Avis sur Mahekal Beach Front Resort & Spa
Mahekal Beach Front Resort & Spa
38 St And The Beach, Playa del Carmen, QROO
Avis
9,0
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Kaila Covian, Sales le 26 févr. 2024
Thank you,k Gabriel, for your review and rating of Mahekal Beach Resort in the heart of Playa del Carmen. We hope to see you again soon for an equally magnificent experience.
8/10 Bien
Michelle
Voyage en groupe
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en février 2024
Réponse de Kaila Covian, Sales le 19 févr. 2024
Thank you for sharing your feedback Michelle, we are very concerned about your check-in process lasting this long, this does not align with our service standards and we are reviewing all our processes at front desk to make sure this does not happen again to any guest. we hope you visit us again soon and give you the 5/5 experience you deserve.
10/10 Excellent
Caroline
Voyage en famille
18 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Caroline
Séjour de 8 nuits en juillet 2023
Réponse de Kaila Covian, Sales le 18 juil. 2023
Thank you for your review and rating Caroline! We are glad you enjoyed your stay, and found our location within Playa del Carmen so perfect. We strongly believe that fresh, high-quality ingredients, as well as o providing high-quality customer service can make all the difference on our guests experience. We hope to welcome you again soon at Mahekal Beach Resort.
10/10 Excellent
Stephane
Voyage en famille
30 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephane
Séjour de 7 nuits en avril 2022
Réponse de Alan Mota- Concierge le 1 mai 2022
Dear Stephane, Thank you for taking the time to post this review, we are happy to see that you enjoyed your time at Mahekal, hope to be your host once again in the future. Best regards
6/10 Satisfaisant
Achraf
Voyage en famille
25 mars 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Achraf
Séjour de 7 nuits en mars 2022
Réponse de Alan Mota- Concierge le 28 mars 2022
Dear Achraf, Thank you for choosing Mahekal Beach Resort to host your vacation! we thank you for your feedback. And we hope to be your host in the future. Best regards.
10/10 Excellent
Anne
Voyage en famille, Voyage en groupe
6 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 7 nuits en février 2022
Réponse de Carlos Gonzalez- Concierge le 6 mars 2022
Dear Anne, Thank you for taking the time to post this review, and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments and post very much, hope to be your host once again in the future. Best regards!
6/10 Satisfaisant
Zineb
10 janv. 2022
Zineb
Séjour de 2 nuits en janvier 2022
Réponse de Carlos Gonzalez- Concierge le 11 janv. 2022
Dear Zineb,
thank you for choosing Mahekal Beach Resort to host your vacation! I apologized on behalf of our staff for not meeting your expectations. I thank you for your feedback. And we hope to be your host in the future.
Best regards.
10/10 Excellent
Gustavo
Voyage en groupe
14 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Gustavo
Séjour de 5 nuits en août 2021
Réponse de J. Carlos Gonzalez le 15 août 2021
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Eric
10 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to go in playa del Carmen
Eric
Séjour de 1 nuit en août 2021
Réponse de J. Carlos Gonzalez le 11 août 2021
Dear Guest, thank you for taking the time to write this review, and thank you for your feedback! We are very happy to read that you enjoyed your time, we appreciate your comments very much, hope to be your host once again in the future. Warmest regards!
10/10 Excellent
Voyageur vérifié
17 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mars 2020
Réponse de Karina le 17 mars 2020
Dear Guest, thank you for taking the time to write this review! hope to be your host once again in the future. Warmest regards!
10/10 Excellent
Voyageur vérifié
Voyage en famille
3 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en février 2020
Réponse de Front Office Manager le 3 mars 2020
Dear guest,
We appreciate your comments very much, hope to see you back very soon!
Best regards!
10/10 Excellent
Makine
7 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Makine
Séjour de 11 nuits en janvier 2020
Réponse de Carlos-Concierge le 10 févr. 2020
Dear guest We appreciate your comments very much, we are very happy to know that you had a good time with us at Mahekal! Hope to see you back soon! Best regards!
