séjour de 16 nuits en mai 2021
10/10 Excellent
Voyageur vérifié
31 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mai 2019
10/10 Excellent
Thom, Lyon
6 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thom
Séjour de 7 nuits en octobre 2018
8/10 Bien
jb, mexico
18 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien situé, personnel agréable.
jb
Séjour de 7 nuits en août 2018
10/10 Excellent
Mary
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 3 nuits en mai 2024
10/10 Excellent
Pedro, San Marcos
Voyage en famille, Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pedro
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Apreciado Pedro,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu YucatanOnline Reputation Manager
4/10 Médiocre
Amanda
Voyage en famille
18 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amanda
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Yucatán le 23 mai 2024
Dear Amanda,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Jose
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Jose,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
8/10 Bien
Rachel
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Dear Rachel,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Angelo Samuel
Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelo Samuel
Séjour de 7 nuits en avril 2024
Réponse de Hotel Riu Yucatán le 16 mai 2024
Dear Angelo Samuel,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.We hank you very much on behalf of our staff, Angelo!Warmest wishes,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Michael
Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 15 mai 2024
Dear Michael,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Israel
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Israel
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu Yucatán le 14 mai 2024
Estimado Israel,Saber que lo ha pasado bien es la mejor noticia.Muchas gracias por su fantástica valoración.Seguiremos mejorando para ofrecer la mejor experiencia.Y esperamos poder darle la bienvenida de nuevo muy pronto.Saludos muy cordiales,Hotel Riu YucatánOnline Reputation Management
8/10 Bien
Candice
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candice
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 16 mai 2024
Dear Candice,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu YucatanOnline Reputation Manager
2/10 Horrible
German
Voyage en couple
30 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
German
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Dear German,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu YucatanOnline Reputation Manager
6/10 Satisfaisant
Carrie Lee
30 avr. 2024
Carrie Lee
Séjour de 5 nuits en mars 2024
8/10 Bien
PEDRO
29 avr. 2024
Les points forts : Personnel et service
PEDRO
Séjour de 2 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Apreciado PEDRO,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Tomamos nota de sus observaciones.Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu YucatanOnline Reputation Manager
8/10 Bien
oksana
23 avr. 2024
Les points forts : Propreté et personnel et service
oksana
Séjour de 10 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear oksana,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
senad
23 avr. 2024
senad
Séjour de 4 nuits en avril 2024
10/10 Excellent
Liana
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liana
Séjour de 7 nuits en avril 2024
10/10 Excellent
Robert Jeffrey
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert Jeffrey
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear Robert Jeffrey,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Svetlana
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Svetlana
Séjour de 7 nuits en avril 2024
10/10 Excellent
Kateryna
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kateryna
Séjour de 7 nuits en janvier 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 17 avr. 2024
Dear Kateryna,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much.We look forward to working for your family and you again soon.Have a wonderful day, Kateryna!Warmest Regards,Hotel Riu YucatánOnline Reputation Manager
8/10 Bien
Erin Elizabeth
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Erin Elizabeth
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 17 avr. 2024
Dear Erin Elizabeth,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.Kindest Greetings,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Marta
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marta
Séjour de 7 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 17 avr. 2024
Dear Marta,What makes us really happy is learning you enjoyed your stay.Thank you very much for your wonderful review!Wishing to see you again very soon, Marta.Warmest Regards,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Ellen
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ellen
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 avr. 2024
Dear Ellen,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Francois
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francois
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 avr. 2024
Dear Francois,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon, François!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager
8/10 Bien
Lina
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lina
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 17 avr. 2024
Apreciada Lina,Nos complace confirmar que tuvo una excelente estancia.Es para nosotros muy grato leer sus palabras y observar que cumplimos con lo que esperaba de nuestros servicios. Estaríamos muy felices de volver a recibirle y, ofrecerle, otra maravillosa experiencia.Cordialmente, Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Rafael Antonio
