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Avis sur MainStay Suites Pittsburgh Airport

2.5 out of 5
MainStay Suites Pittsburgh Airport
1000 Park Lane Dr, Pittsburgh, PA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 116 avis sur 335." "
Note des voyageurs de 8 (Bien), d’après 123 avis sur 335." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 335." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 335." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 335." "

8,0/10

Propreté

8,4/10

Personnel et service

6,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Patrick

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hôtel défraîchi, déchets sure les lieux entourants, fitness center ridicule avec uniquement un tapis et des poids de 15 livres
Séjour de 2 nuits en juin 2022
Réponse de Comfort Team le 14 juin 2022
Patrick, I'm very sorry you were not happy with your stay at our property. We hope that you will give us another chance to exceed your expectations in the future.

6/10 Satisfaisant

R.Lemay, Canada

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Oordinaire
Pour une nuit ça va. Par contre un lit double (mou) au lieu d'un Queen mais propre , un ameublement usé , des tapis tachés). La chambre de bain correcte, Le déjeuner très ordinaire.

4/10 Médiocre

Philippe, levallois perret, france

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
hotel simple
Pas de service de chambre (lits non faits et serviettes non remplacées) Confort tres moyen avec un vieux canapé Lits tres durs et oreillers plats Personnel assez sympa Assez proche de laeroport Assez calme mais ne vaut pas le prix demandé

4/10 Médiocre

Philippe, levallois perret, france

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
not so good
Not so clean and no separate room in a suite. No double beds only a couch Breakfast ok but no more A/C not working very well For the price go elsewhere

10/10 Excellent

Ndoris Isac

Voyage d’affaires
Les points forts : Équipements
Very nice young woman working at the front desk overnight
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Ty

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed 5 nights. The daily breakfast was horrible. Very cheap; paper plates, plastic utensils, terrible coffee, etc. The dining area was cramped and un inviting. The carpet in my room had stains that looked like dog 💩; maybe it was. The 3rd floor hallway was dark and my room’s door required a solid tug to secure. The fitness center is small. Basically a closet for one person to work out. The toilet paper was like paper; again very cheap. This place has potential, but I feel the owners don’t want to invest in the property. I would not recommend and won’t stay there again.
Séjour de 5 nuits en avril 2024

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room as well as the entire property is spotless and so well maintained that if I didn’t know better, I’d think I’m the first guest ever! Very comfortable and well appointed room. The staff is exceptionally attentive and friendly. I will never stay anywhere else when I come to town.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Kristopher

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Robinette

Voyage en famille
Les points faibles : Équipements
The blankets were ugly. TV guide had child's scribble on it. Towels were old. Couch was had to sit and sleep on. Mirror was dirty.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sequetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, friendly staff, the room was very clean and comfortable!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Brittiany

Voyage en couple
It was quiet and relaxing
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Kelsey

Voyage en couple
Les points faibles : Propreté et personnel et service
Notified staff that bathroom must not of been cleaned prior to stay in our room. Bathroom counter had a razor blade on it and next to that also tissue holder disassembled with bottom tray containing decent amount of residue all inside. The holder looked to not be cleaned for months due to the amount of white powder buildup. Gross!! With fentanyl being as deadly as it is concerns this need to be taken into a higher level of urgency when found. Staff offered nothing besides a giggle & a thank you for telling us. No money back or discount or even a we will alert house keeping for upcoming visitors.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jay

Séjour de 2 nuits en novembre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean clean nice hotel
It was clean very cleaning the rooms are really big with full size refrigerators, two burner glass top stoves, full size kitchen sink with garbage disposal, full size dishwasher, and microwave with a king size bed and a full size pull out couch. The bathroom is big and a big clean tub. We had no issues quiet and peaceful clean clean it was we stayed for a steelers game and they were the cheapest hotel in the area perfect location to shopping and restaurants and a quick trip to Walmart we will be back in the future for games in town
Séjour de 2 nuits en octobre 2023
Réponse de Mainstay Team le 8 nov. 2023
Thank you so much for your 10/10 review! We appreciate your business and taking the time to review your stay. We hope yo see you back again soon!

