4 piscines extérieures, parasols de plage, chaises longues

Avis sur Riu Yucatan - All Inclusive

3.5 out of 5
Riu Yucatan - All Inclusive
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 482 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 290 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1002." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Raphaël

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel établissement, mais prix un peu surfait.
Très beau séjour dans un établissement top, avec des buffets nourriture incroyables et une belle plage. Seuls bémols : piscines pas vraiment originales pour un établissent de ce standing, quelques rénovations sont à prévoir, surtout pour la salle de sport, ridicule, avec la moitié des appareils hors service.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Solene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour,je recommande :)
Super séjour, très très bonne ambiance !! Je remercie tous les membres sur staff. Toujours souriant, repas super variés et super bon, activitées varié et tous les soirs une bonne ambiance. Vraiment super séjour. Je reviendrai avec plaisir. Encore merci pour tout
Séjour de 16 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonne ambiance, buffet a volonte , plage a proximite
Séjour de 7 nuits en mai 2019

10/10 Excellent

Thom, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne, personnel très accueillant, gentil, et souriant
Séjour de 7 nuits en octobre 2018

8/10 Bien

jb, mexico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien situé, personnel agréable.
Bien situé, bons repas. La salle de sport est bien. Les piscines sont un peu sales et la décoration mérite un rafraîchissement
Séjour de 7 nuits en août 2018

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Pedro, San Marcos

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
exelente opcion para elegir este hotel, sin duda alguna lo recomiendo
Séjour de 3 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Apreciado Pedro,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu YucatanOnline Reputation Manager

4/10 Médiocre

Amanda

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I have never felt disappointed with a stay to the point where I felt the need to leave a negative review but I wouldn’t want anyone else to waste their money the way I felt like I did. I stayed with my husband and 17 year old daughter at this property. It is hard to tell from the property photos but there is not a door to the shower area. This left us having to have my husband or daughter facing the wall while they took turns showering. When I asked if there was a different room option I was given an extra towel to hang on the glass shower door and was told I should’ve paid closer attention to the photos. Almost everything in the room was not working properly. Water was brown, shower drain clogged, fan would not turn on, plugs broken. There were several men openly selling drugs where there was no doubt that hotel staff were aware. I watched one transaction take place within 10 feet of where another guests toddler was playing making safety a concern in my opinion.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Yucatán le 23 mai 2024
Dear Amanda,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and people friendly.
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Jose,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very helpful with arrival and my room was ready. Lounges under the cabana was gone and with towels being reserved at 6am. Food was okay. Beach was very nice and clean with water activities for kids. I would definitely go back but would request a lower level room for convenience.
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Dear Rachel,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Angelo Samuel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had such an an amazing time at Riu Yucatan! The room was comfortable and clean, the staff was super friendly, helpful and hard working. The food was delicious and the property was incredibly beautiful. The entertainment and amenities were outstanding! Thank you!
Séjour de 7 nuits en avril 2024
Réponse de Hotel Riu Yucatán le 16 mai 2024
Dear Angelo Samuel,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.We hank you very much on behalf of our staff, Angelo!Warmest wishes,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved meeting people from all over the world. Staff was amazing!
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 15 mai 2024
Dear Michael,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Israel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy accesible y el personal muy amable.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu Yucatán le 14 mai 2024
Estimado Israel,Saber que lo ha pasado bien es la mejor noticia.Muchas gracias por su fantástica valoración.Seguiremos mejorando para ofrecer la mejor experiencia.Y esperamos poder darle la bienvenida de nuevo muy pronto.Saludos muy cordiales,Hotel Riu YucatánOnline Reputation Management

8/10 Bien

Candice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoyed the nightly Entertainment and the pool foam party. The lobby and common areas were nice, however, there is no air conditioning or elevators. My room was a nice distance from the lobby and restaurants, so I definitely did alot of walking during my stay which was fine. I really didn’t care for the food at the Italian restaurant, and the steak restaurant was my fave. The breakfast and dinner buffets were just okay. The beach and pool were nice but a bit crowded for me so I opted to take the 15 min ride to Maroma Beach which is beautiful, clean and quiet. All in all I enjoyed RIU Yucatan. It was great for the price but I think next time I’d stay at RIU Palace Riviera Maya again. The Palace is a bit pricier but well worth it!!!
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 16 mai 2024
Dear Candice,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu YucatanOnline Reputation Manager

2/10 Horrible

German

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I like the areas distribution and cleaning staff smiles. We didn't like the hotel quality, food quality, poor show. Not value for the price. Very cheap and bad alcohol options.
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Dear German,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu YucatanOnline Reputation Manager

6/10 Satisfaisant

Carrie Lee

Séjour de 5 nuits en mars 2024

8/10 Bien

PEDRO

Les points forts : Personnel et service
Hay áreas de mejora en limpieza, calidad de bebidas y actividades
Séjour de 2 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Apreciado PEDRO,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Tomamos nota de sus observaciones.Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu YucatanOnline Reputation Manager

