Avis sur Riu Palace Mexico - All Inclusive
Riu Palace Mexico - All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO
Avis
8,8
Excellent
9,2/10
Propreté
9,4/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en février 2024
2/10 Horrible
Nassredine
Voyage en groupe
17 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A fuir !
Nassredine
Séjour de 14 nuits en octobre 2023
8/10 Bien
ALINE
17 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
ALINE
Séjour de 10 nuits en janvier 2021
10/10 Excellent
Sandra
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 6 nuits en mai 2024
10/10 Excellent
Denisse
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denisse
Séjour de 4 nuits en mai 2024
2/10 Horrible
Yousef Ali
25 mai 2024
Les points faibles : Propreté et personnel et service
Yousef Ali
Séjour de 5 nuits en mai 2024
10/10 Excellent
Sylvia
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvia
Séjour de 7 nuits en mai 2024
10/10 Excellent
Teri
Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teri
Séjour de 5 nuits en mai 2024
8/10 Bien
Rita, San Angelo
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rita
Séjour de 4 nuits en mars 2024
10/10 Excellent
Igor
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Igor
Séjour de 5 nuits en mai 2024
10/10 Excellent
ABDUL HAMEED
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ABDUL HAMEED
Séjour de 5 nuits en mai 2024
2/10 Horrible
Mathew
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Mathew
Séjour de 4 nuits en mai 2024
Réponse de Hotel Riu Palace Mexico le 22 mai 2024
Dear Mathew,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn you could not find anything of your liking.Please accept our apologies, we will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
John
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 6 nuits en mai 2024
10/10 Excellent
Allan
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 3 nuits en mai 2024
10/10 Excellent
Samuel Chavez
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel Chavez
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Samuel Chavez,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
RICARDO
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RICARDO
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 20 mai 2024
Apreciado RICARDO,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu Palace MexicoOnline Reputation Manager
4/10 Médiocre
Pedro
Voyage en famille
7 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pedro
Réponse de Online Reputation Manager le 8 mai 2024
Dear Pedro,Thank you for your comment,We are sorry that you left our facilities with these feelings and we are surprised that your problem was not solved at the same time.On the other hand, we hope that you understand that with the data you provide us and through this channel we cannot assist you, therefore, we suggest that you contact the channel through which you formalized your reservation.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Edith
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edith
Séjour de 8 nuits en avril 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Edith,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
6/10 Satisfaisant
Pedro
Voyage en famille
6 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pedro
Séjour de 5 nuits en mai 2024
10/10 Excellent
Francisco M Ayasta
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francisco M Ayasta
Séjour de 6 nuits en avril 2024
6/10 Satisfaisant
Zoar Soaret
30 avr. 2024
Zoar Soaret
Séjour de 5 nuits en avril 2024
8/10 Bien
Carlos
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 5 nuits en avril 2024
8/10 Bien
Michaela Rae
Voyage en groupe
29 avr. 2024
Michaela Rae
Séjour de 8 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear Michaela Rae,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
6/10 Satisfaisant
Bill
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bill
10/10 Excellent
LYUBOV, Gresham
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LYUBOV
Séjour de 8 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear LYUBOV,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Ipak
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ipak
Séjour de 4 nuits en avril 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear Ipak,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Michael
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 7 nuits en avril 2024
10/10 Excellent
Arkadiusz Jan
20 avr. 2024
Les points forts : Propreté et personnel et service
Arkadiusz Jan
Séjour de 6 nuits en mars 2024
10/10 Excellent
Erin
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 22 avr. 2024
Dear Erin,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again, Erin!Kindest Greetings,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Irina
16 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Irina
Séjour de 6 nuits en avril 2024
Réponse de Online Reputation Manager le 18 avr. 2024
Dear Irina,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and we look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Aleksey
Voyage en famille
10 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Aleksey
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 12 avr. 2024
Dear Aleksey,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
8/10 Bien
Kimberly
9 avr. 2024
Kimberly
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 12 avr. 2024
Dear Kimberly,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon!Kindest Greetings,Hotel Riu Palace MexicoOnline Reputation Manager
8/10 Bien
Aparicio
8 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Aparicio
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 11 avr. 2024
Dear Aparicio,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
8/10 Bien
Glenn
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Glenn
Séjour de 9 nuits en mars 2024
10/10 Excellent
Emmanuel, Union City
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 11 avr. 2024
Dear Emmanuel,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Emmanuel!Loving Greetings,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Amber Elaine
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amber Elaine
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 10 avr. 2024
Dear Amber Elaine,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
6/10 Satisfaisant
Igor
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Igor
Séjour de 7 nuits en mars 2024
10/10 Excellent
Tamela Kay
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamela Kay
Séjour de 4 nuits en mars 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 11 avr. 2024
Dear Tamela Kay,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel!It would be a pleasure to have the opportunity to welcome you again very soon.Love you back, Tamela,Hotel Riu Palace MexicoOnline Reputation Manager
8/10 Bien
Anthony
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 10 avr. 2024
Dear Anthony,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Ken
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ken
Séjour de 7 nuits en mars 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 10 avr. 2024
Dear Ken,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a nice holiday.We hope you visit us again very soon.Warmest Regards!Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Daniel
31 mars 2024
Daniel
Séjour de 7 nuits en mars 2024
8/10 Bien
Laura
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 4 nuits en mars 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 8 avr. 2024
Dear Laura,Thank you very much for taking the time to leave your fantastic ratings.We are thrilled to learn that overall you enjoyed it.We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read we could not meet your expectations in some areas. Please accept our apologies for any discomfort.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Looking forward to welcoming you again soon, Laura.Warmest Regards,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
MANOLA
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MANOLA
Séjour de 6 nuits en mars 2024
10/10 Excellent
Christopher
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
8/10 Bien
Randall
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randall
Séjour de 5 nuits en mars 2024
Réponse de Online Reputation Manager le 9 avr. 2024
Dear Randall,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace MexicoOnline Reputation Manager
8/10 Bien
Nur
Voyage en famille
28 mars 2024
Les points forts : Propreté et personnel et service
Nur
Séjour de 6 nuits en mars 2024
Réponse de Hotel Riu Palace Mexico Online Reputation Manager le 4 avr. 2024
Dear Nur,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes and there were some aspects that made your stay less pleasant.Nevertheless, the department in charge will be notified.Kind Regards,Hotel Riu Palace MexicoOnline Reputation Manager
6/10 Satisfaisant
Amy
27 mars 2024
Les points forts : Propreté
Amy
Séjour de 6 nuits en mars 2024
Réponse de Online Reputation Manager le 2 avr. 2024
Dear Amy,Thank you for sharing your experience with us!We are glad to find that you enjoyed the hotels beautifully maintained grounds, although it's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace MexicoOnline Reputation Manager
10/10 Excellent
Norma Liliana
Voyage en couple
25 mars 2024
Norma Liliana
Séjour de 4 nuits en mars 2024
Réponse de Online Reputation Manager le 27 mars 2024
Dear Norma Liliana,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace MexicoOnline Reputation Manager
8/10 Bien
Ernest
25 mars 2024
Ernest
Séjour de 7 nuits en mars 2024
10/10 Excellent
Reyes
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reyes
Séjour de 3 nuits en mars 2024