10/10 Excellent

E. Latrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Mainstay Team le 8 nov. 2023
Thank you for your 10/10 review!

8/10 Bien

Tisha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
we liked the microwave in the room, stove and full-size fridge
Séjour de 1 nuit en octobre 2023
Réponse de Mainstay Team le 8 nov. 2023
Thank you for your 4/5 review! We appreciate you!

10/10 Excellent

Patrick

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mainstay Team le 8 nov. 2023
Thank you for your 10/10 review! We appreciate your business, Patrick!

6/10 Satisfaisant

Kevin

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Our AC was not working properly, making our first night very uncomfortable. We asked the front desk four times to please have a service technician service our AC. No one ever came or followed up with us. Our bathroom had a tub/shower combination. It had no restraining bars or other means to prevent falls. This unsafe condition needs to be corrected.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was great
Séjour de 1 nuit en septembre 2023
Réponse de Mainstay Team le 8 nov. 2023
Thank you for your 5/5 review!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Fit the bill for overnight
+check in and out went swiftly +accommodating employees +location +quiet on 3rd floor +suite spacious +hot water in shower after several showers +24 front desk +in process of renovating +close to Walmart, Target, food, activities, shopping +breakfast had good variety +Parking well lit +standard 12pm check out +convenience area by check-in 3rd floor gym -had to change rooms-got something different than what we paid for -found pubic hair on the dishes in cabinet of second room -shower head pretty low, so if ur 5’10”+ that might irritate you -smelled like weed and/or stale cigarettes in some public areas -couch pillow inserts were used as bed pillows -no fan in bathroom -2 bed room had 2 doubles not 2 queens -no hook in bathroom -iron missing (might bother others) -not all outlets worked-weird since it would be 1 of the 2 not working, not both Overall would stay again as it looks like a work in progress, people were nice, location was perfect for our needs, and we felt safe.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Maura

Séjour de 1 nuit en septembre 2023
Réponse de Mainstay Team le 8 nov. 2023
Thank you for your 5/5 review!

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean , nice updated rooms. Price of rooms was reasonable.
Séjour de 1 nuit en août 2023

8/10 Bien

Jamie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Nice hotel with ability to eat and make food easily. Nicely stocked kitchen for dishwater etc. comfortable room, clean
Séjour de 1 nuit en août 2023

8/10 Bien

Tatiana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

8/10 Bien

PAWEL

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Generaly ok, but kitchen in the room was dirty.
Séjour de 1 nuit en août 2023

8/10 Bien

Pedro

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and reasonable. Staff was polite and helpful
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mary

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
We were in Pittsburgh for a weekend to go to a concert. The building/room itself was dated, but the room was clean. the bed was comfortable, & service was excellent. Was great for what we needed
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Rebecca

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, quiet, and comfortable. Couldn't ask for more!
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

michelle

Voyage en famille
Les points forts : Propreté
The room was nice, the pull out bed is not so nice. It was stained with NO sheets to be found in the room to be used with it. Our air conditioning didn’t work properly and our toilet was constantly running so it was hot and noisy. I did like the location though the parking lot and the entrance to the hotel could use a new surface. The free breakfast in the morning was very nice. They had a glitch they told me in their computer system so we had like three people knocking on our door wondering if that was our room or not. That was pretty annoying. If you’re looking for a pool, this is not your hotel. If you’re looking for a nice restaurant or bar inside the hotel, then again, this is not your hotel. It was pretty close to lots of different restaurants and shops.
Séjour de 2 nuits en juin 2023

8/10 Bien

Hayley

Séjour de 1 nuit en juin 2023

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was a quiet place.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Shane

Séjour de 1 nuit en juin 2023

4/10 Médiocre

Claude

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Room had dead bugs , possibly roaches, laying around in various places. It caused us to want to leave.
Séjour de 2 nuits en mai 2023
Réponse de Nilesh le 6 juin 2023
I am extremely sorry for your experience. We had Orkin come out and check out the room for any roaches and they said it was not roaches but just bugs and they treated the room. They must have come through the window left open by previous guests that had stayed in the room before you.I once again apologize for the unpleasant expeirence.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PNC Park Visit
Great location if you’re visiting to watch a Pirates game, quick Uber ride got us to and from easily. Staff was very helpful and friendly.
Séjour de 1 nuit en mai 2023
Réponse de Mainstay Team le 4 juin 2023
Thank you for your 10/10 review! We hope to see you again soon!