8/10 Bien

oksana

Les points forts : Propreté et personnel et service
Great beach, but need more beach umbrellas and small fountains to wash off sand from the feet. Huge plus of this hotel that you don’t need reservations to the restaurants, no wait line. Buffet is very good, restaurants are very good , except Mexican. Shows are professional. Big disadvantage : guests from Riu Tequila are using the beach and buffet for lunch, so it is becoming VERY crowded. That is why hotel should put more sun umbrellas around the beach and pool areas. But otherwise definitely would come back.
Séjour de 10 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear oksana,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

senad

Séjour de 4 nuits en avril 2024

10/10 Excellent

Liana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 Excellent

Robert Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and accommodating
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear Robert Jeffrey,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Svetlana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 Excellent

Kateryna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For our family of 6 adults and 4 kids its 5th visit to this resort. Always smooth check-in and check-out without lines. Excellent Service: super friendly and helpful staff members who go above and beyond to ensure a pleasant stay. Clean and Comfortable Rooms. Delicious, fresh food with huge variety of choices.
Séjour de 7 nuits en janvier 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 17 avr. 2024
Dear Kateryna,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much.We look forward to working for your family and you again soon.Have a wonderful day, Kateryna!Warmest Regards,Hotel Riu YucatánOnline Reputation Manager

8/10 Bien

Erin Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Just returned from a 5 night stay at the Riu Yucatan. Over all the place was great. Staff was friendly, grounds were kept up and beautiful. Drinks were good for being an all inclusive and the beach was beautiful. They gave us a free up grade to a room closer to the beach and pool. While moving our belongings to the new room they accidentally dropped a bottle of alcohol we had purchased at the airport. The staff was very apologetic and wanted to compensate us. They offered us a bottle of alcohol from the bar but we declined, they ended up giving us two vouchers for free massages. The down side of a great vacation was the pools were dirty they could def been cleaned better and/or throughout the day. Around the edges of the pools there was a greenish foam and different things floating. The food was okay but not great. Pretty much the same food everyday and if you’re hungry late night there are no options.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 17 avr. 2024
Dear Erin Elizabeth,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.Kindest Greetings,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Marta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
all best
Séjour de 7 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 17 avr. 2024
Dear Marta,What makes us really happy is learning you enjoyed your stay.Thank you very much for your wonderful review!Wishing to see you again very soon, Marta.Warmest Regards,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Ellen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All staffers were wonderful-from the wait staff, reception,and cleaners. The big plus was the monkeys, coati, and agouti. There was nothing we didn’t like about our stay, although I did need to kill a cockroach just as we were packing to leave.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 avr. 2024
Dear Ellen,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quality of employees
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 avr. 2024
Dear Francois,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon, François!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager

8/10 Bien

Lina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La playa espectacular!
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 17 avr. 2024
Apreciada Lina,Nos complace confirmar que tuvo una excelente estancia.Es para nosotros muy grato leer sus palabras y observar que cumplimos con lo que esperaba de nuestros servicios. Estaríamos muy felices de volver a recibirle y, ofrecerle, otra maravillosa experiencia.Cordialmente, Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Rafael Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would like more privacy in the bathroom when we are with the family.
Séjour de 6 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 avr. 2024
Dear Rafael Antonio,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Matthew

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If your looking for a peaceful/fun property Riu never disappoints
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 11 avr. 2024
Dear Matthew,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards, MatthewHotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Sunny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was nervous to go to Mexico with my kids.I’ve never felt more secure and safe at riu yucatan, which is a 3 min walk to the beach! Everyone is on point here. Hard working, welcoming, friendly, amazing cooks and food lots of options. In fact we ate the buffet almost everyday it was so good. Beach is beautiful and groomed Qmorning, rooms cleaned restocked when you want. There were monkeys close up and coatis (they look like mix of a cat raccoon lemur tail, and agoutis (they look like a giant guinea pig/rat) it was fun seeing them all!! You can see these walking towards the beach through the mini jungle. Kids loved them. Age 14,11.The grounds were beautiful with flowers, clean pools. even though it was spring break it was still great with the kids. and for littles! The fun events the employees put on at the pools workout, dances, pool volley, beach volley, a neon party on Fridays and a foam pool party on another day. we didn’t wanna go out and explore because it was so nice. we did do a 4 hour fishing trip, and a cenotes trip. Always book through the hotel that way the employees can get commission because they work extremely hard at all of their jobs there. (That’s my take^) You don’t have to have dinner reservations first come first serve. There’s 24 hr snackbar. Fun shows at night, Michael Jackson, karaoke, live bands,singers, dancers and access to all rius 6 min walk to gaited community mini shopping mall. Put towels out early 630-7am.Riu Yucatan exceeded my expectations!
Séjour de 8 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 11 avr. 2024
Dear Sunny,We thank you very much for taking the time to leave your outstanding review!It is fantastic to learn you enjoyed your stay. We agree the shows are great, the Michael Jackson show is fantastic.We would like to welcome you again soon, Sunny.Wishing you a wonderful day.Kindest Greetings,Hotel Riu YucatánOnline Reputation Manager