8/10 Bien
Audrey, Paris
Voyage en couple
30 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Séjour de 3 nuits en janvier 2020
Réponse de karina le 30 janv. 2020
Estimado huésped:
Agradecemos que se haya tomado el tiempo de escribirnos, tenga por seguro que pasaremos sus sugerencias a las personas correspondientes.
Saludos cordiales.
10/10 Excellent
Jean-Francois
Voyage en famille
18 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-Francois
Séjour de 4 nuits en novembre 2019
Réponse de Front Office Manager le 18 nov. 2019
Dear Jean Francois
Thank you very much for your comments, we appreciated very much.
Kind regards!
4/10 Médiocre
Christophe, Paris
Voyage en couple
27 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christophe
Séjour de 4 nuits en octobre 2019
Réponse de Front office manager le 27 oct. 2019
Dear Christopher,
Thank you very much for your comments, we will certainly follow up with them!
Kind regards!
10/10 Excellent
KARINE
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel bien situé
KARINE
Séjour de 3 nuits en août 2019
Réponse de Concierge le 4 oct. 2019
Dear guest,
We appreciated very much your comments, hope to have the chance to welcome you once again.
Kind regards
10/10 Excellent
Gilles
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top hôtel à Playa
Gilles
Séjour de 4 nuits en août 2019
Réponse de Miguel Montes / Guest Service le 26 août 2019
Nous espérons vivement que vous avez apprécié votre séjour et nous espérons que vous nous rendrez visite bientôt!
8/10 Bien
Voyageur vérifié
17 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Concierge le 4 oct. 2019
Dear guest,
We appreciated very much your comments, hope to have the chance to welcome you once again.
Kind regards
8/10 Bien
Voyageur vérifié
Voyage en famille
11 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en juillet 2019
Réponse de Concierge le 13 août 2019
Merci beucoup!
8/10 Bien
Christophe
31 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jardin magnifique pour un hôtel à taille humaine
Christophe
Séjour de 8 nuits en juillet 2019
Réponse de Concierge le 2 août 2019
Merci beaucoup pour vos commentarires.
6/10 Satisfaisant
Milanni
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Milanni
Séjour de 6 nuits en mai 2024
8/10 Bien
Ingrid
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ingrid
Séjour de 4 nuits en mai 2024
10/10 Excellent
Bronwyn
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bronwyn
Séjour de 2 nuits en mai 2024
8/10 Bien
Mairead
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mairead
Séjour de 6 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you for your feedback! We're delighted to hear that you found Mahekal Beach Resort comfortable and relaxing, and that our staff made a positive impression on your stay. We strive to offer a unique blend of rustic charm and modern comfort, and we appreciate your input as it helps us enhance our guests' experiences. We hope to welcome you back in the future for another memorable stay.
10/10 Excellent
Desirae
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desirae
Séjour de 4 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you for your wonderful review! We are thrilled to hear that you enjoyed the beauty of Mahekal Beach Resort, found our staff attentive and kind, and loved the food. It's great to know that you had a pleasant experience exploring the local shops and felt safe in the area. We look forward to welcoming you back for another unforgettable stay in the future.
8/10 Bien
Ruben
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruben
Séjour de 1 nuit en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you for your rating, Ruben! We are glad you found Mahekal to be nice. We hope to welcome you again soon.
10/10 Excellent
John, Pelham
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 7 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you for your rating, John! We are glad you found Mahekal to be a 5 out of 5 experience. We hope to welcome you again soon.
10/10 Excellent
James
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you so much for your kind words, James! We are thrilled to hear that you enjoyed our beautiful resort and experienced excellent service during your stay at Mahekal Beach Resort. We look forward to welcoming you back for another amazing stay in the future!
2/10 Horrible
Vanessa
17 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Vanessa
Séjour de 3 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Hi Vanessa, we are sorry your experience with us was a 1/5 experience. We would love to know more about your stay with us, to know how we could have served you better, and avoid any problem with future stays. We hope you can give us another chance to provide you with the truly magical experience you deserve.