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Mainstay Team le 4 juin 2023
Thank you for your 10/10 review, Vincent!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Mainstay Team le 4 juin 2023
Thank you for your 10./10 review!

4/10 Médiocre

Terry

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Mainstay Team le 4 juin 2023
Thank you for taking the time to review your stay!

8/10 Bien

Kathy

Séjour de 1 nuit en avril 2023
Réponse de Mainstay Team le 4 juin 2023
Thank you for your review, Kathy!

10/10 Excellent

Ashton

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Hotel for a night.
Séjour de 1 nuit en avril 2023
Réponse de Mainstay Team le 3 mai 2023
Thank you for your review! We hope that you will make us your "Choice hotel" when you are back in the area!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
Very helpful staff. Good place.
Séjour de 1 nuit en avril 2023
Réponse de Mainstay Team le 3 mai 2023
Thank you for taking the time to rate us a 10/10 hotel! We love that! We do our best to make your stay enjoyable and much appreciate your feedback. It will serve as encouragement to our team members to keep striving to be the best!

10/10 Excellent

michael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Mainstay Team le 3 mai 2023
Thank you for your 10/10 review!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family stay
Nice clean hotel in a great location. We’ve stayed here twice now for two different sporting events and like that it’s close to the stadiums but you don’t have to deal with parking garages or main city chaos. It’s right near lots of restaurants and shopping plazas. It had a home away from home feel.
Séjour de 2 nuits en avril 2023
Réponse de Mainstay Team le 3 mai 2023
Thank you so much for your review! We value your feedback and hope that you will choose us if you find yourself back in the Pittsburgh area! Safe travels 'til then!

8/10 Bien

Gregory

Les points forts : Personnel et service et confort de la chambre
I would give it a 7/10 rating
I would say that our stay was good. The room was good, the breakfast was OK as well. I would stay here again. The hotel could use some touchups. The rooms, in my case, did not have a desk chair which would have been nice. Outside there was a need for someone to do a little litter pickup. The staff was very friendly and as noted, I would stay here again as the accommodations in the room were comfortable.
Séjour de 5 nuits en avril 2023
Réponse de Mainstay Team le 3 mai 2023
Gregory, Thank you for taking the time to review our property. I'm sorry to hear that you did not have a desk chair in your room, I wish you'd mentioned it to the front desk to give us the chance to correct the issue. We sincerely apologize for any inconveniences we may have caused by this. We have also focused our attention on the groundskeeping too. Thank you again.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good experience and I like the location.
Séjour de 2 nuits en février 2023

10/10 Excellent

Sheryl

Séjour de 1 nuit en octobre 2022

10/10 Excellent

Michael

Séjour de 4 nuits en septembre 2022
Réponse de Mainstay Team le 3 oct. 2022
Thank you for your 10/10 review!

4/10 Médiocre

SUTIEN

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
the hotel need an serious update
The hotel was too outdated. It was old and smells. people smoke corner of path way to parking lot. Kids and people who do smoke have to smell it. The front desk personnel were very nice and friendly. (plus) Room/building: definitely need update. we are on 3rd floor, the hallway smell like fried food whole time. the room is OK bed and sofa bed were ok for 1 night sleep. sheets are clean. Kitchen is clean, but definitely need a new update on the floor and room. The bathroom door was so old. The extra door lock was loose. The reviews said 8.0/10 and New??? not sure where "new" come from?! we thought for 1 night would be fair. I would say 6/10. really need a lot of update.
Séjour de 1 nuit en septembre 2022
Réponse de Mainstay Team le 3 oct. 2022
Thank you for reviewing our property. We are in the process of making updates, always trying to improve for our guests. We appreciate your feedback, it's so helpful to hear where we are dropping the ball so that we can pick it back up. We hope that you will stay with us again in the future and give us another chance to impress you. Safe Travels, until then.