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The food was amazing, the staff was great on their services,
Séjour de 6 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 11 avr. 2024
Dear Luis,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Luis!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager

6/10 Satisfaisant

RUTH NOHEMI, SAN NICOLAS DE LOS GARZA

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
En general es un buen hotel, pero está pensado para las grandes masas por lo que la comida aunque se ve antojable sabe toda igual, insípida, las bebidas muy sin chiste también, lo bueno solo fue la fruta
Séjour de 5 nuits en mars 2024

8/10 Bien

Fabian, Bakersfield

Séjour de 6 nuits en mars 2024

8/10 Bien

Kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

2/10 Horrible

raul

Voyage en famille
Les points faibles : Équipements
Malo
Séjour de 3 nuits en mars 2024
Réponse de Hotel Riu Yucatán Online Reputation Management le 2 avr. 2024
Estimado Raúl,Muchas gracias por elegir Riu y por compartir su comentario. Como creemos firmemente que los huéspedes son lo primero, nos entristece sinceramente saber que no quedó completamente satisfecho con su reciente estancia.Hemos transmitido su reseña al departamento de dirección.Atentamente,Hotel Riu YucatánOnline Reputation Management

8/10 Bien

Carl Douglas

Séjour de 8 nuits en mars 2024

10/10 Excellent

Arthur

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice beach. Friendly staff. Good entertainment. Good enough food. Everything went well. No complaints
Séjour de 9 nuits en mars 2024
Réponse de Online Reputation Manager le 2 avr. 2024
DearArthur,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

edis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our all time favorite resort, best beach, best food and very friendly staff!!
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 2 avr. 2024
Dear edis,Thank you for taking the time out to leave a great review!We are glad to hear our service met your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu YucatanOnline Reputation Manager

8/10 Bien

Paulina

Séjour de 4 nuits en mars 2024

4/10 Médiocre

Hashem

Les points forts : Propreté
Food was terrible!! There was lack of protein besides pork.l, very good scammer.. but overall it’s like mini riu and I would highly recommend not coming here
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 20 mars 2024
Dear Hashem,Thank you for your review following your recent stay with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again.Until then we wish you all the best,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of our favorite Resorts by far. Not too big not too small. Food was fantastic and the choices were great. Try the steakhouse with the mixed grill for two. Views from the pool to the beach were spectacular! Staff was friendly and attentive. Really had no need to leave the resort as we were entertained every night by a great staff!.We would definitely go back!
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 20 mars 2024
Dear Tim,thank you for your review of our hotel Hotel Riu Yucatan.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Pier Silvio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 21 mars 2024
Dear Pier Silvio,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Michael David, Grand Rapids

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff were awesome. Everyone from the front desk, the entertainment crew, the bartenders and servers, and the maintenance crew were very pleasant. It was an enjoyable stay.
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 19 mars 2024
Dear Michael David,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

8/10 Bien

Aleksandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel surroundings, Riu standards
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 20 mars 2024
Dear Aleksandra,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

Pamela

Séjour de 5 nuits en mars 2024

6/10 Satisfaisant

Anthony H

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Small room uncomfortable bedding. No beach service
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 11 mars 2024
Dear Anthony H,Thank you for your comment.Please allow us to tell you that we would have liked to know his problems during his stay, so we could have provided him with attention according to his needs.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

6/10 Satisfaisant

Pamela

Voyage en famille
Les points forts : Personnel et service
The front desk staff was very helpful, they ended up upgrading all of us (5 rooms) to Riu Plaza. That place was luxurious. We had lunch at Yucatan while we waited. It was loud, crowded and the staff was not able to keep on top of clearing and cleaning at the buffet.
Séjour de 4 nuits en février 2024
Réponse de Online Reputation Manager le 11 mars 2024
Dear Pamela,Thank you for your comment.We are pleased to know that you enjoyed the attention provided by our wonderful staff.Please rest assured that we have recorded your concerns and will pass them on to the appropriate departments so that we can continue to continually improve.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 Excellent

sheryl k

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the wildlife ( monkeys, agoutis, coutis, lizards and even outdoor cats). Staff members were very friendly and welcoming. Special shout out to Loco at the front desk! Great beach and pools! Open loungers were sometimes hard to find. Food was good and there was great variety.
Séjour de 7 nuits en février 2024
Réponse de Hotel Riu Yucatán Online Reputation Manager le 12 mars 2024
Dear Sheryl K.,Thank you very much for your feedback, we are happy to read that you have had a great time during your visit.It feels very gratifying. We totally agree, wildlife is fantastic, it must be respected and protected.We will be very happy to welcome you again and share another nice stay.Hoping to see you again very soon, Sheryl!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager

8/10 Bien

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en février 2024