10/10 Excellent
Ana
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 2 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you for your rating, Ana! We are glad you found Mahekal to be a 5 out of 5 experience. We apologize if the TV would have improved your stay, we strive to have Mahekal as a place to disconnect and relax, which is why most of our guests enjoy the no-tvs in rooms. For our guests who wish to enjoy some TV time, we do have tvs available at our Agave Bar, or we recommend our La residencia Room, We hope to welcome you again soon for another magical stay!
10/10 Excellent
william
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
william
Séjour de 7 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you so much for your wonderful review, William! We are delighted to hear that you found Mahekal Beach Resort to be a quiet and relaxing getaway. Our team takes great pride in providing exceptional service, and it’s fantastic to know that their efforts helped make your stay enjoyable. We look forward to welcoming you back for another serene and restful visit.
10/10 Excellent
Marisa
Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marisa
Séjour de 5 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you so much for your kind words Marisa! We're thrilled to hear that you enjoyed your stay at Mahekal Beach Resort. We strive to provide our guests with unforgettable experiences, and it's wonderful to know that we exceeded your expectations. We hope to welcome you back for another memorable stay soon!
10/10 Excellent
Nicole, Lake Elsinore
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 4 nuits en mai 2024
Réponse de Kaila Covian, Sales le 20 mai 2024
Thank you so much for your wonderful review Nicole! We're thrilled to hear that Mahekal Beach Resort is your go-to destination in Playa del Carmen. Our team is dedicated to providing exceptional experiences for our guests, and your kind words motivate us to continue delivering the best service possible. We look forward to welcoming you back for many more amazing stays!
10/10 Excellent
moira
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
moira
Séjour de 5 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful. We apologize for the inconvenience regarding the location of your rooms. Your feedback is very important to us, and we'll make sure to note your preference for closer rooms on future stays. We hope to welcome you back soon and provide an even better experience!
10/10 Excellent
George
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 3 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for your review and for choosing Mahekal Beach Resort for your stay. We're delighted to hear that you enjoyed the convenience of our beachfront location and had a wonderful dining experience at Fuego Restaurant. We apologize for any inconvenience caused by the early morning music near Las Olas and appreciate your feedback as it helps us improve our guest experience. We hope to welcome you back soon for another relaxing stay.
2/10 Horrible
Nicholas
8 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Nicholas
Séjour de 6 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Good day Nicholas, we are soory to know you had a 1/5 experience. We would love to know more about your experience to know how we could have made it better and improve for future guests. We hope you can give us another chance to offer you the really magican Mahekal experience you deserve.
10/10 Excellent
Julian
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julian
Séjour de 4 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for your rating, Julian! We are glad you found Mahekal to be a 5 out of 5 experience. We hope to welcome you again soon.
10/10 Excellent
Victor
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 3 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at Mahekal Beach Resort and that our customer service left a positive impression on you. We look forward to welcoming you back for another fantastic experience in the near future.
6/10 Satisfaisant
Mark
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Mark
Séjour de 8 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our prime location and friendly staff. However, we regret to learn about the inconveniences you experienced during your stay. We are actively addressing the seaweed issue on our beach and are exploring ways to better manage our pool areas to ensure they accommodate all guests, even during special events like weddings. Your comments on our dining prices and staff training are very important for us, and we will use them to enhance our services. We hope to have the opportunity to welcome you back and provide a more seamless experience.
8/10 Bien
JESUS GILDARDO
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JESUS GILDARDO
Réponse de Kaila Covian, Sales le 22 mai 2024
Estimado Sr. Gildardo, lamentamos cualquier inconveniente que haya experimentado durante su check-in en Mahekal Beach Resort. Apreciamos sus comentarios y nos gustaría aclarar que los cargos adicionales se deben a impuestos locales y servicios adicionales que no están incluidos en la tarifa de Expedia, los cuales se mecionan en su confirmación de reservación. Nos comprometemos a brindar la mejor experiencia posible y le agradecemos por traer esto a nuestra atención para poder mejorar nuestros procesos y la comunicación con nuestros huéspedes. Por favor, no dude en contactarnos directamente para discutir su situación en detalle.