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafael Antonio
Séjour de 6 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 avr. 2024
Dear Rafael Antonio,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Matthew
Voyage en famille avec de jeunes enfants, Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 11 avr. 2024
Dear Matthew,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards, MatthewHotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Sunny
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sunny
Séjour de 8 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 11 avr. 2024
Dear Sunny,We thank you very much for taking the time to leave your outstanding review!It is fantastic to learn you enjoyed your stay. We agree the shows are great, the Michael Jackson show is fantastic.We would like to welcome you again soon, Sunny.Wishing you a wonderful day.Kindest Greetings,Hotel Riu YucatánOnline Reputation Manager
10/10 Excellent
Luis
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 6 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 11 avr. 2024
Dear Luis,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Luis!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager
6/10 Satisfaisant
RUTH NOHEMI, SAN NICOLAS DE LOS GARZA
Voyage en famille
29 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
RUTH NOHEMI
Séjour de 5 nuits en mars 2024
8/10 Bien
Fabian, Bakersfield
28 mars 2024
Fabian
Séjour de 6 nuits en mars 2024
8/10 Bien
Kristin
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristin
Séjour de 7 nuits en mars 2024
2/10 Horrible
raul
Voyage en famille
25 mars 2024
Les points faibles : Équipements
raul
Séjour de 3 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Management le 2 avr. 2024
Estimado Raúl,Muchas gracias por elegir Riu y por compartir su comentario. Como creemos firmemente que los huéspedes son lo primero, nos entristece sinceramente saber que no quedó completamente satisfecho con su reciente estancia.Hemos transmitido su reseña al departamento de dirección.Atentamente,Hotel Riu YucatánOnline Reputation Management
8/10 Bien
Carl Douglas
23 mars 2024
Carl Douglas
Séjour de 8 nuits en mars 2024
10/10 Excellent
Arthur
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arthur
Séjour de 9 nuits en mars 2024
Réponse de Online Reputation Manager le 2 avr. 2024
DearArthur,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
edis
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
edis
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 2 avr. 2024
Dear edis,Thank you for taking the time out to leave a great review!We are glad to hear our service met your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu YucatanOnline Reputation Manager
8/10 Bien
Paulina
18 mars 2024
Paulina
Séjour de 4 nuits en mars 2024
4/10 Médiocre
Hashem
18 mars 2024
Les points forts : Propreté
Hashem
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 20 mars 2024
Dear Hashem,Thank you for your review following your recent stay with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again.Until then we wish you all the best,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Tim
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tim
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 20 mars 2024
Dear Tim,thank you for your review of our hotel Hotel Riu Yucatan.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Pier Silvio
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pier Silvio
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 21 mars 2024
Dear Pier Silvio,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Michael David, Grand Rapids
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael David
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 19 mars 2024
Dear Michael David,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
8/10 Bien
Aleksandra
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aleksandra
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 20 mars 2024
Dear Aleksandra,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
Pamela
14 mars 2024
Pamela
Séjour de 5 nuits en mars 2024
6/10 Satisfaisant
Anthony H
Voyage en groupe, Voyage en couple
10 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anthony H
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 11 mars 2024
Dear Anthony H,Thank you for your comment.Please allow us to tell you that we would have liked to know his problems during his stay, so we could have provided him with attention according to his needs.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
6/10 Satisfaisant
Pamela
Voyage en famille
8 mars 2024
Les points forts : Personnel et service
Pamela
Séjour de 4 nuits en février 2024
Réponse de Online Reputation Manager le 11 mars 2024
Dear Pamela,Thank you for your comment.We are pleased to know that you enjoyed the attention provided by our wonderful staff.Please rest assured that we have recorded your concerns and will pass them on to the appropriate departments so that we can continue to continually improve.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager
10/10 Excellent
sheryl k
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sheryl k
Séjour de 7 nuits en février 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 mars 2024
Dear Sheryl K.,Thank you very much for your feedback, we are happy to read that you have had a great time during your visit.It feels very gratifying. We totally agree, wildlife is fantastic, it must be respected and protected.We will be very happy to welcome you again and share another nice stay.Hoping to see you again very soon, Sheryl!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager
8/10 Bien
Bryan
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 9 nuits en février 2024