10/10 Excellent
Alicia
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 3 nuits en mai 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Gracias por sus amables palabras y por tomarse el tiempo de compartir su experiencia en Mahekal Beach Resort. Nos alegra saber que disfrutó de la belleza natural y la tranquilidad de nuestro entorno. Nuestro objetivo es ofrecer a nuestros huéspedes un refugio sereno y encantador, y saber que logramos esto con usted nos llena de satisfacción. Esperamos darle la bienvenida nuevamente pronto para que pueda seguir disfrutando de todo lo que Mahekal Beach Resort tiene para ofrecer.
10/10 Excellent
Carlos
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 8 nuits en avril 2024
10/10 Excellent
Michael
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for your wonderful review Michael! We are thrilled to hear that you enjoyed your stay at Mahekal Beach Resort and appreciated our prime location. It’s great to know that you found the nearby restaurants, shopping, and our beautiful beach to your liking. We strive to offer our guests the best possible experience, and your positive feedback is truly rewarding. We hope to welcome you back for another fantastic stay soon!
10/10 Excellent
Traci
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Traci
Séjour de 4 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for your wonderful review and for choosing Mahekal Beach Resort for your stay! We're delighted to hear that you enjoyed the beauty, service, and accommodations, and that our staff could promptly assist you with moving to a quieter room. We appreciate your feedback regarding the noise near the beachfront and are glad you felt safe and well-cared for during your visit. We look forward to welcoming you back and recommend trying our rooms set further back or a penthouse to continue to have a beautiful oceanview with a more tranquil experience!
10/10 Excellent
Michael
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 6 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for your rating. We are glad you found Mahekal to be a 5 out of 5 experience. We hope to welcome you again soon.
10/10 Excellent
Kevin Joseph
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin Joseph
Séjour de 13 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you so much for your wonderful review Kevin! We are thrilled to hear that you enjoyed our well-organized property and its prime beachfront location in the heart of Playa del Carmen. Your compliments about the tranquility, privacy, and luxury of Mahekal Beach Resort mean a lot to us. We strive to provide our guests with an exceptional experience, and your feedback reassures us that we are on the right path. We look forward to welcoming you back for another relaxing stay in the future!
6/10 Satisfaisant
Jeremiah
Voyage en famille
28 avr. 2024
Jeremiah
Séjour de 1 nuit en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
We apologize for any inconvenience you experienced regarding the parking situation and locating our lobby entrance. We strive to provide clear guidance and assistance to all our guests, and we regret falling short of your expectations in this regard. Your feedback is valuable to us, and we will use it to improve our services and ensure a smoother experience for all future guests. We hope to have the opportunity to welcome you back and provide a more seamless stay.
4/10 Médiocre
Bruna
27 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Bruna
Séjour de 4 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
We appreciate your feedback and are glad to hear you enjoyed our property amenities and rooms. As we are located in downtown Playa del Carmen, our beach does tend to attract many visitors, resulting in a vibrant atmosphere. Please note that all beaches in Mexico are public, which contributes to their popularity and bustling nature. We apologize if this impacted your ability to fully enjoy your beach experience and hope you still had a memorable stay with us.
8/10 Bien
Michael
Voyage en couple
26 avr. 2024
Les points forts : Propreté et équipements
Michael
Séjour de 6 nuits en avril 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for sharing your delightful experience with us! We're thrilled that you found our grounds serene and peaceful, providing the perfect backdrop for relaxation. Indeed, our location offers the best of both worlds, nestled in tranquility while still being steps away from the vibrant culinary scene of the area. We look forward to welcoming you back to Mahekal Beach Resort for another zen-filled getaway!
8/10 Bien
Clayton
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clayton
Séjour de 7 nuits en février 2024
Réponse de Kaila Covian, Sales le 22 mai 2024
Thank you for your kind words and for choosing Mahekal Beach Resort for your stay! We're thrilled to hear that you enjoyed our wonderful staff and the beauty of our property. We appreciate your feedback regarding the dining options, and we're always looking for ways to enhance our guests' experiences. Your comments will be shared with our team for further consideration. We hope to welcome you back soon for another fantastic stay!